Trusted Agent profile · Norwich
Verified
★★★★★
1,191 reviews across 4 platforms
Kingsley House, 2a Upper King Street, Norwich, NR3 1HA
AbbotFox's office in Norwich, at Kingsley House, is rated 4.5 out of 5 across 1,191 reviews on four platforms, including 675 Google reviews rated 4.3. It won Trusted Agent in The Trusted Agent 2026 awards.
675
Reviews on Google
This office
164
Reviews on Facebook
This office
233
Reviews on Yell
This office
119
Reviews on Trustpilot
This office
The Trusted Agent 2026 results for AbbotFox, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Norwich office, from every platform, shown as written. First names only.
5/5
GoogleI had a really good experience with AbbotFox. Patrick from the lettings team was a pleasure to deal with and made the process easy from start to finish. Everything was handled professionally and I wouldn’t hesitate to recommend both Patrick and AbbotFox.
Thank you Harry for your kind review
5/5
GoogleCharlie Stone has been great in helping us to find a couple of properties and has been responsive to our ideas as they have changed. Very happy that the company is interested in our requirements and can use their tech to identify suitable flats to suggest to us as we move forward.
Thank you so much for your kind review
5/5
TrustpilotLovely staff
Emma was super helpful in all areas during buying a property. Any questions or worries I had, she would be there is help without any hesitation. All the interactions I had with anyone at AbbotFox were very present.
5/5
GoogleWe had Emma Rahman looking after the sale of my property.Emma was lovely, selling a property can be very stressful, but she was amazing 😊 made us feel relaxed and was so helpful. …
Thank you Kay for such a lovely review.
5/5
GoogleAbbotfox were amazing from the first appointment to the hand over of keys - exceptional service - I would highly recommend. A special thanks to Emma in aftersales, who kept me fully updated throughout. Thank you very much
Thank you Emma for your kind review.
4/5
GoogleI just wanted to say a big THANK YOU to Emma …..who truly made the selling of my home an easy process…..nothing was to much trouble for her to sort out …or to find the answer too a question …and at great speed I might add !….I’ve been …
Thank you so much Ben for your kind review, Emma will be pleased. Please do let us know how we can improve and get you to turn your four stars into five. Thank you.
5/5
TrustpilotA big thanks to Emma for being…
A big thanks to Emma for being professional and a cheerful voice at the end of the phone, whenever I needed her.
Thank you for your kind words Emily.
5/5
TrustpilotEmma at abbotFox
Emma at abbotFox has been amazing. She was always on the other end of the phone as soon as you needed her and was always keeping us up to date with the latest. A massive thanks to Emma and the team at abbotFox!
Thank you for your lovely feedback. We’re so pleased to hear that Emma and the team were able to support you throughout the process. Your kind words and thanks mean a great deal to us!
5/5
TrustpilotReally efficient
Really impressed with how quickly everything was handled. Jennifer kept the process moving quickly and efficiently the whole time. Thanks to Jennifer and the team at abbotFox for a well-run service overall. Would definitely recommend.
Thank you so much for your kind words we really appreciate you taking the time to leave such positive feedback. Jennifer will be delighted to hear your comments, and we’re pleased we could keep everything moving smoothly for you. Thanks again for choosing abbotFox, and for the recommendation.
5/5
GoogleI can’t thank Colin and Emma enough for everything they did throughout the sale of my mum’s house. …
Thank you Kirsty for such a lovely review.
5/5
TrustpilotI feel understood and kept in touch with…
I feel cared for and kept in touch with what's coming in. I feel understood and listen to by Charlie. Charlie is aware of exactly what I need and seems to be doing his very best to find me my next home.
Thanks Paula, we're really pleased to hear that Charlie has made you feel listened to and supported throughout your search. He takes great pride in understanding his clients’ needs and helping them find the right home, so it’s fantastic to know his efforts are making a difference.
5/5
GoogleWe would like to thank Jem, in particular, at AbbotFox for his extreme professionalism and expertise in dealing with the sale of our holiday home. Although there was no chain and a cash buyer the whole process, from the time of offer to …
Thank you Tina for such a lovely review.
5/5
TrustpilotExcellent from start to finish
From initial contact, through valuation, marketing and now successful completion, abbotFox have been supremely helpful, knowledgeable and professional. Excellent communication throughout from all staff, we especially liked the Sales Progressor feature which was most useful in progressing the final stages. Highly recommended.
Thank you Robert for your very kind review. Thank you for choosing us.
5/5
GoogleGreat experience from the get go! Charlie was attentive, helpful and always accommodating...even arranging a last minute viewing for us. Highly recommend AbbotFox!
Thank you Jeffrey for your kind review.
5/5
GoogleThanks so much to Jennifer for helping us with our rental queries. She answered all our questions in such a professional manner and made the process as easy as possible. It was a pleasure to deal with her .
Thank you Ann for your kind review.
5/5
GoogleGreat service all round. Was in contact with Jem Tisshaw during my purchase and very pleased with the commitment and hard work he showed throughout the sale. Welcoming environment at the office which is also appreciated. Will definitely recommend to anyone looking to move to Norwich in the future. Thanks Jem and team.
Hi Charles, thank you for your kind review.
5/5
TrustpilotHighly recommended
We were in great hands with Charlie who was always there when I picked up the phone and great with communication. Made the whole sales process as smooth as possible! No question was too much! Thanks to all the team and to Colin as well who was also great to deal with.
Thanks Rav for taking the time to provide us with such a kind review.
5/5
GoogleI’m currently arranging a viewing on a property with AbbotFox, and Charlie has been brilliant at keeping me informed every step of the way. Great communication, feeling confident and hopeful for a successful sale.
Thank you Nadine for your kind review.
5/5
GoogleI had the pleasure of dealing with Charlie and Sam over the last 2 or 3 days. I couldn't wish to meet a more friendly and professional pair. I couldn't actually give them any business as it happens but good service deserves recognition Thank you 🤝 …
Thank you Paul for your kind review
5/5
TrustpilotThank you to Charlie, Rob and Colin
Throughout the entire process, from my initial appointment with Colin, to Charlie and Rob taking over the sale, I have received nothing short of outstanding customer service. Their professionalism, clear communication and honest advice has made everything feel straightforward and stress-free. They consistently reassured me at every stage and truly understood the deadlines I was working to, especially with my job taking me away from home. I’m genuinely grateful for their support and would highly recommend Abbotfox to anyone looking for a reliable and dedicated estate agency. Thank you.
Thank you so much for taking the time to share this wonderful feedback. We’re delighted to hear that Colin, Charlie and Rob were able to support you so well throughout the sale. Their professionalism and communication are something we’re really proud of, and it’s great to know they helped make the process feel clear and stress-free for you especially with the added pressure of your work commitments. We truly appreciate your recommendation and are grateful for the trust you placed in abbotFox.
5/5
TrustpilotJust what we needed!
Sam was friendly, professional and knowledgeable throughout the whole process and I would happily recommend this agency to anyone looking to buy or sell a property in the Norfolk area. Thank you AbbottFox!
Thank you so much for the lovely review. It means a lot that you'd recommend us, and we're delighted we could help with your move. If you ever need anything in the future, we’re always here to help.
5/5
GoogleAbbotfox have been very helpful when it came to arranging viewings. I spoke to Rob who discussed multiple options within my price range. 5* service!
Thank you Christopher for your kind review
5/5
GoogleCame in not expecting much and don’t typically leave reviews but Colin was a great deal of help in our current search for a home as well as patient and friendly so almost felt obliged.
Thank you Charlie for your kind review.
5/5
GoogleJem and Colin made the process of selling our house very smooth. They treated us with patience and kindness whilst we were stressed and Jem went above and beyond to contact us and keep us informed as the process moved forwards. I would highly recommend and use them again.
Thank you Will for your kind review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
AbbotFox's Norwich office has 1,191 reviews across four platforms: 675 on Google, 164 on Facebook, 233 on Yell, 119 on Trustpilot.
AbbotFox Norwich is rated 4.5 out of 5 across all 1,191 reviews, and 4.3 out of 5 on Google from 675 reviews.
Yes. In The Trusted Agent 2026 awards: AbbotFox, Norwich won Trusted Agent.
AbbotFox Norwich, Kingsley House, 2a Upper King Street, Norwich, NR3 1HA.
