Every review we hold for the Norwich office, from every platform, shown as written. First names only.
★★★★★ 4/5
TrustpilotEmma Rahman at abbotFox has been…
Emma Rahman at abbotFox has been absolutely outstanding throughout our numerous sales. Professional, proactive, and incredibly responsive, she consistently kept everything moving and ensured that communication between all parties remained smooth and efficient.
What really stood out was Emma’s willingness to go above and beyond, especially when issues arose or additional chasing was needed with solicitors and buyers. Her attention to detail, persistence, and positive attitude made what can often be a stressful process feel far more manageable.
I genuinely felt reassured knowing Emma was overseeing things, and her support was invaluable from start to finish. I would highly recommend both Emma and abbotFox to anyone looking for a reliable and professional estate agency service.
Richard · 22 May 2026
Agent replied · 24 May 2026
Thank you Richard for your kind words. Emma truly is a huge asset to the team at abbotFox and we know she’ll be incredibly grateful for this feedback.
On behalf of all of us at abbotFox, thank you again for your continued trust and support across your numerous sales. It has been an absolute pleasure working with you and we hope to work with you again in the future.
★★★★★ 5/5
TrustpilotPurchase
Recently had the pleasure of purchasing through AbbotFox. They were extremely prompt and professional. Also a special thank you to Emma who was constantly pushing all parties involved! Whilst I had the experience from a buyers side, if I was selling, this is certainly the type of proactive company I would want to be working with.
Luke · 18 September 2026
Agent replied · 8 October 2026
Thank you so much for taking the time to leave such a kind review it really does mean a lot to us. Have fun painting!
★★★★★ 5/5
TrustpilotCharlie and Dawn have both been…
Charlie and Dawn have both been phenomenal in all ways in my property search. Dawn was so patient at showing me properties and was understanding. Charlie has been so good from a sales perspective flexibly working around my work patterns and always replies promptly to emails and calls. Charlie always acknowledges that everyone is busy and so you never feel rushed making process so easy.
Isabelle · 26 May 2026
Agent replied · 1 July 2026
We really appreciate you taking the time to leave such thoughtful feedback Isabelle.
★★★★★ 5/5
TrustpilotAmazing staff especially Emma!
All the staff I came in contact with at Abbotfox were extremely helpful and supportive but I must single out Emma (Sales Progressor) for the highest praise. Emma went above and beyond with making my purchase as smooth as it could be. She was indomitable, structured, always smiling and positive which is what you need during a really stressful time. Having had a bad experience earlier in the year it was wonderful to be assisted by Abbotfox to secure my dream home.
Janet · 19 December 2025
Agent replied · 11 May 2026
Thank you so much for such a wonderful and thoughtful review. We’re really pleased to hear that the whole team at abbotFox were helpful and supportive, and especially grateful for your kind words about Emma. She truly does go above and beyond for her clients, and her positivity, structure and determination make a real difference during what can be a very stressful process. We’ll be sure to share your feedback with her. It’s fantastic to hear that we were able to help you secure your dream home after a difficult earlier experience. Congratulations, and we wish you every happiness in your new home.
★★★★★ 5/5
TrustpilotAmazing sales team
The whole Sales Team mainly Charlie, Brandon and Colin were absolutely brilliant. Within 48 hours of my property being listed I received an offer. They kept me up to date with any updates with clear and good communication. Would definitely recommend
R · 1 October 2026
Agent replied · 2 October 2026
Thank you for your wonderful review. We're really pleased for you. Thank you for choosing abbotFox and for recommending us.
★★★★★ 5/5
TrustpilotAbbotFox have been brilliant...
AbbotFox have been brilliant when dealing with both our purchase and sale.
Sam Le Good has been very clear in his communication and has done everything he said he would do.
He was able to secure our dream home and successfully market our current house within a matter of days.
Colin went above and beyond to conduct a viewing in his own time on a Sunday - great service.
We can't thank Sam and the team at AbbotFox enough.
Chris · 10 October 2025
Agent replied · 11 May 2026
Thank you so much Chris for your wonderful feedback. We’re thrilled to hear that Sam, Colin, and the team have helped make both your sale and purchase such a positive experience.
★★★★★ 5/5
GoogleI recently dealt with abbotFox Estate Agents, and I couldn't be happier with the service I received. Charlie and Rob were fantastic from the get go. They were always professional, friendly, and kept me updated throughout the entire process, …
Paul · 8 August 2026
Agent replied · 10 August 2026
Hi Paul, thank you so much for your kind review. We will pass your kind words on to Charlie and Rob.
★★★★★ 5/5
GoogleAbbotFox, particularly Louie, were brilliant with helping me with sorting out a rental property. The whole process was made very easy, they made sure to communicate everything with me throughout and were on hand to help with any queries I had during the process. Could not recommend enough!
Saskia · 5 June 2026
Agent replied · 8 June 2026
Hi Saskia, thank you so much for your kind review.
★★★★★ 5/5
TrustpilotAbbotFox is selling my parent's home
AbbotFox is currently supporting me sell my parent's property.
My agent Colin is very knowledgeable about the area I am selling in and has been incredibly supportive, helping this first time seller navigate the process.
He has been sensitive to the nature of the circumstances surrounding the need of the sale and has made the whole process smooth and pain free.
From the day he was instructed as the agent, he has gone above and beyond to advertise, draw in interest and coordinate all viewings, leading to a sold subject to contract for the asking price, in 4 days.
He has demonstrated a high level of communication and professionalism, which wasn't present in every estate agent in the area I approached originally to get valuations from.
LB · 18 August 2025
Agent replied · 11 May 2026
Thank you for taking the time to share such a thoughtful review. We’re so pleased to hear how well Colin is supporting you. His knowledge, professionalism and commitment to going the extra mile are qualities we value greatly, and it’s wonderful to see these reflected in your experience. We’re delighted the property secured a sale so quickly and wish you all the best as the process continues.
★★★★★ 5/5
TrustpilotExcellent service throughout
From start to finish I found my experience with abbot fox to be excellent also the service to be first class and I would like to give a special mention to Jennifer who was very helpful throughout.
Customer · 6 August 2026
Agent replied · 20 September 2026
Thank you so much for your lovely review. We’re delighted with the feedback and we’ll be sure to pass your kind words on to Jennifer. It was a pleasure helping you.
★★★★★ 5/5
TrustpilotEmma Rahman was brilliant throughout…
Emma Rahman was brilliant throughout the process. She stayed in constant communication, answered any questions I had quickly and supported me through the terrible journey I had with my solicitors. She is very kind and personable, it was lovely to work with an authentic and positive person. I would highly recommend Emma.
Isabelle · 20 April 2026
Agent replied · 11 May 2026
Thanks Isabelle for your kind review. Emma will be just as pleased to hear this, as we are. We're so happy that you had a positive experience, thank you for sharing.
★★★★★ 5/5
GoogleI’m so happy with their service, Emma was the one specifically handling my house purchase, so professional, friendly and helpful, could not have assisted me in a better way! Thanks ever so much Emma!!
Paulo · 5 August 2026
Agent replied · 10 August 2026
Thank you Paulo for your kind review. Emma is delighted that you were happy with her service.
★★★★★ 5/5
TrustpilotExcellent service
Emma Rahman has been exceptional in the purchase of this property, going above and beyond customer service.
She is constantly available to answer questions and push for progress, not only for this purchase but also for the sale of my existing property. I only wish that I had used Abbott Fox for my sale from the start as I am quite sure it would have been finalised by now!
Lynn · 22 October 2025
Agent replied · 25 December 2025
Thank you so much for your positive feedback. We're delighted to hear that Emma has provided such exceptional support throughout both your purchase and sale. She always strives to go the extra mile for her clients, and it’s great to see her efforts recognised. We truly appreciate your kind words and are so pleased to have been part of your property journey.
★★★★★ 4/5
GoogleAbbotfox emailed me about the flat I ended up buying before it was on the market. Charlie was very available, emailing and calling multiple times a day as needed, facilitating my offer being accepted by the buyer all on a Saturday morning!
Vanessa · 28 May 2026
Agent replied · 4 June 2026
Hi Vanessa, thank you for your kind review. Is there any feedback you could offer that would help us to reach 5 stars? All help is appreciated please let us know at sales@abbotfox.co.uk
★★★★★ 5/5
GoogleI am from Muve Conveyancing, and we recently had the chance to complete a purchase with Emma Rahman, who has been brilliant. The transaction went through successfully today, and Emma was completely supportive and lovely to work with throughout. It is much appreciated and we would highly recommend. Amazing work!
Emaan · 24 February 2026
Agent replied · 24 March 2026
Thank you Emaan for your kind review
★★★★★ 5/5
GoogleGood customer relation and guidance throughout the search, viewing and negotiation process. Charlie was very helpful and assisted and provided swift response to my queries.
Benard · 30 July 2026
Agent replied · 3 August 2026
Thank you Benard for your kind review. We have passed your praise on to Charlie.
★★★★★ 5/5
TrustpilotCharlie was efficient and professional…
Charlie was efficient and professional when arranging to view a property, and followed up quickly when our offer was accepted. Many thanks for your help!
Rod · 14 July 2026
Agent replied · 15 July 2026
Thank you Rod for your kind review and congratulations!
★★★★★ 5/5
GoogleI have sold with abbotFox and my expectations have been met! The team as a whole have been very helpful and patient and the experience has been easy. Rob has been very helpful throughout the process and has even been helping me to find another property. I could not recommend the whole team enough.
Donna · 24 November 2025
Agent replied · 24 March 2026
Thank you Donna for your kind review.
★★★★★ 5/5
GoogleCame in to arrange a viewing at short notice which was accommodated. Special thanks to Charlie who showed me around the property: he was courteous and professional throughout and was able to readily answer my questions about it.
Kaos · 7 April 2026
Agent replied · 7 May 2026
Thank you Kaos for your kind review.
★★★★★ 5/5
TrustpilotExcellent customer service
Called to enquire about a plot of land and was very pleased to be helped by Charlie, who went out of his way to provide advice and guidance, to an extent I really wasn't expecting. I look forward to engaging with him more, and hope we can transact before long!
Louis · 22 December 2025
Agent replied · 11 May 2026
Thank you for such a thoughtful review. We’re really pleased to hear that Charlie went above and beyond to provide advice and guidance, that’s exactly the level of service we strive to offer. It’s great to know your experience exceeded expectations, and we’ll be sure to share your kind feedback with him.
★★★★★ 5/5
GoogleExperience with Patrick has been seamless so far; Patrick was quick to reply to any worries and has been fantastic at liaising with the landlord and sorting out any issues . Patrick has been fantastic and would highly recommend him.
Jamie · 24 February 2026
Agent replied · 24 March 2026
Thank you Jamie for your kind review
★★★★★ 1/5
TrustpilotAwful estate agent
Booked a viewing for Sunday 26/4/26 at 13:15 for a property in Hinshalwood Received email confirmation which ironically asked to let them know if appointment could not be kept and on Sunday morning received another email reminding me of the viewing. All standard practice. We specifically travelled up from London to view arrived slightly early then waited for over half an hour but NO estate agent turned up. Phoned the office number, no reply. So wasted 5 hours travel time and a tank of petrol. Absolutely awful. We were ready to buy once everything checked out so the owners have missed a sale. Not prepared to go again or let this very poor estate agent earn their commission.
Zia · 26 April 2026
Agent replied · 11 May 2026
Dear Zia, we understand our branch manager has already been in touch to apologise, offer an explanation, and try to put things right. We take this very seriously and are reviewing what went wrong to ensure it does not happen again.
★★★★★ 5/5
GoogleWe've been talking to Charlie about potentially purchasing an Historic Listed Appartment in Norwich and it's a pretty challenging process getting the correct information but Charlie is all over it and very efficient in obtaining the relevant information. Very proactive and a great asset to AbbotFox in the City !
Simon · 24 November 2025
Agent replied · 24 March 2026
Thank you so much Simon for your kind review we will be sure to let Charlie know.
★★★★★ 5/5
GoogleWe viewed a house, Brandon was very friendly and helpful.
Emily · 23 September 2026
Agent replied · 30 September 2026
Thank you Emily for your kind review
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