5/5
GoogleRed Key have been very professional and efficient. Dealing with all aspects and queries very promptly. Nothing is too much trouble. Highly recommend.
Agent replied
Thank you for taking the time to write us a lovely review, Jan.
Trusted Agent profile · Newport, Wales
Verified
Red Key Property Services Newport reviews
★★★★★
217 reviews across 2 platforms
21 Bridge Street, Newport, Wales, NP20 4AN
Part of Red Key Property Services, see every office.
Red Key Property Services's office in Newport, Wales, at 21 Bridge Street, is rated 3.8 out of 5 across 217 reviews on two platforms, including 183 Google reviews rated 3.6.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers1 review
Read the review from sellersBuyers2 reviews
Samantha Thomas at Red Key in Newport was so lovely and helpful during the process of purchasing our first property. As first time buyers Sam was so helpful at ...Read all 2 from buyers
Landlords9 reviews
We are landlords who usually manage our own properties. But after discussions with Samantha at Red Key we asked for assistance in finding a tenant. Samantha and ...Read all 9 from landlords
Tenants16 reviews
The quality of service that Rey Key provided overall was good to excellent. The staff were friendly and helpful when it came to asking questions on the ...Read all 16 from tenants
Reviews
Every review we hold for the Newport office, from every platform, shown as written. First names only.
Google1/5
GoogleNever try. They will take all money from your deposit even for what was broken before you move, even you left the house clean, you painted the walls and you washed carpets . If you choice them be carefull with photos that they make because some of them are not the same like reality.
5/5
Googlereally good experience from start to finish - helpful during initial checks, very thorough check-in, always tried to help when any property issues arose. The whole process with Red Key has been easy. They actually listen to you and make it all seem less daunting. Highly recommended!PositiveResponsiveness
1/5
GoogleIf you're thinking of interacting with this company in any way I can absolutely assure you that you will save yourself plenty of distress, upset and importantly MONEY if you simply AVOID AVOID AVOID this company like the plague.
4/5
GoogleGreat service from Joanne and Richard, made the whole process very easy, I would definitely recommend to others.
5/5
GoogleLovely friendly service from Red Key. Always responsive and at the other end of the phone. Thank you so much!
Agent replied
Thank you so much for taking the time to leave us such a lovely review, Alice.
5/5
GoogleAs a landlord I highly recommend this company for property management. Despite the difficulties with the ongoing pandemic, they continue to keep me well informed on all aspects related to the property from marketing, letting through to management. Quite simply excellent service.PositiveResponsiveness, Quality, Professionalism, Value
5/5
View AgentsFirst time buyer
Excellent service from start to finish. Nathan filled me with confidence from our first encounter and proved to be very efficient at the negotiation stage. Jackie took care of everything thereafter and was very pleasant and understanding throughout, keeping on top of solicitors who were holding things up, keeping me updated regularly.
5/5
GoogleFriendly lovely staff especially the director Jackie thank you for all you did x
Agent replied
Thank you Helen for taking the time to leave us such lovely feedback. I will be sure to pass it on to Jackie for you.
1/5
GoogleHave a track record of not returning deposits. Would highly recommend going elsewhere.
Agent replied
Sarah, as you have never been a client of ours, we kindly ask that you remove your review as it violates Google guidelines.
5/5
GoogleI got the keys and entered the property Really pleasant tidy and clean. Highly appreciated your work. Thank you!
1/5
GoogleWouldn’t even rate it the one star to be fair. Awful service.
Agent replied
John, as you have never been a client of ours, we kindly ask that you remove your review as it violates Google guidelines.
5/5
GoogleI used the services of Red Key Property Services over one year I totally recommend 👌 👍👍 they provide good apartments and good services …
5/5
View AgentsLisa snook hardworking trustworthy highly responsive
Experiencing over 10 agents in Birmingham Cardiff and Newport, as a landlord, I found red key agent very effective hardworking dedicated trustworthy . No need to chase her up, looks after the property, tenant and landlord, on time very friendly, effective and giving right advice. Dr Buick Ghorbani
1/5
GoogleProperty was in terrible condition and no maintenance at all. Insisted on an inspection 6 months into a 6 month letting when normally it should only be done yearly.
5/5
GoogleExcellent service from staff who really go the extra mile.
Agent replied
Thank you very much indeed!
5/5
GoogleGreat service, smooth transaction as well. It was quite seamless moving in. Keep up the good work👍🏻 …
5/5
GoogleFriendly and Professional service from all the staff
Agent replied
Thank you very much Brian!
5/5
View AgentsExcellent service
A very professional service. Fast and efficient. We have been very impressed with yourself and your colleagues at Redkey and wouldn't hesitate to recommend you to friends or indeed to work with you again for finding tenants and setting up contracts and inventories.
1/5
GoogleThey are joke. They don’t respond to applications.
5/5
GoogleRichard couldn’t be more helpful, easy process and very professional. Would recommend Red Key property to any wanting to rent. Class outfit. Thanks again, Stuart
5/5
View AgentsFirst time renting made easy
Was tipped off about RedKey by a friend, visited the house on the Monday and by Saturday had keys in hand. It was my first time renting but felt well at ease since everyone very professional and welcoming. Would highly recommend.
5/5
View AgentsExcellent Service
Sam and the Red Key team are very helpful, easy to deal with and offer a excellent level of service at a very fair price. I would have no hesitation in recommending Red Key Property Services to anyone considering renting a property..
5/5
GoogleAmazing team! Great at replying and helping me through the property search process! Would definitely reccommend
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Red Key Property Services Newport
What do landlords say about Red Key Property Services Newport?
9 reviews from landlords, rated 5.0 out of 5 on average. For example, Micaela wrote: "We are landlords who usually manage our own properties. But after discussions with Samantha at Red Key we asked for assistance in finding a tenant. Samantha and ..."
What do tenants say about Red Key Property Services Newport?
16 reviews from tenants, rated 5.0 out of 5 on average. For example, Peter wrote: "The quality of service that Rey Key provided overall was good to excellent. The staff were friendly and helpful when it came to asking questions on the ..."
