Trusted Agent profile
★★★★★
416 reviews across 2 platforms
67 Bridge Street, Newport NP20 4AQ
Crook & Blight's Newport office at 67 Bridge Street is rated 4.5 out of 5 across 416 reviews on two platforms, including 409 Google reviews rated 4.5. Checked 9 October 2026.
Every review we hold for the Newport office, from every platform, shown as written. First names only.
5/5
GoogleCharlotte and Carys were so patient with myself, my daughter and my disabled son. Carys was knowledgable of the property I viewed, understanding and helped massively whilst we toured the house. Charlotte has been such a huge help whilst I’ve been searching for a property and helping me to navigate the crazy rental market by recommending properties and forwarding applications promptly. I can’t thank them both enough!
5/5
GoogleLovely customer service! Anthony was extremely helpful and polite, answered all of our questions before we even asked them. Amazing service, would definitely recommend!
5/5
GoogleI went with a friend for his viewing- just to be nosy. The agent that met us at the flat was called Anthony. Anthony was extremely approachable and friendly. He gave my friend time to look around the flat and didn't rush him. This says a lot about an Estate Agent, when they invest time into a potential tenant. It indicates that they would have the time to deal with issues concerning the property, if they were to arise later on. So many Estates Agents, these days, just don't have the time to even look at your application or grant you a viewing. I sensed that CrookandBlight is well established in staffing and in valuing time with individuals.
5/5
GoogleEllie-Mai was fantastic. She is very efficient in when it comes to handling issues and coming back with answers. When we had to renegotiate the price, she was really good in getting the conversations going. Thank you so much for all your help and making the journey enjoyable.
5/5
GoogleBecky was Very helpful! Everything well explained. Special thanks for making everything simpler. Much admiration for such professionalism
5/5
GoogleFrom Cook and Blights initial visit to view our home, through to the sale process and final completion of our home, Cook and Blight delivered a highly professional approach to the sales lifecycle and their customer service is impeccable. We would highly recommend that you use Cook and Blight for the sale and or rental of your home. A big thank you to Lara, Seren, James and George, your support, assistance, guidance, and direction was exceptional.
2/5
GoogleI would avoid if possible, for lettings at least. The security deposit and first months rent was requested before the Tenancy Agreement (TA) was provided. So this was before I had seen the terms. At the very least, this does not seem like best practice. Usually the tenant hands over these funds on signing of the TA. This was the first red flag. The TA itself was poor. It was a website generated (as evident from the footer) "standard template". It had poor formatting throughout, and almost no punctuation, thus many of the terms and details were vague. There were duplicate terms as well, which simply seems unprofessional. It was as if no one had proofed read it before sending it my way. Either that, or C&B simply have low standards, it's hard to tell. I have had several TAs in the past and this has been the worst. Email commutations were somewhat poor. It seems that the agents sometimes forgot what was last said, then they repeated what they had already said one or two emails ago. It was clear that on a couple of occasions they lost track of the conversation, despite the replies being directly below. I appreciate they are probably very busy, but it still seems unprofessional. Even my ex-Landlord had communication issues with C&B when they asked him for a reference. He provided one, but they chased him up unnecessarily days afterwards. I asked for the TA to be improved, and at the very least, for vague terms to be clarified. But this never happened. It seemed that C&B could not get a hold of the Landlord (or anyone) for several weeks in order for them to get permission to modify the TA. This caused a lot of stress for me during this time. Eventually, time ran out and I had sign the original TA regardless as I had to move out of my current flat. After all, beggars can't be choosers in this rental market. It was only the day before I moved in when I was informed that the property would not be managed by C&B and instead it would be managed by a separate company, unlike what I was told when I first viewed the property. I imagine this is why C&B could not get a hold of someone to confirm modifications to the TA, I assume they were barking up the wrong tree for weeks, until the very last moment. They admitted there had been a miscommunication between themselves and the other parties. I imagine if this miscommunication never occurred, then I would have not had so much trouble with the TA etc. But here I am speculating. I'm not sure who was responsible for the inventory, as it was conducted by yet another third party, but it was not accurate. After receiving the keys, then coming back to the property later that day, a fridge had appeared in the flat. This was not on the inventory and I did not authorise someone to let themselves in to install this. I believe this was an fault on the part of Management, but they claim C&B were aware of this. If this was true, C&B failed to inform me about this. I wouldn't be surprised if this was the case, but it's unclear really. Also, due to the last minute revelation by C&B regarding who was managing the property, the TA had to be modified anyway as I would not longer be paying rent to C&B, but to Management directly. This was done after I moved in. I don't think it would have been difficult to make minor amendments to the TA at this time to clarify the vague terms and to bring the quality of the TA to an average level, but this was not done. Overall, this has been but of a mess, and the situation made me feel like a student again. Would not recommend.
5/5
GoogleA great experience buying from Crook and Blight Newport. Ellie- Mai was incredible at helping us get to completion and never hesitated to answer any questions I had. An asset to the team, a wonderful person and kept me calm during a stressful process. Thank you so much. I would definitely recommend. Hannah xx
5/5
GoogleI've been a tenant in one of Crook & Blights homes for around a year now, and I have nothing but wonderful things to say about the service they provide. I would especially like to thank Bethan and Becky who have been amazing every single time I call/email. They're prompt to get back to me for any query, and nothing is ever too much! I have experience with a few other letting agents in the Newport area, and I would always have to chase maintence issues, or have to deal with rude service, but Becky and Bethan are always happy to talk and my issues are passed onto my landlady ASAP. Thank you Crook and Blight!!PositiveResponsiveness, Professionalism
5/5
GoogleWe recently bought our first home with Crook & Blight. Ellie-Mai and the team were fantastic, keeping us informed with excellent communication throughout the process. Thanks to Anthony too, for showing us around the house multiple times and answering all our questions. Thanks all.
5/5
TrustpilotGreat service
My husband and I have had a great experience viewing numerous houses with Antony at crook and blight. Always a pleasure being shown around with by him, a great friendly service.
5/5
GoogleEllie has been absolutely amazing during our house sale and purchase. At what is a stressful time she spoke to us at every stage and answered any queries that we had without any delay! Ellie is a credit to Crooke and Blight and wouldn’t hesitate to use them again. Thank you again! Hayley
5/5
GoogleWE found the office staff very helpful, they listened to our questions and tried to accommodate our availability. Anthony who carried out our viewing was patient, well informed and shared all details he allowed us plenty of time for the viewing and we didn't feel rushed.
5/5
GoogleToday we had a second viewing of a property with Anthony and his knowledge and experience was second to none! He was incredibly informative and helpful with not just the potential purchase of this property but offered advice regarding the sale of our own house, how best to move forwards and the next steps. Thank you Anthony for being hugely supportive and offering a really knowledgeable meeting!
5/5
GoogleWe recently went to view a property and Anthony was the one who toured us in the house. He was really friendly and explained everything to us in details. The agents on the phone was really helpful and email response was quick. Thank you for your service ❤️
5/5
GoogleAnthony was so knowledgeable regarding both properties I viewed today! An excellent agent, an asset to the company, booked a second viewing on one of the properties, thank you so much for your help highly recommend working with Crook & Blith 👍🏻 …
5/5
GoogleExcellent polite and extremely helpful. I have been dealing with them for several purchases and Crook & Blight have been prompt, kind and very efficient. I would like to say a great big thank you to Kate and George for the help.
Morning Reeves. Thank you for taking the time to write such a great review. We are so pleased that we have been able to assist you through multiple sales and we look forward to hopefully helping again in the future! We will pass on your compliments to Kate and George. Take care
5/5
GoogleVery quick responses and so friendly and helpful. I'm convinced that they're the best letting agents in Newport. The properties they manage are a superb standard too. Becky has been outstanding as our Senior Lettings Negotiator for our property.
5/5
GoogleEmma and the team at Crook and Blight were absolutely wonderful in helping us securing a rental property in a very stressful time. A combination of new job, new city, moving over Christmas and COVID19 was making it difficult for my partner and I to find a new rental property, and even then complete a viewing in time virtually. They have been super responsive over email and the phone to help us rent this beautiful property in time for the New Year. Their virtual experience was also key for us being able to rent, since physical viewings were a challenge to us. We're extremely grateful for their help :)PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleThese are the nicest and most polite estate agents and communicating with them has been a pleasure. From the people in the office to the ones showing me around the properties. Anthony was extremely helpful and took a lot of time to answer questions and provide information on the house I was viewing. I highly recommend them!
5/5
GoogleI am so happy for the service offered by Anthony on Friday, he has that patience needed by someone like me, who did not know a lot of things in UK,I highly recommend CrookandBlight , best service. Thank you Anthony! ☺️
5/5
GoogleAnthony was very helpful when we visited a property in Newport yesterday; particularly as Maps kept on extending our arrival time and he was fine about waiting and letting us spend as long as we needed in the property. Recommended.
Hi Charlotte. Thank you for the lovely review and recommendation! We will pass on your compliments to Anthony! Take care
5/5
GoogleThese are the nicest and most polite estate agents and communicating with them has been a pleasure. From the people in the office to the ones showing me around the properties. Anthony was extremely helpful and took a lot of time to answer questions and provide information on the house I was viewing. I highly recommend them!
5/5
GoogleWe were struggling for a house to rent, i would strongly recommend crook ans blight to anyone. All the process was good, transparent and very friendly staff especially Anthony who attended whilst viewing.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Crook & Blight's Newport office has 416 reviews across two platforms: 409 on Google, 7 on Trustpilot. Reviews may appear on more than one platform. Checked 9 October 2026.
Crook & Blight Newport is rated 4.5 out of 5 across all 416 reviews, and 4.5 out of 5 on Google from 409 reviews, checked 9 October 2026.
Crook & Blight Newport, 67 Bridge Street, Newport NP20 4AQ.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.