Trusted Agent profile · Northumberland
★★★★★
679 reviews across 2 platforms
56 Queen Street, Amble, Morpeth, NE65 0BZ, Northumberland, NE65 0BZ
Rook Matthews Sayer's office in Northumberland, at 56 Queen Street, is rated 4.8 out of 5 across 679 reviews on two platforms, including 55 Google reviews rated 4.5.
Every review we hold for the Northumberland office, from every platform, shown as written. First names only.
5/5
TrustpilotOutstanding Gosforth branch
Excellent service from all staff at the Gosforth branch. Also a special mention to Neil Walton at the Gosforth branch who has been extremely helpful, responsive and informative. Grateful for his guidance and support.
Dear Murtada, we really appreciate you taking the time to leave this 5 star review for RMS Gosforth and Neil, our in house Mortgage Advisor. Thank you so much.
5/5
TrustpilotVery professional company
We viewed a house that rook matthews of westdenton had advertised they were very professional they always were very helpful we vied the property a few times without any issues we went ahead and purchased the house and Clare from the westdenton branch was amazing all the way through very well done to her would definitely recommend using this company ⭐️⭐️⭐️⭐️⭐️
5/5
TrustpilotFANTASTIC
From the initial telephone call to arranging the viewing it has been a smooth and easy process.
We really appreciate you taking the time to recommend us Sheila. Thank you for leaving us a lovely review.
5/5
TrustpilotAmazing team
Amazing team, someone would always be there to help! Dylan and Abbie were wonderful and answered all my questions! Well done Rook Matthews Sayer team!!!!
Thank you so much Roaxne for taking the time to leave this fantastic 5 star review for Dylan in RMS Fenham and Abbie in our Lettings team, we really appreciate it!
5/5
TrustpilotA brilliant team at the Whitley Bay office
Suzanne and the team really made and incredibly stressful situation so much better. Suzanne was in constant communication with me throughout and guided me through the process brilliantly. She is an asset to RMS and I cannot thank her enough
Dear Joe,Thank you for such a heart warming review of RMS Whitley Bay, specifically Suzanne our Sales Progressor. We really appreciate you taking the time to leave this review and we shall pass your kind words onto Suzanne.
5/5
TrustpilotVery supportive team
RMS made the experience of selling my home simple and straightforward, they were always very accommodating and supportive throughout the whole process.
5/5
TrustpilotThe professional and so friendly RMS office in Amble
What should have been a simple and speedy house purchase of a property in Amble, became a proctracted and longer than expected experience, through no fault of the excellent staff at RMS in Amble. All the ladies in the Amble office, and Brian, were so helpful, professional and friendly, making the experience much easier and manageable. One thing which really stood out to us was, if any one of them told us they would call us back later that day with an update, we were confident that this would happen, often times that call came long after normal business closing hours, which we truly appreciated. Even at the very last minute there were unforseen issues, but we felt supported and listened to every step of the way by these lovely ladies, thank you so much, Carole and Rog xx
Dear Carole, thank you so much for taking the time to leave this sterling review 5 star for our team of estate agents in Amble. We really appreciate it!
5/5
TrustpilotFantastic guidance and support…
Fantastic guidance and support throughout. Alistair is patient and thorough. Couldn't fault the service, an extremely positive experience. I will continue to use the company for mortgage advising and other related needs.
Thank you so much for taking the time to leave this review for our Mortgage Advisor, Alistair. We really appreciate it!
5/5
TrustpilotThe Staff
The Staff, particularly Natalie was very helpful during the whole process. She was alway available and prompt in her replies. A real asset to RMS.
Dear Adrian, thank you so much for leaving RMS Gosforth a 5 star rating, specifically Natalie. She is indeed an asset to our team and we're very happy that you have given her the praise she deserves.
5/5
GoogleRook Matthews Sayer Amble are a fantastic estate agent. Unfortunately due to ill health my parents had to sell their Cottage in Druridge Bay Northumberland. Rook Matthews Sayer Amble sold my parents property within days of putting it on the market at full asking price. All the staff at Rook Matthews Sayer Amble are very friendly and helpful people. Lorraine took some fantastic photographs of my parents Cottage. I would highly recommend Rook Matthews Sayer Amble if you are considering selling your property.
Dear Ian, thank you for this lovely review for RMS Amble, we really appreciate your kind words and recommendation.
5/5
TrustpilotNicola was extremely helpful
Nicola was extremely helpful, professional and friendly
Thank you so much Marion for highlighting Nicola to us, we really appreciate it! Best wishes, RMS.
5/5
TrustpilotExcellent mortgage advisor
After being referred to a mortgage advisor by RMS I was placed into the care of Alistair Bowman and can say it was the most effective decision I made; his service has been only pure quality and would highly recommend to anyone who wants a professional to consult with and produce the best results when securing a mortgage and working through financial matters, excellent service
We're so happy to read of your experience with our Mortgage Advisor Alistair. Thank you so much for highlighting him to us.
5/5
TrustpilotI loved using RMS they made the process…
I loved using RMS they made the process so simple and had verified buyers lined up. Would not hesitate to use again.
5/5
TrustpilotOlder folk go house shopping.
From start to finish nothing was a problem. Despite having one house surveyed and deciding not to purchase it, to finding a second house and completing, it was help all the way.
We really appreciate you taking the time to leave us a great review Mr Sheridan. We're so pleased you felt supported by the team throughout the process of searching for your new home.
5/5
TrustpilotAlistair Bowman
Alistair Bowman - Mortgage Manager He has been a massive help to us. We couldn’t do anything without Mr Bowman, we went through many struggles with our mortgage and Mr Bowman tried to help in any way possible, always reassuring us and trying his best to overcome the problems we faced. He’s friendly and very understanding to any situation. If you are looking for a mortgage manager we couldn’t recommend Mr Bowman enough. Thank you for all your help.
Thank you so much for taking the time to leave this 5 star review for our Mortgage Advisor Alistair, we really appreciate it!
5/5
Trustpilot100% recommend
RMS Blyth were the agents acting on the house I’ve just purchased. Dawn was so professional, informative and understanding. Nothing was too much trouble and she was very friendly and supportive throughout the whole process. Wish i’d used them for my sale! Would 100% recommend.
Dear Angela, we're sure Dawn will be thrilled to read this review as she puts a lot of time and effort into her role as sales progressor. It is a job filled with highs and lows and she thoroughly takes it all in her stride with her calm and friendly manner. Thank you for taking the time to leave this lovely review for RMS Blyth and we hope you settle into your new home quickly.
5/5
TrustpilotChoose The Very Best ... RMS Whitley Bay
What a wonderful, helpful and knowledgeable team RMS at Whitley Bay. It was a First Class experience from start to finish. Even when problems arose they were there to solve them in an efficient and calm manner. I would rate the experience as outstanding 10/10. What an Outstanding Team to guide you through selling or buying a property. Look nowhere else! I am SO glad I chose them.
Wow! This review has blown us away this morning. Thank you so much Fiona for taking the time to write such kind words about our staff in the Whitley Bay branch, they truly are a credit to us and we beam with pride every time they receive a review like this. We'd like to thank you for entrusting us with the sale of your property and wish you well. RMS
5/5
TrustpilotWhitley Bay Store
Whitley Bay Store - Jan was Amazing, really helped us in every way possible! As a first time buyer you can feel stressed and not know what you’re getting into but Jan kept us in the loop and supported us the full way through, amazing customer service!
Dear Beth, thank you for leaving a lovely review for our wonderful Jan. We're glad she was able to guide you with her experience and support too. We hope you're very happy in your new home!
5/5
TrustpilotReally good communication
The team at RMS communicated really well with both myself (seller) and with the buyer's team. Very responsive when things seemed slow and helped to move the whole process on. Thank you
Thank you Gail for taking the time to leave this lovely review for our team. We're so pleased you felt supported throughout your sale.
5/5
TrustpilotAlistair is an asset to the business
Alistair is an asset to the business. His approach has always been nothing is too much. He really does go the extra mile and explains everything clearly Thank you so far and appreciate all of your support.
Thank you Louise for such a lovely review for Alistair our mortgage advisor.
5/5
TrustpilotReally great service
Really great service, professional and friendly throughout the purchase. It's a stressful time moving but RMS were patient and answered all my queries quickly.
5/5
TrustpilotMassive thank you
Alistair went above and beyond with helping us purchase our new house and getting our mortgage both times specially with everything that happened with it, we couldn’t thank him enough.
Thank you for taking the time to leave this 5 star review for our Mortgage Advisor Alistair, we really appreciate it!
5/5
TrustpilotRook Matthews Sayer Gosforth
Rook Matthews Sayer Gosforth, Neil and his team were absolutely brilliant. Felt really supported throughout the whole process. Highly recommend.
Thank you so much Hannah for giving Neil, our Mortgage Advisor and the rest of our team in Gosforth a 5 star rating. We're so delighted to know you felt supported during your journey and we really appreciate your recommendation.
5/5
TrustpilotVery professional experience
Very professional experience. Natalie was extremely helpful and a good communicator. I would recommend Rook Matthews Sayer and Natalie in particular.
Thank you so much Leo for taking the time to leave this great 5 star review. We really appreciate your recommendation and for highlighting Natalie to us.
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