Trusted Agent profile · NEWPORT

Watson Bull & Porter Newport reviews

4.4

★★★★★ Great

134 reviews across 1 platform

31 High Street, NEWPORT, PO30 1SS

Watson Bull & Porter's office in NEWPORT, at 31 High Street, is rated 4.4 out of 5 across 134 reviews on 1 platform, including 134 Google reviews rated 4.4.

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4.4 / 5

134

Reviews on Google

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the NEWPORT office, from every platform, shown as written. First names only.

5/5

Google

Thank you Daniel and Lauren from the lettings team. They were kind helpful and very understanding , nothing was to much trouble it made the whole experience run smoothly whereas it can sometimes be stressful. Excellent work I’ll be recommending you to other people. 5 stars!!!

Dan · 11 August 2022

Agent replied · 7 June 2023

Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.

5/5

Google

I highly recommend Watson Bull and Porter, Newport, Isle of Wight , specially LAUREN and DANIEL for being so responsive with all my queries. They were very quick to find a property that suits me even if I was a newcomer and this is the first time that I will be renting a property given the competition in the letting market in the island without any hassles. They do it without prejudice and they are very approachable. They never turned me down and was the first one who approached me for a possible available property since I walked in their office.

Melody · 31 August 2023

Agent replied · 30 October 2023

Hello Melody, It's fantastic to see another 5* review and recommendation for our local team. I will make sure your kind comments are known to the team. Many thanks, Scott @ Customer Care

5/5

Google

My husband and I have recently moved in to a place let by Watson Bull and Porter, and I have to say, everything about the process has been exceptionally smooth. Daniel and Clara have been absolutely brilliant with guiding us through the renting process, and were always available if we needed them. I thoroughly recommend renting through this letting agency.

Kathryn · 25 September 2024

Agent replied · 25 October 2024

Many thanks for your fantastic 5* review and recommendation Kathryn. I will of course pass on your kind hearted words to our Newport branch. Best wishes, Lucy, Customer Relations.

5/5

Google

Clara at Watson, Bull & Porter was absolutely fantastic. She made the entire moving process so much smoother and was incredibly helpful every step of the way. Definitely a five-star experience!

Nicholas · 15 September 2025

Agent replied · 15 April 2026

Thank you for your kind words, we're glad to hear that Clara provided you with a five-star experience during your move! We strive to make the process as smooth as possible for our customers. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Daniel and Lauren were amazing with helping me and my mate move in to our first flat and we definitely couldn’t have done it without their help! Very friendly and made the whole process less stressful and nerve racking for us both, thanks guys!PositiveResponsiveness, Professionalism

Kieron · 25 August 2021

Agent replied · 7 June 2023

Many thanks for the marvellous 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

So many thanks to Lee, Lauren, and Alison, who handled the purchase of our new home in such a proffesional manner, great help in a stressful time. Thankyou all so much. Rosalind & Colin Allen

Colin · 9 December 2022

Agent replied · 7 June 2023

Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

Daniel and Lauren have both been fantastic, they both helped me into my first new flat and I couldn’t be happier, they have helped me above and beyond to get me into this flat and made it so easy when I’ve never done this before, I really recommend if you are looking for a flat to rent these guys will do all they can to help you and lead you in the right path.

Shan · 31 August 2023

Agent replied · 30 October 2023

Many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.

1/5

Google

I called to arrange a viewing. Instead I received a sales pitch on how I should list my house with WBP so that the sellers of the house we were looking at would take us seriously. I told the girl that I won’t take up any more of her time and ended the call. In my opinion this is poor customer service and it certainly takes the good feeling out of looking at potential new properties. I will be avoiding WPB in future and I will be advising others to do the same.

Daniel · 8 January 2023

Agent replied · 7 June 2023

Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.

5/5

Google

Great service. We had been looking for a place for ages and with Watson Bull and Porter we were lucky the first time. The staff, especially Lauren, were super friendly and helpful throughout the process.

ANABEL · 10 September 2022

Agent replied · 7 June 2023

Thank you for your superb 5* review and your kind words. Best wishes, Lucy, Customer Relations.

1/5

Google

My Sister in law had the misfortune of dealing with Lee from the sales team recently when she and the family had to move when their landlord sold the house. Despite not having WBP as landlords Lee felt it necessary to use defamatory language and verbal abuse during a telephone call with my sister in law after the property was vacated. If it wasn't upsetting enough to face an eviction during a pandemic and having to move to a new town having to endure what can only be described as a tirade of abuse was incredibly distressing. Nobody deserves to be treated like that.NegativeQuality

Jo · 25 August 2022

Agent replied · 7 June 2023

Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.

5/5

Google

Lauren has been amazing with all the details to move into our new house, friendly and the communication has been great . So looking forward to getting our keys Michelle

Michelle · 9 November 2022

Agent replied · 7 June 2023

Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.

3/5

Google

Found them very very poor on communication, extremely slow on processing sale. 6 months, empty house and we were chain free. Knew very little about the property on first viewing. Just all round pretty unenthusiastic considering how large the purchase is.....

Kris · 5 January 2025

Agent replied · 8 January 2025

Hello Kris, Thank you for sharing your feedback with us. I'm sorry to hear about your experience with communication and the processing of your sale. We strive to provide the best service possible, and your comments are invaluable in helping us improve. Please feel free to reach out to us at review@countrywide.co.uk so we can address your concerns directly. Best regards, Lucy, Customer Relations Team

5/5

Google

Finding somewhere off of the Island when you're on the mainland is notoriously difficult, from the video tour I secured my new home and it's been an absolute pleasure dealing with Lauren and Daniel. Laurens positive cherpy demeanor had a wonderfully calming effect in a very stressful time. Nothing was too much and the team worked tirelessly to chase my garentour company so I could move at very short notice. They even helped me on my business move day when I misplaced my keys, absolutely fantastic customer service very much appreciated 🙏

Heidi · 7 June 2022

Agent replied · 7 June 2023

Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.

5/5

Google

Very fast and organised. Our agent, Lauren Betterton, is approachable and had our best interests in the process. Thank you Lauren!

Lian · 24 May 2023

Agent replied · 7 June 2023

Wonderful to read your lovely comments about our local team. Thank you so much for taking the time to review them 5*! - Kind Regards, Scott @ Customer Care.

4/5

Google

I would like to take this opportunity to thank Watson Bull & Porter especially Rosie, whome we found to be extremely helpfull, knowledgeable and went the extra mile in trying to find us our new home. A big thanks again Rosie.

Stuart · 7 June 2020

Agent replied · 7 June 2023

Thank you for your wonderful review! I will make sure your kind comments are forwarded to our local team and their Regional Director. Best wishes, Scott

1/5

Google

Misleading information and unreliable

Jessica · 15 January 2026

Agent replied · 15 April 2026

Hello, I am sorry you feel this way please email me at EAComplaints@Connellsgroup.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Feedback and Support Team.

5/5

Google

Highly reccomend the services of Watson Bull & Porter - Chlöe, Kyle and the rest of the team were fantastic helping us find and view properties. They were very accomodating to our schedules and quickly responded to any questions we had - Above and beyond.

Tristan · 25 September 2024

Agent replied · 25 October 2024

Thank you for taking the time to leave us this great 5* review and recommendation Tristan. Kind regards, Lucy, Customer Relations.

5/5

Google

Cannot praise or recommend this agency enough. Both Lauren and Daniel have tucked me up and looked after me every step of my process and because of this dream team, I managed to secure my perfect property within 48hrs. Thoroughly efficient, professional but equally friendly, upfront and honest. Rest assured you will be in safe hands from start to finish. Thanks again deeply guys ✔️👍

Steve · 2 August 2023

Agent replied · 30 October 2023

Hi Steve, It is great to read your about your experience with our local team and thank you for your 5* review! - Best wishes, Scott @ Customer Care.

5/5

Google

Daniel was very impressive as a letting agent willing to go that extra mile. He kept me updated throughout the process of letting my property , communicated in a language I could understand .

Kevin · 7 June 2021

Agent replied · 7 June 2023

It is great to see another 5* review for our local team! Thank you for taking the time to share your experience. Kind regards, Scott @ Customer Relations

5/5

Google

Extremely helpful and answered any questions I had

Taylor · 15 November 2025

Agent replied · 15 April 2026

Thank you for your kind words! We strive to provide amazing customer service and are thrilled to hear that we were able to assist you with your questions. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Super helpful and easy to use. Provides clear, accurate, and friendly guidance every time.

Adrian · 15 September 2025

Agent replied · 15 April 2026

Thank you for the glowing review! We take pride in making our services user-friendly and giving accurate guidance. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Jack and Clara have been really helpful and friendly, they respond quickly to concerns and questions

Melisa · 15 August 2025

Agent replied · 15 April 2026

Hello Melisa, Thank you so much for your wonderful 5* review! I'm thrilled to hear that Jack … More

5/5

Google

I have had great service from the team at Watson Bull and Porter I have found Clara, Dan and Amy (maintenance team) all extremely helpful. Hightly recommended

Onemansjunk · 14 March 2025

Agent replied · 15 April 2025

Thank you for the fantastic 5* review and recommendation. I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.

5/5

Google

Thank you to Daniel and the team for their excellent support and advice when looking for a rental property. You were the most helpful agent in Newport by far. Keep up the good work!

Simon · 7 June 2020

Agent replied · 7 June 2023

Thank you for your brilliant 5* review and comments about our local team. Best wishes, Scott

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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Questions about Watson Bull & Porter Newport

How many reviews does Watson Bull & Porter Newport have?

Watson Bull & Porter's NEWPORT office has 134 reviews across 1 platform: 134 on Google.

What is Watson Bull & Porter Newport's rating?

Watson Bull & Porter Newport is rated 4.4 out of 5 across all 134 reviews, and 4.4 out of 5 on Google from 134 reviews.

Where is Watson Bull & Porter's NEWPORT office?

Watson Bull & Porter Newport, 31 High Street, NEWPORT, PO30 1SS.

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