Trusted Agent profile · Norton
Verified
★★★★★
187 reviews across 4 platforms
4a High Street, Norton, TS20 1DN
Browns Estate Agency's office in Norton, at 4a High Street, is rated 4.4 out of 5 across 187 reviews on four platforms, including 96 Google reviews rated 4.2.
96
Reviews on Google
This office
12
Reviews on Facebook
This office
30
Reviews on View Agents
This office
49
Reviews on Trustpilot
This office
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Claire and Julie were fantastic. Really helpful and I was kept informed and in the loop at every stage. I would definitely recommend Browns and if I was selling ...Read all 7 from sellers
Andrea and Tony at Brown's of Norton Estate Agents provided a great service from start to finish. We were looking at moving to the Norton area and they both ...Read all 19 from buyers
Claire and Julie were a joy to work with throughout, answered all queries and followed up with the other side promptyly. Thank you ever so much for getting this ...Read all 3 from tenants
Browns Estate Agency was founded in June 1991 by property professionals with over 70 years combined experience in estate agency and property consultancy in the Tees Valley area. Since inception the company has successfully combined traditional family business values, with a high degree of professionalism and modern technology which has seen the company grow significantly. The establishment of the Stockton Estate Agency office, in June 1991, was soon followed by additional coverage of Norton, Eaglescliffe, Ingleby Barwick and Yarm. Browns are now one of the leading estate agency firms in the Tees Valley Area. With modern technology we can now effectively market resiential and commercial properties over a far greater area. Further expansion has included the opening of specialist departments for survey and valuation, commercial, and residential lettings.
Every review we hold for the Norton office, from every platform, shown as written. First names only.
1/5
TrustpilotViewed a rental property with Browns…
Viewed a rental property with Browns last month. The woman who showed me around was rude, judgemental and didn't have the answers to any questions I asked. The previous tenant was there at the time of the viewing who stood there with her arms crossed and laughed when I asked questions regarding the property. Seems like she didn't want to be there and should be in another profession.
1/5
GoogleBrowns are a shockingly ran estate agent - I'm currently London based and relocating back to teesside. I found a property, however calling the middlesbrough/stockton this had to be my worst experience yet dealing with an estate agent, in the past I've bought a house through this same office! London work colleagues who over heard the conversation were embarrassed by the attitude from the staff more so from an old member of staff named sharon. You'd have thought the level of service would be better compared to south. Needing a property for my family and thinking I found the right property I asked would it be possible to take the property without viewing.. Oohh a big no no apparently many red flags from Sharon (a right drama queen). Listening very little of my situation or ignoring me completely likely the latter I felt to get this property I now needed to drive almost 8 hour round trip with a toddler. I made them aware of this and arranged the nearest slot. It was then of no suprise 1 hour before property viewing and having completeled the journey another lady from browns called to cancel(not Sharon). This low level of service is not good enough. They've wasted a whole day of my time as a contactor, the cost of a days pay, and the cost of travel. Who's going to reimburse me? Since, I've spoken with other agents who have been more than assisting and helpful.. And stating you are able to take properties from remote locations providing there is a virtual tour which most now do.. Just not browns. Maybe it's old lady syndrome.. And someone parked in her spot at the office, but still there is no excuse giving customers the fun around.
4.8/5
View AgentsExcellent communication throughout
Claire and Julie were a joy to work with throughout, answered all queries and followed up with the other side promptyly. Thank you ever so much for getting this transaction over the line for me!
5/5
TrustpilotFantastic service from beginning to…
Fantastic service from beginning to end! Claire and Julie are amazing, their response to queries, advice and overall customer service is above and beyond.
5/5
GoogleVery helpful team. Has been a pleasure.
Thank you so much for this review! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of … More
1/5
GoogleFrom the point of view of a seller using Browns. Everything done by Browns was reactive, when challenged for updates the response was blatant lies or assumptions. The interests of the buyer outweighed that of the seller. Didnt meet any deadlines or follow up on any conditions of sale...my house sale happened 2 months AFTER the agreed date on the condition of sale. I would NEVER use Browns again or recommend them. The only time they do anything proactive is when they want paying!NegativeResponsiveness, Quality, Professionalism, Value
5/5
View AgentsHighly recommended
Fantastic, professional, friendly service. Both Claire and Julie went above and beyond. Very responsive to advice, guidance and overall customer service.
5/5
TrustpilotI have used Browns for letting a…
I have used Browns for letting a property for ten years. They made this process very easy and were always on hand to organise anything that was required of a landlord e.g. building repairs etc. I have recently sold the property and the service I received was excellent and would not hesitate to recommend them.
Thank you for your review, it's been a pleasure dealing with you
5/5
TrustpilotFantastic agents right from beginning…
Fantastic agents right from beginning to end they were with me every step of the way.i also got a better value for my property than another agent plus there charges are a great deal cheaper.i don’t intend to move but if i did I would not hesitate to use these lovely people again certainly recommend them,thank you so much.
5/5
GoogleFantastic service! Julie, Pauline and the rest of the team helped us so much with our rental property and tenant searches. We couldn't of asked for better advice & support throughout and for that we are very grateful. Highly recommended!
1/5
TrustpilotA waste of time
I don't recommend this estate agent at all. We wanted to rent a cottage in Yarm, but got nowhere with them. The ironic thing is that the cottage is still advertised to let? As a landlord myself, I would not use this company to advertise my property.Most inefficient-a total waste time!
Good Morning Anne. It is our understanding that your son applied to rent a property with us in Yarm and that you would be his guarantor. As he is not currently residing in the area and was travelling by train we accommodated a late afternoon viewing so that he could see the property. During the viewing process it was explained to your son what our referencing procedure was should he wish to apply for the property. He advised that he wanted to apply and both ourselves and the landlord accepted his application. We sent him the link to complete the required referencing details but unfortunately your son declined to provide us with the required information and withdrew his interest in the property via email received on 2nd November 2019. (I am writing to withdraw my interest in 6 HC., Thanks for your co-operation throughout. Regards, JRC.) As your son withdrew his application we continued to market the property and are now in the process of referencing a new applicant, the property will be removed from the market once we have completed the required checks. We would like to take this opportunity to thank you for your feedback and to kindly request that you please clarify the situation with your son and amend your review accordingly.
5/5
GoogleWe have recently had our mortgage renewed with Vickie and Debra, they have both been extremely helpful and have always been very quick in responding to queries of the process. We would highly recommend using the services they provide! Thank you very much for all your help!
5/5
TrustpilotExcellent service and couldn’t have…
Excellent service and couldn’t have been more helpful. Clare was brilliant in updating me and arranging viewings. So much patience in this current time. Thank you again so much. Sarah
5/5
GoogleIncredibly professional, efficient and experienced team. Prompt, positive communication from the very start, realistic valuation, a whole raft of offers within days of placing on the market. Help in choosing the best offer - which was not the highest but the one that was most likely to close the deal in shortest time - and well above the asking price too. Sold within a week. Great solid company. I'd never go anywhere else and a pleasure to deal with.
4/5
TrustpilotBrown's worked hard at selling my house…
Brown's worked hard at selling my house in difficult times. The sale fell through first-time but they persisted and sold it second time. Took 4 months to complete from when it was first marketed. Sometimes I felt they were working harder for the buyer than they were for me. Sometimes they didn't tell me about viewings as my house was empty which i did not appreciate. However, overall they were friendly and helpful. And they sold the house!
5/5
TrustpilotProperty Sale
Cannot praise highly enough the professional and friendly service my sister and I received from the staff at the Norton office. Every question or problem I encountered, and there were a few, were handled with utmost care and sympathy, we were selling our late Mums property and I was upset at times, but nothing was too much trouble. I would also like to take this opportunity say a big thank you to them. I would highly recommend anyone who is thinking of buying or selling a property to use Browns Estate Agents.
5/5
GoogleBeen working with Browns for some time now erecting their signs and found them to be a very competent firm to work with
Thanks very much Steve ,the feeling is mutual!
5/5
GoogleIncredibly professional, efficient and experienced team. Prompt, positive communication from the very start, realistic valuation, a whole raft of offers within days of placing on the market. Help in choosing the best offer - which was not the highest but the one that was most likely to close the deal in shortest time - and well above the asking price too. Sold within a week. Great solid company. I'd never go anywhere else and a pleasure to deal with.
5/5
FacebookHi I have used Brown's many times and always found the company and Julie Anderson to be very professional with great service . I would highly recommend them / Julie Anderson . Simon wynn
5/5
FacebookGreat review that a client, Ian Lenham, has asked us to post - Having to rent my parents house out to help pay for the Care Home fees I turned to Browns Estate Agents who have helped me enormously through this difficult time. We live 200 miles away and it is comforting to know that they are only an email of phone call away. They have found the kind of tenant we needed and have sourced appropriate craftsmen to ensure the house is upto standard. We are very pleased with the support from the team at the Stockton (Norton) office and cannot thank them enough for their professional advice and support. Ian Lenham
4.8/5
View AgentsGreat service
Brilliant service from start to finish for first time buyer. Andrea was amazing, very professional and helpful.
5/5
View AgentsSuperb agents
I have just agreed a sale today. Tony and Andrea have been first class in every way.
5/5
TrustpilotAbsolutely amazing service from start…
Absolutely amazing service from start to finish. Kept in contact, reliable, supportive and available. Thank you especially Tony Aspinall for being so helpful. Would recommend Browns to anyone
5/5
FacebookFantastic customer service by your Stockton branch today where the gentleman was very helpful and friendly, going the extra mile to help me find my dream house even if it wasn't one with Browns. Customer Service can count for so much more than simply getting a sale, and in this case while Browns didn't have a property that met my requirements, they displayed themselves such that I would have no hesitation in visiting again and recommending to others.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
7 reviews from sellers, rated 4.9 out of 5 on average. For example, Jason wrote: "Claire and Julie were fantastic. Really helpful and I was kept informed and in the loop at every stage. I would definitely recommend Browns and if I was selling ..."
19 reviews from buyers, rated 5.0 out of 5 on average. For example, Martin wrote: "Andrea and Tony at Brown's of Norton Estate Agents provided a great service from start to finish. We were looking at moving to the Norton area and they both ..."
3 reviews from tenants, rated 4.7 out of 5 on average. For example, Fahad wrote: "Claire and Julie were a joy to work with throughout, answered all queries and followed up with the other side promptyly. Thank you ever so much for getting this ..."
