Trusted Agent profile · Norwich
Verified
★★★★★
1,191 reviews across 4 platforms
Kingsley House, 2a Upper King Street, Norwich, NR3 1HA
AbbotFox's office in Norwich, at Kingsley House, is rated 4.5 out of 5 across 1,191 reviews on four platforms, including 675 Google reviews rated 4.3. It won Trusted Agent in The Trusted Agent 2026 awards.
675
Reviews on Google
This office
164
Reviews on Facebook
This office
233
Reviews on Yell
This office
119
Reviews on Trustpilot
This office
The Trusted Agent 2026 results for AbbotFox, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Norwich office, from every platform, shown as written. First names only.
5/5
GoogleAs a first time buyer, AbbotFox have been brilliant, making the experience smooth and understandable. Charlie and Rob went out of their way to help me with extra viewings and explanations.
Hi Fritha, thank you for your kind review.
1/5
GoogleWhen this company wants to make money from you they are reliable and when they owe you a damage deposit they drag there heels and make little effort and have to be continuously emailed and called. There staff say they will get back to you …
Hi Joseph this is still being looked into for you. You should have received further communication regarding this earlier today.
5/5
TrustpilotBuying a bungalow
Great experience buying a bungalow from abbotFox Everything explained, and keeping me informed what was happening with the solicitors. Got there eventually! Thanks Emma
Thank you for your lovely feedback. We’re so pleased to hear you had a great experience buying your bungalow with abbotFox and that everything was clearly explained along the way. The process can certainly take a little time, but we’re glad we got there in the end. Emma will be delighted to read your kind words. Wishing you every happiness in your new home and thank you again for choosing abbotFox.
5/5
GoogleCharlie has been very quick to answer all communications when helping us to buy our first home and reassure us of the process. Professional and patient service.
Thank you Rich for your kind review.
5/5
GoogleWe recently worked with Charlie and Rob from AbbotFox and we can’t recommend them enough. …
That's great to hear Paul. Thank you for your kind review.
5/5
GoogleThe team have been amazing , they rented my property so quickly , I exchanged on the Friday and it was rented on the Monday The whole experience has been so professional from start to finish …
Thank you Andrew for such a kind review.
5/5
GoogleI would like to say how good the whole team were especially Emma. She was so professional with the exchange and made it very easy for me. Also she was very cheerful which made a stressful time feel less stressful. Thank you Colin and Emma.
Thank you Linda for your lovely review
5/5
GoogleCharlie was brilliant!! I called up and enquired about a property and he answered all of the questions I had to ask!! If there was 10/10 I wouldn’t hesitate of choosing that!!!
Thank you Finlay for your kind review.
5/5
GoogleEmma Rahman at abbotFox has been genuinely brilliant through what has been a very stressful first house purchase. She has kept me updated, advised me and ensured that everyone involved has been chased. She's been punctual, professional and …
Hi Lisa, thank you so much for your kind review.
5/5
GooglePatrick O'Regan has been great to deal with at AbbotFox, he has proposed multiple properties to our company to rent and communication is always polite and responsive! =)
Thank you so much for your kind review; we shall pass this onto Patrick.
5/5
GoogleAbbotFox have been brilliant when dealing with both our purchase and sale. Sam Le Good has been very clear in his communication and has done everything he said he would do. …
Thank you Chris for your kind review.
5/5
TrustpilotA businesslike and discrete level of…
A businesslike and discrete level of service, and consequential high level of personal satisfaction with the focus provided by abbotFox, and in particular by Samuel Le Good during the sale of our property. From the outset, Sam’s professionalism, market knowledge, and direction reflected a clear understanding of both the local and regional property markets and provided a firm foundation for our decision making. The advice provided was consistently well-judged, and the transaction was managed with notable efficiency. Communication throughout was clear, timely, and reassuring, ensuring the process remained smooth and stress-free. I would not hesitate to recommend abbotFox and the team to anyone seeking expert representation in the sale or purchase of a home.
Thank you so much for your kind words. We’re delighted to hear that you were pleased with the service and guidance provided by Sam and the team. It’s great to know the process felt smooth and well-managed, your recommendation means a lot to us.
1/5
TrustpilotHuge thumbs down
Viewings conducted by 3rd party agent who knew nothing about the property and appeared under the influence. Property marketed with incorrect information. Staff making up info. How do you value a property without knowing basic details of it? I had to pay land registry for accurate details, myself! Waiting days for responses when making offers. Weeks with no contact during purchasing Extremely poor communicators. Zero acknowledgment of my withdrawal from a purchase having been incredibly patient for months to no avail. Zero sales mindset as I’m in the market to BUY! Very silly. I wouldn’t even consider viewing a property with this lot in the future and definitely wouldn’t sell, or let a property through them. Avoid, avoid.
We’re genuinely sorry to hear that you feel this way and that your experience didn’t meet expectations. To clarify, the viewing representatives who accompany viewings are there to show the property and facilitate initial enquiries, but more detailed questions are always handled by the main point of contact the member of staff who arranged the viewing. In this particular case, the apartment had a complex lease situation, and even the seller was not familiar with all the details. We worked hard to gather accurate information, including speaking directly with other leaseholders in the building. We completely understand your frustration with delays and the seller’s limited knowledge, and we did our best to provide updates and respond promptly throughout. Our communication records show consistent updates and responses, and at no point were you left without information we had access to. We appreciate how frustrating it can be when certain details depend on the seller’s side, but it would be unfair to suggest we were unresponsive or misleading when we were transparent about these challenges. We’re sorry that, despite these efforts, you felt disappointed. We always strive to deliver the highest level of service and will take your comments on board to improve further.
1/5
GoogleThe quality of properties you allow and rent out is abysmal, where is the bar? Why are people forking out extortionate rent for mouldy, damp and flea infested properties with broken facilities and why do you wash your hands of it when …
We have no record of you as a client. These are serious and potentially defamatory allegations. Please contact our office so this matter can be investigated.
5/5
GoogleAbbotFox have been a great help - I moved into my first rental property with them with after being in shared housing and they’ve been very helpful throughout. Patrick dealt with the move in and was very efficient, polite and helpful. Any …
Thank you Steph for your kind review. We've passed your praise of Patrick onto him.
5/5
TrustpilotCharlie was very helpful in any…
Charlie was very helpful in any questions i had and also the follow up after the viewing was done would highly recommend
Thanks Matt for taking the time to leave a review. Charlie will be delighted to hear your comments, and we’re pleased to know you found both the support and follow up after your viewing helpful. Thank you for the recommendation it’s greatly appreciated.
5/5
TrustpilotFantastic experience
Fantastic experience. Emma was really kind and helpful. Also quite the artist 😁Would use in future.
Hi Jason, thanks for your review. She's multi talented! We're glad you had a fantastic experience.
1/5
GoogleThe most unprofessional agency I have ever encountered. I booked a virtual viewing on Monday in which no one ever contacted or reached out to me to conduct said viewing. Then over the course of the next week I was told that I would receive …
Hi Jade, can you please email louiealden@abbotfox.co.uk so he can investigate this for you.
5/5
GoogleI dealt mainly with Jack during a recent property purchase. I cannot fault the customer care and attention given by both Jack and his team. They happily met my requests for repeat viewings and these were never hurried. To my delight they also happily opened up the property in order for a local blind company to take measurements in order for me to have blinds fitted in the day I moved in. The after sales team where also incredibly supportive and chased the solicitors for me when things got a bit tricky as they inevitably do! Friendly, professional, caring service from beginning to end.
Thank you Helen for your kind review
5/5
GoogleRob Penniston made buying a house feel almost easy. Calm, knowledgeable, and suspiciously efficient, highly recommend.
Thank you Andrei for your kind review
5/5
GoogleCharlie has been great with organising viewings of properties his communication is brilliant, professional and informative!
Thank you Iain for your kind review
5/5
GoogleI purchased a house via Abbott Fox and the service was excellent from start to completion. Emma was perfect and cant praise enough. Thank you :)
Thank you so much Clive for your kind review, we shall let Emma know.
5/5
GoogleMany thanks Charlie Stone for your commitment and support in selling my property for me! Highly recommended 👍🏼 …
Thank you Darrell for your kind review.
5/5
TrustpilotCharlie is excellent!
Thanks Paolo, we think so too! We'll be sure to pass this onto him.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
AbbotFox's Norwich office has 1,191 reviews across four platforms: 675 on Google, 164 on Facebook, 233 on Yell, 119 on Trustpilot.
AbbotFox Norwich is rated 4.5 out of 5 across all 1,191 reviews, and 4.3 out of 5 on Google from 675 reviews.
Yes. In The Trusted Agent 2026 awards: AbbotFox, Norwich won Trusted Agent.
AbbotFox Norwich, Kingsley House, 2a Upper King Street, Norwich, NR3 1HA.
