Trusted Agent profile · Northampton
★★★★★
196 reviews across 2 platforms
9 Bridge Street, Northampton, NN1 1NH
William H Brown's office in Northampton, at 9 Bridge Street, is rated 4.3 out of 5 across 196 reviews on two platforms, including 195 Google reviews rated 4.3.
Every review we hold for the Northampton office, from every platform, shown as written. First names only.
5/5
GoogleSo happy to have the amazing help from Makayla. I was a walk in student searching for a place to rent in Northampton with hardly any clue on how to start this process. Within a day she managed to sort out this stunning apartment matching all the requirements my partner and myself needed. So thankful of her, a truly wonderful person
5/5
GoogleWonderful experience.
Thank you for your thoughtful 5* review Maureen! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
3/5
GoogleThe place is decent. Used them since last year both their mortgage broker service and also the estat agent service. Let's just say as a first time buyer with little knowledge do your searches very well. Do not limit yourself. If I was to go back in time I will avoid them. At the end I fell out with the negotiator after sensing something was not adding up with delay from the seller and when I call to enquiry the negotiator gets annoyed with me. At the end the house fell through with no better explanation. Although I stayed with the broker (sequence), I had to keep chasing all the time regarding the second property especially with valuation and getting replies with emails. This by the way is the experience i have gone through with this particular company.
5/5
GoogleBrilliant service, can’t stretch it enough how easy they have made it purchasing property. Andriana, Lawrence, Kelly and Lloyd were diamonds.
5/5
GoogleDealt with Alison who we felt was good at the job and explained things well, would use this person again
5/5
GoogleThis is definitely my go-to in Northampton. Recently was looking for quite a few properties for my candidates and this agency was just amazing. Always can count on David and Mathew
1/5
GoogleI had an offer accepted on a property and started mortgage application. Three weeks later they called me to tell me that they had sold the property to someone else for an extra £5000. I had wrongly assumed that the property was off the market I was shocked and £300 out of pocket for the valuation fee. I have never known such bad practice
1/5
GoogleTerrible experience! After collecting keys owners of the house didnt want to leave, agency extremely unhelpful and put the phone down once we were told to speak to them! And hours after it was finally sorted we got an automatic email telling us that house move is completed?! Like stating the obvious! So out of touch with real world of customer service! Wouldn't use them even of it would be last agency on earth.
5/5
GoogleWilliam H Brown is a nice place to be. In more specific terms, I want to appreciate the excellent service of Molly Hancox and Louise. They both are rare gems in the customer service. The professional display of the duo is simply fantastic Thanks to the sacrifices and hardwork from Molly and the ever-soothing smiles from Louise. Please keep up the good work!
1/5
GoogleKeep giving us false information and service is bad
Please do contact us via complianceresidential@sequencehome.co.uk if you wish to discuss further your rating and any concerns you may have 陈润. Kind regards, Lucy, Customer Relations.
5/5
GoogleHad a very good experience with Kristian 👍 …
Thanks Murtaza haider for the great 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe have been renting from William h Brown for almost 2 years and have been very happy with service and support provided by David and the team.
1/5
GoogleIts estate agents like this who give the industry a terrible reputation. Complete and utter waste of space. Due them ignoring my calls after my offer was accepted, I went on to waste over 6 months on a property which could have been avoided if they had responded to my numerous calls and if they had checked in with the vendor. Use them at your won peril!
5/5
GoogleHello. I'm gratefully to say that this beautifully young lady has come to our life like an angel. She made everything possible for us. We meet randomly for a flat but she saied she has a house for us. She made everything possible for us. She was available all the time, we could call her any time of the day.
5/5
GoogleMolly was brilliant and very helpful. Would recommend using this branch.
5/5
GoogleLooking for a place to rent can be tiresome .when I went for viewing I was greeted by this smilling ,polite young lady Makayla.She made it very simple ,she was very welcoming and answered each of my questions. She is very professional and I would recommend her again.
1/5
Googleif there was a way to give 0 stars I would do it so unhappy, I was with this agency a horrible experience that should be avoided, it makes you lose money, time, and hopes, this is what I experienced when I wanted to buy a house.
5/5
GoogleIf there's anyone you want on your side when trying to rent a property, it's Makayla Lawson at the Bridge Street Northampton branch. She literally moves heaven and earth to help. Don't know what I would've done without her. Friendly, efficient, and goes out of her way. No hesitation in recommending WH Brown and definitely Makayla!!
5/5
GoogleI purchased a property in Northampton in summer 2013 through the W.H. Brown estate agency located in town. W.H. Brown were my management agents when I rented the house, which I recently sold with them. Throughout, they were friendly, professional and efficient. They also took unexpected developments in their stride, and proved most patient in the face of any difficulties. Highly recommended.
5/5
GoogleGood experience and services from William H Brown staffs
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
5/5
GoogleLOUISE.Holyhead@willamhbrown good service very satisfied
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleAlison came out to value my property in Dustin, Northampton. She was very professional and helpful with any questions I had and answered them confidently and knowledgeable.Me and my husband decided not to move presently but will return to Alison when the time is right, would highly recommend.
1/5
GoogleNot great. Moved in fine but I'm still waiting on documents to sign. I was told they weren't sure where the parking permit was but if I get any fines I can send them to WHB and they would sort it. I've just rang them about my 2 parking fines and they told me to sort it myself.
5/5
GoogleReally rate Makayla, she put us down for a property and ensured we got it, helped us when there was a slip up and has shown great customer service throughout. Made a stressful experience that less stressful.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
William H Brown's Northampton office has 196 reviews across two platforms: 195 on Google, 1 on Yell.
William H Brown Northampton is rated 4.3 out of 5 across all 196 reviews, and 4.3 out of 5 on Google from 195 reviews.
William H Brown Northampton, 9 Bridge Street, Northampton, NN1 1NH.
