Trusted Agent profile · Northampton
★★★★★
197 reviews across 2 platforms
9 Bridge Street, Northampton, NN1 1NH
William H Brown's office in Northampton, at 9 Bridge Street, is rated 4.3 out of 5 across 197 reviews on two platforms, including 195 Google reviews rated 4.3.
Every review we hold for the Northampton office, from every platform, shown as written. First names only.
5/5
GoogleI had an amazing experience with the lettings team at William H Brown. They kept me up to date with the whole process and got me moved in quickly.
Many thanks Barzi Awatt for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleNorthampton William H Brown Mr Nath Thornton (Assistant Manager) he gave me excellent service about property view and information regarding buying the house,,thanks him
Many thanks for the fantastic 5* review Babul. Kind regards, Lucy, Customer Relations.
5/5
GoogleExcellent service from the team especially from Christian and Eleanor . The team are brilliant and work very fast to get an immediate response. Thank you.
London Digital thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
GoogleSo easy and efficient, we’ve just rented our first property via William H. Brown and they’ve been nothing but helpful throughout the whole process!
Thank you Nadeine Mee for your excellent 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleVery helpful. All the team member Kristain, Eleanor and Louise- good service and the property quality matching as on advertising
Many thanks for the fantastic 5* review Porhathai Lim. Kind regards, Lucy, Customer Relations.
5/5
GoogleThe staff were super friendly and professional. I worked with Makayla and she offered great advice and answered any questions I had.
1/5
GoogleHaving seen a viewing take place, I get given a card from the guy. I call number on the card to be told its not this office and to find the number of the right office, okay. Get through to this new number and told to call back in two days. I call back 2 days later to be asked a billion questions. All I wanted to do was view it, kept being asked to come in which i dont want to do. They spend a lot of time telling you what they think but never acting on what you actually want. Too many irrelevant questions which I think is just to see how interested you are or to sell you other services.
1/5
GoogleThis company is a big joke. Each occasion there is a fault in the property I'm renting it takes minimum 6 to 12 weeks for some one to come out to check it. then another few weeks for it to be repaired. Their customer service is such a shame and you get cut off the phone each time you want to speak to someone. I haven't had a proper shower in months due to the fault in the bathroom, each time i call i was apologised to and told someone will ring me back. I've informed them i'll be using a local electrician to fix this and will deduct the charge from the rent plus inconvenience. You may want to look elsewhere before renting from this organisationNegativeQuality
5/5
GoogleWe were a walk in client and were well looked after by Laurence in branch. He took us on a couple of viewings the next day and we had an offer accepted on a lovely Victorian terraced house in town. We are only at the mortgage offer stage but I have to hand it to Laurence, the service he has provided to us has been fantastic and his communication is efficient. He's a really refreshing and genuine character and we didn't feel pressured to buy. I would come back to Laurence as I know I can trust him to look after us.
5/5
GoogleVery helpful team in the Lettings department it is just a shame the service by Sequence is very hit and miss
4/5
GoogleAlways friendly and helpful staff. Went above and beyond. Would use again.
Thank you for your lovely review Daniel. Best wishes, Lucy, Customer Relations.
1/5
GoogleFalse advertising. They keep old properties on the marker so that it entices customers to call in. What they then tell you is the property is sold and end up showing you other properties that do not match your criteria. They are running out of properties to sell so keep old ones on websites like right move
Hello, thank you for taking the time to provide our team with feedback. We are concerned about this branch review and we would like to get further information so we can look into this. If you would like to get in touch with us on socialmedia@williamhbrown.co.uk then we will be more than happy to help you.
4/5
GoogleWe’re really helpful in helping liaise with the landlord and actually helping me find a place!
Thank you for your lovely review Sagana. Best wishes, Lucy, Customer Relations.
5/5
GoogleFriendly and knowledgeable from the beginning. The flexibility around the viewing was fantastic and Makayla knew the place inside and out - knew answers to my questions and was honest about any complications. The focus from Louise on the admin side cannot be faulted; kept up to date and talk through any queries I had. I hope to use this company again I the future when needed
5/5
GoogleGreat service arguably the best mortgage advisor in Northamptonshire I have used a lot of brokers however Steven Rowley at William h Brown is by far the best broker. Very efficient quick and effective. Wealth of experience Thank you Steve Rumel Miah
5/5
GoogleI loved their work very much patient and welcoming that is Eleanor Fleck , Louise Holyhead and Kristian Berisha .
Many thanks hemsy shisanya for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleReliable and easy access to information
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
5/5
GoogleThey were very nice and friendly. They’ve made the process so easy and understandable. The whole team was very nice , highly recommend.
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
1/5
GoogleDisgusted by the lettings side of this estate agents. They have left my friend who is severely disabled without heating or hot water for 5 weeks, due to the boiler breaking. They have requested resolution multiple times and get fobbed off by unprofessional, uncaring and incompetent staff. Lack of warmth can seriously compromise my friends health and I am furious that any estate agent would leave a vulnerable adult in this way during one of the coldest winters we have had in years. Shame on you ....!!!NegativeResponsiveness, Quality, Professionalism, Value
5/5
GoogleYou guys are just great and highly professional. I appreciated all your efforts. I will always make recommendations to friends. Vincent
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleMy husband and I recently purchased a house in Northampton and we are very pleased with the service we received by Andrea. She listen to our criteria and went above and beyond to find us the perfect house project. Her communication was excellent, so thank you. We would highly recommend her and definitely contact her again in our next property venture. Thank you
5/5
GoogleLouise, Eleanor and Kristian , Amazing team they where really helpful to me and my family
Thank you for your 5* review Jones Emery. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
4/5
GoogleHave been generally happy with the service provided.
Thank you for your lovely review Vickie. Best wishes, Lucy, Customer Relations.
5/5
GoogleViewed a property and within a week we are moving in thanks to Makayla, she was super helpful and lovely throughout the whole process!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
William H Brown's Northampton office has 197 reviews across two platforms: 195 on Google, 2 on Yell.
William H Brown Northampton is rated 4.3 out of 5 across all 197 reviews, and 4.3 out of 5 on Google from 195 reviews.
William H Brown Northampton, 9 Bridge Street, Northampton, NN1 1NH.
