Trusted Agent profile · Norwich
★★★★★
428 reviews across 2 platforms
43 Exchange Street, Norwich, NR2 1DJ
Abbotts's office in Norwich, at 43 Exchange Street, is rated 3.8 out of 5 across 428 reviews on two platforms, including 294 Google reviews rated 4.4.
Every review we hold for the Norwich office, from every platform, shown as written. First names only.
5/5
GoogleI have had a very good experience with Abbotts Lettings. My property was marketed well and tenants found quickly and efficiently. I found both Scott & Chris very helpful & professional, keeping me well informed throughout the process. Thank you!!PositiveResponsiveness, Quality, Professionalism, Value
Thank you for taking the time to share your experience and for your wonderful 5*'s! Kind regards, Scott @ Customer Relations
5/5
GoogleI found the Abbootts team to be very efficient. Christina in particular was very professional and kept us informed of any advances with the sale of our house immediately, she had a 'nothing is too much trouble approach' We would recommend Abbotts and hope to use them again ourselves in the future.
Thank you for the five star review! The team at Abbotts, Norwich-City, pride themselves on their personal and straightforward service and it's great to hear that you were able to benefit from this. I am so pleased that you would recommend the branch to others. I will make sure this wonderful review is passed along to Christina and the entire team at the branch. Many thanks.
5/5
GoogleAs students who knew nothing about renting and getting a property, we had Genevieve, who was very patient and understanding. As well as responding very quickly to all the questions we had which made everything a little less stressful :)PositiveResponsiveness, Professionalism
Thank you for taking the time to leave us your great comments about our team and thank you for your 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleVery helpful, easy move in helped in assisting me with any questions. Highly recommend.
David Davidson thank you for your excellent recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleWhat incredible service Abbotts provided to ensure our house sale (and purchase with a different agent!!) went ahead as we'd hoped. They were helpful, efficient and, importantly, proactive. They really cared about us getting the result we wanted. Can't thank them enough. These people are real professionals. A BIG thank you.
Hi Barry, Congratulations on the sale of your property! The Abbotts team in Norwich-City, aims to be both straightforward and responsible and it's great to see that you were able to benefit from their continued personal service throughout your sale and onward purchase! I will pass on your wonderful review to the entire team at the branch. Kind Regards.
5/5
GoogleAbbotts have just sold me a new home, and I'm very grateful for their help. They were responsive and communicative, and proactive in helping the sale to go through. Thanks to everyone on the team!
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleChristopher Fulcher from Abbott's has provided a professional and informative service throughout setting up my property for rental, helping me navigate the process and providing timely and helpful advice, so thank you so much to all the Abbott's team!PositiveResponsiveness, Quality, Professionalism
Fantastic to read such wonderful comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleWe've enjoyed prompt, polite & friendly service from Chris Fulcher who has been instrumental in taking away some of the stress associated with moving. Also a mention of Genevieve's pleasant and professional 'phone manner. Both a credit to their company.PositiveResponsiveness, Professionalism
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleChris at the Norwich abbots branch was friendly, professional, helpful and efficient. We were kept inform during our move and he went beyond what we expected in terms of customer service. We highly recommend chris if you wish to move house.
Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations
1/5
TrustpilotWouldn't use them if there was only one Estate Agent...in the world.
I have previously put my property on the market with Abbotts. Firstly, they were not very good listeners at all. They wouldn't listen to comments about how I knew my house after living there for around a decade (at the time) & when it comes to photographs (on Rightmove) apparently less is more according to them. I eventually removed the property from the market unsold but they had the cheek to ring me one day & TELL ME that I needed to put it back on again with them. They are very corporate, money focused & employ high-pressure generic employees (like them) I get a letter almost EVERY WEEK now it is back on the market again telling me that it's time to list with them. If it feels wrong then don't do it.
1/5
GoogleBeen waiting for any reply from them for about two weeks, send emails, tryed to call no response what so ever.
Hello, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
5/5
GoogleMany thanks to kerry and Jenna for the wonderful customer service, and for just being brilliant! Would recommend to a friend!
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleGenevieve at Abbott’s was brilliant. Couldn’t fault anything. Helped me and my partner into our first home with no problems at all. Quick response time to emails and any question was always answered in detail and we were never left wondering. Would 100% recommend.
Thank you for your wonderful 5* review! It is brilliant to read that you had such a great experience. I will make sure your kind words are made known to the whole team. Best wishes, Scott
1/5
TrustpilotSo very Bad.
So very bad. When a company insists that a potential buyer prove their monetary situation even before viewing a property, let alone getting to the point of making an offer, it is not only pointless, rude and disrespectful to those who go to them to view a property, but more importantly, does a huge disservice to the people who go to them to sell their property. I assume they are so flooded with sales that they can afford to act in that way on behalf of their clients. Monetary verification comes at a later date once an offer has been made. It's like walking into an auto showroom and proving your bank balance prior to looking! A crazy bad business policy that in this case may have lost a sale for their client.
5/5
GoogleWe have always found Ann Reeves to be very helpful. She replies promptly and gets any queries resolved as quickly as she's able.
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotUnacceptable service
If you are looking to rent a property or planning to let your property like I did then you must avoid this company.Abbotts was managing my property and the entire experience was very very bad. This company has been failing me on every level and I have been very disappointed. My property was left uninhabitable following the tenancy causing great financial burden for me. The tenancy ended 7 months ago and I am still waiting for return of deposit and closure of my books. I have not seen anything as unprofessional and self centred. Please avoid at all cost.
1/5
GoogleEach time when I call they says they can't take the call at the moment 😤, very bad experience …
Hi Pranav, I am sorry to read about your experience. Please contact us via review@countrywide.co.uk if you wish to discuss further. Kind regards, Scott @ Customer Care.
5/5
GoogleWe have just bought a property through this branch of Abbotts. What is generally a very stressful process was transformed by the amazing Kim who is their Sales Progressor. I have bought and sold several properties in the past but have never encountered a Sales Progressor before. What a truly great innovation...! Kim not only guided us through every part of the process updating us on a regular basis. But whenever the vendor's solicitor needed chasing or our mortgage broker required some information it had already been actioned by her almost before we were even aware it needed doing. We were working to a very challenging deadline & I am convinced that this would never have been met were it not for Kim and all her hard work. Thank you!
5/5
GoogleI am moving out for the first time & Chris has so far helped me to understand what I need to do throughout the process & has also made me feel confident in my decision to move out.
Thank you Ella for the wonderful 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleI’ve had a very positive experience with the Abbott’s sales team. Braydn in particular was of great service and very friendly. I will definitely be going back to sell my house in the near future. Well done Abbott’s!
Many thanks Rebecca for your fantastic 5* review. Best wishes Lucy, Customer Relations.
5/5
GoogleHad great service from Ann Reeves. Any faults logged are swiftly dealt we are kept in the loop with regular updates.
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
1/5
GoogleCompletely and utterly useless i'm afraid. Particularly the Lettings and Property Management services. Phone calls are rarely returned, communication with tenants and landlords is often patchy and they appear confused resulting in a complete breakdown in communication. Appointment times are not honoured or forgotten completely, and when contacting the office an excuse of 'sorry the system is down' is routinely given. Also none of the areas of the business appear to talk to one another and therefore appear to have no idea what the other is doing. If they do then this is not the image that they convey to its customers. They appear unprofessional and unsure of themselves. Having them manage the let of my property has been a waste of time and has caused distress for both the tenants and myself and other landlord. Avoid.
1/5
GoogleCompletely and utterly useless i'm afraid. Particularly the Lettings and Property Management services. Phone calls are rarely returned, communication with tenants and landlords is often patchy and they appear confused resulting in a complete breakdown in communication. Appointment times are not honoured or forgotten completely, and when contacting the office an excuse of 'sorry the system is down' is routinely given. Also none of the areas of the business appear to talk to one another and therefore appear to have no idea what the other is doing. If they do then this is not the image that they convey to its customers. They appear unprofessional and unsure of themselves. Having them manage the let of my property has been a waste of time and has caused distress for both the tenants and myself and other landlord. Avoid.
5/5
GoogleI received a swift and positive service. The team are very friendly and great communicators. I have rented many properties in the past and this experience was by far the best experience so far. Thank you.PositiveProfessionalism
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Abbotts's Norwich office has 428 reviews across two platforms: 294 on Google, 134 on Trustpilot (across the whole business).
Abbotts Norwich is rated 3.8 out of 5 across all 428 reviews, and 4.4 out of 5 on Google from 294 reviews.
Abbotts Norwich, 43 Exchange Street, Norwich, NR2 1DJ.
