Trusted Agent profile · North Tyneside
★★★★★
200 reviews across 2 platforms
10 Front Street, Tynemouth, North Shields, NE30 4RG, North Tyneside, NE30 4RG
Jan Forster's office in North Tyneside, at 10 Front Street, is rated 3.9 out of 5 across 200 reviews on two platforms, including 117 Google reviews rated 4.5.
Every review we hold for the North Tyneside office, from every platform, shown as written. First names only.
2/5
GoogleCurrently renting from Jan Forster. Easy enough process getting the property in the first place, however, communication and service has been quite poor since we have moved in. Repairs not completed for 2 months, we have contacted the office on several occasions and get the same “we’ll call you back” response then radio silence. Managed to book in a repair man once however they picked the one day we told them we wouldn’t be in so had to reschedule.
5/5
GoogleJan Foster Tynemouth is an excellent estate agent service. Incredibly professional and responsive. From making an inquiry to visiting the property to completion was really supportive. I would highly recommend them.
5/5
GoogleI dealt with Lorraine Robinson who was very professional and kept me up to date at all times with the process and answered all my queries on a timely basis! All in all Lorraine provided an excellent service and is a credit to the company.
1/5
GoogleShocking estate agents. Avoid at all cost! They want to tie you in for 12 weeks then do nothing other than post on right move and when you complain and ask to leave charge you £1,800 for not selling the house and threaten you with legal action.
Thank you for your feedback and once again we are sorry you were unhappy with our service. As explained to you in line with our contract we do have a tie in period which is normal. Whilst in our contract we did find a buyer for you who unfortunately decided not to proceed. We tried to help and actioned all your requests, but you decided against our advice to use another agent whilst in our contract period. In line with our complaints procedure the matter has been fully and properly investigated by the Property Ombudsman who found that we had acted appropriately and were not at fault. Clients can rest assured that we are a reputable and helpful estate agent.
5/5
GoogleWe had an excellent experience buying our house in Tynemouth, from viewing to chasing the vendor's solicitor to picking up the keys, Leah Ramsay was always friendly, quick to respond to emails & calls and a welcome change from dire estate agents we've dealt with before. Thanks!
5/5
GoogleI’ve just completed the purchase of my first house and I would thoroughly recommend Jan Forster Estates for anyone looking to do the same. They were so helpful, especially Leah Ramsay who kept us up to date with every step and was so lovely. Thanks again :)
5/5
GoogleThe service, advice and support from Jan Forsters Tynemouth during my house move has been fantastic. Ashley has been amazing, going above and beyond, nothing was a problem for him. From beginning to end the whole team have been great. I can't praise or thank them enough.
1/5
TrustpilotDreadful estate agents who sent buyers…
Dreadful estate agents who sent buyers who couldn’t afford the house , sent unvetted buyers I had a sold sign up and down 3 times in a week , unfortunately my own experience with this company was abysmal from start till I gave up with them (4 weeks after in) of appalling service (which I was charged for £1800) and went with another company in Northtyneside next2buy who sold it in 3 days please save yourself the bother and check out all the other reviews on all review sites they are terrible ,
1/5
TrustpilotJan Forster's could not be bothered
Jan Forster's sale/sold sign fallen off and laying in my pathway becomming hazzardous. I emailed them twice and still not bother to come and collect. Tynemouth office to this location is 5 minutes by drive.
Hello Meiko, Thank you for your feedback. Your email regarding the board was received by us on the 10th of February. We arranged for our board contractors to remove the board as you requested that same day. We can only apologise if this has not yet been removed. We do not remove our boards in house- we use a third party company for this who will chase immediately. Kind regards, Jan Forster Estates
5/5
GoogleThe staff at Jan Forster Tynemouth were a great help to us during the selling of our house; with particular thanks to Lorraine who was our main contact throughout and Carl who managed all the viewings of the house. Many thanks to all for your help.
5/5
TrustpilotVery efficient and professional
Very efficient and professional.
4/5
GoogleJanforsters, Tynemouth, were helpful in me purchasing an excellent property. Especial thanks to Lorraine, Joyce and Michelle who provided a warm and creative response to enquiries at a very stressful time.
5/5
TrustpilotExcellent service throughout the sales…
Excellent service throughout the sales process. Special mention to Ethan and Karen for their valued advice, assistance and time taken throughout the transaction.
5/5
TrustpilotI sold my property through Jan Foster…
I sold my property through Jan Foster and the process was seamless - from arranging professional photos, helping us find a buyer and guiding us through the sales process we couldn't be happier and wouldn't hesitate to contact them in the future.
5/5
GoogleI recently bought and sold using the Tynemouth branch I found that the team were efficient, friendly and professional throughout, they updated us at every step. I’d like to thank Michelle Ormond who went above and beyond in helping us with a few issues that arose and she was always available to help with any queries we had.PositiveResponsiveness, Quality, Professionalism, Value
1/5
TrustpilotStay well clear
Everything you will read about this company is true what they actually want is to tie you into a 12 week contract to sell, do a few photos, post on Rightmove then sit back and wait out the 12 weeks or if you get sick enough claim £300 cancellation fee for doing no work! Each time I tried to ring the call went to voicemail so how can potential buyers ever get to view houses through them!
1/5
TrustpilotCustomer service is terrible
Customer service is terrible! They will email you but then don't reply to your emails. We were ready and prepared to put down £2000 for a rental property but because we couldn’t move in within 2 weeks due to having to giving notice on current tenancy, we have then just been completely ignored by the company! The house is still up for rent almost 2 weeks later so looks like they haven’t managed to find anyone else either.
5/5
GoogleThe staff at Tynemouth were excellent in dealing with the sale of our house, all very helpful and professional, special thanks to Lorraine who helped to communicate with solicitors to push our sale through. Would definitely recommend the Tynemouth branch.
5/5
TrustpilotIt was a real pleasure working to sell…
It was a real pleasure working to sell my Aunts house with Jan Forster. They were very efficient and reactive to all my queries. At times they went that extra mile to help sell the property.
5/5
TrustpilotGreat experience buying house
Had a great experience buying the house through Jan Forster. We had a few viewings, all were arranged really quick. Lorraine from Tynemouth branch was really helpfull through all the buying process.
5/5
GoogleWe couldn’t be more happy with all the staff at Jan Forster, especially Lorraine and Michelle and Carl you are amazing - excellent first class service - we would not use anyone else - thank you
5/5
GoogleGreat experience with everyone in the Tynemouth office. Judith was lovely and helpful, and Michelle has been an absolute superstar, keeping us sane and fighting our corner, and being patient explaining everything, through the whole process!!
5/5
TrustpilotJan Forster 5⭐️
I appointed Jan Forster Estate Agents to search for a new tenant for a property I own.
5/5
TrustpilotI am posting this review to advise…
I am posting this review to advise people to read reviews based on the experiences of clients who have actually used the services of this Market leading company.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Jan Forster's North Tyneside office has 200 reviews across two platforms: 117 on Google, 83 on Trustpilot (across the whole business).
Jan Forster Tynemouth is rated 3.9 out of 5 across all 200 reviews, and 4.5 out of 5 on Google from 117 reviews.
Jan Forster Tynemouth, 10 Front Street, Tynemouth, North Shields, NE30 4RG, North Tyneside, NE30 4RG.
