Abbotts Countrywide Norwich reviews

★★★★★ 5/5

Google

We got a beautiful house through Abbots lettings.I must say Christopher helped a lot from the time of viewing the house till the tenancy agreement completed and whole process was perfect .we were searching for a rent house from longtime,finally Chris made it happen soon in short time and we are happy with the house.PositiveResponsiveness, Quality, Professionalism

Nandini · 20 June 2022

★★★★★ 1/5

Google

If you choose to rent through abbotts, I have a warning for you... DON'T DO IT unless your happy to be scammed out of your deposit. If I could give no stars I would! My landlord decided to cut ties with them mid 2023 and wanted me to have my deposit back. 8 months later and Abbotts still have not released my deposit even after providing the appropriate forms. Me and my landlord have gone backwards and forwards for months trying to get it with no luck. Whats erked me the most is all the false promises they make to keep you on side, well I'm not on side anymore, I have had enough. Abbotts still have my money and I want it back. You should not be holding on to someone else's money when you hold no contract with my landlord of me. Shocking service

Victoria · 20 May 2024

★★★★★ 5/5

Google

As a first time buyer who had next to no experience with buying a home, Danielle Lovett dealt with me and couldn't be more helpful. Things were explained in a simple way that I could understand, Danielle kept me up to speed with all the negotiations and made me feel that myself and the sellers best interests were at heart.PositiveResponsiveness, Quality, Professionalism, Value

James · 20 June 2021

★★★★★ 5/5

Google

This letting agency didn’t let us down. Thank you for helping me and my partner find a place, really meant a lot to us. Many thanks to Christopher Fulcher for going beyond what is expected. Thank you for making the application very smooth and easy. You are very professional but very easy to approach to at the same time. Keep it up xx

Ma · 14 March 2021

★★★★★ 5/5

Google

Danielle was absolutely amazing throughout all the process (which took many months), she was always available, responded emails promptly, checked in and chase other professionals, and was very friendly and easy to work with, I'd highly recommend Abbotts Agents and Danielle!

Lluna · 29 September 2023

★★★★★ 5/5

Google

Amazing service, just completed on my first property. Jenna went above and beyond to make the process easy and stress free. Can’t thank the team enough. Definitely a well managed team by Kerry, Thankyou for making this all as easy as possible.

Juts · 23 July 2023

★★★★★ 5/5

Google

Ann Reeves has been excellent both in terms of her expediency and grasping the mantle on problems.

Mike · 20 November 2024

★★★★★ 5/5

Google

I have moved many times now and can honestly say that using Abbotts was my best experience with an estate agent. I have previously rated highly another agent but they asked for a review as soon as I offered which in my excitement I did. …

Richard · 13 July 2025

★★★★★ 5/5

Google

I would like to thank and commend Ben for all his hard work. At every stage he has been professional. He has an excellent knowledge of the area. Ben updated us straightaway on visiting the property. He made good relationships with everyone …

Sally · 13 August 2025

★★★★★ 5/5

Google

From the minute I enquired about the property, my experience has been outstanding, Christopher was very professional, efficient and made the process very easy, as a student it can sometimes be difficult finding a place to live but despite the circumstances of COVID 19, I have had a very pleasant experience and I would recommend Christopher to anyone looking for a property!

Ozlem · 11 September 2020

★★★★★ 5/5

Google

Dan valued my property at the beginning of the year after a few emails to keep in touch I decided to use Dan and his team. They did not disappoint. Geneva and Ollie were both super efficient at arranging viewings and we had 4 offers within 48 hours of the property being on Rightmove. Thank you for all the help and support you have offered.

Brian · 14 May 2019

★★★★★ 5/5

Google

Great experience with Abbott; professional, prompt and friendly. Would definitely use them again when renting out my property in the future. I would particularly like to thank Chris for all his excellent help, he was very approachable, knowledgeable and went out his way to help me.PositiveResponsiveness, Quality, Professionalism, Value

Katie · 26 August 2022

★★★★★ 5/5

Google

I am currently in the process of buying through Abbott's. They have supported me throughout the experience and when I needed help with exchange, Kerry stepped in and made sure it all happened within the hour. Kerry and Klaudia must have been sick of my calls, but always answered me, and got the result I hoped for. Buying a house is stressful, and others, such as solicitors and brokers can hamper the process making it unpositive. However, I have found Abbots to be the ones who got things moving Two weeks until completion, but I have every faith everything will go smoothly.

Sara · 31 December 2023

★★★★★ 4/5

Google

When the pandemic affected our plans to move oversees, we needed to take a 6-month let. The ‘system’ is certainly not perfect with the many different elements of the process being handled by different organisations, but Scott at Abbotts Countrywide has been a constant throughout and has always responded promptly and efficiently to our queries. Thank you Scott.

Helen · 10 December 2020

★★★★★ 5/5

Google

This was the first time I had moved house for many years, so I was very apprehensive. Klaudia was attentive and reassuring throughout the process, which took many months, giving me regular updates and keeping me informed of progress at all times.

Alison · 2 March 2023

★★★★★ 5/5

Google

Massively happy! Chris was spot on. He was the first estate agent (and I’ve spoken to many over the last two weeks) to actually take the time to show me other properties available that would suit my needs. Application in and hope it will all move at the speed of this afternoon.PositiveResponsiveness, Quality, Professionalism, Value

Darren · 20 June 2021

★★★★★ 5/5

Google

I am so impressed with Abbott’s Lettings. Chris Fulcher has been working with us to find a new Tenant for our property and his approach is extremely efficient and professional. He works hard, is very helpful and keeps us informed at every step. It’s so refreshing to find such a well organised company. Highly recommended.PositiveProfessionalism

Kathy · 20 June 2021

★★★★★ 5/5

Google

Ann Reeves was most helpful in respect of our discussion about interesting pets in rental properties.

Steve · 24 September 2024

★★★★★ 5/5

Google

Well what can I say but excellent service from Klaudia Lepp. She puts personal into the experience of buying a house. Throughout looking for a property, Klaudia has regularly rang me and discussed what I am looking for, she then informed me about a house that was coming onto the market which was suitable for our needs. We went and looked and fell in love with it and then left it to Klaudia to help us purchase it, which she did. I honestly think she was our little guardian angel as everything else has not worked out and needless to say we are thrilled and looking forward to moving. Thank you Abbotts for employing this beautiful person.

Annette · 18 November 2023

★★★★★ 5/5

Google

Danielle was superb throughout the entire process of selling my property. She kept me up to date with clear communication and good advise as well as suporting activities to progress the successful sale of my property.

Gareth · 23 July 2023

★★★★★ 1/5

Google

Absolutely appalling service from Norwich Abbotts Letting Agent. If I could give zero stars, I would. After moving out, I was made to wait an unacceptable amount of time for my deposit to be returned far longer than what’s considered reasonable or professional. Despite repeated calls and emails, I was met with nothing but excuses, delays, and radio silence. It felt like they were deliberately stalling and hoping I’d just give up chasing them. This level of disorganisation and lack of accountability is disgraceful, and it shows how little they value their tenants once they’ve taken your money. I wouldn’t recommend this agency to my worst enemy. If you’re considering renting through Abbotts, do yourself a favour and look elsewhere. There are far better agencies out there that know how to treat people with basic respect. Avoid at all costs

Victor · 14 April 2025

★★★★★ 1/5

Google

Shocking. I have been calling them at least once a week for the last month to arrange a simple viewing for a property and kept being told they would call me once viewings begin. They took my contact details at least five times and I even asked to be put on top of the list (which they claimed they did). Lo and behold, I called them again today to ask if I could finally come for a viewing, and the property I’ve been enquiring about for a month has already been let. What the heck is that? Should I have called every single day? This is unbelievable and so, so, so disappointing. Extremely poor communication which is a shame because they seemed like a nice agency with good reviews and decent properties. The worst thing is, the people on the phone are so “nice” it’s hard to stand up for yourself or say anything really.

Manel · 29 September 2023

★★★★★ 5/5

Google

Kerry, Klaudia & Team were very friendly and professional during the days of our first home buying journey. Very responsive to calls and emails, were there to help whenever we had trouble with third parties and had the best advice during this time. They helped us achieve our dream home goal and me and my partner can't thank them enough. Would highly recommend to anybody and will do so in the future.

Ross · 21 March 2024

★★★★★ 1/5

Google

Genuinely the worst estate agents I’ve dealt with in my home buying journey, found a house me and my partner liked that had been listed that day, contacted them and arranged a viewing for following week as was told that was the earliest they could fit us in, then got a return call saying they had a open day for various properties on that road earlier that week, so we went to that after re-arranging our other viewings. On arrival we found out that that property wasn’t ready and there was no possibility to look at this property and they had simply got it wrong . As we liked the property so much at the time we requested to be made aware when it was available for viewing, we were promised this by 2 estate agents we spoke to, they failed to ever do this and the house sold. If I was selling my home, or anyone asked for recommendations I wouldn’t touch them with a barge pole.

Finn · 27 March 2025