Every review we hold for the Northumberland office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotDiabolical experience!
Diabolical. How do landlords get their properties rented out with this company?! I enquired on a commercial property and the agent was only interested in me agreeing to a viewing! I told him that I didn’t want to waste my time or his and needed some questions answered first. He took my details and said he would call me back… 3 days later, nothing! I even emailed in for some details and guess what… nothing again. I was very interested in taking over the premises but due to this diabolical lack of contact I will continue my search!
Friend · 2 May 2024
Agent replied · 24 October 2024
Thank you for taking the time to leave this review. We're really disappointed to see this as you can see from our 4.8 star rating we pride ourselves in our customer service regardless of whether that be towards a Landlord or prospective Tenant. Without a property address we’re unable to look into this for you, however usually when our agent request that you view it is because this is what our client has asked for and we must respect those conditions. We’re happy to look into this further for you if you can drop an email with the property address and who you spoke to marketing@rmsestateagents.co.uk
★★★★★ 5/5
TrustpilotBrilliant service from the team at RMS Commercial
Brilliant service from the team at RMS Commercial. Both Chris and Gordon are great at what they do, providing regular updates, feedback and advice. We received multiple offers in a short period of time and exceeded the asking price. Having worked with RMS commercial as a buyer and landlord I would have no hesitation in using them again and highly recommend their services.
Baljit · 24 January 2025
Agent replied · 22 February 2025
We really appreciate your recommendation for our Commercial team Baljit. Thank you so much for leaving such a great review. Best wishes, RMS.
★★★★★ 5/5
TrustpilotVery happy with a swift and…
Very happy with a swift and professional job from Chris and the team, recommended!
Chris · 6 February 2025
Agent replied · 24 October 2024
Thank you very much Chris for taking the time to leave a great 5 star review for RMS Commercial, we really appreciate your recommendation.
★★★★★ 5/5
TrustpilotRook Matthews Sayer Whitley Bay 5*
Excellent experience buying through RMS Whitley Bay. They kept us informed at all stages of the buying process and went above and beyond to sort out any issues. Alison, Jan and the team were a pleasure to deal with and we were very grateful for their help throughout the purchase of our new home.
STEVEN · 23 August 2022
Agent replied · 24 October 2024
Dear Steven, thank you so much for this amazing 5* review for RMS Whitley Bay. The team are very passionate in what they do and receiving comments like this makes it all worth while.
★★★★★ 5/5
TrustpilotQuick and friendly
Dealt with Michael Storey at the fenham branch really friendly and always willing to help resolve any issues making the whole process as quick as possible.
Sabbah · 7 August 2024
Agent replied · 24 October 2024
Thank you so much Sabbah for a great 5 star review for Michael, our Mortgage Advisor in the Fenham branch.
★★★★★ 5/5
TrustpilotThe staff are excellent special thank you
The staff are excellent special thank you to Wendy, as we are now in our new forever home.Thank you so much
N · 18 October 2024
Agent replied · 24 October 2024
Thank you so much for leaving RMS Bedlington a 5 star review and congratulations on your new home.
★★★★★ 5/5
TrustpilotGreat Customer Service
Great customer service Friendly Highly recommended Would definitely use again 10/10 Special mention to Angela French Professional at all times
Kevin · 1 November 2024
Agent replied · 23 November 2024
Thank you so much Kevin for leaving RMS Ashington as 5 star review, specifically Angela. We really appreciate it!
★★★★★ 5/5
TrustpilotGreat advice and service throughout the…
Great advice and service throughout the sale process from the team at the West Denton Branch. We were kept fully informed as to what was going on. Thank you for making everything go so smoothly.
Janice · 29 July 2026
★★★★★ 5/5
TrustpilotSales review
I found the staff in the Ponteland Brach of Rook Matthews extremely friendly a professional. They showed great expertise throughout the sales process.
Steve · 2 March 2026
Agent replied · 19 March 2026
Thank you so much Steve for your review and for recommending our team in RMS Ponteland.
★★★★★ 5/5
TrustpilotFantastic communication and service!
We recently sold our house through the Whitley Bay branch and experienced fantastic service! We knew from valuation (compared to the service we received from other estate agents) that RMS were the right choice! Fantastic communication throughout the whole process and will always recommend them! Thank you Jan!!!
Victoria · 13 February 2023
Agent replied · 24 October 2024
Dear Victoria, we are so glad we were able to provide you with the help you needed. Thank you so much for taking the time to give our Whitley Bay branch five stars and your recommendation, it really means the world to know you're happy with our service.
★★★★★ 5/5
TrustpilotFirst Time Buyer, First Time Reviewer
I went with Rook Matthews Sayer to purchase my first home. The staff were absolutely incredible and friendly. They always were on hand to help with anything I needed and reassured me when I had questions or started stressing, as most people do with first buys. I always felt like all the staff knew my situation and I could speak to anyone for help. I didn't have to just wait for 1 individual to get back to me. They are a team and they work great together. I used them as a Mortgage Broker as well and they were great. A huge thank you to the entire team in the Fenham Branch, you were all fantastic.
Abdul · 26 March 2024
Agent replied · 24 October 2024
Dear Abdul, thank you so much for taking the time to leave this lovely review for our team in RMS Fenham as well as our Mortgage Advisor, we really appreciate it!
★★★★★ 5/5
TrustpilotLemington Property, Newcastle.
I was dealing with my elderly parents house which brought with it a good number of challenges. RMS and specifically Bruce and Ellie were flippin fantastic. They were understanding and sympathetic to both myself and my parents. Nothing was too much trouble and they went the extra mile without question. Thank you.
Mr · 10 September 2022
Agent replied · 24 October 2024
Dear Mr & Mrs Lamb, thank you very much for leaving this wonderful 5* review for RMS West Denton.
★★★★★ 3/5
TrustpilotWe had a decidedly average experience…
We had a decidedly average experience working with Rook Matthews Sayer Forest Hall as a buyer. Whilst we understand that the estate agents are predominantly working for the seller, and we were first time buyers with a lot of questions, we also had a lot of enthusiasm which was quickly diminished when putting in our offer and throughout the first few weeks after having our offer accepted. The agent we dealt with in the first instance was rude and talked over us when trying to put in our offer or ask any questions. We also didn’t get responses via email. The only time they were warm and friendly is when they rang to say our offer had been accepted - go figure!! However, when Nicola took over our account, we had a far better experience. She was polite, friendly and clearly looked out for the buyer whilst still considering our feedback and requests. She really did save our experience! I wouldn’t be keen to work with Rook Matthews Sayer again. However, they got the job done.
Katie · 15 March 2024
Agent replied · 24 October 2024
Dear Katie, thank you for your feedback however we’re really disappointed to receive this review as we aim to provide all of our customers with the best possible service, regardless of whether they are a vendor or purchaser. As you can see from our high rating you’ll see that this is what we strive for. We take all feedback very seriously and because of this we have passed your comments onto the branch manager. We’d like to congratulate you on your new home and wish you the best of luck settling in.
★★★★★ 5/5
TrustpilotRMS Blyth are brilliant!
RMS at Blyth were excellent from start to finish with the sale of our flat. It was sold straight away to a cash buyer and all the staff we spoke to were so friendly and helpful. Would definitely not hesitate to use them again and, from our experience, we can definitely recommend to others.
Northernlass55 · 7 May 2022
Agent replied · 24 October 2024
Good morning, thank you for for your review for our Blyth team. We're very glad they were able to secure you a cash buyer and swiftly. Thanks again
★★★★★ 5/5
TrustpilotIts a hat trick for the girls at RMS…
Its a hat trick for the girls at RMS Amble,they have sold our last 3 houses (2 that we bought from them previously) to the first viewers who walked through the front doors,think we are possibly the first for them to achieve this,we cant thank them enough,a smooth process even when a few challenges arose they overcame the issues in a proffessional manner keeping us informed at all times,definatley recommend RMS,to purchase or sell through!well done girls,chris & caroline scott
Christopher · 19 June 2025
★★★★★ 5/5
TrustpilotAlistair was incredibly helpful and…
Alistair was incredibly helpful and made the whole process very easy.
Margaret · 3 February 2025
Agent replied · 22 February 2025
Thank you Margaret, we really appreciate you taking the time to leave this 5 star rating for our Mortgage Advisor, Alistair.
★★★★★ 5/5
TrustpilotContinuous updates throughout our…
Continuous updates throughout our purchase. Assisted with any queries in an efficient manner. Smooth process from initial viewing up to the day we collected our keys.Many thanks to Sian and all of the RMS Ponteland team for your excellent service.Mr & Mrs Martin.
Mrs · 15 May 2023
Agent replied · 24 October 2024
Thank you Mr & Mrs Martin for a sterling review of RMS Ponteland, we really appreciate your kind words and for you taking the time to do so.
★★★★★ 4/5
TrustpilotRMS were prompt and reliable…
RMS were prompt and reliable when handling enquiries and managing communication with the seller. Also big thanks to Natalie for helping to arrange last minute electrical safety checks.
William · 26 April 2024
Agent replied · 24 October 2024
Dear William, thank you for taking the time to leave a review for RMS Gosforth, specifically Natalie. We really appreciate it and would like to wish you good luck in your new home.
★★★★★ 5/5
TrustpilotAlison and the team were knowledgeable…
Alison and the team were knowledgeable and professional throughout and always available to discuss any issues that arose.
Tracey · 14 October 2024
Agent replied · 24 October 2024
We really appreciate you taking the time to leave this review for RMS Whitley Bay Tracey, thank you. We're delighted that you felt supported by our team.
★★★★★ 5/5
TrustpilotMe and my partner were first time…
Me and my partner were first time buyers and like most we didn’t have a clue where to start, we took the advice from the mortgage broker Alistair Bowman. He made everything so simple and was always reachable. For people panicking about buying a home I cannot recommend him Enough. We started the application on the 28th October and we are getting keys on the 5th February, that’s how quick and easy he made the process.Thank you again Alister and everyone at RMS.
Christopher · 31 January 2024
Agent replied · 24 October 2024
Dear Christopher, thank you so much for leaving such a lovely review for our Mortgage Advisor Alistair. We'd like to wish you good luck in your new home.
★★★★★ 5/5
TrustpilotExcellent service - Blyth RMS
From my very first enquiry to having the keys handed over on a recent investment purchase the staff at RMS Blyth branch have been excellent. A very friendly & professional service throughout the whole buying process, Dawn, Jack and the team have been great. Looking forward to working with them again soon.
Scott · 21 May 2022
Agent replied · 24 October 2024
Dear Scott, thank you very much for the 5 stars and lovely review for Dawn, Jack and the rest of the team at Blyth. We hope you're very happy in your new home. Thanks again!
★★★★★ 5/5
TrustpilotGreat Estate Agents!
I have been through numerous commercial estate agents and have struggled. Never had that problem with Rook Matthews Sayer. They are extremely responsive to emails, phone calls and are very meticulous with every detail to ensure that you know exactly what you are getting. Special thanks to Gordon who saw me through the whole process.
Andy · 2 December 2021
Agent replied · 24 October 2024
Dear Andy, thank you for leaving our commercial team 5 stars and a lovely review. We're so glad you've received great service from the team, specifically Gordon. We hope to be able to assist you again in the future.
★★★★★ 5/5
TrustpilotExcellent service with timely…
Excellent service with timely communication and a shared objective of the fastest sale possible! The current situation isn't the most conducive for a positive user experience but Barbara went above and beyond to ensure a really great service. We have used RMS West Denton to buy, sell and rent out properties and each time the experience has been excellent.
HelenR · 3 March 2021
Agent replied · 24 October 2024
Hi Helen, Thanks very much for leaving us a review and for your positive comment about our staff especially Barbara it is really appreciated, Many Thanks.
★★★★★ 5/5
TrustpilotFantastic
Sold my house through the Blyth office. They were fantastic. Everything went to plan, communication was great. The fact they have an office and you can pop in if you have any questions. Would definitely use them again.
Karla · 1 September 2023
Agent replied · 24 October 2024
Thank you so much Karla for a great review for RMS Blyth, we really appreciate it!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
