William H Brown reviews

★★★★★ 5/5

Google

I had a fantastic experience working with William Brown, especially Ella and Charley, in finding my rented house. From start to finish, they were professional, friendly, and incredibly supportive throughout the entire process. Ella was always quick to respond to any questions and kept me fully informed at every stage. She made what could have been a stressful experience feel smooth and straightforward. Charley was equally helpful, ensuring that all the details were handled efficiently and that nothing was overlooked. Their teamwork and communication were excellent. They both went above and beyond to help me secure the right property, showing genuine care and dedication. I truly felt that they had my best interests at heart. I would highly recommend William Brown, and especially Ella and Charley, to anyone looking to rent a property. Thank you both for making the whole experience so positive and hassle-free!

Martin · 16 March 2026

★★★★★ 5/5

Google

Jade Price is a credit to William H Brown, professional, kind and helpful. Helping me sell my late mums house, pleasure to work with. Also, Paul Kightley, photos, video and EPC, a delightful man, professional, kind and thoughtful. Highly recommended company and Paul too, making this hard job easier.

Michelle · 16 December 2025

★★★★★ 5/5

Google

Very friendly staff and patient to answer questions :) Kristian was my agent, he was brilliant, I will be coming back :)

Iza · 9 April 2026

★★★★★ 1/5

Google

Where do I start ... My word! 1) Lettings are useless, always unreachable. Just a group of unprofessional girls not wanting to pick the phones up. We were always transferred to Sales. 2) Their young manager Mollie is as rude as could be, she shouts at customers who complain about their customer service and disagree with her lack of work methods. 3) William H Brown do business with shady landlords who don't care about their property and will increase the rent at least £100 pcm over the average market price without repairing anything. 4) We were told that a No deposit scheme was available. After paying the holding deposit (obviously non-refundable) they told us that the landlord suddenly wants a full 5-week deposit. We believe this to be a teamwork of lies planned by both the agency and landlord. 5) They lie to potential tenants about the conditions of available properties and availability dates. Avoid this agency at all costs.

Jemima · 19 March 2024

★★★★★ 5/5

Google

I was very pleased with the service. Louise and Molly were sensible, practical, helpful and managed to get everything done on time, and kept me updated. All in all, I was impressed and would happily use them again. Recommended.

Tony · 23 September 2025

★★★★★ 5/5

Google

Couldn’t fault my first letting experience with William H Brown. The experience, was smooth, easy and I was kept well informed throughout the whole process. Special thanks to Kristian and Charley who couldn’t be more helpful, answering all our questions and going the extra mile to help.

Sophie · 5 June 2025

★★★★★ 5/5

Google

I am very grateful to the Agency for their participation and assistance in finding tenants for our house. Especially Louise Holyhead, who was very patient, politely helped and clarified all the questions and problems that we had, due to our personal inexperience, helped with the viewing and selection of tenants. She assisted in the preparation of documents, their clear understanding and signing them, despite the distance. We are renting a house for the first time and Louise helped to feel confident and calmly entrust our house to the tenants. Also, thanks to Laura Garrard for helping with documents and answering questions, viewing and selecting tenants. I recommend this Agency and I am pleased to be their client.

Yuliya · 22 August 2023

★★★★★ 5/5

Google

Fantastic team My experience with this agency in Northampton has been fantastic and a massive thanks to Kris and Louise for their support from the beginning to the end. Both were very helpful and kind and they even manged to get me and my family a bigger house to live in. I would highly recommend this agency in Northampton because of their kindness and support. Much love from me and my family.

Emmanuel · 20 November 2023

★★★★★ 5/5

Google

So I am based in London and invested in two buy to let properties in Northampton , I found the service from Ella, Louise and Charley absolutely fantastic used WHB for the past three years and very happy to use them once again excellent customer service from start to finish

Ketan · 16 March 2026

★★★★★ 5/5

Google

If you need a rental property Christian is the man to see. Very friendly and easy going. He will help you through the process and give you all the advice you need. Don’t be afraid pop in to see him now.

Gary · 20 October 2024

★★★★★ 1/5

Google

OMgoodness! Bad Service here. Avoid 🤬 This company is not open, honest or transparent. William H Brown failed to disclose that property was subject to probate at time of offer (June 2023) and once they had disclosed 6 months into process , they left us waiting a further 2 months before realising probate still hadn’t been applied for - shocking !! We encountered such long delays the 18 months it took William H Brown to get this sale/ purchase ready denied my now deceased brother opportunity to live in his own flat !! 😡 Shame on you !

Paula · 22 December 2024

★★★★★ 5/5

Google

Thank you to the lettings team, especially Charley, Louise and Kristian.

Jack · 2 August 2025

★★★★★ 1/5

Google

1 star - but only because you can't zero star - If dissimformation, dishonesty, broken promises or miscommunication were a commodity, this buch would be millionaires - Do not trust them, second check anything and everything they tell you. I dont believe I had one honest communication with them in 18 months, had the property we wanted to buy had not been exclusive with them we would have walked away lomg ago - Buyers (and sellers) beware.

Andrew · 22 December 2024

★★★★★ 1/5

Google

Very disappointed and left frustrated with this letting agency. Booked 3 viewings in. Drove near enough two hours to these viewings as I’m relocating . Confirmed them the day before and the morning of as I was driving. Arrived at the first viewing. Called multiple times. Rang the doorbell. Emailed the individual I was meant to be meeting. Emailed the person who set up the viewings. Just poor communication. Very very upsetting after travelling for so long with my infant child. So grateful I had other booking set up so my time was not completely wasted, but they themselves wasted my time and I feel very let down. Not a good agency. Be very careful

Nyasha · 3 November 2024

★★★★★ 1/5

Google

Extremely disappointing experience overall. Our interactions with Kristian Berisha and Eleanor Fleck were particularly troubling, as they exhibited a lack of professionalism and competence. It's evident that the office is managed by individuals who fail to recognize the importance of their roles and responsibilities. Currently, an external investigation is underway to address these concerning issues. I strongly advise steering clear of this establishment, as it is plagued by incompetence and a lack of diligence!

Matthew · 18 April 2024

★★★★★ 5/5

Google

Ella and Charley from William h brown have been absolutely incredible and helped us to secure a 3 bed home for myself and family it was a very pleasant experience and they are so lovely and supportive a huge thankyou from myself and my family to you!

Courtney · 21 October 2025

★★★★★ 5/5

Google

One of the best Estate Agent in Northampton. My company have been working with Ella, for many years wonderful expertise and local knowledge in the area highly recommended.

Ibz · 26 March 2026

★★★★★ 1/5

Google

I believe this company are the letting agents for the flat beneath mine. The actions of their tenants over the last five years have caused me to be unable to live normally in my flat and having had it valued recently thinking it might be best to sell I have found it is also worth less money than it should be. Understandably people are not keen to buy a flat above noisy disruptive bullying tenants who flytip in the street, let their garden turn into a jungle and shout, slam doors and bang brooms on the wall beneath my windows at 2 am. I contacted WH Brown regarding this over 2 years ago and they were not even polite enough to respond to my email. The downstairs tenants now appear to have moved out, so there is hope of some improvement. However they have left their flytipping behind which I have cleared up myself and the garden which has not been touched for five years is now past being something an average renter could possibly deal with. I contacted them again recently but got nowhere, the state of the garden and the noise their tenants caused are both breaches of the owners lease. The ex tenants also left their windows open and often used them to access the flat. This cannot be a good way to manage a property😡

Anna · 27 July 2024

★★★★★ 1/5

Google

Whilst all staff were pleasant, I believe there is something fundamentally wrong with their sales process Rather than a rant, i would like to provide data for my rating. . Property listed - 16 Feb. 36 Viewings, two prices reductions later, four offers, which after due diligence all withdrew off their own accord. I have now removed them as agents and would share a warning to all other potential 'victims' that despite not being able to sell houses, they are very quick to tie you up in legal contracts to make it very difficult to move on. As the market is slow moving, they are desperately hanging in will be strongly 'encouraging' anyone that enters their funnel to use all linked services. Which can be off putting if you have your own providers.

Simon · 3 June 2024

★★★★★ 1/5

Google

Non existant communication, very very disappointed. Wouldn't recommend at all. Also sent me another 85 page contract to sign two days before the tenants moved in, and said I should take legal advice before signing! They also promised immediate payment which hasn't happened!

Mike · 24 August 2025

★★★★★ 5/5

Google

We have used WH Brown a good few times and their service is spot on each time. Very honest, reliable, responsible and they respond to Q&A quickly. We plan to use them again. Thank you Louise and Kristian

Bal · 16 April 2025

★★★★★ 5/5

Google

Me and my wife were looking for a new property to rent,we went to the one in the Northampton town centre. KRISTIAN was very helpful in finding a property suitable for us. Good service.

Richard · 22 October 2025

★★★★★ 1/5

Google

Lettings !! Do not recommend!! Very bad service and no one is answering the calls.

Sam · 26 March 2026

★★★★★ 5/5

Google

W. H. Brown, Jr Northampton is widely regarded as one of the city's top real estate agents. This is due to the fact that I have found the employees to be not just approachable and proactive, but also helpful and pleasant. In particular, I want to highlight Laura and Louise's excellent customer service and their reliability throughout our interactions with them. Thank you very much for the excellent work you've done.

Ruhe · 18 June 2023