Trusted Agent profile · Norwich
Verified
★★★★★
1,191 reviews across 4 platforms
Kingsley House, 2a Upper King Street, Norwich, NR3 1HA
AbbotFox's office in Norwich, at Kingsley House, is rated 4.5 out of 5 across 1,191 reviews on four platforms, including 675 Google reviews rated 4.3. It won Trusted Agent in The Trusted Agent 2026 awards.
675
Reviews on Google
This office
164
Reviews on Facebook
This office
233
Reviews on Yell
This office
119
Reviews on Trustpilot
This office
The Trusted Agent 2026 results for AbbotFox, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Norwich office, from every platform, shown as written. First names only.
5/5
GoogleJennifer was super helpful and made herself available whenever I needed to speak with someone. She helped to navigate the challenges - and wasn't afraid to ask others in the organisation if not sure about something. Happy customer :)
Thank you for your kind review
5/5
TrustpilotBrilliant Service - Highly Recommend
I recently sold my property through AbbotFox and couldn’t be more appreciative of the exceptional service provided by Emma Rahman and Christian Austin. Throughout the process, which came with its share of challenges, both Emma and Christian demonstrated dedication, professionalism and support. Their consistent communication and approachable manner made a potentially stressful experience far more manageable. I’m truly grateful for their kindness, responsiveness and expertise. Thank you both for making the journey so much smoother. Hannah
Thank you so much for your kind words, Hannah. We’re delighted to hear that Emma and Christian made the process smoother for you, even through the challenges. Communication, support and care are exactly what we aim to deliver, so it’s wonderful to know you felt that throughout your journey with us. Wishing you all the very best in your next chapter.
5/5
GoogleMiss Kara was incredibly helpful and kind. Her assistance made everything so much easier and her positive attitude brightened my day. Thank you, Kara. Mr. Kres also was instrumental in helping me secure this wonderful home. His expertise, patience, and dedication made the entire process smooth and stress-free. I couldn't have done it without him. Thank you, Mr.Louie Alden!
Thank you Nof for your kind review
5/5
GooglePatrick was very efficient, and quick to respond. He helped us secure a rental and move in within a week! Excellent
Hi Julia thank you for your kind review.
1/5
TrustpilotAvoid at all Costs
I’ve had an extremely frustrating experience with Abbott Fox. I moved out of my property nearly five months ago and still haven’t received my deposit back. Despite multiple emails and phone calls, I’ve been ignored repeatedly. I was even told to get the deposit from the new tenant, who refused, which is completely unacceptable and not how tenancy deposits should be handled. I wouldn’t recommend this agency based on the lack of communication and accountability. It appears that the only people leaving positive reviews for this company are the portfolio landlords, who do not care how this agent treats their tenants.
Thank you for taking the time to leave your feedback. We’re genuinely sorry to hear you’ve found your experience frustrating and would like to offer some context around the situation. Following the renewal of the tenancy agreement for July 2025, signed by all three tenants, we were informed a short time later that two tenants no longer wished to proceed. We understood the need to change arrangements and did our best to support this transition. A replacement tenant was found, and an addendum to the tenancy agreement was signed to reflect this. As the original tenancy was still active, we advised that we were not permitted to release any portion of the deposit until the tenancy formally ends. It was mutually agreed between the outgoing and incoming tenants that the incoming tenant would reimburse the outgoing tenant for their share of the deposit directly. Unfortunately, despite several attempts on our part to contact the new tenant and facilitate this arrangement, we’ve had limited response. We completely understand how frustrating this has been and have continued to do what we can to help resolve the matter. We’re sorry if our communication has felt lacking at times, that’s never our intention, and we remain happy to assist in any way we can within the limits of the legal process and deposit regulations. If you would like to speak with us directly to discuss the matter further, please don’t hesitate to contact us on 01603 660000.
5/5
TrustpilotI’ve found AbbotFox to me most…
I’ve found AbbotFox to me most accommodating and helpful over the years. I particularly like the flexibility approach they have to which kind of contract I choose, IE fully managed or find a tenant.
Thank you so much for your loyalty over the years Michael it really does mean a lot to us. We’ve always believed in being flexible and finding the right approach for each landlord, so it’s lovely to hear that this has made a difference. We really appreciate you taking the time to leave us such a kind review.
5/5
TrustpilotPrompt response to my request
Charlie was very helpful and focused on meeting the needs of our searching.
Thank you for taking the time to leave a review. We’re really pleased to hear that Charlie was helpful and focused on understanding your needs during your search. If there’s anything else we can help with, please don’t hesitate to get in touch.
5/5
GoogleWe had a fantastic experience working with Emma at abbotFox. She was professional, proactive, and kept us informed every step of the way. Moving can be stressful, but Emma’s attention to detail and quick communication made the whole process much smoother. I highly recommend abbotFox and emma if you’re looking for a seamless experience!
Thank you Salitha for your kind review
5/5
GoogleVery nice experience so far, Charlie was really helpful. Really good commmunication.
Thank you Matt for your kind review.
5/5
GoogleI had a wonderful experience dealing with abbotFox. We had been looking for a new home for months and thanks to Jack and his team we found the perfect place. They were great from start to finish. Lovely customer service and so helpful throughout the entire process! I don’t plan to move again but if I did I would definitely use Jack and the team at abbotFox! I 100% recommend!
Thank you Emma for your kind review
5/5
GoogleI had a great experience with Emma Rahman while trying to find a flat. She was incredibly helpful throughout the whole process and always kept in touch with regular updates. Communication was excellent, and she was so friendly, bubbly, and genuinely pleasant to talk to, which made everything feel much less stressful.
Thank you Laurence for your kind review
5/5
GoogleCan't recommend enough, worked with both Charlie and Rob on the sale of my flat and they were fantastic at keeping me in the loop and guiding me throughout the process.
Thank you Charlie for your kind review. We have let Charlie and Rob know how pleased you are.
5/5
TrustpilotEmma Rahman made it great
Emma Rahman made it great, we wouldn’t have completed the sale without her hard work dogged determination.
Thank you for your kind words. We’re delighted to hear that Emma’s dedication and hard work made such a positive difference to your sale.
5/5
GoogleFirst impressions count! Really impressed with Colin McKenzie from abbotfox Estate Agents when he valued my house. Some great advice, very knowledgeable & some really good ideas. Not forgetting Charlie Stone, he was so efficient taking …
Thank you Lisa for your very kind review
5/5
GoogleWe are so pleased we chose AbbotFox as our agents. From start to finish Sam Le Good and his staff were very professional. We had a very tight time frame and Sam made sure that he knew what stage every buyer and seller in the chain was at …
Thank you Jo for your kind review
1/5
GoogleNever seem to answer queries, awful customer service. (I pity people trying to sell as they don't respond to queries about buying)
Ella can you please call the office and let us know you spoke with as we don't seem to have you in our system.
5/5
GoogleOutstanding service from the first contact with Charlie who went the extra mile to help.Efficient and friendly, quickly resolving all issues. Can't recommend them too highly !
Hi Dave, that's great to hear! Thank you for kind review, we will let Charlie know.
5/5
GoogleLouie was great from start to finish, from instruction to getting the property let!
Thank you Geoff for your kind review.
1/5
GoogleI was severely let down by the service at Abbotfox. If you are dealing with them, be prepared to constantly chase them as a reminder to do their job. …
Hi Shyam, can you please email louiealden@abbotfox.co.uk so he can investigate this for you.
1/5
GoogleQuite predatory - they charged me £100 to "secure the property" I applied for and had already made an agreement for. At the time, I was coming from Canada and I did not really understand UK laws, but have now been told by several people …
Hi Petunia, we are sorry to hear that your first renting experience in the UK felt disappointing, as this is never the level of service we aim to provide at abbotFox. … More
5/5
GoogleMy parents approached abbotFox to prepare a tenancy agreement for one of their rental properties. We initially spoke to Evlyn who promptly arranged for Ethan to make contact with us, as this is his specialist role within the company. A few weeks later they’re all set up with an agreement. Thank you!
Thank you Ben for your kind review
5/5
GoogleI've been a client of AbbotFox for a few years now both with sales & lettings & can say that the service I have received from Rob in sales & Evlyn in lettings has been excellent. E-mails are answered promptly & queries are resolved with minimum fuss.I appreciate their efforts on my behalf.
Thank you Leyland for your kind review and it's a pleasure to have you as a client for so long.
5/5
GoogleGrace was very friendly, helpful & overall extremely professional showing me around a property, and made the process a lot easier, giving plenty of helpful information!
Thank you Lewis for your kind review
5/5
GoogleHad a great experience buying a house from AbbotFox. The negotiations were very well handled by the sales team. The sales progresser, Emma Rahman, was the star of the show keeping the solicitors in the chain in check and myself and my seller fully informed of what was going on. Great service.
Thank you Hollie for your kind review. Emma and the team will be so happy.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
AbbotFox's Norwich office has 1,191 reviews across four platforms: 675 on Google, 164 on Facebook, 233 on Yell, 119 on Trustpilot.
AbbotFox Norwich is rated 4.5 out of 5 across all 1,191 reviews, and 4.3 out of 5 on Google from 675 reviews.
Yes. In The Trusted Agent 2026 awards: AbbotFox, Norwich won Trusted Agent.
AbbotFox Norwich, Kingsley House, 2a Upper King Street, Norwich, NR3 1HA.
