Trusted Agent profile
★★★★★
196 reviews across 2 platforms
9 Bridge Street, Northampton NN1 1NH
William H Brown's Northampton office at 9 Bridge Street is rated 4.3 out of 5 across 196 reviews on two platforms, including 195 Google reviews rated 4.3. Checked 9 October 2026.
Every review we hold for the Northampton office, from every platform, shown as written. First names only.
5/5
GoogleHello everyone I am very happy to work with William H Brown Estate Letting agency I like to give them thanks for their good job they have deliver to customers the like of Cristiano charity and louise they are very good staff i pray for to …
Thanks for your feedback. We’re thrilled you had a great experience and welcome any further comments you might have!
5/5
GoogleI have been really impressed with my experience with William H Brown, in particular Andreea who has really gone above and beyond in her role as negotiator. As a first time buyer, she has made what could have been quite a stressful experience, very pain-free! I have been extremely grateful for her clear communication about each step of the process and I would not hesitate to recommend William H Brown to anyone. Lloyd (mortgage advisor) has also been fantastic - I feel like there is nothing I do not know about mortgages now which has given me a lot of confidence! Thank you all for listening to my silly questions and for being being patient and compassionate with your answers - I really appreciate it!
5/5
GoogleKristian was very helpful and had good knowledge about my heating which he resolved very quickly Thank you Kristian from William H Brown
Many thanks Akinboni tolulope for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI had the good fortune and pleasure to work with Georgijs Levins from William H Brown, professional Mortgage Broker , I cannot thank him enough for his exemplary and hard work that he get a mortgage for me.Very kind and patient, always good advise. I recommend 100% with all confidence, the best Mortgage Broker👌 Also l highly recommend William H Brown, very professional team. Thank you very much William H Brown for your professionalism!
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
4/5
GoogleWe had a great experience with William H Brown in finding our new flat. The team was professional, efficient, and made the entire process smooth from start to finish. They helped us secure a great place quickly and handled all the paperwork …
Thank you Reshma for your lovely review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleI can’t speak for the other branches/experiences people have had with this company but I must say that I received first class service Sean Homer-McCormack at the Bridge Street branch in assisting me with finding a place to rent in Northampton. I’d previously spoken to a number of prominent estate agent companies when looking to relocate to Northampton before I came across Sean at William H Brown. Sean was the first agent I spoke to where I felt valued as a renter. If you’ve ever tried to rent you’ll know exactly what I mean. Sean took the time to listen to my individual circumstances and found a creative solution to help me find the perfect home for me, my son and puppy. He even thought about properties with the appropriate wall heights so my puppy wouldn’t escape. How incredibly thoughtful was that?! It’s these little things that make a huge difference. At all times, I found Sean to be incredibly professional, efficient m, friendly, relatable and quick to respond to my many queries - everything you want to experience in an agent. I have already referred Sean to friend looking to relocate from London and will be personally asking for Sean to oversee my house buying process when I look to buy next year. William H Brown (Bridge Street) have found a rare gem in Sean and his approach really should be the standard of best practice for all letting agents. Definitely five stars from me.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleStaff helped my house move very easy and convenient. From the first time I made contact with them regarding house hunting, they held my hand till the last minute. Even when the landlord declined with proceeding with renting they made sure …
Thank you for your brilliant 5* review and thank you for your kind words. Best wishes, Lucy, Customer Relations.
1/5
GoogleI am a 1st time buyer and it just so happened the property I was interested in was being represented by WHB. When I was meeting the representative to show me around the property, it was never confirmed which entrance we were meeting at. None of them have a mobile phone so I had to call the branch and it was a lot of back and fourth and they were late. When I was then being shown around I asked the guy who was showing me around what the key was for and he said he had no idea. None of the doors in the flat had key holes. But he was clueless. I then wanted to see the flat again a few weeks later and they MADE the vendor meet me because they were too busy on the Saturday and they told her it could result in the purchase not following through. I was mortified when they vendor told me this! She then explained the key was for the meter reading room. She then said she would show me the car park space. I explained this had been shown to me and she explained that the Estate Agent was very disengaged when she was showing them around and she would feel better if she showed me. I had been shown the WRONG parking space and with the vendor showing me the right one it saved my car from having a nasty note after I move in or even worse - scratches! When completion was complete, the estate agent didn't allow me to pick up my keys. I should have been told I have access to keys last Thursday but they said the solicitors had not confirmed completion (which they had). My solicitors were mortified and called my estate agent. The lady I dealt with from the very start said there was a new starter who joined their company and they were not clued up on the process. This is a lie as I had been consistently speaking to the same lady since the 1st day!! They were so rude to my solicitor and even hung up from them. I confronted the person in question and they got VERY defensive. My solicitor was forever saying if I need anything to contact them and very informative but WHB?... defensive, rude and armature! Even if I see a property in future I like and see they are representing the property I would not go near it! In future if I sell I would never call them to represent me either. May as well have school children in there - they would probably do a more professional job.
1/5
GoogleI am a 1st time buyer and it just so happened the property I was interested in was being represented by WHB. When I was meeting the representative to show me around the property, it was never confirmed which entrance we were meeting at. None of them have a mobile phone so I had to call the branch and it was a lot of back and fourth and they were late. When I was then being shown around I asked the guy who was showing me around what the key was for and he said he had no idea. None of the doors in the flat had key holes. But he was clueless. I then wanted to see the flat again a few weeks later and they MADE the vendor meet me because they were too busy on the Saturday and they told her it could result in the purchase not following through. I was mortified when they vendor told me this! She then explained the key was for the meter reading room. She then said she would show me the car park space. I explained this had been shown to me and she explained that the Estate Agent was very disengaged when she was showing them around and she would feel better if she showed me. I had been shown the WRONG parking space and with the vendor showing me the right one it saved my car from having a nasty note after I move in or even worse - scratches! When completion was complete, the estate agent didn't allow me to pick up my keys. I should have been told I have access to keys last Thursday but they said the solicitors had not confirmed completion (which they had). My solicitors were mortified and called my estate agent. The lady I dealt with from the very start said there was a new starter who joined their company and they were not clued up on the process. This is a lie as I had been consistently speaking to the same lady since the 1st day!! They were so rude to my solicitor and even hung up from them. I confronted the person in question and they got VERY defensive. My solicitor was forever saying if I need anything to contact them and very informative but WHB?... defensive, rude and armature! Even if I see a property in future I like and see they are representing the property I would not go near it! In future if I sell I would never call them to represent me either. May as well have school children in there - they would probably do a more professional job.
5/5
GoogleThis is the first time we have used william h brown . Fantastic Makaylah was amazing not only did she go above and beyond for us she worked her socks off and was always a pleasure to speak to . We are now settling into our home and we are so happy . Forever grateful amazing lady x
5/5
GoogleIf U looking a property to move in and you are lost, sort time like me 😉... find William H Brow, they are Fantastic!!! Me and my partner so happy to joined them, they are so kind, so helpful. They find for us a dream house, special thanks for Eleanor and Kristian!!! Thank you so much!!! …
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
1/5
GoogleWere very helpful until we moved in now we have been pretty much ignored about all initial property issues for weeks...
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleReally grateful to kristian, and charley .thank you so much for every support and william h brown made renting really simple and fast. Thank you so much.
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleI was extremly pleased with the service provided by Louise and Charley. They were both extremly helpful and super efficent.
Thank you for your kind words! We're glad that Louise and Charley were able to provide you with a helpful and efficient experience. We strive to give our customers the best service possible and appreciate your feedback. Best Wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleI would like to recommend and thank to Andreea and Kelly who was the crucial part of finalizing our purchase by Christmas. In any stage they was helpful and responsible to make it happen. Hope to deal with William H Brown in the future and specially with those two ladies. Many many thanks 🏠🔑🎄🥂 …
5/5
GoogleAmazing service all round. After having a property me and my partner thought was going to be our first home fall through, we were a little stuck with what we should buy. WHB step in, line us up with a fantastic property before it went on the market and we couldn’t have been more thrilled with our purchase. Special mention to Steve who was very helpful and informative throughout.PositiveProfessionalism
5/5
GoogleMolly in Lettings was amazing! She showed us a lovely property in the location we wanted and helped us come to an agreement with the landlady that was a win-win-win for us all. Thank you Molly and Louise. Looking forward to working with you both and the Lettings Team again and again. Best and kindest wishes Anne & Jeff
5/5
GoogleLouise was really nice and patient with me.she explained everything in details.Wiuld definitely recommend her.
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleLouise was excellent. Very professional and quick to respond to all my queries! Thank you!
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleThank you so much to Makayla for helping us secure our first flat together! She was so kind and explained everything to us as we were so new to the process. We can't wait to move in and feel so comfortable having Makayla as our lettings negotiator! Thank you!
5/5
GoogleMolly in Lettings was amazing! She showed us a lovely property in the location we wanted and helped us come to an agreement with the landlady that was a win-win-win for us all. Thank you Molly and Louise. Looking forward to working with you both and the Lettings Team again and again. Best and kindest wishes Anne & Jeff
5/5
GoogleI have been using this letting agency since 2015. At the beginning it was good, but standards slipped around 2019. Happily, this year the service has improved a great deal. A recent change of tenants was handled very efficiently. Thanks to the excellent Molly Hancox and her team.
1/5
YellPlease avoid for your own sanity
Whilst all staff were pleasant, I believe there is something fundamentally wrong with their sales processRather than a rant, i would like to provide data for my rating. .Property listed - 16 Feb. 36 Viewings, two prices reductions later, four offers, which after due diligence all withdrew off their own accord.I have now removed them as agents and would share a warning to all other potential 'victims' that despite not being able to sell houses, they are very quick to tie you up in legal contracts to make it very difficult to move on. As the market is slow moving, they are desperately hanging in will be strongly 'encouraging' anyone that enters their funnel to use all linked services. Which can be off putting if you have your own providers.
5/5
GoogleWe recently rented out one of our properties in Northampton through William H Brown. We had an offer accepted within 72 hours of it being advertised by Violeta Pali. We are absolutely delighted by the professional and friendly service we have received. Violeta and her team have done a great job and as a company ourselves we would highly recommend their business.PositiveProfessionalism
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
William H Brown's Northampton office has 196 reviews across two platforms: 195 on Google, 1 on Yell. Reviews may appear on more than one platform. Checked 9 October 2026.
William H Brown is rated 4.3 out of 5 across all 196 reviews, and 4.3 out of 5 on Google from 195 reviews, checked 9 October 2026.
William H Brown, 9 Bridge Street, Northampton NN1 1NH.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.