Trusted Agent profile · Newmarket

Cheffins Residential Newmarket reviews

★★★★★ Excellent

242 reviews across 3 platforms

2 Black Bear Court High Street, Newmarket, CB8 9AF

Cheffins Residential's office in Newmarket, at 2 Black Bear Court High Street, is rated 4.6 out of 5 across 242 reviews on three platforms, including 195 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards, one of two awards Cheffins Residential won in 2026.

Google logo

4.8 / 5

195

Reviews on Google

This office

Facebook logo

4.2 / 5

19

Reviews on Facebook

This office

Trustpilot logo

28

Reviews on Trustpilot

This office

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Cheffins Residential, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Newmarket office, from every platform, shown as written. First names only.

5/5

Google

Ellie and Lauren were of great help to getting me all settled, 10/10 customer service.

Ejay · 21 February 2024

Agent replied · 20 June 2024

Thank you for your 5* review.

5/5

Google

Cheffins (Newmarket) is extremely professional and helpful with all of your questions, going through the process of moving can be very stressful but Niamh made it completely stress free, especially during 2nd lockdown, couldn't fault them at all and highly recommended.PositiveProfessionalism

Daniel · 21 June 2021

Agent replied · 20 June 2024

Thank you for your 5* review and for your kind comments about Niamh. We will pass this on to her.

5/5

Google

I am absolutely pleased with the services I have received so far. Ellie and Laura have been amazing, supportive and super responsive in the entire process! Please continue to keep up the good work!

Samira · 26 April 2025

Agent replied · 14 April 2026

Thank you so much for this 5* review for Ellie and Laura in our Newmarket team.

5/5

Google

We were really well taken care of by Lauren and Teresa at Cheffins in Newmarket. They kept us updated with the process and were very reassuring throughout the process. Very professional and great customer service. Highly recommended.

Jennifer · 19 March 2025

Agent replied · 14 April 2026

Thank you for your 5* review for Lauren and Teresa in our lettings team.

5/5

Google

Would highly recommend Cheffins, particularly Teresa and especially Niamh who both went gone over and above to support me especially in these difficult times. Any questions were quickly answered and dealt with and I would have no hesitation in using them again. Huge thanks.

Paul · 5 July 2020

Agent replied · 5 July 2023

Thank you for leaving this review.

5/5

Google

Overall good experience so far, as a tenant I can recommend. Considering the state of the pandemic it was a safe and professional experience, our property manager Niamh was helpful and professional from the viewing to now. Thank you!PositiveResponsiveness, Professionalism

索非亚Sofia · 21 June 2021

Agent replied · 20 June 2024

Thank you for your 5* review. We're delighted to hear that you are happy with our service.

1/5

Trustpilot

I bought 16.09 lot of 2 dolls at an…

I bought 16.09 lot of 2 dolls at an auction as a gift for my mother. When the dolls arrived, one had two OLD thin cracks on her cheek. They were not shown in the photo (they took it from a different angle) and were not indicated in the description. We called them right away. The answer was - it's not their problem. They said to contact the carrier company. We wanted to return the doll to them - so that they could see for themselves that it was an old crack - at least 50 years old. And we do not want to shift the blame of the auctioneers to others, as they demand from us. They did not apologize and do not answer letters and calls. Do not contact this auction company and your nerves and money will be in order.

Oleksii · 30 September 2024

5/5

Google

The team at Cheffins were superb throughout the sale of our property. I cannot speak highly enough of the professionalism and calmness shown by Kristie and her colleagues particularly due to the misinformation of our buyer’s agents and the consequential jeopardy they placed on the house sale. Cheffins communicated clearly and accurately with me and our buyer’s, providing updates on what was actually happening rather telling us what we want to hear. It was down to their inter-personal and negotiating skills that got the sale to completion. A big thank you to Cheffins.PositiveQuality, Professionalism

Nick · 21 June 2022

Agent replied · 20 June 2024

Thank you for the feedback and the 5* rating. We really appreciate you taking the time to do this for us. Good luck in your new home.

5/5

Google

All the team at Cheffins Newmarket have all been so helpful with the sale of my mother’s home. Nothing was too much trouble they organised everything which was less stress for me . Great team

Magi · 22 March 2025

Agent replied · 17 April 2025

Thank you for your 5* review.

5/5

Google

Would recommend Cheffins, particularly Kristie whose tenacity in dealing with difficult solicitors brought our sale to a successful conclusion. We particularly appreciated Cheffins regularly keeping us up to date with progress even at times when progress wasn't all that evident. Many thanks.

David · 5 July 2020

Agent replied · 5 July 2023

Thank you for your 5* review.

5/5

Google

I am very grateful to Richard Garrard and the team at Cheffins for selling our family home recently. They did a great job and achieved a sale completion just before Christmas. Great advice and service. Great agency.PositiveResponsiveness, Professionalism

John · 21 June 2021

Agent replied · 20 June 2024

Thank you for your 5* review. We wish you well in your new home.

5/5

Facebook

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Sphelele · 23 January 2023

5/5

Google

Overall good experience so far, as a tenant I can recommend. Considering the state of the pandemic it was a safe and professional experience, our property manager Niamh was helpful and professional from the viewing to now. Thank you!PositiveResponsiveness, Professionalism

索非亚Fi · 10 January 2021

Agent replied · 9 January 2025

Thank you for your 5* review. We're delighted to hear that you are happy with our service.

5/5

Google

Katarzyna was extremely easy to work with and made the whole moving experience less stressful. Would definitely recommend the Cheffins Newmarket team if you are looking for professional, high quality service.

Shawn · 5 July 2022

Agent replied · 5 July 2023

Thank you for your 5* review for our team in Newmarket.

5/5

Google

Through our moving process we were assisted by the lovely Lauren. She has dealt with each of our queries with the utmost care and consideration. With every day that passed she responded with efficiency and was extremely thorough. I couldn’t recommend this establishment enough even more so, Lauren, for how easy she made this process for us!

Tia · 22 March 2024

Agent replied · 20 June 2024

Thank you for your 5* review, we appreciate you taking the time to do this for Lauren in our Newmarket office.

5/5

Google

They were incredibly helpful throughout the entire rental process, always responsive and professional. They made everything easy and stress-free for us. We truly appreciate their support and highly recommend their services!

Serhat · 14 April 2025

Agent replied · 14 April 2026

Thank you for leaving a 5* review for our lettings team in Newmarket.

5/5

Google

Cheffins (Lauren) was the great help to us, we had given the best assurance and excellent service. Makes our life easier when getting the property. We are both grateful and happy.

Ro · 14 April 2025

Agent replied · 14 April 2026

Thank you for leaving a 5* review.

5/5

Google

We were delighted with the professional and proactive approach of the team which got our sale through so smoothly and quickly. Special thanks to Sophie who was a star.

Sandie · 5 July 2022

Agent replied · 5 July 2023

Thank you for your 5* review and for mentioning Sophie. Good luck in your new home.

5/5

Google

I recently moved into a new rental with Cheffins and found the service really reliable. I was in contact with Lauren in the moving process, she was friendly and made sure each step of the move was timely and smooth. She dealt with any queries or property issues without delay. I would happily recommend Cheffins to family and friends.

Lucy · 23 December 2023

Agent replied · 20 June 2024

Thank you for your 5* review for Lauren in our Newmarket Lettings team.

5/5

Google

Lauren Sweeney is an Angel! Sorted us a lovely home with minimal hassle

Matthew · 22 October 2023

Agent replied · 29 October 2023

Thank you for leaving a 5* review for Lauren in our Newmarket Lettings team.

5/5

Google

Katie at Cheffins in Newmarket has been brilliant guiding me through the lettings process and is always quick to respond to my emails. Highly recommended.PositiveResponsiveness, Professionalism

Clare · 25 August 2022

Agent replied · 5 July 2023

Thank you for your 5* review and for your feedback, we appreciate it.

5/5

Google

We recently both sold our property and purchased our new property through Cheffins. From the very first viewing of our new family home with Richard, to Rhiannon doing our viewings, to Kristie and Sophie handling the sale and purchase in the office the whole process was made so easy for us. All the guys were both professional and attentive to all our needs, offering valuable advice and being responsive to any questions we had. For me they are the best estate agents around. Simply brilliant. A huge thanks from us all. Jody, Charlotte, Olly, Millie and Hugo Bowman xPositiveResponsiveness, Quality, Professionalism, Value

JODY · 25 August 2021

Agent replied · 5 July 2023

Thank you very much for your 5* review for our team in Newmarket. We wish you all the best in your new home.

5/5

Google

My wife and I have used numerous rentals over the years 'between house moves' and Cheffins service, and Lauren S specifically, has been absolutely excellent in all aspects. Lauren's customer service and attention to detail is 100% and dramatically reduces unavoidable stress when moving and renting properties. A1 service, thank you!

Ian · 21 April 2024

Agent replied · 20 June 2024

Thank you so much for your 5* rating and review for Lauren in our Lettings team.

5/5

Google

Extremely happy with the service provided from start to finish. We have always used Cheffins in the past so wanted to use them again this time round. Richard took exceptional photos of our house and ensured we had serious buyers only when organising the viewings, Kristie and Sophie in the office did a fantastic job too and kept us up to speed on feedback following the viewings. Would highly recommend Cheffins in Newmarket to sell your home. A big thank you to you all.PositiveResponsiveness, Quality, Professionalism, Value

Tracey · 21 June 2021

Agent replied · 20 June 2024

Thank you for your 5* review.

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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Questions about Cheffins Residential Newmarket

Has Cheffins Residential won any awards?

Yes. In The Trusted Agent 2026 awards: Cheffins Residential, Newmarket won Trusted Agent; Cheffins Residential, Saffron Walden won Trusted Agent.

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