Crook & Blight Newport reviews

★★★★★ 5/5

Google

We have been with crooke and blight for 3 years or so, as landlords abroad we rely on prompt action, responses and resolutions on our behalf and C&B go above and beyond when it comes to any matter that requires our attention. Holly and the team are fantastic to work with and we really are happy to continue this positive relationship with them. They are every landlords dream! Thank you team crooke and blight.PositiveResponsiveness, Quality, Professionalism, Value

Charlotte · 25 August 2021

★★★★★ 5/5

Google

Crook and Blight came recommended by a friend. From the initial visit by James who was a true gentleman to the ongoing support of Lara and the team; we have to say that their service was faultless. They went the extra mile and got answers to questions that the solicitor we were using did not even take the time to respond to! Yes, highly recommended so a huge "Thank you" from Isobel and me.PositiveResponsiveness, Quality, Professionalism, Value

Lance · 25 August 2021

★★★★★ 5/5

Google

We are viewing houses for 2 months and a half now. Anthony from Crook&Blight,Newports is from far the best agent I have seen. His presentation of the house was extremly pleasant and all the details he offered were extremly useful in helping me decide. I would recommend from the bottom of my heart for anyone looking to buy or sell to get in contact with Crook&Blight especially with Anthony.PositiveProfessionalism

Marius · 25 August 2022

★★★★★ 5/5

Google

Recently let out property for me. From first contact, with James Crook and then Becky and Charlotte, service was excellent. Constantly kept me in touch with progress, answering any queries immediately and related well with prospective tenants, reaching successful conclusion. Recommend this team to everyone.

Bob · 26 May 2024

★★★★★ 5/5

Google

Becky was extremely helpful and made our move stress free, replied to emails fast and handled everything for us. If you're thinking of renting, buying or selling she is your go to girl

Clare · 4 December 2024

★★★★★ 5/5

Google

Absolutely hands down the best agency in Newport. Very professional & delivered on everything. Special mention to the agent Lara who was very helpful and supportive all the way through the process. Thanks Lara your a star!

Christopher · 28 July 2022

★★★★★ 5/5

Google

Phoned up and spoke to Charlotte about the rental process and she was very patient and explained everything to me and helped me have a better understanding of everything! Was very helpful as this is my first time renting and made my experience so much better!

Tegan · 27 March 2024

★★★★★ 5/5

Google

I was bowled over by the friendliness of the staff, especially Becky who went out of her way to reasure me and answer my countless questions. She went above and beyond.

Amy · 4 December 2024

★★★★★ 5/5

Google

Becky at Crooke and Blight has gone above and beyond to help me being a landlord of a property in Newport. Living so far away as I do she has worked so hard to organise getting the property compliant with the new Welsh laws. She has also arranged the electric certificate and E P C certificate all during a period where the company she works for were not receiving any commission. I would highly recommend anyone thinking of using a letting agent to contact Becky who takes away all the stress of navigating all the legislation and compliance issues. Ian Mashford

Mashford · 11 November 2024

★★★★★ 5/5

Google

Fantastic estate agent for both sales and lettings. Directors and all members of staff are approachable, super friendly and forge great relations during sales and lettings. Special shout out to Becky and Alice in lettings with their can do attitude, always getting results and just being amazing at what they do. 😊 …

Lee · 8 October 2023

★★★★★ 5/5

Google

I have been a tenant of Crook & Blight for over 6 years in 2 properties. They have really looked after me during that time. All staff are very helpful especially Anthony.

Yvonne · 28 July 2022

★★★★★ 5/5

Google

It's early days yet, as we have just started using Crook and Blight. But so far they have been excellent. Becky and Bethan have been quick off the mark ensuring our property is ready for letting and up to scratch for the new tenants, and having to organise a lot of people to get various work done. Nothing's too much trouble, and they get back to us very promptly with email responses. We are very pleased with their service, and long may it continue!

Steve · 28 July 2022

★★★★★ 5/5

Google

Really happy with the service me & my partner have received from Crook & Blight! We’ve found all of the staff to be so lovely and helpful, nothing has ever been an issue. Antony assisted us with a viewing and we couldn’t of asked for a better Estate Agent, he was very knowledgable and helpful. We both felt very relaxed and comfortable in his presence. He made sure we were aware of the next steps and answered any questions that we had as first time buyers, which was so reassuring, as it can be a daunting process! We have dealt with lots of estate agents over the last few weeks - if only they were all as friendly & helpful!! Thanks again!!

Astin · 28 July 2022

★★★★★ 5/5

Google

Currently rent a house which is through Crook and Blight. Anthony showed us around the property when we first went to see it. He was brilliant and reassuring and we have been renting the same property for over 3 years. A good team that I have had lots of communication with via phone and email even through the pandemic. They do try their best to ensure their tenants maintenance issues get sorted straight away. Becky bless her chases until the jobs are done. Anthony does the house inspections which is done every 3 months and he is always bubbly and puts you at ease. Would recommend this company especially due to the efforts they have put in to ensure everything is right for us.

Krystle · 28 July 2022

★★★★★ 5/5

Google

I have viewed 2 properties with Anthony, of Crook and Blight, and both times I was very impressed by how he handled the viewings. He has exactly the right mix of expertise, professionalism and knowledge, whilst being friendly, helpful and knowledgeable about the properties and the local areas. I also really appreciated the fact that he allowed me to view the properties at my own pace, without the incessant talking that some other estate agents are prone to do.PositiveProfessionalism

Wyn · 25 August 2022

★★★★★ 5/5

Google

I first came into contact with Crook and Blight in 2015 when I was looking to buy a new home. They couldn't have been better! There was no pressure during the viewings, they turned up on time and were extremely professional throughout the entire process. Also as a landlord, my property became available during 2016, and after being unhappy with my current letting agents, I decided to give Crook and Blight a go. Once again they were brilliant to deal with. Communications were excellent, they kept me in the loop at all times, and the feedback from the tenant was also extremely positive. I can safely say they are the best agents I have dealt with in Newport.

M · 29 July 2017

★★★★★ 5/5

Google

Big thanks to Elena - her service was immaculate and very quick and efficient. We are so happy with our new home to be. Thanks again! :)

Empress · 7 December 2024

★★★★★ 1/5

Google

A one star is simply because after months of unnecessary delays caused by this estate agent we got the house we purchased. Though we were the purchasers through this estate agent , it was clear that they have absolutely zero interest in customer care and were not interested in caring for a purchaser of a property that they are trying to sell. Every customer call we didn’t have our appointed staff member available & had to leave messages which were not passed on or miscommunicated. We had an inquiry about the property during the purchase and had a very clear request from our solicitor; that the seller needed to get building regs certification at their cost . Through the total inadequacy of any understanding of this request we ended up with 8 weeks of delay and the seller being misunderstood on actions they were required to do to . Also this estate agent telling the seller that they didn’t need to pay for a survey that would be .. incorrectly our … responsibility. Fortunately our solicitor went above & beyond for us and got everything resolved. This however was not the end of the saga as this estate agent did not correctly complete with keys & lied to our solicitors that they had keys for the property when they did not . This was completion without possession and an absolutely sickening situation to be in. When we got to the office to physically get the keys we were not even acknowledged . Simply shoved an envelope saying that she didn’t know what key was for what . The absolute cheek that overall there was no apologies given and no congratulations… this is not just lacking customer service but basic civil manners. I would never sell or view a house with estate agent.

Emma · 22 September 2024

★★★★★ 5/5

Google

We have recently sold a property through Crook & Blight and from start to finish their professionalism was unquestionable. All members of staff, as well as always being pleasant and caring, went beyond expectations and couldn't do enough to ensure a stress-free move. We were part of a long and difficult chain and we believe that without the endeavours of the team, especially Richard, Jane and Hollie our sale would not have gone through. We thoroughly recommend Crook & Blight to anyone thinking of buying or selling in the area.

Gwyn · 29 July 2016

★★★★★ 5/5

Google

Had an amazing experience! Becky was very helpful and went above and beyond! So grateful for her help 😊 I can highly recommend them! …

Henrieta · 27 November 2024

★★★★★ 5/5

Google

Great experience. Happy with service provided. Always friendly and helpful over phone. Prompt responses to queries. Brilliant viewings with Anthony, can't fault. Very helpful and knowledgeable about properties. Made me feel at ease and comfortable whilst viewing. Also explained the process well. Service provided was of high standard compared to other viewings received by other companies. Correspondence with Becky after viewings has been great, such a smooth process. Looing forward to hopefully have a rental property going forward with Crook and Bright

Keshia · 3 August 2024

★★★★★ 5/5

Google

Becky has been nothing short of amazing and so patient with us. Couldn’t recommend her more. She always responds so quickly to any queries and you can tell she is genuinely happy to help. Very happy with the service I have received so far.

Ellie · 10 December 2023

★★★★★ 1/5

Google

Feel sorry for the vendors of Marshfield Road selling their house with this agent. We have never experienced such difficulty in booking a viewing on a property. We enquired via rightmove and after much going back and forth, we confirmed viewing times to then be advised they were taken. I actually called the agents and advised of the difficulty we were having with communication and Holly had said people were on sick leave and maternity so things were slower than usual but would move things around to get us booked in and call me back. I never had that call nor a reply to my email again attempting to view this house. Whilst we appreciate they may be short staffed, the service shouldn't fall below standard and it has here. We have accepted an offer on our property and out of the houses we have seen, this house was our favourite but given how horrendous the communication and service has been, we are massively frustrated and now put off. We would have likely offered on this house but the barriers we have faced already give us huge alarm bells for proceeding with any sale with these agents. AVOID!!!!

Olivia · 27 July 2024

★★★★★ 4/5

Google

Amazing staff especially Lara, Kate and George. Professional, extremely helpful , marvelous communication, very knowledgeable. Would definately recommend Crook and Blight for their expertise and customer care.

Linda · 1 September 2022