Trusted Agent profile Β· Norwich
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428 reviews across 2 platforms
43 Exchange Street, Norwich, NR2 1DJ
Abbotts's office in Norwich, at 43 Exchange Street, is rated 3.8 out of 5 across 428 reviews on two platforms, including 294 Google reviews rated 4.4.
Every review we hold for the Norwich office, from every platform, shown as written. First names only.
5/5
GoogleFantastic, swift service and really helpful in providing information and detail during the move-in process.
Thank you Hamish for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
1/5
TrustpilotTENANTS BEWARE
TENANTS BEWARE. Negligent agents facilitating shady landlords to rip off tenants. Landlords left the rental property truly filthy (covered in hair, mud up the walls, bins full of refuse etc) and they didn't move out on time - they were still there and had belongings in the rental after I'd started paying rent. Still left out of pocket for cleaning costs on my way into the rental. I was left without a full set of keys, leaving parts of the property unsecured. Abbotts simply emailed me advising nothing was going to be done about it. Total charlatans, the Fawlty Towers of letting agents. Hugely stressful dealing with an office of lying, defensive agents who refused to actually manage the property. Landlord now attempting to unfairly deduct money from deposit and will have to take to court to resolve the matter. Please avoid like the plague. I paid my rent 3 months in advance - Β£4,500 at a time and was treated appallingly. Still waiting for an apology despite having sent in a formal written complaint. Their professionalism and morality = zero.
1/5
TrustpilotSales agent AMY RENDALL .Run away fromβ¦
Sales agent AMY RENDALL .Run away from them .We are 1st Time Buyer . We found an house with Abbotts Agency we put down our offer and they ask for all documents and proof of funds to go forward with the purchase and after one month they said the owner he got another offer . They keep us on standby one month and they looking for another buyers wich they offer more money than us . The worst Agency and people I meet in my life .π‘ π₯΅
1/5
TrustpilotOnly interested in one thing
Only interested in one thing, making money.zero customer service and deduct money from the rent due to the landlord for any and every reason they can think of. Do not deal with any issues for tenants or landlords. Do not replay to emails.
5/5
GoogleWhat a great team! We enjoyed a smooth service.Thumbs up guys!!!
Many thanks for your outstanding 5* review and your generous comments Oloyede. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe recently sold our house through Abbott's and were very pleased with the customer service through the whole process. Danielle in particular worked hard to get us through any complications that arose. We are so thankful to her for all her support.PositiveResponsiveness, Quality, Professionalism
Thank you for your fantastic 5* review. Kind regards Lucy, Customer Relations.
5/5
GoogleMe and my partner decided to rent a property together for the first time, and can honestly say we felt very supported and helped throughout. We had Genevieve guiding us the way and she was so helpful, very well trained and made the process so easy. Couldn't of asked for a better first time move. 5*
Hi Elizabeth, many thanks for your lovely 5* review. Great that Genevieve was professional and helpful in your search for your new home. Best wishes, Tracey.
1/5
TrustpilotI would give a 0 if I could.
I would give a 0 if I could.This is the worst company I have ever been involved with.I rented my property in January 2021,First time so I required guidance so had them manage the property.I paid Β£90 amonth, for nothing.I could never get hold of anyone they failed to support with any emergency or maintenance work.They did not inspect the property , they said they did but I do not believe this was done.Then the day the Tennant's vacated no one spoke to me about check outI had no report.I collected my keys this Saturday and found my house in an awful state furniture outside my house, completely overgrown, dog poo in the garden , scuffs on the wall, fake tan on my rugs, didn't even put the furniture back.The worst thing is they are selling my house and Abbotts have been carrying out viewings it like that! I was embarrassed and mortified.Worst service ever, emotionally draining.Avoid at all cost.My house will be pulled from there service tomorrow.
5/5
GoogleGood landlord and good agency.
Thanks Elue for your amazing 5* review. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotI am writing to confirm the withdrawalβ¦
I am writing to confirm the withdrawal of our offer for the purchase of the above premises.From the outset your service has been nothing short of appalling, firstly you neglected to mention in any of your sale advertisements that this property is a 'listed building', you also didnβt mention that this premises is in a conservation area, the first we knew of these very important details was when our own solicitor informed us some weeks into negotiations!Your customer service is nonexistent, even today (like on so many previous occasions - for example last Thursday - no return call) (today is Tuesday) you havenβt returned my call.You have left me no alternative other than to seek a purchase elsewhere with a reputable agent.In order that others may be deterred, and not subjected to such a horrendous experience - which has resulted in a significant cost to me, I am sending a copy of this email to your head office to advise them how you run your branch!!
1/5
TrustpilotWe had a terrible experience trying toβ¦
We had a terrible experience trying to sell our house through Abbotts. We finally gave up after it transpired that Abbotts had advised the builder of the new build that we wished to purchase to put the price of the new build up by over Β£40k (even though we had already paid a substantial retention for the new build). Abbotts werenβt even the builders agent. We felt totally betrayed. We raised a complaint with the area manager Stephen Rivett who said he would investigate and get back to us within 14 days. Surprise surprise, we never heard any more from him. If estate agents ever want to improve their reputations they need to stop unethical practices and accept that proper regulation needs to be put in place.
5/5
GoogleKudos to Erika and Abbotts for helping us with the property and smooth renting process.
Thank you for taking the time to leave us this tremendous 5* review Nishanth. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotSurveyor given keys to walk through house with occupant in bed
My son is using these to sell his house but as i live there all visits were to be arranged with me. Yesterday a surveyor had arranged to come but i was not given a time, my son told me they would give him a time before the visit. I work regular nights and to my horror just after 9am someone started coming up the stairs towards my bedroom shouting hello.They had given the keys to the surveyor to let himself in but what is more odd is why was he making his way upstairs to the bedrooms.I rang to complain cant get them to answer the phone, i rang and have emailed their head office 3 times but no reply.They couldnt care less i am living with the key and furniture piled up against the door considering getting the locks changed or phoning the police.I am a disabled person extremely vulnerable in my own home.No way would i give this firm any business they have no professional standards and shouldnt be allowed to operate
5/5
GoogleA great office to find you home and full of energy and hospitable Thanx for all the team specially .. Danielle Lovett Lettings Manager
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI have had a really positive experience renting with Abbotts. Everyone I have spoken to has been very polite, helpful and professional. Any queries are dealt with in a timely manner. I am really happy to be renting through Abbotts; they have an amazing team.PositiveProfessionalism
Many thanks for your fantastic 5* review. Best wishes Lucy, Customer Relations.
5/5
GoogleExcellent service from Braydn, who was both professional and very responsive when I needed support and advice on selling a property. I won't go into details on why this was a tricky sale on a public forum, but I greatly appreciated the support. Thank you!PositiveResponsiveness, Professionalism
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleA fantastic experience from beginning to end with Abbots throughout my sale. Very professional and exceptional service, particularly from Danielle Lovett who was managing my case. Very highly recommended
Many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleAbbott's in Norwich has not only rented a property for us where other agents have failed they also spent a long time explaining how to make my property safe and legal where other agents failed to do so! i feel much happier moving forward letting my property now. thanks matthew and team!
Hi Lisa, thank you for your 5* review. Wonderful to read that you felt supported in letting your property with the help of the team at Abbotts. Best wishes, Tracey.
5/5
GoogleI have a good experience, even if I am not in the UK, Christopher Fulcher, he provides professional assistance and completes all leasing processes without any problem. I am very happy to have him to complete a house in the UK for the first time.
Wonderful to read such great comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
1/5
TrustpilotDo not go with this estate agent
Do not go with this estate agent. Got email wrong and contract didn't arrive, photographer turned up with no PPE on and walked into my house, photos mediocre but attention to detail dreadful, took a week for photos to arrive, didn't offer a sale board, house of market for a week no intetest but didnt call any one. Was after a property also with them. No communication dreadful service. Property I put the offer in for I think has now been taken off market and not even a courtesy call to tell me.
5/5
GoogleAbbotts have just sold my house and everyone I have dealt with from valuation to completion has been very friendly and helpful. I have been kept informed throughout. Would definitely use Abbotts againPositiveResponsiveness, Quality, Professionalism, Value
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleThis is my first experience renting a house, and Christopher at Abbotts has made it a very smooth and easy to understand process. Extremely responsive, charming and helpful at all times. Promote Chris to king of the estate agents effective immediately πPositiveResponsiveness, Professionalism
Itβs really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
1/5
TrustpilotDo not fall for their sales pitch
Do not fall for their sales pitch. They were the only estate agents that wanted to charge a Β£149 upfront fee even though i provided them with professional photos. They told me they had a specific buyer lined up for my property. Months later and not 1 viewing. They now ignore my emails and even though my contract is for multi agent, have told me I will have to pay a their fee if another agent sells in the next 2 years. AVOID USING THIS COMAPNY
5/5
GoogleWe've enjoyed prompt, polite & friendly service from Chris Fulcher who has been instrumental in taking away some of the stress associated with moving. Also a mention of Genevieve's pleasant and professional 'phone manner. Both a credit to their company.PositiveResponsiveness, Professionalism
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
