Trusted Agent profile · Newport · Wales
Verified
★★★★★
217 reviews across 2 platforms
21 Bridge Street, Newport, Wales, NP20 4AN
Part of Red Key Property Services, see every office.
Red Key Property Services's office in Newport, Wales, at 21 Bridge Street, is rated 3.8 out of 5 across 217 reviews on two platforms, including 183 Google reviews rated 3.6.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Samantha Thomas at Red Key in Newport was so lovely and helpful during the process of purchasing our first property. As first time buyers Sam was so helpful at ...Read all 2 from buyers
We are landlords who usually manage our own properties. But after discussions with Samantha at Red Key we asked for assistance in finding a tenant. Samantha and ...Read all 9 from landlords
The quality of service that Rey Key provided overall was good to excellent. The staff were friendly and helpful when it came to asking questions on the ...Read all 16 from tenants
Every review we hold for the Newport office, from every platform, shown as written. First names only.
5/5
View AgentsAbsolutely fantastic nothing was too much trouble very helpful
From 1st seeing the house online to picking up the keys in a week (outstanding) everything was fabulous. The girls in the office were extremely helpful and nothing was too much trouble. Would highly recommend anyone to use this company.
5/5
GoogleVery correct and organised. Friendly staff
Thank you so much Eniko :-)
5/5
View AgentsFantastic and professional service
Trisha from Newport branch was amazing from start to finish. I am extremely happy with my new rented apartment. I will definitely use Red Key again in the future if required. Thank you again for all your help.
1/5
GoogleStaff unfriendly and unhelpful. Also don't disclose things fully to the determinant of the tenant. Would NOT recommend, avoid at all costs.
4/5
GoogleRedkey helped me with my house move and I am very happy with their service. Jackie helped me with the entire process and she answered all my queries.PositiveResponsiveness, Quality
5/5
View AgentsExcellent service
Rented through redkey for a year, and was very impressed by their customer service, communication, fairness, and how they make every effort to accommodate your needs. I was always made to feel welcome.
1/5
GoogleNeed to be more sensitive about them appointments I had to wait for them more 30 min.
5/5
GoogleReally efficient procedures made moving in very easy.
5/5
GoogleAwful service. Took 200 pounds of us and didn't bother with getting in contact. Had to keep phoning them to know where we were. Need to move? Find another agency.
1/5
GoogleCan't be bothered to reply to emails.
5/5
View AgentsVery helpful throughout
Throughout the tenancy redkey were efficient and responded very quickly to any questions or issues we had. Always a polite and helpful member of staff on the other end of the phone.
1/5
GoogleNo one answered, left a message with my phone number and asked for details of a property...no one came back to me.
5/5
View AgentsOur agent.
As our Agent when we were Landlords and later as our Estate Agent , Red Key Property Services were first class and we would recommend them to family and friends.
5/5
GoogleVery good service. Affordable and very good staff.
1/5
GoogleBad communication, rude customer service very unhelpful. Misunderstanding basically, keep away from them.NegativeQuality
1/5
GoogleNo one answered, left a message with my phone number and asked for details of a property...no one came back to me.
5/5
View AgentsQuick high quality tenancy
Was able to move me into a high standard property at short notice. Easily contactable and highly hospitable. A very professional letting agent, would recommend.
5/5
GoogleRating only, no written review.
1/5
GoogleNEVER try to rent from this company they take every pound that you have on deposit for nothing just invented
1/5
GooglePoorly run property management company
5/5
GoogleRating only, no written review.
5/5
View AgentsExcellent
Excellent service from Rebecca and the Redkey. Couldn’t be happier with the help we’ve had. Would definitely recommend.
5/5
GoogleRating only, no written review.
1/5
GoogleI just got scammed don't do.. There rude af
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
9 reviews from landlords, rated 5.0 out of 5 on average. For example, Micaela wrote: "We are landlords who usually manage our own properties. But after discussions with Samantha at Red Key we asked for assistance in finding a tenant. Samantha and ..."
16 reviews from tenants, rated 5.0 out of 5 on average. For example, Peter wrote: "The quality of service that Rey Key provided overall was good to excellent. The staff were friendly and helpful when it came to asking questions on the ..."
