Jan Forster Tynemouth reviews in North Tyneside

★★★★★ 1/5

Trustpilot

SO DISHONEST !!!

SO DISHONEST !!!, Totally dishonest company, They have cheated me over the last couple of years. They don't honour the contract that they have with you. They have not done so much since being with them. It would take me a hour to write this review. For example: They let my tenancy go a week in the middle of the coldest time of the year without hot water or heat before they called me, then i had to sort it all out even though that is what i pay them for. I have asked to speak with the managing director half a dozen times without them getting back to me to discuses the issues at hand. During the first lock down, they were showing homes to people to rent, however they didn't go out to inspect the properties for landlords. They did still charge landlords full money for the service. The manager is unwilling to help solve any issues you have with the company. He tries to make out that you are the issue and not them. Advice to other landlords: If you want to have happy tenants, avoid this company.They are the worst !!

P · 3 August 2022

★★★★★ 1/5

Trustpilot

Don't use Jan Forster

Bought a house from Jan Forster all good, or I thought...The house next door was then let by Jan Forster a few months after completing my purchase to the neighbors from hell!Spoken and emailed Jan Forster numerous times and they have not shown one bit of interest into solving the issue. Basically we put them in, you get them out!I've been told to contact the police or the council if there anti social behaviour continues.If I could give no stars I would. I don't recommend Jan Forster and would never use them again.

Daniel · 1 August 2022

★★★★★ 5/5

Trustpilot

Fantastic service from beginning to…

Fantastic service from beginning to end. Would highly recommend this company.

Mrs · 6 December 2025

★★★★★ 1/5

Trustpilot

Dishonest. Avoid like the plague.

Dishonest. I had a chain break so ended up not advertising with them anymore. They weren't even the Estate agents that found my buyer as they were simply too slow. Contacted a cash buyer company to save the chain. They needed a valuation and Jan Forster provided one.... When compared to another estate agent was 30k below and was also 15k below what they were going to advertise the property for. They did this out of spite. I found out it was them as the company provided me their valuation report. Also they came over and put a sign up again without my knowledge and damaged my property in the process... Avoid like the plague

M · 15 June 2022

★★★★★ 5/5

Google

Our recent purchase turned out to be complicated with significant delays taking almost 6 months to complete. Lindsey Scott, Sales Progressor was not only professional but genuinely caring and supportive to both us and the Vendor.

Tina · 24 October 2021

★★★★★ 1/5

Trustpilot

Stay away from this company

Stay away from this company , these agency is clearly money collectors and they are happy to do everything to take money from you, they will lie , fake the facts and do anything where they know the law and they know how to sneak through it and just waste your time .

Mohamed · 7 June 2024

★★★★★ 1/5

Trustpilot

This firm is utterly appalling

This firm is utterly appalling, avoid them like the plague! I rented my property through them, I did not get the service I paid for in the terms & conditions of the contact. They made numerous administrative errors, that came at any addition cost to me through their negligence. They cannot be trusted, they are lazy, unprofessional & incompetent.

Lisa · 29 January 2024

★★★★★ 5/5

Trustpilot

First class service were just in touch and got prompt…

We were just in touch and got prompt replies from very courteous people

NickChaplin · 27 October 2025

★★★★★ 5/5

Google

Lorraine has been a great support through the selling process, would 100% recommend

Kirsty · 24 October 2023

★★★★★ 5/5

Google

Lorraine Robinson is superb,always there for me, I say welldone.

Falodun · 28 December 2023

★★★★★ 5/5

Google

I’ve just purchased a house listed with Jan Forster. Lindsey Scott was great - she was prompt in answering any queries and was a huge help in getting us to completion.PositiveResponsiveness, Professionalism

Melanie · 24 October 2021

★★★★★ 5/5

Google

Moving house is stressful at the best of times and with my sale/purchase, as with many, had a few to many difficult obstacles to overcome but I couldn’t of asked for more having Lindsey Scott on the end of the phone. Lindsey treated the purchase as it was her own and worked tirelessly to get all issues resolved and communicated every step of the way. She went above and beyond daily and can’t thank her enough. A real asset to the company! Thank you.PositiveResponsiveness, Quality, Professionalism, Value

Jack · 24 October 2021

★★★★★ 5/5

Google

A sound knowledge of the local market with a good value package offered for managing the sale. The proposed sale price was realistic and the photos produced put the property in a good light. The enquires from potential buyers were handled efficiently with an effective online booking system for viewings. Following an agreement on the sale, Lindsey took control of the process and was diligent, responsive and persistent in keeping the deal alive, bringing it to fruition under very difficult COVID conditions.PositiveResponsiveness, Professionalism, Value

Peter · 24 October 2021

★★★★★ 1/5

Trustpilot

Would give 0 stars if I could.

Would give 0 stars if I could.The company couldn’t provide us with a working toilet throughout our tenancy. Pinned the blame on us even though the plumber told us it was the unit. Jan forster then wanted us to pay rent even tho we were living in a property with no toilet ! Having to work from home during covid times and use the toilets of local supermarkets! Zero response from the company zero resolution and they still have our deposit 1 month on from leaving with no one being in touch.This company is the most incompetent, unprofessional company I have ever dealt with. We will be taking this further. If you want to have a hassle free tenancy use someone else.

Jordan · 13 September 2021

★★★★★ 5/5

Google

Thanks Leah for all your help- much appreciated!

Amy · 28 December 2023

★★★★★ 1/5

Trustpilot

Dishonest, do not follow published procedure.

Totally dishonest company who does not implement their published policy. As a potential renter, this company got me to jump through all of the hoops, providing all personal data in advance, agreeing the tenancy detail etc....but still would not allow the paying of a holding deposit. The aim: to keep all prospective tenants dangling by a hook for days on end without them having to make any commitments.At the end, they told me i had not got the property because other applicants could move in earlier: completely wrong.Advice to landlords: If you want to have happy prospective tenants, with a letting agent who is fair and honest, avoid this company.

Paul · 24 March 2021

★★★★★ 5/5

Google

Excellent service received. Lorraine was very helpful and professional.

Dan · 24 October 2023

★★★★★ 5/5

Google

Great estate agents in Tynemouth front street . Staff are polite and genuinely interested in getting you a sale on your property. The details on my property where correctly put together. Great video uploaded to YouTube and rightmove showed my flat off perfectly.

Jennifer · 25 June 2024

★★★★★ 1/5

Google

Representative came out agreed on fee and how much property was going on sale for then asked to sign. Weeks later I ring up to find out if there's been recent interest in which they tried to get me to drop asking price by £10,000 after originally being told the asking price would sell easy. I requested to cancel their services in which they told me I was tied in to a sole agreement with themselves for 20 weeks and couldn't go with another estate agent. This was never mentioned to me before signing with them, I had been mis-sold their services. I have made a complaint and will be seeking Futher action. if you do go through this company please make sure to ask the full terms before signing any agreement and be aware they also fail to retrieve feedback from recent viewers.

Alistair · 25 October 2019

★★★★★ 4/5

Trustpilot

Good agents who work hard to help you

Speaking as a buyer, this is a good estate agent. The Tynemouth office worked hard for us, providing lots of leads and following up actively. The people we dealt with were friendly and efficient. The property descriptions seem fairly accurate although you have to realise they are working for the vendor. For example it might say “private rear yard” although it omits the bit about “but it’s shared with the upstairs flat”. The photos are good and reasonably realistic. So when you get to the property you don’t feel too disappointed with the reality.One of the better agents for the Coast area.

R · 2 June 2019

★★★★★ 5/5

Google

Sold house in less than a week... house had been advertised with another vendor for a year. Highly recommended

Paul · 23 April 2025

★★★★★ 1/5

Trustpilot

AVOID LIKE PLAGUE

Left a household of 6 (including a baby) to live in damp and moldy conditions. 4 of the rooms unusable due to their condition. Children's toys damaged by the mold. Issued an eviction notice for 2 weeks before Christmas after Tennant submitted a complaint. AVOID this company like the plague.

LandlordsAreLeeches · 16 November 2023

★★★★★ 1/5

Trustpilot

I wish I had read the reviews before…

I wish I had read the reviews before engaging with Jan Forster Estates as we'd not had gone near them. My daughter had a move in date a month in advance from them, she booked her removal company etc. 1 working day before move in, the agent pulled out saying the existing tenant was no longer moving out. Something not right about the whole thing, it stinks!

Carol · 25 March 2022

★★★★★ 5/5

Google

I had Lorraine Robinson looking after me for the sale of my flat and was extremely pleased with her work. Always able to get in touch and always kept updated. Even stepped up with some extra assistance when my conveyancer was dropping the ball! Highly recommend her and Jan Forster.

Ross · 24 October 2023