Abbotts Norwich reviews

★★★★★ 5/5

Trustpilot

Fantastic Service!

Of the 3 estate agents I contacted to market my late mother's property in Ely, Pat Case from Abbotts stood out from the very start. He was professional and knowledgeable but not at all pushy. He valued the property at significantly more than other agents but I went with it since Pat clearly knows the local market better than I. Pat and Jack at Ely office knew I didn't want to conduct any viewings as it was a bit of an emotional sale and not once did they ask me to. They did six viewings on the first Saturday which cannot have been easy for them, particularly at relatively short notice, but they did it willingly. Their enthusiasm paid off and within days they achieved an offer at the full asking price from a cash buyer who was close to exchanging/completing her sale. During the sale Pat provided regular updates and was proactive in trying to assist with progress. The sale took just under 7 weeks from start to finish and I know that Pat and his team's help must have contributed to this amazingly quick transaction. I am extremely grateful to Abbotts at Ely for making what was a difficult time so much easier for me and I would thoroughly recommend them. Thank you so much.

Mrs · 28 April 2021

★★★★★ 1/5

Trustpilot

Awful Customer Services

I made the mistake of trying to rent a property through Abbotts. Their staff never responded to my emails requesting information. I had to call multiple times, and despite their assurances, they never followed up with me. Eventually, I discovered that the property was no longer available, but the staff never bothered to inform me. I only found out through a friend who lived in the same building as the flat I was interested in renting.

AL · 7 March 2025

★★★★★ 5/5

Google

We cannot thank Danielle enough for her help with the purchase of our house. She went above and beyond with her customer service. Even when it got stressful she stayed calm and weathered the storm. I would also like to thank Kerry has well.PositiveResponsiveness, Professionalism

Jennifer · 26 August 2021

★★★★★ 5/5

Google

An efficient, seamless and professional service from beginning to end. Thank you to Genevieve for making sure I understood the whole process and answering any questions I had. She is a credit to the company, pleasant and polite and provided me and my partner with 5* customer service. Thank you so much.

Mariana · 14 June 2019

★★★★★ 1/5

Trustpilot

6 weeks without receiving my deposit back

Their agents have no idea what they are doing, I’m asking for my money/deposit back more than a month and no one is able to solve the problem.There is no a process in please to get help, they internal communication is completely broken generating burocratic delays for tenants.Stay away and save yourself time and stress not dealing with them.By today, I still not receiving my deposit back, and I left the property the 25th of May 2021.

Francisco · 8 July 2021

★★★★★ 1/5

Trustpilot

OMG!

OMG!LOOK AT THE STATS.BAD 78%Moving house they say is one of the most stressfull things you will do.Well abbotts norwich just made it 1000% worse.Fantastic professional words to suck you in to sign contracts promised the world.Reality,incompentent staff,left hand not knowing what the right hand is doing.Misinformation to fob you off.In 3 weeks only arranged one viewing and they messed that up.Told me person did not attend but I proved they did by my cctv,agent not proactive or paying attention and let the person walk off obviously viewer bit confused was at correct address that's where agent should of stepped in.First lost possible sales and last!.Spoke to manager hoping to provide some constructive criticism and get this back on track with some explanation, OMG straight on the defensive and at my juggler basically calling me a liar!.I provided all the evidence requested to prove my reasons for my complaints and was just fobbed off and dismissed, all staff closed ranks.Have a email from abbotts the reason I was complaining was to be released from my contract early how insulting nothing further from the truth just wanted a professional honest service.Contract was terminated and hopefully I can find another agent professional and honest that's all i ever wanted.Complained to area manager ,was very helpful and understanding and said would investigate.I dont think i will hear anymore of the outcome but i am just glad to be away from there.YOU HAVE BEEN WARNED!

Alan · 23 October 2020

★★★★★ 1/5

Trustpilot

I will never use abbots again

I have been with abbots for 2 years , I will not be using them again ,from the get go there has been problems from taking a month to give me £50 of the first months rent to a letting agent trying to bully me into having a tenant I personally knew .lying that my ceiling had collapsed and water was everywhere to me and the plumber when water was just coming down the over flow pipe , accusing me of not paying the electrician which I did 2 months previous to withholding money from my rent for work done to the property when I had told agent and property management I would pay the workman direct so will have to wait longer to get the rest of my rent . I was also told over a year and a half ago that the tin foil over my windows had been taken down to learn last week it was still there when questioned about this " misleading " information I was told tenants have a right to peace and quiet to sleep in the day again very confused as there is such a thing as black out blinds or curtains and I don't want my property looking like a drug house on a prison estate and they told me over a year ago it had all been sorted ? . They were also approached by the letting agent I was wanting to go with in November they had a told the new letting agent they could take over the property after November's rent was paid when I asked was this going ahead and had they sent over the details I was told that conversation never happened and I had to give them 6 months notice or wait until the end of the tenancy so again very confused when I then told them I wouldn't be staying with them at the end of the tenancy i gave them a few reasons why i also said new letting agents set up fee is cheaper i then recieved an email saying they would match new agents set up fee to keep me there so again very confused as to why they were charging so much if they can change the prices of everything . All in all I can't wait to leave I don't feel I have had a good service from them not worth the money you pay and in all honesty I wouldn't stay if they paid me

Jessica · 10 December 2024

★★★★★ 1/5

Google

Perfectly friendly and helpful when you speak to them, but I have waited a month now for return of my damage deposit and through reading other reviews it seems I could be waiting a hell of a lot longer.

Tom · 21 March 2025

★★★★★ 5/5

Google

I have been renting for over 10 years and i must say Matthew Cardwell's customer service has been second to none. Throughout the whole process the communication has been phenomenal and he even went the extra mile in helping me with a few move in questions/issues. highly recommend, thanks Matt!

Lee · 14 June 2018

★★★★★ 1/5

Trustpilot

Rude, unhelpful and useless.

Rude, unhelpful and useless. Having been spoken to reluctantly by a guy who claimed to be working from home but "just about to go out", he was unfriendly, unhelpful and said he'd ring me back next day and make sure I "was put on the mailing list". That was a week ago. I should have read the reviews before even calling them. If this is the level of their service I shall definitely avoid them.

Lorraine · 12 March 2021

★★★★★ 1/5

Trustpilot

My son and his young family have been…

My son and his young family have been renting from Abbott’s for about five years now. Their landlord went up in the loft and put his foot through the ceiling in their bathroom. Huge hole and mess everywhere which my daughter in law cleaned up. There is water coming through the roof and there is wires everywhere. Landlord is taking his time getting it fixed. My son went to Abbott’s and asked if they could help and they turned around and said “No we can’t, you can hand your notice in if you want too”. IBeyond belief Abbots, they have two young children one with Asthma and you suggested they make themselves homeless by handing in there notice if they are not happy. You are a big joke and all as you care about is the money. NO CUSTOMER SERVICE AT ALL I am disgusted at you.

Julie · 21 June 2019

★★★★★ 5/5

Google

Absolutely first class professional service by Danielle at Abbots, kept me updated on everything happening on a daily basis. Nothing was any trouble for her.. Would highly recommend Danielle & would definitely use Abbots again..

Julian · 13 June 2022

★★★★★ 1/5

Trustpilot

Mildenhall - No communication & false hope

Abbott's Mildenhall In 16 weeks we had a total of 0 viewings. I would not recommend Abbott's estate agents in Mildenhall. The service was poor. Very bad communication and customer service. We experienced mistake after mistake with these agents with no apologies or ownership of errors. Since the very beginning we had many issues with the estate agent (Spencer Bartley). Initially we decided to go back to Abbotts for the sale of our house as we bought our house from them 3 years ago and had a good experience. However the Manager we previously dealt with retired, and the communication between them and us had noticeably changed in a bad way. Spencer (the new branch manager) told us that he prices houses to be sold quickly and efficiently. Later on we realised that he massively over priced our house to get us to sign the contract. After having no interest, I had to contact Spencer as I felt that he was not communication or guiding us in regards to reducing the price. After still not having any interest, we decided to get another estates opinion. Spencer said that we cannot go multi agency, however we later realised he did not fill out our contract properly meaning the contract was void, therefore he had to oblige. With the new estate agent we soon got some viewings and was updated regularly with sound advice/guidance. The couple of viewings that did get scheduled with Abbott's got cancelled very last minute. AND our final experience with Spencer... After cleaning our house, myself and my partner left our house for a viewing that one of the Abbotts agents arranged. I received a phone call from Spencer asking why I wasn't at my house, I told him that he should have a key as requested by Spencer at the earlier stages of this horrible service. Spencer refused to believe that I left a key at the estate agent. On arriving home, we was met by Spencer with our door keys. He struggled to apologised still not taking any ownership of being at fault. Further more, even if they thought they didn't have a key he should have confirmed that I should be at my house to let them in, however there was no communication of this at all.

Tom · 11 May 2019

★★★★★ 5/5

Google

Extremely positive experience with the lettings side of the business. All paperwork was completed and actioned quickly. Chris is a brilliant agent to deal with, always happy to help with prompt and clear communication.

James · 13 June 2022

★★★★★ 5/5

Google

Great experience working with Bethany. Any questions I had was answered promptly and assistance with the entire process throughout was given.

Jawad · 16 September 2025

★★★★★ 5/5

Google

Friendly and professional staff. Genevieve was so helpful throughout the process and made a stressful time much easier for us. I would highly recommend this letting agent, great service : )PositiveResponsiveness, Professionalism

Sophie · 29 August 2022

★★★★★ 5/5

Google

Bethany has been amazing!

Amelia · 29 July 2024

★★★★★ 5/5

Google

I would like to thank Chris and Genevieve as thay went out of their way to support me through my house move. As it was all new to me. Highly recommend Abbotts sales and letting.PositiveResponsiveness, Quality, Professionalism, Value

Maryann · 29 August 2021

★★★★★ 5/5

Google

I cannot fault the service I received from this fantastic team. They sold my late mother's house for me, I was absent throughout as I live outside the Norwich area & they went above & beyond in sorting out all manner of problems. In fact they were so helpful that I didn't need to visit the property at all between putting up for sale and completion. Definitely 5 star service!.

Tina · 13 June 2023

★★★★★ 1/5

Google

Terrible. Went to a viewing during work hours yesterday as they couldn't offer anything in the late afternoon or evening, my partner couldn't attend either because of work. I took a walk around video while there to discuss with my partner in the evening and told the agent we would talk it through together then apply. Got a missed call 2 hours after the viewing which I couldn't answer because of work with no voicemail left, but I called back and didn't get through. Called at 9am twice today to ask how to apply as we had no information and left a message, forth call to them just now and they told me we were too late to apply and they let the property yesterday afternoon cause many applied without doing viewings and I didn't answer their call. Apparently the message about me applying today wasn't passed on. Completely unfair for those that work and want just one evening to make a pretty big life decision.

David · 13 June 2022

★★★★★ 5/5

Google

It was the first time I have been a landlord and is was difficult choosing an agent. However I have been really impressed with Genevieve at Norwich Branch. I have only really dealt with her and she has been very efficient, very knowledgeable, an excellent communicator and has done all she said she would do in a timely manner. Great customer service skills. Genevieve has projected a really strong image for Abbotts and a great asset for the organisation. Highly recommended.PositiveResponsiveness, Quality, Professionalism, Value

Jonathon · 13 June 2022

★★★★★ 5/5

Google

I previously rented a property in Taverham with the lettings team in Norwich and they provided a brilliant service. The referencing process was very quick and easy and we were soon moved into our new home. Thanks to Rebecca and the rest of the team!

Ben · 14 June 2019

★★★★★ 5/5

Trustpilot

Very Happy

Very happy with all the work done by Danielle, Bethany and Ben from the Abbotts office in Norwich. They all went the extra mile to find a good tenant for my property and are very proactive in their approach. Will definitely use again.

Andy · 3 December 2025

★★★★★ 1/5

Google

Do not use this company for your property management not only do they not manage your property, they don’t reply to emails, tenants destroy properties and all they say is “we cannot tell tenants how live”! Now I am left going back and fourth for my deposit. Stay away! I would give them no stars if I could!

Payal · 14 March 2024