Trusted Agent profile
Verified
★★★★★
426 reviews across 3 platforms
51 Church Road, Northfield B31 2LB
Part of Oulsnam, see every office.
Oulsnam's Northfield office at 51 Church Road is rated 4.9 out of 5 across 426 reviews on three platforms, including 204 Google reviews rated 4.8. The 219 Trustpilot count is for the whole business. Checked 9 October 2026.
204
Reviews on Google
This office
3
Reviews on View Agents
This office
219
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Every review we hold for the Northfield office, from every platform, shown as written. First names only.
5/5
TrustpilotWhen our agreed sale fell through, Oulsnams rescued us.
When our agreed sale fell through, Oulsnams were so helpful and helped us to find a new buyer. Even though the failure doubled their workload and they had to spend twice as long to sell our house as we expected, they didn't charge any extra.
5/5
TrustpilotKaren Clifton
I have recently had several viewings and of them, Karen was the most impressive viewing representative. She was knowledgeable on the house, had obviously done her 'homework' on the background and also had info to hand. She was also friendly and professional.
5/5
TrustpilotFab experience so far!
I’ve had a number of viewings for properties arranged by Angela, and conducted by Dawn. I can’t fault Dawns knowledge and professionalism. She will find out the answers to my questions, and nothing ever feels too much (like accommodating extra viewings or late viewings) Angela is always quick at responding, willing to help and has contacted me about properties coming to the market she knows I will like. Thank you both so much.
5/5
GoogleRon was very helpful and more over went out of his way to answer out questions.
Thank you for your lovely review. We’re very pleased to hear that Ron was so helpful.
5/5
GoogleRon was wonderful with us. Really good chat with him about the local area and liked the property. Thanks Ron!
Thank you for your kind review. We’re delighted to hear Ron made your viewing such an enjoyable experience and shared his knowledge of the local area. We’ll be sure to pass on your lovely feedback.
5/5
TrustpilotI’ve had a really positive experience…
I’ve had a really positive experience with this letting agency throughout my tenancy. The team has been professional, responsive, and easy to deal with, which made the whole process, from moving in to any ongoing queries, smooth and stress-free. A special mention goes to Shania, who has been exceptional from start to finish. She has always been attentive, approachable, and quick to respond to any questions or concerns I’ve had. Her communication is consistently clear and to the point, and she genuinely goes the extra mile to ensure everything is handled efficiently. It’s reassuring to know there’s someone reliable looking after things, and it’s made a big difference to my overall experience. I would definitely recommend this agency, and Shania in particular, for their professionalism and excellent customer service.
Thank you for leaving such a great review that is much appreciated and we are so please with the service Shania has being able to provide you with.
5/5
Trustpilotexcellent service from Shania Benton
I’ve been renting from Robert oulsnams and company for 5 years all in all. In my first flat then when I wanted to move to somewhere bigger they made the process simple and easy. Since being In my house Shania Benton has made it effortless any problem I have had she’s sorted them quickly and is always responding to emails and phone calls quickly i always get a reply on the same day if I email. Whenever I’ve had an issue or problem she’s been there to sort it out and I’ve never not felt like I can not contact her. When I’ve needed stuff amending or some help she’s always been there to sort it out. If I ever wanted to move I would stay with Shania snd her company but right now I’m more than happy in my property
We appreciate you taking the time to leave a review it is much appreciate and we are please Shania has being able to assist.
5/5
TrustpilotExcellent service, fantastic representative
I have been to view a further property and met up with the representative, Mrs Wragg, she has been a delight from the start. Very professional, friendly and knowledgeable. As very pleased to see that we had Mrs Wragg to show us around today’s property, she knows what I’m looking for and knew what aspects of the property to point out. She was really helpful and I would not hesitate to recommend her to anybody looking to buy a property. Thank you.
Thank you for your kind review I have passed your kinds words on to Sadie.
5/5
GoogleWe have just used Oulsnam to sell my mothers house and Natalie the Branch Manager has been fantastic throughout the whole process. She acted professionally at all times and did a great job with all parties to keep the sale moving forwards and was really helpful with all my queries and questions- would recommend to others looking to sell their property.
Thank you for the recommendation, so pleased you are happy with our service.
5/5
TrustpilotHigh praise
Just wanted to say a massive thank you to all the team at the Northfield branch, special shout out to Amanda and Martin. After 12 months and 4 x house sale we finally got there , the team were patient professional and always kept us up to date, would highly recommend 👏🏻👏🏻👏🏻
5/5
TrustpilotBuying a home can be overwhelming
Buying a home can be overwhelming, but Sarah and her team made it feel easy. They were supportive, responsive, and so genuinely kind throughout. Thanks to them, the process was as pain-free as it could be. I’m so grateful and would 100% recommend them to anyone.
5/5
GoogleHaving had experiences with multiple property agency companies in the past, Oulsnam undoubtably provided the most professional, helpful and friendly advice and service when selling our house. Their cordiality and communication with us was amazing. I would not hesitate to recommend them to other people. Natalie, Jessica and the Northfield Team. Thank you very much!
Thank you so much for the wonderful review! We’re delighted to hear Natalie, Jessica and the Northfield team made such a positive impact. Your kind words mean a lot to us.
5/5
TrustpilotHighly recommended
Realistic pricing saw the sale of our house at asking price within a week of it going on the market. Oulsnam’s fees were inclusive, transparent and competitive. The team, led by Shelbi, was accessible, professional and friendly. The sale took some time to complete, not Oulsnam’s fault, and Shelbi was tenacious in her chasing and keeping us and our buyers updated.
5/5
TrustpilotAbsolutely Fantastic …
From the start the Kings Heath branch were excellent from the customer service provided to dealing with my many calls to them. Michelle and her team are a credit to this company and were an absolute pleasure to work with.
Thank you for the 5 star review and I am sure the Kings Heath office will be delighted with your review. All the best for the future.
5/5
TrustpilotA big thank you to Lisa Harvey who has…
A big thank you to Lisa Harvey who has provided brilliant customer service! We had a very quick turn around while moving house and Lisa was able to get a management pack across for our previous property immediately and quickly dealt with urgent requests from our solicitor. Thank you so much!
5/5
TrustpilotSadie was very knowledgeable about the…
Sadie was very knowledgeable about the house I viewed last week , she is very polite made me feel at ease very easy to chat too lovely lady .
Thank you for your positive review and I have passed your kind words on to Sadie.
5/5
GoogleThe viewing representative Ron Cashmore was very accommodating, friendly and helpful throughout the appointment. I really appreciate the honesty and willingness to take time to answer all my questions. It was a great viewing experience.
Thank you for your feedback. We’re glad Ron could make your viewing a positive experience with his friendly, helpful, and honest approach.
5/5
TrustpilotPete was brilliant
Pete was brilliant, very supportive and helpful throughout the entire process. Don’t know how we would have managed without him.
We really appreciate you taking the time to leave us with a review and are happy to hear that you were pleased with the service you received.
5/5
GoogleI have used Oulsnam Estate Agent in Northfield for purchasing a new property and selling a property. I found all the staff friendly, helpful and very professional. They have kept me up to date at all stages. Would highly recommend them for anyone wishing to buy or sell a property. This was a stressful time after loosing my husband and selling our Bungalow to move to a lovely Warden Controlled gated complex. Very happy here. Thank you Ouslams, Carvil &Johnson and Together for making it possible 👏👏👏⭐️⭐️⭐️
Thank you so much for your 5 star review Mrs Watson. It was an absolute pleasure looking after y;our move for you and we are delighted it all worked out for you and that you and your sister are happy in your new home.
5/5
TrustpilotHighly recommended!!
I was supported through the whole selling process by the Kings Heath team (Georgie, Michelle, and Alison) whose knowledge proved invaluable, acting as an intermediary between all parties. Their communication levels were exceptional, offering a friendly and professional approach. I would recommend the Kings Heath team to any potential buyers as they fully understand the local market and are passionate about the individual, rather than just another sale!
Thank you for the 5 stars and for the very positive review. We are so happy that the Kings Heath Team has helped you through this process and we wish you all the best for the future.
5/5
TrustpilotDiamond service
I can’t thank Shelbi and here team enough for the hard work they put into selling my property. I would certainly with no hesitation recommend Robert Ouslam to any prospective buyers or sellers. Thankyou once again Ray Harrison.
5/5
TrustpilotKaren Clifton Bromsgrove
Karen Clifton Bromsgrove Karen made us welcome during the viewing. She was warm, friendly and relatable. She had extensive knowledge of the house we viewed and I couldn't fault the viewing at all!
Thank you for your kind words we really appreciate you taking the time to leave Karen with such a positve review.
5/5
TrustpilotKaren was on time informative and…
Karen was on time informative and polite. Arrived promptly answered all my questions and gave me nice viewing of the property. Very efficient and professional Thank you Kevin Shaw
Thanks for your kind review and we will pass your comments onto Karen. We are pleased to hear you had such a positive viewing appointment!
5/5
TrustpilotThe ladies at the Barnt Green Branch…
The ladies at the Barnt Green Branch went above and beyond. They helped me with the technology side of purchasing my property. The support I received was exceptional and I am very grateful to the whole team.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Oulsnam's Northfield office has 426 reviews across three platforms: 204 on Google, 3 on View Agents, 219 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Oulsnam Northfield is rated 4.9 out of 5 across all 426 reviews, and 4.8 out of 5 on Google from 204 reviews, checked 9 October 2026.
3 reviews from sellers, rated 5.0 out of 5 on average. For example, Pamela wrote: "The service provided by Oulsnam's Northfield was excellent from valuation through to completion. We sold our house very quickly and we were kept informed of ..."
Oulsnam Northfield, 51 Church Road, Northfield B31 2LB.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.