Trusted Agent profile · Northumberland
★★★★★
672 reviews across 2 platforms
56 Queen Street, Amble, Morpeth, NE65 0BZ, Northumberland, NE65 0BZ
Rook Matthews Sayer's office in Northumberland, at 56 Queen Street, is rated 4.8 out of 5 across 672 reviews on two platforms, including 55 Google reviews rated 4.5.
Every review we hold for the Northumberland office, from every platform, shown as written. First names only.
5/5
TrustpilotRook Mathews Sayer Jesmond branch
Many thanks to Kevin, Kerry and all the staff at Rook Mathews Sayer Jesmond branch for looking after us so well with the sale of our property. A very professional quality service throughout.
Thank you very much Steve for leaving this great review for our team in Jesmond, we really appreciate you taking the time to do so and for choosing RMS to sell your property.
5/5
TrustpilotWe recently sold a property through RMS…
We recently sold a property through RMS in Blyth, sale went smoothly and quick. Dealt with Allison at the start who was great and then handed over to Kate once the sale had been agreed and she was fantastic - we always felt that she dealt with any questions we had and remained professional throughout our dealings. Can defiantly recommend Blyth branch especially Alison and Kate.
Dear Anna, we are so glad you were able to secure your home quickly and smoothly. We really appreciate the future recommendation and hope you're very happy! Thank you for the review
5/5
TrustpilotI've just purchased a property with…
I've just purchased a property with Rook Matthews Sayer, Bedlington branch. From the beginning I found the people who work there to be outstanding, so helpful and kind. They guided me through the process of my purchase, going out of their way to make sure I had the keys to access the property after a very long journey. I don't intend to sell, but if I did I wouldn't hesitate to go with them.
Wow, thank you so much Maria for leaving this amazing review for RMS Bedlington. We really appreciate your recommendation, it means the world to us.
5/5
GoogleFantastic service from start to finish, The girls in the office were quick to respond to any queries i had . A big thank you to Tracey for all of the professional but friendly communications which were exchanged . I would highly recommend
Dear Kieran, thank you for the five star recommendation of RMS Amble and for your kind words, we really appreciate it.
5/5
TrustpilotNatalie Best went above and beyond to…
Natalie Best went above and beyond to help me with my move , she was always helpful and friendly .
1/5
TrustpilotRidiculous
We are not local and looking to relocate to the area. Trying to view property advertised with Rook Matthew Sayers is impossible! Remote viewings are not an option for this agent and trying to get an appointment is impossible! Do those selling there homes know the lack of effort the make Rook Matthew Sayers make on their behalf?
Good afternoon Stephen, after discussing your review with both the teams at Gosforth and Hexham, it seems like there may be some confusion regarding your experience.I believe that as per your request my colleague at the Gosforth branch was able to organise and book an in person viewing for you at a property you were interested in, however, you cancelled the viewing the next day via email.Furthermore, regarding another property, a member of our Hexham team advised you that remote viewings were not available for that specific property as it already had received a lot of interest. Video tours are available at RMS should the vendor opt for one. However, this decision lies with the vendor and not RMS, we can confirm our Hexham branch do have properties with video tours and have done for a while.We invest in a number of marketing tools to promote our vendors properties, some of which are also not available with our competitors. We continuously review and invest in the latest technologies to promote our vendors properties to the best advantage. Furthermore, our Hexham team assured you that we would be more than happy to accommodate an in person viewing at a convenient time for yourself, which you declined. If you would like to arrange an in person viewing, again, we would be more than happy to accommodate this for you. We wish you the best of luck in your house hunt and are here to help should you like to view any other properties.
5/5
TrustpilotReliable and efficient service.
From start to finish the service was great.
Thank you so much Pauline for the kind words and recommendation, it truly means the world to us to know that the service our staff have provided has been supportive and appreciated.
5/5
TrustpilotI used RMS Commercial to let a shop
I used RMS Commercial to let a shop, I found them professional, prompt and efficient, really good service and would use them again without hesitation.
Thank you very much Brian for taking the time to leave this great review.
5/5
TrustpilotFriendly and professional.
Cannot recommend Kate and her team highly enough.What should have been a relatively quick and smooth process, was anything but!However Kate and her team were at all times, friendly and extremely professional.Cannot recommend them highly enough,A1+++++
Thank you so Bridget for taking the time to leave this lovely 5 star review for Kate and the rest of the team in RMS Bedlington, we really appreciate it!
5/5
TrustpilotGreat experience
Natalie Best and the team at RMS in Gosforth were excellent to work with - punctual, provided information that we needed, called back when they said they would, and helped us chase solicitors on both ends of the sale. Many thanks.
Dear Hilary, thank you so much for taking the time to leave RMS Gosforth a fantastic 5 star review, we really appreciate it!
5/5
TrustpilotAlistair was amazing
Alistair was amazing! He made finding the best mortgage easy and uncomplicated. He walked me through the entire process and was realistic with what I was able to attain. He was also there when I needed advice when things weren’t quite going to plan with the solicitors. Nothing was too much trouble and I would recommend him to everyone I know.
Dear Leanne, thank you for leaving Alistair 5 shiny stars and a lovely review. We're glad he was able to guide you through the process until completion. We appreciate the future recommendations. Thanks again!
5/5
TrustpilotRMS Alnwick - quite simply light years ahead of other estate agents in the area
RMS Alnwick are quite simply light years ahead of other estate agents in the area, in terms of effectiveness, professional working, excellent marketing of properties for sale and their fast-acting, super efficient staff who work as a cohesive team, and NOT in siloes. Having tried other 'similar estate agents' in the area, I can vouch that RMS Alnwick are head and shoulders above the rest. Many congratulations and well done to David and the RMS Alnwick team!
Wow! Reviews like this make everything worth it! We can't thank you enough for taking the time to leave such a glowing review for our team in RMS Alnwick, it is so wonderful to know that we have provided a service where you have felt fully supported throughout.
5/5
TrustpilotFantastic
Gordon and the team have been amazing every step of the way. They’ve always been available to answer any queries we have had and we were very impressed by their professionalism, local knowledge and the service they offer.
Dear Mrs Armer, thank you so much for taking the time to leave this wonderful review for our Commercial team, we really appreciate it!
5/5
TrustpilotVery professional service
RMS helped me to sell my GP surgery. They were prompt, professional and kept me informed at all times. There were some tricky moments during the sale but they handled these very professionally, and I was grateful for their expertise.Special thanks to Michael for his patience early on and then Gordon for his tact and diplomacy in concluding the deal.
Dear Stephen, thank you for instructing our commercial team to sell your property, as well as leaving the branch a lovely review. We're so glad they were able to provide you with 5* professional and prompt service. Thanks again
5/5
TrustpilotUnbelievable service
I was selling my mothers home which was an emotional experience but thanks to the staff in the Fenham branch it was completed quickly and professionally. From the very first contact the staff kept me up to date in the process. Her home went on the market on the Friday and an offer accepted on the Monday. The sale was completed within 6 weeks. I could not fault the service or the cost. Would thoroughly recommend iris definitely a 5 star from me.
We really appreciate you taking the time to leave this lovely 5 star review for our team in RMS Fenham. Thank you for trusting us to be the acting agent in selling your Mother's property and for recommending our service. Best wishes.
5/5
TrustpilotBrilliant service from Alistair and the team at RMS
Brilliant service from RMS, especially Alistair who set up our mortgage and financial products, no pressure and fully explained at every stage. Alistair has been excellent, really friendly, always rings when he says he will and answers any questions and advises as best he can. Would definitely recommend. Thank you for getting us into our new home so quickly :)
Dear Lucy, thank you very much for leaving a lovely review for Alistair. We're so glad he was able to help secure you a mortgage and other financial products at rates you were happy with. We appreciate the future recommendation. Many thanks!
1/5
TrustpilotDiabolical experience!
Diabolical. How do landlords get their properties rented out with this company?! I enquired on a commercial property and the agent was only interested in me agreeing to a viewing! I told him that I didn’t want to waste my time or his and needed some questions answered first. He took my details and said he would call me back… 3 days later, nothing! I even emailed in for some details and guess what… nothing again. I was very interested in taking over the premises but due to this diabolical lack of contact I will continue my search!
Thank you for taking the time to leave this review. We're really disappointed to see this as you can see from our 4.8 star rating we pride ourselves in our customer service regardless of whether that be towards a Landlord or prospective Tenant. Without a property address we’re unable to look into this for you, however usually when our agent request that you view it is because this is what our client has asked for and we must respect those conditions. We’re happy to look into this further for you if you can drop an email with the property address and who you spoke to marketing@rmsestateagents.co.uk
5/5
TrustpilotBrilliant service from the team at RMS Commercial
Brilliant service from the team at RMS Commercial. Both Chris and Gordon are great at what they do, providing regular updates, feedback and advice. We received multiple offers in a short period of time and exceeded the asking price. Having worked with RMS commercial as a buyer and landlord I would have no hesitation in using them again and highly recommend their services.
We really appreciate your recommendation for our Commercial team Baljit. Thank you so much for leaving such a great review. Best wishes, RMS.
5/5
TrustpilotVery happy with a swift and…
Very happy with a swift and professional job from Chris and the team, recommended!
Thank you very much Chris for taking the time to leave a great 5 star review for RMS Commercial, we really appreciate your recommendation.
5/5
TrustpilotRook Matthews Sayer Whitley Bay 5*
Excellent experience buying through RMS Whitley Bay. They kept us informed at all stages of the buying process and went above and beyond to sort out any issues. Alison, Jan and the team were a pleasure to deal with and we were very grateful for their help throughout the purchase of our new home.
Dear Steven, thank you so much for this amazing 5* review for RMS Whitley Bay. The team are very passionate in what they do and receiving comments like this makes it all worth while.
5/5
TrustpilotQuick and friendly
Dealt with Michael Storey at the fenham branch really friendly and always willing to help resolve any issues making the whole process as quick as possible.
Thank you so much Sabbah for a great 5 star review for Michael, our Mortgage Advisor in the Fenham branch.
5/5
TrustpilotThe staff are excellent special thank you
The staff are excellent special thank you to Wendy, as we are now in our new forever home.Thank you so much
Thank you so much for leaving RMS Bedlington a 5 star review and congratulations on your new home.
5/5
TrustpilotGreat Customer Service
Great customer service Friendly Highly recommended Would definitely use again 10/10 Special mention to Angela French Professional at all times
Thank you so much Kevin for leaving RMS Ashington as 5 star review, specifically Angela. We really appreciate it!
5/5
TrustpilotGreat advice and service throughout the…
Great advice and service throughout the sale process from the team at the West Denton Branch. We were kept fully informed as to what was going on. Thank you for making everything go so smoothly.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Rook Matthews Sayer's Northumberland office has 672 reviews across two platforms: 55 on Google, 617 on Trustpilot (across the whole business).
Rook Matthews Sayer Amble is rated 4.8 out of 5 across all 672 reviews, and 4.5 out of 5 on Google from 55 reviews.
Rook Matthews Sayer Amble, 56 Queen Street, Amble, Morpeth, NE65 0BZ, Northumberland, NE65 0BZ.
