Abbotts reviews

★★★★★ 1/5

Google

Abysmal customer service from Bethany and the rest of the rental team and even after a month of renting with them they have not properly addressed the black mould in the flat. I had to chase them several times daily for the first 2.5 week of my tenancy to get them to repair the shower which was completely broken and unusable. There were glass shards all throughout the property when moving in and they have taken zero responsibility for their short comings. Not even a sincere apology. 0/10 would NOT recommend

Leoni · 26 March 2026

★★★★★ 3/5

Google

The agent who sold me my house was friendly and knowledgable so that's good. The time between offer accepted and completion was very fast so that's also good. They passed my details on to someone (who I believe is a mortgage advisor) called David Whitwell who is EXTREMELY unpleasant. Abbotts: get rid of him! The way he spoke to me was disgusting and it reflects awfully on your estate agency if you continue to work with someone like that. There was one occasion where I had a viewing booked and nobody turned up until I phoned 20 minutes later to ask if they were coming, and I was told they got the wrong keys which is fair enough but inconvenient during my short lunch break. I feel Abbotts could improve their overall customer experience. For example everyone I know who's ever bought a house has received a little congratulations gift or card from their estate agents, but I received nothing from Abbotts. As this was my first time buying a house, the experience didn't feel very special at all. Even my solicitors and mortgage advisor got me a card, it's just a nice touch. After moving in I had an issue which I emailed and called Abbotts about and they ignored me entirely. If it wasn't something they could deal with, the courtesy to let me know would've been nice.

Eleanor · 16 March 2026

★★★★★ 5/5

Google

Wanted to take the opportunity to recognise Callum at Abbotts for making our first time buying experience as easy it can be. From the offset he has been accomodating of our every need, and has been patient when answering my questions, as like most first time buyers I had at least 1000! On all the viewings of the property, Callum has been down-to-earth, understanding and incredibly knowledgeable on the property, giving us the space to explore the house whilst remaining present to field any questions. We had some back and forth to the vendor and Callum handled it patiently and professionally. It's a great feeling to have an agent that you feel will go to bat for you if needed, so a huge thank you to Callum for helping us secure our dream first home! Would recommend!

Ed · 16 February 2026

★★★★★ 5/5

Google

I wouldn’t normally not do these things but I just had to on this occasion… I’ve just gone through a separation which was very difficult for me as we have a child together. So I decided to go through the shared ownership route…. With everything else going on I personally found this very difficult and challenging to go through this process and get everything done on time and correctly…. This was a new thing for me and the fact I drive for a living and am on the road all day made this process even more difficult. BUT….?!?! I would like to single out two very special people that held my hand through this process and made it bearable enough to not give in and give up on my lovely house… Kerry blue Chloe McQueen These amazing people work at the abbots Norwich branch who deal with the local shared ownership scheme for L&G. I can not thank you enough for your help, support, understanding and sheer determination to assist myself and make it so I understood the processes and more importantly kept me calm 😂 These two wonderful people are an amazing asset to the Abbots’s brand and what they stand for…. I genuinely feel blessed that they were there to hold my hand. I would thoroughly recommend Abbots’s Norwich for all your property needs as a they truly do go the extra mile….. Eternally grateful Stuart Coe (Postwick)

Stuart · 16 February 2026

★★★★★ 5/5

Google

I had such a brilliant experience with Ben Green when he came to value my house! He was friendly, knowledgeable and made the whole appointment feel really easy and positive. Ben took the time to explain everything clearly, answer all my questions, and gave such helpful insight into the current market. You can tell he genuinely cares and knows his stuff, his confidence and professionalism instantly put me at ease. I walked away feeling informed, reassured, and really impressed by the level of service. If you’re looking for someone who goes above and beyond and gives honest, expert advice, Ben is absolutely the person to call! 🙌✨

Alice · 15 December 2025

★★★★★ 5/5

Google

Outstanding Service from Ben Green! We recently had Ben Green come to value our house and he did an amazing job. From start to finish, the entire process was incredibly clear and professional. Ben is a very nice person to work with and made us feel comfortable and informed every step of the way. His valuation was thorough and detailed, explaining everything clearly. We were truly impressed by his expertise and professionalism. We are sure we will be staying with him for years to come for any future property needs! Highly recommended!

Asya · 15 November 2025

★★★★★ 5/5

Google

Huge thank you to Zack Lewis-Gray for his extremely efficient work over the past week. Zack kindly granted us a viewing on a Saturday, and had everything in place for our move by the following Friday. Having had our time wasted by a number of other estate agents over the past few months, our experience with Abbotts has been unbelievably straight forward in comparison. Thanks again Zack!

James · 16 February 2026

★★★★★ 5/5

Google

Frankie showed us (a friend and I) yesterday round a lovely property . She greeted us with her beautiful smile, (dressed smartly too )She oozes personality and enthusiastically showed us around.pointing out various hidden gems. Answered all our questions ! It made the viewing such a delight. So thank you Frankie

Pam · 16 March 2026

★★★★★ 5/5

Google

We had a great experience with Chloe McQueen and Abbotts, from viewing the property to providing updates during the purchase and checking in with us, we felt reassured throughout. Chloe was positive and a pleasure to interact with. Would highly recommend Abbotts and thanks to Chloe for such a positive home buying experience!

Christina · 16 February 2026

★★★★★ 1/5

Trustpilot

My Late Mum was advised to sell the…

My Late Mum was advised to sell the property via auction by Abbots of Norwich To sell via Auction inclusive of the payment to the auction house and the estate agent in Norwich we paid 4.72% of the total price of the property. This was the charge to sell the property. Normally on selling a property you pay 1% to 1.5 % for estate agent fees.

Joanna · 28 April 2026

★★★★★ 5/5

Google

I cannot fault this team! I’m so grateful to Frankie for all her support through the purchasing of my new home. I wasn’t even their client but Frankie and the team kept me fully informed through the process, provided guidance on the compliance needs etc., and allayed my stress. Thank you so much guys - I’ll obvs be in touch if I decide to sell!!

Esther · 16 June 2025

★★★★★ 5/5

Google

Had such a good experience with the Lettings team, especially Bethany. They were fast organising a viewing and she was so helpful during the viewing and through out the process of securing the property.

Catherine · 16 March 2026

★★★★★ 5/5

Google

Last year was very difficult,I had to go through the stress and complications of divorce,selling a marital home and purchasing a property for myself…This was very overwhelming for me and I had to learn very quickly along the way,things I had never done or thought about…I did contact many estate agents for help but the stand out Estate Agents for me were Abbotts,Exchange Street,Norwich…The moment I was in contact with Chloe McQueen and Frankie Allen,I knew I could get the help I needed and the patience required!..They both guided me along the way,kept me informed,updated me regularly and also set me up to talk to their mortgage advisor…The process that I thought was going to be too much for me,became clearer and I became more focused on what I needed to do…Chloe and Frankie supported me throughout the process and finally the day came when I turned the key to my own front door…Kerry Blue,the manager,was there to welcome me to my new home and was very friendly and informative of my amenities and the local area…I am so happy in my new home,my new start and I feel it was made achievable by the help,efficiency and understanding of Chloe and Frankie…

Marie · 26 March 2026

★★★★★ 1/5

Google

Overall experience is okay. The time given to read the contract was too short (less then an hour). I had to sign it otherwise I had to miss the property. I do not know why they take the bank card and enter the payment details by themselves as to me it is a security risk giving your bank card to an agent. Their services after signing the contract were not very supportive. Called them several times to know about the existing electricity, gas, Internet, water suppliers but they did not provide correct information. The garden of the property is not maintain at all and I was told that I have to put grass grower and maintain it in future. Meter readings were also not shown to me despite I requested multiple times. It was sent to me via email. I did not have any option left except to accept it. Later on I found that there are some unpaid amounts.

Raheel · 16 March 2026

★★★★★ 5/5

Google

Thankyou so much to all at Abbotts, especially Frankie, for being so helpful and making sure the purchase of my new home went nice and smoothly :-)

NOrWiChHaNnAh · 16 March 2026

★★★★★ 5/5

Google

Everyone at Abbotts are really helpful especially Zack. They all responded on time and answered to all the questions and make sure that the process goes smoothly. Highly recommended.

Rahil · 16 February 2026

★★★★★ 5/5

Google

We sold and purchased through Abbotts, Kerry, Jenna, Claudia and the team have been amazing from start to finish, it was a lengthy process through no fault of the agents, they have been very easy to communicate with, answering calls and emails the same day of enquiry and chasing 3rd parties when necessary and constantly kept us informed along the way. They have been so supportive and patient with all our issues that we have had and kept us calm, reassuring us all the way through. I think we were all so relieved when we finally exchanged contracts today. Thank you all so much we would highly recommend you to anyone who is wanting to move.

Rachael · 13 May 2024

★★★★★ 5/5

Google

Absolute amazing service and constantly kept upto date, Frankie has been on it all the way and kept me informed throughout the process of my first property

999Emergencyequipmentlighting · 16 February 2026

★★★★★ 5/5

Google

Chloe at Abbotts Norwich was first class in her support for us. Offered professional guidance, pragmatic marketing ideas and regular communication throughout the process. Highly recommend.

Michael · 16 February 2026

★★★★★ 1/5

Google

My experience with Abbotts Rental Agency was incredibly frustrating and disappointing. Not only did they fail to return our advance rent payment in a timely manner after vacating the home, but they also didn't support us in claiming it back from the landlady, resulting in a loss of our money. Additionally, they neglected to back up the deposit properly and unjustly deducted exorbitant amounts, citing unnecessary expenses such as £710 for cleaning and double payment for tap replacement. This lack of transparency and fair treatment is unacceptable, highlighting Abbotts Rental Agency's disregard for their customers' rights and financial well-being. Im including their communications I seriously won’t entertain these kinds of behaviours from an agency like Abbotts. I have left the property at February 28th and till now they are claiming the landlady haven’t responded to them. It’s so frustrating to experience such kind of poor professionalism from them I have lost almost £1800 pounds and in debts.

Anaz · 13 April 2024

★★★★★ 5/5

Google

A rarebreed in the estate agent industry in the UK. My experience with Abbotts have been truly exceptionally professional in comparison with other estate agencies I had experienced in the past in the UK. They are not flawless by all mean and there were also disappointments (e.g. sudden change of schedule etc) but I can't imagine I could enjoy better service from elsewhere. Special shoutout to Ann whom had always been very quick and polite in responding to all my email requests, even when she was supposed to be out-of-office. Kudos to Erika and Mackenzie for their amazing service, flexibility and assistance in completing my tenancy. They also have some of the best apartments in Norwich. Highly recommend them if looking to rent a flat in Norwich.

Sherman · 13 April 2024

★★★★★ 5/5

Google

Couldn't have had a better estate agent Jenna was brilliant always on hand if I needed her.She helped me with e mails and even collected paperwork from us on her way home she did this twice.When our buyers backed out she quickly got in touch with the other buyers who were interested so that we didn't lose the property we wanted. Thank you Jenna and everyone at Abbots

Rita · 3 November 2024

★★★★★ 5/5

Google

Having worked with another estate agent for best part of a year without success, I swapped to Abbotts and received several viewings resulting in a sale within a short number of months. I dealt predominantly with Klaudia who is nothing but professional. She is very polite and friendly, keeping me updated on viewing outcomes as well as every step of the sale through to completion. I couldn’t recommend Klaudia and the team highly enough. Many thanks for a smooth, prompt sale!

John · 13 February 2024

★★★★★ 5/5

Google

Good overall service from Abbotts. Chloe was good in keeping me informed to progress on my sale and helped chase things along. Jenna was also very good, and Jamie helped with the mortgage. Overall good to deal with.

Aaron · 16 September 2025