Every review we hold for the Northumberland office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotAlistair is the man for mortgages
Alistair Bowman as always did an amazing job with our mortgage renewal, we stupidly left it to the last minute and he went above and beyond to get it submitted in time so we didn't end up on a variable rate! He's a great guy who clearly takes great pride in his job and it always feels like he personally cares about his clients, he remembers things from 2 years ago In our last appointment that I barely remember myself! Super service, very professional and would whole heartedly recommend him to anyone looking for a reliable mortgage manager
Liam · 3 January 2025
Agent replied · 22 February 2025
Thank you so much Liam for taking the time to leave this fantastic review for our Mortgage Advisor, Alistair. We are so pleased you felt supported throughout your remortgage. Best wishes, RMS.
★★★★★ 5/5
GoogleGreat service. Really friendly staff and very professional. House was put on the market and within 24 hours we had viewings booked throughout the week. It sold within 9 days. Even through we were right in the middle of selling and buying when lock down happen and also having a buyer who lived aboard the Amble team went above and beyond to get us moved as soon as possible. They chased up solicitors to help move things on more quickly. Hannah and Hayley were great , no task was too big and they always kept us well informed. They are a credit to the company. Thanks for all your help. Claire & Tony
Tony · 10 November 2020
Agent replied · 9 November 2024
Hello Tony & Clare, firstly thank you for taking the time to write such a brilliant review! It was a pleasure to read and I'm sure our Amble team feel the same. It's fantastic to that your experience was quick and faultless. We hope that you're very happy in your new home. Thank you again!
★★★★★ 5/5
TrustpilotFantastic mortgage advisor
Would highly recommend Alistair, the mortgage advisor at the ashington branch. He kept us updated throughout the whole process, was always available to us and explained everything clearly. Alistair made the process of remortgaging as stress free as possible given everything going on in the housing market at the moment will definitely be using him again!
Lauren · 13 October 2023
Agent replied · 24 October 2024
Thank you Lauren for giving our Ashington Mortgage Advisor Alistair a 5 star rating. We really appreciate you taking the time to leave this review.
★★★★★ 5/5
TrustpilotAlistair made sorting my morgage out…
Alistair made sorting my morgage out very smooth. He is very helpful and knowledgeable, making it an easy transition, would highly recommend and won’t be using anyone other than Alistair
James · 23 January 2025
Agent replied · 22 February 2025
Thank you for your great review James! We're happy that you felt supported by Alistair, our Mortgage advisor throughout your purchase. We're sure he will be as thrilled with your feedback as we are. Best wishes, RMS.
★★★★★ 5/5
TrustpilotGreat communication while purchasing
Great communication while purchasing my property from the Gosforth office. Couldn’t thank them enough always keeping me updated in particular Ellie, Natalie, eve and Neil as well who helped me with my mortgage.Highly recommend if looking for mortgage advice or purchasing a property
Carl · 2 July 2024
Agent replied · 24 October 2024
Thank you so much Carl for taking the time to leave this lovely review for our team in RMS Gosforth and Neil our Mortgage Advisor. We really appreciate your recommendation.
★★★★★ 5/5
TrustpilotI would highly recommend Alistair for…
I would highly recommend Alistair for mortgage advice. He really helps explain everything and I always feel he goes above and beyond to help and get me the best mortgage rate.
Sara · 3 January 2025
Agent replied · 22 February 2025
We really appreciate you leaving a great review for our Mortgage Advisor Alistair. Thank you so much Sara. Best wishes, RMS.
★★★★★ 4/5
TrustpilotRook Matthews Sayer. West Denton
Rook Matthews Sayer, West Denton Branch were very helpful and sold my property quickly. Claire and other staff were on hand whenever I needed them, were courteous, efficient and a pleasure to deal with.
Susan · 30 October 2024
Agent replied · 23 November 2024
Thank you Susan for taking the time to leave this fantastic feedback for our team in RMS West Denton. We hope if you ever sell again and choose RMS we can turn this into a 5 star!
★★★★★ 5/5
TrustpilotWe have just sold our property through Rook Matthews Sayer, West Denton Branch
We have just sold our property through Rook Matthews Sayer, West Denton Branch. I would like to say a big thank you to Bruce, Ellie and Claire for their professional service. They communicated and guided us through the process at every stage. Sale completed at a very reasonable price too. Anyone looking to sell a property I would highly recommend these guys.
Carole · 26 February 2023
Agent replied · 24 October 2024
Dear Carole, thank you so much for leaving this five star review for RMS West Denton. We really appreciate your recommendation.
★★★★★ 5/5
TrustpilotMichael is a star!
Michael and Gordon were fantastic throughout the sale of my commercial property. Both were very knowledgeable and always available to contact for any questions, no matter how small. Michael Fox found me a buyer within 3 hours of going on the market... an ongoing contact of his. I would not hesitate to use RMS commercial services in the future! Thanks!
Kate · 29 April 2023
Agent replied · 24 October 2024
Dear Kate, thank you for the kind words for our team in commercial, we really appreciate it.
★★★★★ 5/5
TrustpilotLifetime Mortgage Service
Neil is always very easy to deal with when reviewing new mortgage options. Thorough understanding of our circumstances together with explanations on available options and always very responsive to requests.
Gavin · 24 December 2024
Agent replied · 22 February 2025
We really appreciate your great feedback Gavin. We're delighted our Mortgage Advisor Neil was able to support you throughout your remortgage. Best wishes, RMS.
★★★★★ 5/5
TrustpilotRMS Bedlington
RMS Bedlington were professional, courteous and supportive throughout the process of selling our property.We asked three agents to view and recommend. RMS suggested the highest market value and achieved the asking price for us.
Bill · 12 October 2024
Agent replied · 24 October 2024
We're so pleased to receive this review Bill and so glad to know you felt supported throughout the sale of your property! Thank you for choosing RMS Bedlington as your selling agent.
★★★★★ 5/5
TrustpilotA superb experience all round.
I cannot speak highly enough about the service we got from Rook Matthews Sayer in Whitley Bay. From the outset, they won the battle to sell our property with their professional approach, handles the marketing and viewings with great understanding of what we, as sellers and the buyers needed to know. Needless to say, not only did we sell quickly, but above the listed price. A superb experience all round. They could not have been more helpful.
Phil · 15 December 2025
★★★★★ 5/5
TrustpilotGreat friendly service
Great friendly service, Dylan kept me informed at every point and I appreciated the phone call updates at the early stages of the process. Well done the Fenham branch.
Paul · 20 December 2024
Agent replied · 22 February 2025
Thank you so much Paul, we really appreciate you taking the time to leave such lovely feedback for our Fenham team.
★★★★★ 5/5
TrustpilotFirst class
I would not hesitate to use the services of Alastair , the financial advisor, should I need them. He is excellent. Everything is explained ( including the charges) and if it not for his sound advice we would have withdrawn from and very lengthy and unnecessarily complicated purchase . It’s rare to find such a transparent service in this field and we thank him for his expertise and support
Sally · 25 January 2022
Agent replied · 24 October 2024
Good afternoon Sally, thank you for taking the time to write a lovely and detailed 5* review for our FS advisor Alistair. It was a pleasure to read and I'm sure Alistair felt the same. We are so happy that he was able to support you in order to get the property purchase over the line. Many thanks for your custom!
★★★★★ 5/5
TrustpilotGreat local estate agent
I used RMS Jesmond to find a tenant for our flat in Newcastle. From on the onset Cristy and team have been clear, helpful and proactive. The entire sign up, marketing, tenant finding and tenant processing (referencing and contracting) has been smooth and seamless. I was able to get a good tenant with an uplift on our rental income within 2 weeks of the property being emptied.
Mohammad · 6 May 2022
Agent replied · 24 October 2024
Hi Mohammad, thank you for leaving Cristy and her team 5 stars and an excellent review. We really appreciate your kind words and it's great to read how on point the hole branch was. We hope to work for you again in the future!
★★★★★ 5/5
TrustpilotRMS COMMERCIAL - LETTING and SALES
I can highly recommend the commercial team at RMS. They not only managed to quickly find a reliable tenant for me 2yrs ago, they also helped sell the property for me during the pandemic. The whole team led by Michael have always been so helpful and professional. A special thanks to Chris and Gordon who updated me all the time. Their determination to achieve a positive outcome never failed. An excellent and reliable service.
Jane · 26 February 2021
Agent replied · 24 October 2024
Dear Jane, thank you for taking the time to leave our commercial team, Michael, Gordon & Chris five stars and a lovely review. We're very happy to know you received professional and helpful service throughout both instructions. We hope to be able to provide this for you again in future!
★★★★★ 5/5
TrustpilotMortgage advisor service is absolutely…
Mortgage advisor service is absolutely fantastic, Alistair is an expert with a wealth of expertise, and for the last 7 years has been able to set us up with three exclusive mortgage deals for his customers. All of which have been more competitive rates than I could find independently. Would highly recommend to anyone.
Shaun · 2 August 2023
Agent replied · 24 October 2024
Dear Shaun, thanks for the great review for our Mortgage Advisor Alistair!
★★★★★ 5/5
TrustpilotFantastic service from all at RMS…
Fantastic service from all at RMS commercial. In particular, a huge thank you to Gordon for being constantly driven, friendly, professional and reassuring!
Karen · 17 February 2025
Agent replied · 22 February 2025
Thank you so much Karen for taking the time to highlight our Commercial team, specifically Gordon, we really appreciate it!
★★★★★ 5/5
TrustpilotRMS Gosforth
RMS Gosforth were fantastic during our house purchase that completed in September. Our purchase took a while to go through (Due to other issues that arose out of control) but Rook Matthew Sayer were brilliant in keeping us updated with the vendor. Special thanks to Eve & Natalie who helped us throughout the purchase and are a real asset to RMS.
Chris · 6 December 2022
Agent replied · 24 October 2024
Dear Chris, thank you so much for taking the time to leave this wonderful review for RMS Gosforth, especially for Eve & Natalie. We hope you're very happy in your new home.
★★★★★ 5/5
TrustpilotWe would like to give a big thank you…
We would like to give a big thank you to RMS in Blyth. They took us on to purchase a lovely property in Blyth, which we were unable to visit due to Covid. Videos made to imitate a visit with our particular requests. From start to finish good communication from Katie, Michelle, Alison and Dawn, despite the difficulties being faced by everyone dealing with Covid. Thanks to the team.Best wishes
Jacqueline · 16 September 2021
Agent replied · 24 October 2024
Dear Jacqueline, we're so glad that our Blyth team were able to provide you with enough details, photos and videos of your new home enabling you to purchase it comfortably and securely during such unprecedented times. We really hope you're happy in your home, thank you very much for taking the time to leave such a kind review.
★★★★★ 5/5
TrustpilotAlistair the great Bowman
We highly recommend Alistair! He has been fantastic in assisting us with our mortgage, then the remortgage! Communication is always outstanding, he is very professional and is always on the end of the phone if we had any questions!
Claire · 3 June 2024
Agent replied · 24 October 2024
Thank you so much Claire for leaving such a lovely review for our Mortgage Advisor Alistair. He is an asset to our team and we're so pleased he has been highlighted to us once again!
★★★★★ 5/5
TrustpilotSupportive and helpful
Sold my house through Rook Matthews Sayer. Complications further down the chain lead to stressful delays in the process. RMS, and in particular Natalie, looked after me, kept me updated and advocated for me throughout. I can’t thank them enough and would recommend their services.
Claire · 28 January 2024
Agent replied · 24 October 2024
Dear Claire, thank you so much for leaving this 5 star review for RMS Gosforth, specifically Natalie. We really appreciate your recommendation.
★★★★★ 5/5
TrustpilotA great team. Super helpful.
The staff in the local Amble office were excellent in helping us find our home. They had great local knowledge and were realistic in their assessments and conversations. I felt they understood our needs and tried their very best to help us. They were very considerate and never pushy. A great team of people with who were consistent in their helpfulness and approach. At a macro level for house buying (so outside the control of RMS Amble), in England, the system is flawed. It requires new legislation. It can take months to complete for no valid reason - full surveys could be done by the seller in advance and be available on-line at the time of viewing so buyers can make better informed decisions for their budget. Searches could be available on-line for solicitors to download without delay. Solicitors could be penalised within their code of conduct for delaying matters unnecessarily and be given clear deadlines to work to.
Julia · 20 September 2024
Agent replied · 24 October 2024
Wow thank you so much Julia for leaving such a lovely review for our team in RMS Amble. We wish we could have more sway over the conveyancing process but we do try our best to push where we can and provide support to both seller and buyer throughout with updates.
★★★★★ 5/5
TrustpilotOutstanding customer service
RMS Bedlington were outstanding from start to finish. From the day they valued my house right through to completion they were always on hand to assist with any queries, no matter how small. Couldn’t fault them at all.
Kellie · 6 June 2024
Agent replied · 24 October 2024
Thank you so much Kellie for taking the time to leave a great review for our team in RMS Bedlington. We love seeing our team recognised for their service throughout our customers journeys.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
