Every review we hold for the NEWPORT office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleAs current WB&P tenants we have recently decided to move on to a place that suits our current needs best. Theyve been so active and professional throughout this process, going the extra mile to assure us every step of the way - from …
Psalm · 15 September 2025
Agent replied · 15 April 2026
Thank you for taking the time to leave such a positive review! We are sad to see you go but are happy to have been able to assist you in finding a new home that meets your needs. We strive to provide exceptional service and are glad to hear … More
★★★★★ 5/5
GoogleReally pleased with the high quality service. The estate agents (particularly Lauren and Daniel) have helped make moving out with my partner for the first time extremely easy, as they have helped with all questions and queries we have had, helped get everything ready and have made sure we have settled in okay. Can’t thank the team enough!PositiveResponsiveness, Quality, Professionalism, Value
Gemma · 25 August 2021
Agent replied · 7 June 2023
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe had such a seamless experience with renting a little cottage on the Island. Daniel and Clara were brilliant. Never had such a straight forward move.
Vlad · 3 August 2024
Agent replied · 24 August 2024
Thank you for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMe and my partner had been searching for a place to rent for a while before finding a property with Watson Bull & Porter. We had a fast-approaching deadline, and they made it possible by handling everything incredibly quickly! Clara met us …
Jess · 15 August 2025
Agent replied · 15 April 2026
Thank you so much for your kind words, Jess and Bailey! We're thrilled that you had a smooth and stress-free experience renting with us. Clara is an excellent member of our team, and we are glad that she was able to assist you. We hope you … More
★★★★★ 5/5
GoogleAbsolutely amazing experience from the first call on way to moving to our new house very soon. I highly recommend WB&P to everyone looking for their new home and special mention to Lauren B. who has been brilliant from the start! Xx
Unintentionally · 6 June 2023
Agent replied · 7 June 2023
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWatson Bull & Porter (Newport) acted as an agent for the sale of my flat. There were several hurdles which we had to overcome to progress the sale. Alison and Danielle were instrumental in getting through the obstacles and the flat was sold for the asking price, which I was very happy about. They were proactive and creative and drove the sale through successfully.
Ray · 8 June 2019
Agent replied · 7 June 2023
It is wonderful Ray, to read such a positive 5* review and to read that you found Alison and Danielle so helpful and proactive in gaining you a successful sale at full asking price.
Kind regards, Scott
★★★★★ 5/5
GoogleLettings team have been extremely helpful with our house move. Clara especially has always been more than happy to help with any queries we’ve had and has made the whole experience run nice and smoothly!
Dave · 15 September 2025
Agent replied · 15 April 2026
Thank you for your kind words! We are thrilled to hear that our lettings team, especially Clara, has been helpful during your house move. It's our goal to make the process as smooth as possible for our customers. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleClara and Jack have both been great through the process of me and my partner letting a house with WBP, really helpful, quick to answer any questions we had, and made the entire process super smooth and streamlined
James · 15 August 2025
Agent replied · 15 April 2026
Thank you so much for your kind words! We loved working with you and are thrilled that we were able to make your experience with us smooth and streamlined. It was a pleasure helping you and your partner find the perfect home. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleThank you Daniel and Lauren from the lettings team.
They were kind helpful and very understanding , nothing was to much trouble it made the whole experience run smoothly whereas it can sometimes be stressful.
Excellent work I’ll be recommending you to other people.
5 stars!!!
Dan · 11 August 2022
Agent replied · 7 June 2023
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI highly recommend Watson Bull and Porter, Newport, Isle of Wight , specially LAUREN and DANIEL for being so responsive with all my queries. They were very quick to find a property that suits me even if I was a newcomer and this is the first time that I will be renting a property given the competition in the letting market in the island without any hassles. They do it without prejudice and they are very approachable. They never turned me down and was the first one who approached me for a possible available property since I walked in their office.
Melody · 31 August 2023
Agent replied · 30 October 2023
Hello Melody, It's fantastic to see another 5* review and recommendation for our local team. I will make sure your kind comments are known to the team. Many thanks, Scott @ Customer Care
★★★★★ 5/5
GoogleMy husband and I have recently moved in to a place let by Watson Bull and Porter, and I have to say, everything about the process has been exceptionally smooth. Daniel and Clara have been absolutely brilliant with guiding us through the renting process, and were always available if we needed them. I thoroughly recommend renting through this letting agency.
Kathryn · 25 September 2024
Agent replied · 25 October 2024
Many thanks for your fantastic 5* review and recommendation Kathryn. I will of course pass on your kind hearted words to our Newport branch. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleClara at Watson, Bull & Porter was absolutely fantastic. She made the entire moving process so much smoother and was incredibly helpful every step of the way. Definitely a five-star experience!
Nicholas · 15 September 2025
Agent replied · 15 April 2026
Thank you for your kind words, we're glad to hear that Clara provided you with a five-star experience during your move! We strive to make the process as smooth as possible for our customers. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleDaniel and Lauren were amazing with helping me and my mate move in to our first flat and we definitely couldn’t have done it without their help! Very friendly and made the whole process less stressful and nerve racking for us both, thanks guys!PositiveResponsiveness, Professionalism
Kieron · 25 August 2021
Agent replied · 7 June 2023
Many thanks for the marvellous 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleDaniel and Lauren have both been fantastic, they both helped me into my first new flat and I couldn’t be happier, they have helped me above and beyond to get me into this flat and made it so easy when I’ve never done this before, I really recommend if you are looking for a flat to rent these guys will do all they can to help you and lead you in the right path.
Shan · 31 August 2023
Agent replied · 30 October 2023
Many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
GoogleI called to arrange a viewing. Instead I received a sales pitch on how I should list my house with WBP so that the sellers of the house we were looking at would take us seriously.
I told the girl that I won’t take up any more of her time and ended the call.
In my opinion this is poor customer service and it certainly takes the good feeling out of looking at potential new properties.
I will be avoiding WPB in future and I will be advising others to do the same.
Daniel · 8 January 2023
Agent replied · 7 June 2023
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleGreat service. We had been looking for a place for ages and with Watson Bull and Porter we were lucky the first time. The staff, especially Lauren, were super friendly and helpful throughout the process.
ANABEL · 10 September 2022
Agent replied · 7 June 2023
Thank you for your superb 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
GoogleMy Sister in law had the misfortune of dealing with Lee from the sales team recently when she and the family had to move when their landlord sold the house. Despite not having WBP as landlords Lee felt it necessary to use defamatory language and verbal abuse during a telephone call with my sister in law after the property was vacated.
If it wasn't upsetting enough to face an eviction during a pandemic and having to move to a new town having to endure what can only be described as a tirade of abuse was incredibly distressing. Nobody deserves to be treated like that.NegativeQuality
Jo · 25 August 2022
Agent replied · 7 June 2023
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk
Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleLauren has been amazing with all the details to move into our new house, friendly and the communication has been great . So looking forward to getting our keys
Michelle
Michelle · 9 November 2022
Agent replied · 7 June 2023
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 3/5
GoogleFound them very very poor on communication, extremely slow on processing sale. 6 months, empty house and we were chain free. Knew very little about the property on first viewing. Just all round pretty unenthusiastic considering how large the purchase is.....
Kris · 5 January 2025
Agent replied · 8 January 2025
Hello Kris,
Thank you for sharing your feedback with us. I'm sorry to hear about your experience with communication and the processing of your sale. We strive to provide the best service possible, and your comments are invaluable in helping us improve. Please feel free to reach out to us at review@countrywide.co.uk so we can address your concerns directly.
Best regards, Lucy, Customer Relations Team
★★★★★ 5/5
GoogleFinding somewhere off of the Island when you're on the mainland is notoriously difficult, from the video tour I secured my new home and it's been an absolute pleasure dealing with Lauren and Daniel. Laurens positive cherpy demeanor had a wonderfully calming effect in a very stressful time. Nothing was too much and the team worked tirelessly to chase my garentour company so I could move at very short notice.
They even helped me on my business move day when I misplaced my keys, absolutely fantastic customer service very much appreciated 🙏
Heidi · 7 June 2022
Agent replied · 7 June 2023
Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
★★★★★ 4/5
GoogleI would like to take this opportunity to thank Watson Bull & Porter especially Rosie, whome we found to be extremely helpfull, knowledgeable and went the extra mile in trying to find us our new home.
A big thanks again Rosie.
Stuart · 7 June 2020
Agent replied · 7 June 2023
Thank you for your wonderful review! I will make sure your kind comments are forwarded to our local team and their Regional Director. Best wishes, Scott
★★★★★ 5/5
GoogleVery fast and organised. Our agent, Lauren Betterton, is approachable and had our best interests in the process. Thank you Lauren!
Lian · 24 May 2023
Agent replied · 7 June 2023
Wonderful to read your lovely comments about our local team. Thank you so much for taking the time to review them 5*! - Kind Regards, Scott @ Customer Care.
★★★★★ 1/5
GoogleMisleading information and unreliable
Jessica · 15 January 2026
Agent replied · 15 April 2026
Hello, I am sorry you feel this way please email me at EAComplaints@Connellsgroup.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleHighly reccomend the services of Watson Bull & Porter - Chlöe, Kyle and the rest of the team were fantastic helping us find and view properties. They were very accomodating to our schedules and quickly responded to any questions we had - Above and beyond.
Tristan · 25 September 2024
Agent replied · 25 October 2024
Thank you for taking the time to leave us this great 5* review and recommendation Tristan. Kind regards, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.