Trusted Agent profile
★★★★★
672 reviews across 2 platforms
56 Queen Street, Amble, Morpeth, NE65 0BZ, Northumberland NE65 0BZ
Rook Matthews Sayer's Northumberland office at 56 Queen Street is rated 4.8 out of 5 across 672 reviews on two platforms, including 55 Google reviews rated 4.5. The 617 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Northumberland office, from every platform, shown as written. First names only.
5/5
GoogleBought and sold two houses through them, they're a small team who know absolutely everything about Amble and the area.
Thank you Cas for taking the time to leave such a kind review. I hope we are able to assist you again in the future.
5/5
TrustpilotExcellent service throughout
Excellent service throughout. All questions answered with poise, perseverance and proper communications.
Dear Amrik, We're very pleased that you were happy with our service. We hope to be of assistance to you again in the future! Thank you, again.
5/5
TrustpilotHIGHLY RECOMMEND!
Very efficient and helpful staff. Always a smooth process. Would highly recommend!
Dear Eli, thank you for taking the time to leave us a review. We're glad we are able to be of service to you and we hope to continue to be in future.
3/5
GoogleThey were OK. Not brilliant but not bad
Hi Alison, thank you for taking the time to leave our Amble branch a review. We are sorry if you have been left dissatisfied with the service received at any point. If you'd like to discuss the matter further please feel free to email us at marketing@rmsestateagents.co.uk and we will investigate the matter further. Thank you again.
5/5
TrustpilotExcellent service
Excellent service. Would highly recommend.
Hi Tim, thank you for the review and 5 stars!
4/5
TrustpilotGood Service
A good service always keep you informed
Thank you Ollie for your great review. We are delighted to hear you’re happy and wish you all the best.
1/5
TrustpilotThis firm were the letting agents for…
This firm were the letting agents for the house next door to me. Total nightmare. I have been forced to move out due to the horrendous tenants since 2017.
5/5
GoogleExcellent support throughout
5/5
TrustpilotExcellent personal service
Rating only, no written review.
Thank you very much Barry, your rating really helps us out!
1/5
Google4 times no reply for viewing 4 houses. Don't know how their still in business. Wont be wasting any more time with this lot.
1/5
TrustpilotGosforth office sales
Gosforth sales team kept changing appointment days and time, eventually agency's rep failed to attend viewing.
5/5
TrustpilotLadies happy and helpful at Blyth branch
Rating only, no written review.
4/5
TrustpilotWould use again
Rating only, no written review.
Thanks for leaving us a great review! We hope we can make it into a 5 star should you use our service again!
5/5
TrustpilotEmma was lovely
Thanks for the 5 stars for Emma in our Ryton branch Fiona.
5/5
TrustpilotExcellent support from the Fenham branch
Rating only, no written review.
Thank you so much Tim, for giving RMS Fenham a 5 star rating.
5/5
TrustpilotGreat service from all at Rook Matthews Sayer. Lots of help from Natalie Best
Great service
Thank you Shirl for the kind words for our team in RMS Gosforth, especially Natalie and for leaving us a 5 star rating, we really appreciate it!
1/5
GoogleRating only, no written review.
Dear Andrew, we would appreciate it if you could let us know of your experience with our branch and what has caused such a low rating. This is very unusual for our Amble branch as they often receive such high praise from their customers. We can't find you on our system to get in touch with you, so if you do have time, please email us on info@rmsestateagents.co.uk we always strive to provide 5 star service and can only do that by taking on board all feedback.
5/5
GoogleRating only, no written review.
Hi Iain, thank you very much for the 5 shiny stars!
1/5
GoogleVery unhelpful
Dear Mick, We are disappointed to receive your review and obviously wanted to look into this immediately to see what may have happened. We have checked with our Amble Branch and we are unable to find a Mick Wood on our system, could you possibly confirm the name you would have registered under? Could you also let us know further details surrounding the review by emailing marketing@rmsestateagents.co.uk? We take our customer service very seriously and investigate every low score as it is rare for Rook Matthews Sayer to receive a low review. If you would like to discuss the matter further please feel free to email marketing@rmsestateagents.co.uk and our marketing team will be able to assist you.
5/5
TrustpilotVery efficient service
Rating only, no written review.
Dear Martin, thank you for taking the time to leave our team 5 stars and a lovely review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Rook Matthews Sayer's Northumberland office has 672 reviews across two platforms: 55 on Google, 617 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Rook Matthews Sayer Amble is rated 4.8 out of 5 across all 672 reviews, and 4.5 out of 5 on Google from 55 reviews, checked 9 October 2026.
Rook Matthews Sayer Amble, 56 Queen Street, Amble, Morpeth, NE65 0BZ, Northumberland NE65 0BZ.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.