Abbotts Norwich reviews

★★★★★ 5/5

Google

I am so impressed with Abbott’s Lettings. Chris Fulcher has been working with us to find a new Tenant for our property and his approach is extremely efficient and professional. He works hard, is very helpful and keeps us informed at every step. It’s so refreshing to find such a well organised company. Highly recommended.PositiveProfessionalism

Kathy · 13 June 2021

★★★★★ 5/5

Google

Ann Reeves was most helpful in respect of our discussion about interesting pets in rental properties.

Steve · 25 September 2024

★★★★★ 5/5

Google

Danielle was superb throughout the entire process of selling my property. She kept me up to date with clear communication and good advise as well as suporting activities to progress the successful sale of my property.

Gareth · 17 August 2023

★★★★★ 5/5

Google

Kerry, Klaudia & Team were very friendly and professional during the days of our first home buying journey. Very responsive to calls and emails, were there to help whenever we had trouble with third parties and had the best advice during this time. They helped us achieve our dream home goal and me and my partner can't thank them enough. Would highly recommend to anybody and will do so in the future.

Ross · 13 April 2024

★★★★★ 5/5

Google

The best estate agent in Norwich without a doubt! Kerry has been an absolute pleasure to deal with the last few months purchasing my new property and selling my old. I will forever use Kerry and the Abbotts branch in and around Norwich. Thank you for everything!

Harvey · 13 June 2022

★★★★★ 1/5

Google

Shocking. I have been calling them at least once a week for the last month to arrange a simple viewing for a property and kept being told they would call me once viewings begin. They took my contact details at least five times and I even asked to be put on top of the list (which they claimed they did). Lo and behold, I called them again today to ask if I could finally come for a viewing, and the property I’ve been enquiring about for a month has already been let. What the heck is that? Should I have called every single day? This is unbelievable and so, so, so disappointing. Extremely poor communication which is a shame because they seemed like a nice agency with good reviews and decent properties. The worst thing is, the people on the phone are so “nice” it’s hard to stand up for yourself or say anything really.

Manel · 16 October 2023

★★★★★ 5/5

Google

We hadn't rented before and didn't know what to expect, however we found Abbotts to be very efficient from the first phone call through to the day we met Chris and collected the keys. Both Genevieve and Christopher were very helpful and clear with their explanations throughout. Would recommend this business to others.

Dean · 13 June 2021

★★★★★ 5/5

Google

This agency is very good, does not disappoint. From finding a place, prepare the agreement and move into the property, everything was done smoothly and with clarity. Many thanks to Christopher Fulcher, you are a good professional, very helpful and always available. Carry on with the good work. Again, thank you :)

Tânia · 13 June 2021

★★★★★ 5/5

Google

We have rented a property from Abbotts with Christopher being the Agent. We couldn't be more happy that he has been dealing with us. Christopher has been very professional, very helpful and very courteous. We would definitely use Abbotts again, especially if Christopher was the person dealing with us. Thanks again Christopher.

Dean · 13 June 2021

★★★★★ 1/5

Google

Been calling for days about an apartment that’s been available for months, but no one ever answers the phone or returns my calls, I even got so desperate I messaged someone on Facebook called Jenna who works for abbotts norwich but she was very rude and didn’t really help, i can also see from other 1 star reviews that she has also been rude to other customers and even lied to them! no wonder why it’s been available so long, anyone who’s tried to call has most likely been ignored, landlords are better off going with a different estate agent, you could call abbotts right now and no one will answer or even call back if you leave a message Edit: since leaving this review Jenna has seen it and messaged me again continuing to be rude, I’m shocked that she feels like she can talk to customers like this and the fact abbotts have kept her on even after previous complaints from other customers

Rejjie · 17 August 2023

★★★★★ 1/5

Google

Had poor experience already. Arranged a viewing at first, went there and found no one. Then called the team no body answered (as usual), left a voice a message then they came back and said they could not find keys but no body informed me earlier. Viewed property later then made an application for it, been told they will tell me about response from landlord. Sent emails to staff no one replied. Poor service to be fair you will need to keep chasing them face to face.

Bacil · 17 August 2023

★★★★★ 1/5

Google

I was trying to let a house from them for 2 weeks now. In the first weeks I was calling them houndred times and nobody reply. After that I go to the agency in Norwich to be disappointed one more time. They don't give me any details at first, they said they will send me the video with the house so I was waiting for 3 h and nothing, I go back to the agency and another colleague send me the video and the application form. I send them the application form and I was waiting for a replay when the landlord will get it and I will have a replay. Nothing happened. I was calling them today asking about the house and they said somebody already got it but they Don t even ask for my name. It s impossible to be so disinterested when you got this kind of job. Very disappointed, I was expecting much more

Dayana · 17 August 2023

★★★★★ 5/5

Google

I cannot recommend Abbots Estate Agents in Norwich highly enough. From my first contact with the sales team, I have found them professional, friendly and always ready to assist me in any way. Thank you Kerry Blue, you manage a great team and your attention to detail is amazingPositiveResponsiveness, Professionalism

Nikki · 13 June 2021

★★★★★ 4/5

Google

Overall Good experience with Abbots. However, there was some problem with the cleaning part which was not up to the mark and some furniture was supposed to be there at the time of viewing but later it was taken away saying it got broken!

Keval · 16 April 2025

★★★★★ 5/5

Google

Have dealt with Ann on a few occasions now. She has always been very helpful and efficient. If any problems arise I would not hesitate to contact her.

Cathy · 16 October 2023

★★★★★ 5/5

Google

I would highly recommend Abbott’s Letting Agent. I found them to be very polite friendly and professional. They helped me with the questions I had. Chris was extremely friendly professional and had no hesitation in helping with letting of my house. All in all very pleased with Abbott’s.PositiveResponsiveness, Professionalism

Caroline · 13 June 2021

★★★★★ 1/5

Google

absolute disgrace we used this branch for letting using abbots to find the client TOTAL NIGHT MARE of a tenant that apparently should never have got past their searches in the first place we have used various estate agents over the years STRONGLY suggest YOU don't use this bunch o cowboys / any fool can stick an add in paper house for rent But when you go through an estate agent you EXSPECT them to do the relevant searches ETC AND be professionally responsible we have been seriously let down in this regard / had to go to courts to evict now tenant from hell is gone TRYING to reclaim deposit What a bag of spanners Mark L Jenkins

Elske · 13 June 2023

★★★★★ 1/5

Google

Honestly, what a nightmare! These agents were truly awful. It was clear they didn't give a damn about anything we said. Seriously, don't bother with this lot. Take my word for it, avoid Abbots at all costs.

Zaidimary · 16 June 2025

★★★★★ 5/5

Trustpilot

Fantastic Service!

Of the 3 estate agents I contacted to market my late mother's property in Ely, Pat Case from Abbotts stood out from the very start. He was professional and knowledgeable but not at all pushy. He valued the property at significantly more than other agents but I went with it since Pat clearly knows the local market better than I. Pat and Jack at Ely office knew I didn't want to conduct any viewings as it was a bit of an emotional sale and not once did they ask me to. They did six viewings on the first Saturday which cannot have been easy for them, particularly at relatively short notice, but they did it willingly. Their enthusiasm paid off and within days they achieved an offer at the full asking price from a cash buyer who was close to exchanging/completing her sale. During the sale Pat provided regular updates and was proactive in trying to assist with progress. The sale took just under 7 weeks from start to finish and I know that Pat and his team's help must have contributed to this amazingly quick transaction. I am extremely grateful to Abbotts at Ely for making what was a difficult time so much easier for me and I would thoroughly recommend them. Thank you so much.

Mrs · 28 April 2021

★★★★★ 1/5

Trustpilot

“Nearly Ready to Exchange”, A Month After We Walked

So me and my partner were looking to buy our first house together. We found a doer upper in an area we liked with nearly all the features we wanted. We negotiated costs. Sophie, the estate agent, was very pushy from the outset, chasing us multiple times a day trying to get us to increase our bids. Eventually we settled on a figure everyone was happy with.

Josh · 26 June 2025

★★★★★ 1/5

Trustpilot

Awful Customer Services

I made the mistake of trying to rent a property through Abbotts. Their staff never responded to my emails requesting information. I had to call multiple times, and despite their assurances, they never followed up with me. Eventually, I discovered that the property was no longer available, but the staff never bothered to inform me. I only found out through a friend who lived in the same building as the flat I was interested in renting.

AL · 7 March 2025

★★★★★ 5/5

Google

We cannot thank Danielle enough for her help with the purchase of our house. She went above and beyond with her customer service. Even when it got stressful she stayed calm and weathered the storm. I would also like to thank Kerry has well.PositiveResponsiveness, Professionalism

Jennifer · 26 August 2021

★★★★★ 5/5

Google

An efficient, seamless and professional service from beginning to end. Thank you to Genevieve for making sure I understood the whole process and answering any questions I had. She is a credit to the company, pleasant and polite and provided me and my partner with 5* customer service. Thank you so much.

Mariana · 14 June 2019

★★★★★ 1/5

Trustpilot

6 weeks without receiving my deposit back

Their agents have no idea what they are doing, I’m asking for my money/deposit back more than a month and no one is able to solve the problem.There is no a process in please to get help, they internal communication is completely broken generating burocratic delays for tenants.Stay away and save yourself time and stress not dealing with them.By today, I still not receiving my deposit back, and I left the property the 25th of May 2021.

Francisco · 8 July 2021