Abbotts Norwich reviews

★★★★★ 5/5

Google

As students looking for a flat to rent, my boyfriend and I had experienced a lot of disappointment with other lettings agents and our patience was wearing somewhat thin after months of searching. Christopher contacted us about a flat we had enquired about in the morning, and by the afternoon most everything was arranged and sorted. We can’t commend his communication and cheerful professionalism enough. We are certain that the rest of the process will be as smooth as it has been thus far. The whole process has been a welcome relief.

Alice · 13 June 2021

★★★★★ 5/5

Google

Danielle went above and beyond .she even gave up time on holiday to see my brother,her patience and help were beyond everything.thank you.suePositiveProfessionalism

Sue · 29 August 2022

★★★★★ 5/5

Google

My absolute hero’s cannot fault there customer service and ability to do me proud x I was in the position of basically putting a house in storage and sleeping on a sofa and they managed a 4 day turnaround from let agreed to me moving in Bethany, Genevieve, Rebecca, and Dan thank you from the bottom of my heart and my back that would be broken from the sleeping on the sofa

Juliet · 13 June 2022

★★★★★ 5/5

Google

Chris was a pleasure to deal with, the letting process was quick, easy and with no unnecessary delays and I was kept up to date the whole way through .PositiveProfessionalism

Jacob · 13 June 2021

★★★★★ 5/5

Google

Anne Reeves has been very helpful with our rental appartment problems Thanks Anne

Charles · 13 June 2023

★★★★★ 5/5

Google

Ann is always helpful and quick to get issues sorted !

James · 18 July 2023

★★★★★ 5/5

Google

Ann dealt with an urgent heating issue and went to extensive lengths to find a specialist engineer who could do the job urgently.

Angel · 16 April 2025

★★★★★ 4/5

Google

put are house on the market and "Kim" at abbots did so much for us even when it all fell thought they then put it back on the market really quick and got people thought the door and had it sold with it a mouth of it going back on the market thank you so much abbots and thank you so much Kim for all your hard work and support

Jamie · 14 June 2016

★★★★★ 5/5

Trustpilot

Thank you to Mr Sharma & Abbott’s

I would like to say thank you to Mr Sharma & Abbott’s for helping me find tenants for my old family home. He was very responsive and helpful during the process and would recommend Abbott’s to any other landlord looking for a smooth transition from start to finish. Mr Sharma is a very good man.

Jason · 5 April 2022

★★★★★ 5/5

Google

Dan was brilliant in helping me find my new home, very helpful with any questions I had. Scott was also helpful in any queries I had. Would highly recommend to everyone.

Tara · 13 June 2020

★★★★★ 5/5

Google

I moved yesterday into my new property , my experience with abbotts has been great , I was assisted by Mackenzie Backhouse and Danielle lovett .They have made the process easier as they assisted me throughout the process by explaining and making follow ups on the properties.

Elizabeth · 14 March 2024

★★★★★ 5/5

Google

Smooth and easy process start to finish. Christopher was very organised, professional, and friendly, making our experience stress-free and straightforward. Thank you Christopher! :)PositiveResponsiveness, Professionalism

Nina · 29 August 2021

★★★★★ 5/5

Google

I have dealt with Chris who always kept me updated even out of hours! Always helpful and provided me with everyhting i need.PositiveResponsiveness, Quality, Professionalism, Value

Nathan · 13 June 2021

★★★★★ 5/5

Google

Professional team Respond very quickly Christopher is so lovely guy, helped me to move in very short time with great flexibility Thank you very much

Wael · 13 June 2021

★★★★★ 1/5

Google

a bad experience, don't choose this place unless you want to lose your money.

Fernanda · 16 June 2025

★★★★★ 1/5

Google

Very bad service we rented the property on the understanding that it was going to be professionally cleaned and a gate was going to put on at the park to our parking spaces, when we moved In the place was filthy they even took photos of the dirt in the inventory, to say what we have to give the property back in filthy condition, and a fence had been put on the back gate so this lead to problems to begin with. IT TOOK 8MONTHS TO GET HOT WATER TO THE PROPERTY in this time my girlfriend and my baby girl moved back to her mums, I would always email and phone up to find out what was going on all you would get from Eric the property maintenance bloke was OK Aaron tried speaking to people higher up gets u nowhere. Then 9months after moving in just before Christmas I have a leak from washing machine/pipes behind sink so report this to be told they will get back to me Christmas go so I call up again and speak to Eric to you get is OK Aaron OK Aaron hes going to get back to me he never called back so I called again same old thing OK Aaron OK aaron, then it gets to 3-4weeks after reported flooding I get up and get my little girl up as she was staying this weekend next thing Shes crying the kitchen is flooded so I call up saying its flooded my little girl has just fallen over to be told no one there until Monday to deal with it and Christine/Katherine the manager will call me back she was supposed to call me before never did so didnt hold much hope, Monday comes no call Tuesday comes they call me for rent the cheek of it so say I he still getting flooded out so they put me onto Eric again I asked him why's it taken so long and why isn't he chasing the landlord he said he has other jobs to do and hung up on I have this all recorded, so called the office fuming that he he said then hung up actually spoke to somebody decent and they got off the phone from me and 10mins later a plumber called me to come and fix it wooohoo but I'm still waiting for Christine/Katherine to call its now weds night so won't be calling me today, I've asked for my landlords phone number and complaints form many times in last 8months to be told they will let me know what landlord says about his number and they will send a complaints form never heard back about the phone number either way but that's their trademark saying they will call u back and don't and I finally got a complaints form this weekend when I called after my girl slipped over in the flood but no one in the office cares so can't see the form getting very far.

Aaron · 14 June 2018

★★★★★ 1/5

Google

As letting agents they are completely inadequate. As a landlord they have been the route of all my rent troubles, they did an unsatisfactory inspection then lied and made up excuses about the inspection, did not do the simple task of reminding me of my gas safety certificate (I reminded them!). Told my tenants that the property was going to be re-let when I had given no such authority. Took me off a fully managed service without telling me or my tenants then took my tenants rent and claimed that my tenants were supposed to pay me directly...but charged me nun the less for a fully managed service!

Elliot · 14 June 2018

★★★★★ 1/5

Trustpilot

Another week waiting for my overpaid…

Another week waiting for my overpaid rent. It's a complete shambles of a company. Liers and absolute scammers. They can't locate a payment by a landlord. Joke. They deserve to be shut down for good. -10/5

Mateusz · 23 September 2025

★★★★★ 4/5

Google

Found a really nice place to live with Abbotts, very smooth process with viewing and agreeing to let the property. The tenancy start date was a little bit delayed but got everything sorted in the end.

Dani · 28 July 2024

★★★★★ 1/5

Google

Highly unprofessional and rude on the phone. We were given false information yet they insisted it was correct. We asked them to speak to the landlord about our queries before going ahead with letting the property but they didn't until we said we wanted our application fee payment refunded. We really wanted the house but out of principle asked for a refund because they were so rude and incompetent. Incredibly poor customer service especially as the application fees are extortionate, and to top it all off they had the audacity to charge me a £25 admin fee. Would never use again and would never recommend.

Maryam · 14 June 2017

★★★★★ 5/5

Google

I've recently purchased a house and I have had a very positive experience using Abbotts. The transaction wasn't without its problems and delays, but Darren, Christina and Susan being on hand ultimately made the difference - they helped me to find a solution to every problem which arose post making an offer. It's all the little things which the staff at Abbotts do right which has made the difference - you can get straight through on the phone to them, they call you back immediately, they follow up when they said they would, they follow up/chase on your behalf. Overall the service was very good.

Anna · 14 June 2017

★★★★★ 5/5

Google

Amiable, personable and attentive. From viewing my now property with Vicky to the background processes supported by Dave and Charlie (latter Norwich branch seeing property over the line) everything was tailored to my wants and needs. I cannot speak highly enough of this team who put you first and were helping me every step of the way, communicating throughout. Great service, informative and efficient! Thoroughly recommend.PositiveResponsiveness, Quality, Professionalism

Joshua · 26 August 2021

★★★★★ 5/5

Google

We had first class service from the team at Abbotts, who were acting on behalf of our vendor. Particular praise is due to Klaudia and Kerry who worked incredibly proactively to resolve any issues and to keep things moving forward at pace. Really enjoyed working with them both and would highly recommend.

Sarah · 13 June 2023

★★★★★ 1/5

Trustpilot

Disgusting Treatment from Abbotts King’s Lynn

LETTINGS DEPT : Abbotts Estate Agents King’s Lynn : Unprofessional , Uncaring and Unresponsive : Having suffered an injury and needed an operation whilst abroad we realised we could not commit to our future tenancy, even though we hadn’t signed any contracts. These guys seemed so kind and professional until we had a health issue that meant our proposed tenancy couldn’t begin. We gave ample time too. Despite writing a letter of explanation we received NOTHING! No acknowledgment, no letter of understanding, no wishing us well on our road to recovery, NOTHING! - All I can say is this was a shock to us and a big disappointment. I have included the letter I wrote below so you can judge for yourself whether we deserved being ignored! Is this really the service we deserved?..,………………………………………Good afternoon Suzie,I hope you are well.It’s not been going so great this end I’m afraid.We’ve both encountered more health issues and the surgeon who administered xxxxxx last injection has recommended, after examination, that for his own safety he should not attempt to do anything with his arm for fear of causing irreparable damage. This therefore has major implications for our plans.Furthermore I have been suffering from pins and needles and numbness in my foot and fingers and extreme back ache which the surgeon has said is due to the extra pressures since xxxxxxx incapacity - and to make matters worse, I’ve been advised to avoid lifting anything heavy to avoid further damage to my spine!In light of the above and being mindful of the promises we made to yourself and to the landlord in regards to keeping the property in top ‘viewing’ condition, we feel that this is something we can no longer achieve and promise. We’re not able to hire a van or arrange any furniture let alone construct even a bed frame - to say the least.We do not want to cause detriment to the landlord’s quest of finding a buyer for his lovely bungalow and therefore, to give the landlord the best chance of a sale in this climate, we have decided that this task should be passed on to a tenant who is in better shape, health wise to present the property in the best way possible.It’s with a very heavy heart that I write this Suzie as we were both so extremely looking forward to beginning our brief tenancy at the bungalow but we are very honest, open and responsible and don’t want to promise something to the landlord that we simply can’t fulfill. We’ve been stressing about tidying up for an urgent, last minute viewing and knowing how difficult it is to even pick up a cup, fills us both with worry and anxiety.On a more positive level, at least we are still a few weeks away from the original intended commencement of the tenancy and you didn’t waste time sending out contracts.Please send our sincere apologies to the landlord who I would hope understands that our decision was not taken lightly but was taken with his best interests at heart.Xxxxx feels his rehabilitation should be at home with his bother as the rehabilitation could prove to be quite an extended period of up to 18 months for the injury to heal.You have been a real treasure throughout the short process so far Suzie and we’ve had some great conversations. You are definitely a rare find in this day and age and we both appreciate all you’ve done for us.We totally understand if our holding deposit is something we have to forfeit but if the landlord understands that our decision is primarily based on his position to effectively sell the bungalow, then I would like to hope he would not decide to retain our deposit.Once again Suzie, thank you for everything. We can’t express how nice it’s been dealing with you and it would be a pleasure if we were able to secure a house purchase or tenancy in the future - maybe you’d even find us our dream bungalow?In the meantime we are being sensible and putting our health first even if it means letting go of the lovely bungalow.Kindest regards,………………………………………………To this date, we received no email, no call or any communication following the letter we sent and to this day, it still makes me extremely sad that the relationship I thought we’d developed over a few weeks was nothing more than fake.

Darren · 29 August 2023