Abbotts Norwich reviews

★★★★★ 5/5

Google

Really good & helpful especially Erika Mikalociute. She was really helpful & cooperative. Had no problem in finalising the contact & agreement. Even got to view the property beforehand, which was not the scenario with another agency I contacted. Smooth handover & contract agreement signing In continuation, the after service regarding the maintenance & repairs is also very good...Ann Reeves is really helpful & gets the job done.

Koushik · 22 August 2024

★★★★★ 5/5

Google

Arrived in Norwich looking to rent an apartment on relatively short-notice. The team was absolutely fantastic. Extremely professional, kind and responsive from start to finish. Special thanks to Danielle, Mackenzie and Bethany. Would give seven stars if I could :)

L.D · 17 August 2025

★★★★★ 5/5

Trustpilot

Tim @ Kings Lynn - 5 Star!!

We brought a bungalow from a seller using Abbott’s at the beginning of the year. Tim @ Kings Lynn branch truly went above & beyond for us. He attended extra viewings, even on his Saturday day offs. He kept us updated as to progress. But above all else he was in constant contact with the seller & their solicitor, pushing them along to get the sale through in the timeframe we needed. He made endless phone calls, got involved in paperwork where he had no obligation to & was always on the end of the phone when we needed him. Would recommend Tim to anyone. I think he was as excited as we were the day we got the keys!!! Thank you

Abbey · 9 April 2025

★★★★★ 5/5

Trustpilot

Very knowledgeable and helpful

Very knowledgeable and helpful. They prioritised sending the right person round rather than the number of people they sent round. Then, after we sold they were very helpful in the conveyancing process. They have a specific department for that who was able to explain things when I was unsure and to liaise with solicitors and the other agents. When problems arose they were key in resolving it and finding the right solution. While we worked mainly with Joanna from Thorpe Bay we also had a lot of help from Amy on the after sale. They have also continued to support us after the sale.

Kathryn · 2 June 2026

★★★★★ 1/5

Google

We been dealing with Jenna Vincenza Allen, the biggest lier! Our offer was never passed to the seller, she decided that offer was to low, but after two weeks we contact Abbotts again to find out if property is still available, different agent told us that seller accepting our offer, so we arrange a second viewing. On day of viewing Jenna called to tell me that she cancel the viewing! How is that even possible!? Absolutely unprofessional ignorants and liers!

Edia · 13 June 2023

★★★★★ 5/5

Google

Danielle was fantastic! The sale was time critical due to mortgages etc. and she went above and beyond to get the sale completed in the required time frame. Danielle's professionalism and friendliness made what was potentially a very stressful situation less so by effectively coordinating with all the parties involved in the sale. Should I require an Estate Agent in the future, I will definitely use Abbotts. Would definitely recommend. Thank you for being so helpful, even after the sale completed!

Scott · 13 June 2023

★★★★★ 5/5

Google

The team reached out promptly and gave me lots of availability. On the day of the appointment, I had a fantastic experience with Abbotts thanks to the service of Ben Green. He arrived on time and completely put me at ease throughout the entire appointment. The information given was excellent and the details sent through promptly. I’m so grateful and would 100% recommend the five star service.

Roberta · 15 December 2025

★★★★★ 1/5

Google

The list is to long to mention, take my word from someone in the Industry avoid at all costs. Do not sell or rent, they will get you from every angle in terms of NOT looking after you as a customer. All about getting the business and once your hooked it's best practice for them to leave you hanging.

MythWaker81 · 16 February 2026

★★★★★ 5/5

Google

What can I say !! Kerry jenna and the team were amazing on the purchase of our home. Both were competent professionals with first class service. Both went out of their way to help make our dream come true. Thank you again Abbotts we will highly recommend you and your hard working team. We are so happy with your services 🫶♥️

Fil · 12 June 2024

★★★★★ 1/5

Google

Watch panorama. Abbotts are part of same group as Connells. As someone move sevaral times they were like this...we actually learn to book an appoitment for a mortgage even though we didnt need it but for them to put the offer forward. We would book an appoitment for two weeks later with no intension of leaving . In 18 house we purchase if the years they were by far the worst ones. We try to buy a house we used to get hassle for finance all the time was tiring . In the end if the house was with other agent with go with then instead...

AMTRS · 16 July 2025

★★★★★ 1/5

Google

Incompetence doesn’t begin to describe Abbotts. My partner and I first listed two properties for sale with Abbotts in December 2024, with the classic sales pitch and promises of being sold quickly and before the changes to stamp duty in April. After little interest, my partner was persuaded to drop the advertised price to £5k below the amount Abbotts valued it at, with the assurance that Abbotts would be able to negotiate potential buyers up once they were through the door. Of course, this didn’t happen and the people viewing didn’t have the budget for the asking price, let alone the price that Abbotts valued the house at, which was arguably a waste of time for all involved. To combat this, Abbotts adjusted their internal notes to say that we were now willing to accept a lower price, which wasn’t the case. In total, they managed to arrange one couple to view my property, with a further two booked but cancelling half an hour before due to ‘family emergencies’. I was told one of them was really keen to rebook but I’m yet to hear back from my emails to them about him, three months later (I’m not holding my breath). Nine (I think) viewings were arranged for my partners property, Abbotts were late to one, didn’t turn up at all to two of them and a further two were arranged as a double viewing, two people coming at the same time. Despite telling three members of staff we wouldn’t be there for this, they didn’t bother bringing a key so embarrassingly, these viewings had to be rescheduled. One of these people never came back and the other was rebooked for later in the week, but they didn’t inform us of this until less than two hours before and only did so because we had sent them notice to terminate our contract with them. This viewing was also cancelled last minute due to another ‘family emergency’, which seems to be their go-to lie, rather than just being honest and telling us where we stand. The communication throughout was dreadful, we were having to chase for updates after every viewing and if we didn’t, we may not hear anything about it at all. They would boast about calling every Tuesday to let you know about Rightmove stats etc but these calls ended up being quite few and far between. The communication inside the office also seemed to be non-existent, we found when speaking to one member of staff, they would know nothing of a conversation we had with someone else. This was concerning, especially when it comes to talking about something such as the amount we’re willing to sell for. Miraculously, someone made an offer on my partners house, a couple of weeks after we had informed Abbotts we were terminating the contract. Wanting to get things moving, we accepted the offer, even though it was lower than their valuation. However, we almost turned it down purely because we didn’t want to pay Abbotts a penny. We raised our complaints to the manager who essentially dismissed us and apologised for delayed updates ‘once or twice’, she reduced the fee by £500 but they still wanted over £3k for this absolute performance. Two months later, we ask our solicitors to chase up Abbotts, to see how the sale was progressing. My partner then receives a phone call from Abbotts, nonchalantly stating that the buyer had pulled out of the sale five weeks prior and had done so by emailing a member of staff who was unfortunately off sick. However, during his absence, no one had bothered to check his emails, meaning this news was missed. So here we are, seven months later and back to square one, trying to sort things ten weeks before her mortgage is due for renewal. I understand estate agents aren’t entirely responsible for selling a house, I get it. The market, mortgage rates, peoples finances, it all changes and it all effects this process. However, when you can’t even rely on your estate agents to turn up to viewings (on time or at all), reply to emails, communicate with each other, inform you of what’s going on or even miss an email for five weeks letting you know that your sale has fallen through, they’ve failed.

Liam · 16 July 2025

★★★★★ 5/5

Google

Klaudia has been fantastic in helping us with our relocation to Norwich. As we do not know the city that well, she has been quick to establish the kind of lifestyle we are looking for and help us focus on areas that would suit us. Klaudia has listened carefully to our feedback on our first viewings and then suggested other properties we may have overlooked which turned out to be ideal. Faultless customer service and communication.

Ash · 13 June 2023

★★★★★ 5/5

Google

My recent personal experience with the team in Abbots Norwich was very positive. A very special thank you go to Danielle for being an excellent comunicater, friendly and professional. Danielle was a great support to me during the sale process and she was always very keen to move things forward and comunicating with all parties involved. A stressful process felt much less than that .Danielle....you are a star and a real asset to Abbotts Norwich .

Sittana · 13 June 2023

★★★★★ 1/5

Trustpilot

Abbotts Norwich is honestly a disaster…

Abbotts Norwich is honestly a disaster of a letting agency. The male agent who showed me the property behaved like an out-of-control football hooligan, completely unprofessional and erratic, rushing through the entire viewing. When I followed up with their customer service, it was just as bad: totally amateur. They promised a call back but I never heard from them again.

Gochoo · 1 August 2025

★★★★★ 5/5

Google

I have moved many times now and can honestly say that using Abbotts was my best experience with an estate agent. I have previously rated highly another agent but they asked for a review as soon as I offered which in my excitement I did. After that they were rubbish. Not so Abbotts, they were good all of the way through. All of the staff were great but I would like to highlight Chloe who was constantly calm and professional despite a very long chain and difficult circumstances. I would 100% recommend Abbotts and if I move again I will use them.

Richard · 18 June 2025

★★★★★ 1/5

Trustpilot

Knock, knock. Who's There? ...No-one!

I can't truly rate the service because I've had none! I've tried for over a week to get some information on a property listed in their Stowemarket branch. I've left messages, I've emailed, I've used the chatbox, the contact form and made 4 phone calls, which no one answered or responds to the recorded messages I've left. I phoned a bigger branch who told me they would contact the branch and get them to call me....nothing. Not a peep. I started this a week ago, because I'm in Suffolk at the weekend and wanted to arrange a viewing. I've had to give up and make other plans. There is clearly something wrong with their communications dept. If they have one!?!

Steven · 20 November 2024

★★★★★ 1/5

Google

Buying a house through abbots exchange street Norwich is hard work. Like others have said they don’t reply to calls or emails.they also lie to you they make buying a house very stressful. Kerry blue and her team especially jenna are very immature. It’s like a classroom full of girls very unprofessional it’s like he said she said that type of mentality.Avoid if you can

Chris · 14 January 2024

★★★★★ 5/5

Google

This is the first time my friend and I have rented a property, so bearing in mind we had no clue where to start or what to do Christopher was absolutely amazing and gave us all the help we needed. Any questions we had he was very responsive and super helpful! Whenever we struggled on finding the correct point of contact for certain queries he always directed us in the right direction! Would highly recommend Abbott’s, especially Chris! Was very professional.PositiveResponsiveness, Quality, Professionalism

Beth · 26 August 2022

★★★★★ 5/5

Google

Bethany is the best agent, she is friendly, helpful and communicative. Will ask for her help again next time. Thank you Bethany

Clesia · 17 August 2025

★★★★★ 5/5

Google

I have recently moved in to a rented property in Norwich, with both the property search and eventually house move lead by Christopher Fulcher. I couldn't be more impressed with the communication, professionalism and effort made by the team at Abbotts, especially Chris. Customer service was brilliant, any issues stumbled along the way were stress free due to the organisation of the Agents. Chris went above and beyond to cater for my specific must-haves in finding my rental property and I am very grateful. I would highly recommend this estate agents to my friends and family looking to rent/buy in the Norwich area.PositiveResponsiveness, Professionalism

Amber · 13 June 2022

★★★★★ 5/5

Google

I found our local Norwich Abbotts Estate Agent to be very professional during the marketing and selling of our house with good advice and fair pricing. We sold very quickly and there was one lady in particular Danielle Lovett who was especially supportive during our sale. We unfortunately did not have a straightforward move and had a very stressful time with the unforseen problems. (Little support from our solicitor and very little support from our conveyancing team). Thank goodness we had Danielle Lovett during a long stressful move who eventually got us over the line.PositiveValue

Diane · 13 June 2022

★★★★★ 5/5

Google

I felt very supported by the staff at Abbotts, especially Danielle Lovett. Her time and effort in helping me secure the apartment were invaluable. This is exactly the level of service a tenant hopes for when applying for a property. Thank you, your support was greatly appreciated.

Roberto · 11 October 2024

★★★★★ 1/5

Google

Absolutely appalling service from Norwich Abbotts Letting Agent. If I could give zero stars, I would. After moving out, I was made to wait an unacceptable amount of time for my deposit to be returned far longer than what’s considered reasonable or professional. Despite repeated calls and emails, I was met with nothing but excuses, delays, and radio silence. It felt like they were deliberately stalling and hoping I’d just give up chasing them. This level of disorganisation and lack of accountability is disgraceful, and it shows how little they value their tenants once they’ve taken your money. I wouldn’t recommend this agency to my worst enemy. If you’re considering renting through Abbotts, do yourself a favour and look elsewhere. There are far better agencies out there that know how to treat people with basic respect. Avoid at all costs

Victor · 13 April 2025

★★★★★ 5/5

Google

I’ve recently sold my flat with abbots Norwich. Danielle went above and beyond to help and make things as quick and easy as possible ! She kept me updated all the time so I knew what was going on in the sale. Always really lovely on the phone! Couldn’t recommend her/them enough ! Will 100% be using them in the future. Thankyou so much again Eden

Eden · 13 June 2023