Leaders Sales reviews

★★★★★ 1/5

Google

I would seriously recommend that you avoid this company at all costs if you are a tenant. Do not believe this 'we really care about our customers' rubbish. You will be treated as a number and worse than that, you will be treated with no respect. Leaders let themselves in to rental addresses without the courtesy to let the tenants know. Instead of calling the tenant to arrange a property visit in a proper and respectful way, they just send an email from a 3rd party and don't care if you read or reply to it or not. Because they send it from a 3rd party, the email goes straight to junk. A phone call would take 5 minutes tops but instead they choose this practise of just letting themselves in unannounced. I felt violated, disrespected, hurt and angry to come home and find someone had been snooping around my address while I was out at work. They had photographed all my possessions. Why operate in this way when a phone call would be so quick and easy? It is clearly because they are lazy and unprofessional, and don't give a damn about the tenant, their privacy and their feelings. Worse than this, I believe they enjoy sneaking and snooping in people's homes. When I complained, they arrogantly bragged that they will continue doing it to other tenants and won't be changing their practices. If you are a parent to young children, renting from Leaders, you will need to warn your children to expect a strange man to enter the address at any time. Leaders are a disgrace, avoid at all costs. Because you will be treated like a number and not a person.

Li · 16 November 2025

★★★★★ 5/5

Google

I have recently been supported by leaders who have been brilliant at helping me to get into a rental property. I was mainly supported by Amy Ward, a letting consultant at Leaders. She was absolutely brilliant and could not recommend her enough. She maintained communication, responded quickly and was so kind and helpful throughout the entire process. I am very grateful to Amy and the leaders team who have made this process easy for me and helped me to get a property. Thankyou very much, Leah :)

Leah · 16 November 2025

★★★★★ 5/5

Google

Of all the estate agents I have found Leaders the most friendly and helpful. Amy was so helpful making me feel at ease. A Huge thank you to Tom who has been amazing and gone above and beyond. Always there as soon as I need any help making everything stress free and easy. Thankyou for your support and making me feel comfortable. I appreciate it. I would recommend Leaders to anybody

Debra · 25 June 2024

★★★★★ 5/5

Google

As a landlord, I am really impressed with the level of service we received from Leaders. Amy Ward and Sam Callaghan have done an excellent job at finding us tenants and liaising with them on our behalf. They were great at responding to any queries quickly and efficiently, and made the whole process run smoothly. I would definitely use them in the future and would highly recommend them.

Naomi · 16 February 2026

★★★★★ 5/5

Google

Absolutely fantastic service from Sam Callaghan at Leaders. We arrived to view a property very friendly and warm welcome, he was happy to answer any questions that we had about the the property. Has been friendly and very efficient through the whole process of reference etc. Would highly recommend. And very grateful for Sams help through this process. He's made a very very stressful situation an absolute breeze.

Rebecca · 16 February 2026

★★★★★ 5/5

Google

Leaders helped me to sell my flat in Norwich. I worked with Jack Carter who was very helpful from the beginning. There were a few bumps along the road but Jack always sorted things out and we got there in the end. I would say that it was a positive experience and if I had to I would use Leaders again in the future.

Lilla · 9 October 2024

★★★★★ 1/5

Google

I called on Saturday asking to view a property, and was told by Riley that due to sickness, they couldn't show me round. Called on Monday morning and was told they'd get back to me. Called Mon afternoon, still nothing.l was assured no one had viewed yet, and no applications had been submitted. Called Tues morning, was told the lettings manager will call me back. Just looked now, and it now says let agreed, same day. AVOID. Their bog standard, exact same response to every review is also laughable.

Lisa · 16 October 2025

★★★★★ 5/5

Google

Having unfortunately found ourselves having to move due to the current landlord selling up we embarked on the journey to find a new house. WHAT A CHORE. The market is a mess Letting agents can’t keep up And don’t even get me started on price! All in all a huge mess compounded by agents who are supposed to be there to assist you but in my experience, in the main appear not to care. Failed returned calls, total lack of information and a clear lack of desire to offer anything resembling help in finding a property. After 9 weeks of this horror show we stumbled across a property listed with leaders. Never dealt with them, had no idea but well it couldn’t get worse than it was. Then something magical happened, our enquiry fell into the lap of a gentleman called Riley and what a difference this guy was. Maybe it’s his youthful exuberance, maybe he doesn’t have the years of being beat down by the system, maybe he genuinly still cares about helping people find a home, all I know is we we’re lucky he picked up our call. Polite, courteous, GOOD COMMUNICATION (god that is so needed when you are trying to rent a house, you are literally facing being homeless and an agent can’t even pick up the phone to update you). Arranged a viewing really quickly and met us at the property. Good communication, wasn’t trying to sell, just there to answer questions when needed. Promised to send application form through, and he did. As soon as we responded he got straight onto the landlord to say we we’re interested. Promised he would come back in a few days…. And he did. Helped us through the application, helped plan for referencing etc and answered all the questions we had. Kept us updated on when the next step would be, never over promised, always set fair timelines and always stuck to them. Now we sit here.,…. Ready to collect our new keys, finally excited about something again, not stressing about being homeless and all because Riley took that time to guide us through and tbh he was the one agent that I felt actually cared about the customer, the one agent who actually gave some time. So if you are after someone to actually HELP you find a house in this god awful rental market then I would highly highly recommend giving Riley a call. And for any other agents that read this….. maybe you should spend some time with him, remember what it’s like to have some passion and drive rather than just treating people like a number, nothing more than a income v expenditure figure on a bit of paper! Riley…. Your a legend

Austin · 16 October 2025

★★★★★ 5/5

Google

Riley was absolutely amazing. He was so efficient and helpful. The most reliable agency I have dealt with.

Chloe · 16 February 2026

★★★★★ 5/5

Google

I recently had the opportunity to let my house, and I must say the process was incredibly smooth and hassle-free. From start to finish, I was impressed with the professionalism and efficiency of the letting agency. Throughout the entire process, communication was excellent. I was kept informed of every step, and any questions or concerns I had were addressed promptly. Specially thank to Riley fox and whole team. I highly recommend them to anyone looking to let their property without the stress and uncertainty that can often accompany such transactions.

Ravi · 29 October 2023

★★★★★ 5/5

Google

This was my first time going through the formal tenancy application process and, as someone with a speech impediment and multiple disabilities, I was nervous. However, Ross Carter from Leaders made it a comfortable, straightforward process that has landed me my dream rental within a week! Endlessly grateful for his assistance and super excited to begin my tenancy. Thank you!

Amber · 26 March 2026

★★★★★ 5/5

Google

George was very professional and incredibly helpful. Thanks a lot!

Andres · 9 April 2026

★★★★★ 5/5

Google

I have recently dealt with George and he was a pleasure to deal with, many thanks!

Pete · 16 February 2026

★★★★★ 1/5

Google

They are terrible at customer service- Sam doesn’t return calls or emails and fails to follow up on anything he does- he is apparently one of the most important men in the company as he is always in meetings! There is a long ongoing mould issue of which he has known about and when he was asked to attend the property , he didn’t arrive two days in a row and didn’t even let the tenant know. The tenant is 84 , pays a year in advance and still has not had this resolved- whilst the property is lovely- the handling is horrendous

Katrina · 25 August 2023

★★★★★ 5/5

Google

Could not be happier. I had the unfortunate news that I had to vacate my previous property 4weeks before I was due to renew a yearly contract. Leaders and Poppy in particular have been fantastic, understanding and couldn’t have been more available to help me with every step of the move. As someone who has anxieties with anything to do with paperwork and legalities, Poppy was on hand every moment of any day to answer any silly questions I had to settle my thoughts, no matter how silly my questions felt. I have been with other companies before and I’ve always felt silly for asking even the smallest question to the “normal” person. Not once was I made to feel inadequate or stupid and was met with help and reassurance that all was fine. Poppy has helped me more than just move short notice, she seriously helped me not lose my head during my stressful time. Lovely human and highly recommend the whole company. Definitely ask for Poppy though. Legend.

Ross · 25 August 2023

★★★★★ 1/5

Google

Worst estate agents we have ever dealt with. We were waiting 3 MONTHS for a replacement fire alarm and when we moved out of the property there were repairs still outstanding that were reported 5 months beforehand. Don't expect to ever get a reply to emails or a call back from phone calls chasing up the repairs either. When we first joined Nik was brilliant, it's a shame his replacement ignored us and takes so long to action reports. We've got confirmation today (November) that there are no charges and we moved out in August, and that took us chasing that up to even get a reply. Good luck to anyone signing up with Leaders.

Rebecca · 25 August 2023

★★★★★ 4/5

Google

Whilst dealing with Viki Dickens we have been impressed with her swift responses to our concerns regarding the letting and management of our rental property. Whist Viki is great we are not as happy with the overall attitude of Leaders. One example is the recent, unexpected small charge of £11 for 'Compliance'. When asking what this really meant we were told it was for things like training Leaders staff to keep up with changes etc. We expect the monthly percentage of our rent plus VAT that we pay should provide us with trained staff! Mrs P

Pauline · 25 August 2023

★★★★★ 5/5

Google

I had a great experience with Leaders Sales, their communication and constant updates throughout the negotiations was brilliant. Nothing has been an issue, happy to show me round a second and third time to make sure it was the property for me. A shout out to Jack and Mollie, I would certainly recommend anyone buying or selling to speak to them first. Thanks again!

Alex · 25 July 2024

★★★★★ 5/5

Google

Sam Callaghan from Norwich was amazing from the beginning till end, he was very professional, friendly, and was always on hand to help out when required! He made the situation for me very easy and stress free. I would highly recommend him at all times.

Tyler · 16 April 2025

★★★★★ 5/5

Google

We are very impressed with the service we got from Leaders especially from Sam Callaghan. He was very helpful in renting a property from start to finish. Communication was excellent and he was willing to go the extra mile to make sure all our needs were met. I rate his performance a 10 out of 10.

Emmanuel · 9 April 2026

★★★★★ 5/5

Google

Had a fantastic experience with Sam Callaghan at Leaders, he proactively has kept me informed, is friendly and nothing is too much trouble. With being a first time renter, I was really nervous about the process but Sam has helped and assured me every step of the way. I can’t believe how simple it’s been. A credit to the team and would recommend to anyone.

Eleanor · 16 January 2026

★★★★★ 5/5

Google

Great experience with Leaders. Amy Ward was extremely helpful and guided me throughout the process. Highly recommend them. Excellent service

Sandy · 20 December 2025

★★★★★ 2/5

Google

Started off fine and fast communication but the longer into our tenancy as renters the more lazy they got Multiple times issues with the house took weeks to get sorted out (their self-imposed deadline of 28 days to fix non-urgent issues was not met) For a tenancy addendum they tried to ask us to pay £50 PLUS VAT even though the agreed contracted limit for addendums was £50 including VAT, clearly they just count on people not knowing this to squeeze more money out of them Failed to provide the legally required 24hr minimum notice before multiple visits - gas company coming round, new tenants viewing, and a contractor came round once with 30min notice. I was directly corresponding with the contractor so essentially doing leaders job for them as they did less than bare minimum, couldn't even pass on details of issue to contractor so had to relay all of the information twice. Very slow communication overall and just pure laziness compared to 2 years ago when we started with them A lot of the positive reviews here seem to be from bots so beware

Rosie · 26 August 2025

★★★★★ 5/5

Google

From start to finish, the service from Leaders Norwich has been excellent! They are the first letting agents we’ve used in Norwich after previously renting through private landlords, and they have really impressed us. The process was efficient and straightforward. We love our new home! Thank you Tom, Sarah and Amy we appreciate everything you’ve helped us with! 5 stars from us!

L · 25 July 2024