Trusted Agent profile · Newmarket
★★★★★
280 reviews across 3 platforms
2 Black Bear Court High Street, Newmarket, CB8 9AF
Cheffins Residential's office in Newmarket, at 2 Black Bear Court High Street, is rated 4.7 out of 5 across 280 reviews on three platforms, including 195 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards, one of two awards Cheffins Residential won in 2026.
The Trusted Agent 2026 results for Cheffins Residential, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Newmarket office, from every platform, shown as written. First names only.
5/5
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5/5
GoogleOverall good experience so far, as a tenant I can recommend. Considering the state of the pandemic it was a safe and professional experience, our property manager Niamh was helpful and professional from the viewing to now. Thank you!PositiveResponsiveness, Professionalism
Thank you for your 5* review. We're delighted to hear that you are happy with our service.
5/5
GoogleKatarzyna was extremely easy to work with and made the whole moving experience less stressful. Would definitely recommend the Cheffins Newmarket team if you are looking for professional, high quality service.
Thank you for your 5* review for our team in Newmarket.
5/5
GoogleThrough our moving process we were assisted by the lovely Lauren. She has dealt with each of our queries with the utmost care and consideration. With every day that passed she responded with efficiency and was extremely thorough. I couldn’t recommend this establishment enough even more so, Lauren, for how easy she made this process for us!
Thank you for your 5* review, we appreciate you taking the time to do this for Lauren in our Newmarket office.
5/5
GoogleThey were incredibly helpful throughout the entire rental process, always responsive and professional. They made everything easy and stress-free for us. We truly appreciate their support and highly recommend their services!
Thank you for leaving a 5* review for our lettings team in Newmarket.
5/5
GoogleCheffins (Lauren) was the great help to us, we had given the best assurance and excellent service. Makes our life easier when getting the property. We are both grateful and happy.
Thank you for leaving a 5* review.
5/5
GoogleWe were delighted with the professional and proactive approach of the team which got our sale through so smoothly and quickly. Special thanks to Sophie who was a star.
Thank you for your 5* review and for mentioning Sophie. Good luck in your new home.
5/5
GoogleI recently moved into a new rental with Cheffins and found the service really reliable. I was in contact with Lauren in the moving process, she was friendly and made sure each step of the move was timely and smooth. She dealt with any queries or property issues without delay. I would happily recommend Cheffins to family and friends.
Thank you for your 5* review for Lauren in our Newmarket Lettings team.
5/5
GoogleLauren Sweeney is an Angel! Sorted us a lovely home with minimal hassle
Thank you for leaving a 5* review for Lauren in our Newmarket Lettings team.
5/5
GoogleKatie at Cheffins in Newmarket has been brilliant guiding me through the lettings process and is always quick to respond to my emails. Highly recommended.PositiveResponsiveness, Professionalism
Thank you for your 5* review and for your feedback, we appreciate it.
5/5
GoogleWe recently both sold our property and purchased our new property through Cheffins. From the very first viewing of our new family home with Richard, to Rhiannon doing our viewings, to Kristie and Sophie handling the sale and purchase in the office the whole process was made so easy for us. All the guys were both professional and attentive to all our needs, offering valuable advice and being responsive to any questions we had. For me they are the best estate agents around. Simply brilliant. A huge thanks from us all. Jody, Charlotte, Olly, Millie and Hugo Bowman xPositiveResponsiveness, Quality, Professionalism, Value
Thank you very much for your 5* review for our team in Newmarket. We wish you all the best in your new home.
5/5
GoogleMy wife and I have used numerous rentals over the years 'between house moves' and Cheffins service, and Lauren S specifically, has been absolutely excellent in all aspects. Lauren's customer service and attention to detail is 100% and dramatically reduces unavoidable stress when moving and renting properties. A1 service, thank you!
Thank you so much for your 5* rating and review for Lauren in our Lettings team.
5/5
GoogleExtremely happy with the service provided from start to finish. We have always used Cheffins in the past so wanted to use them again this time round. Richard took exceptional photos of our house and ensured we had serious buyers only when organising the viewings, Kristie and Sophie in the office did a fantastic job too and kept us up to speed on feedback following the viewings. Would highly recommend Cheffins in Newmarket to sell your home. A big thank you to you all.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your 5* review.
5/5
GoogleI lived in a rental property managed by Cheffins for 18 months. I would highly recommend them because of their great communication and efficiency. Ellie Hinchley and Teresa Tate in particular were always so friendly, helpful and responsive! Thank you both!
Thank you so much for leaving this 5* review for our Newmarket lettings team.
5/5
GoogleBrilliant service from all the team. Would definitely instruct Cheffins again .
Thank you.
3/5
TrustpilotPoor if not hopeless customer…
Poor if not hopeless customer relationship , quick to push off complaints , insensitive remarks , we quickly lost faith in the ability to conduct our house sale for us , we felt that they were allowing strangers into our property , leaving lights on and sweet wrappers , when we brought this to the agents notice he remarked perhaps it was a polterguist,,,, knowing full well about the recent death of my wife’s mother , an unnerving and cold remark , and certainly not a comment n agent would make to help the house sale , further instructing a friend to deal with the legal work , for the purchasers , and the legal friend delayed with reply’s to our solicitor, increasing costs for both sides , overall shabby
5/5
GoogleNick Plumb has been fabulous throughout our move, informative, helpful and friendly, thanks Nick.
Thank you for your 5* review. We really appreciate the feedback.
5/5
GoogleRichard and the team at Cheffins all top professionals in this area
Thank you for your 5* review.
2/5
Trustpilot7 year experience? Dreadful, disgraceful and dodgy
Have rented through Cheffins for over 7 years and its genuinely been such a rubbish experience.
We would like to reiterate that we always promptly act upon repair requests from tenants as soon as they are brought to our attention. However, as previously explained, we cannot authorise any repairs without the specific consent of the landlord. Please note that we have an official complaints procedure in place and you can email your complaint to complaints@cheffins.co.uk and we will respond expediently. Dear Mr Savage, we have reviewed your files and we understand that Helen Pettit is dealing with the issues which you have raised. From our records, we can also see that all of your correspondence has been dealt with as expediently as possible. Helen has advised that she will be discussing matters with you later today in a bid to resolve matters.
5/5
GoogleMany thanks to Richard, Sophie and Kristie for the smooth communication which allowed us to buy our first house. Kind regards.PositiveResponsiveness, Professionalism
Thank you for leaving a 5* review. We're delighted to have been able to help you.
1/5
GoogleIf you are a landlord avoid using the Newmarket Branch to manage your property like the plague. I am a tennant and the staff are absolutely useless. They are also very rude and unprofessional. I am constantly chasing up emails, things that need fixing etc. Communication is shocking at the best at times, non existent at worst. I feel sorry for the landlord who is probably completely unaware of how rubbish they are.NegativeResponsiveness, Quality, Professionalism
We're very sorry to hear that you are dissatisfied with the service that you say you've received from our Newmarket office. If you would like to discuss this further, please email us - marketing@cheffins.co.uk with your contact details and we will look into this for you.
5/5
GoogleI had a very good experience with Cheffins, our property sold very quickly and the staff were helpful and courteous. Richard, who dealt with us was very friendly and his advice was professional and well considered, he even came back on a sunny day to take an external photo for the details as it was dull and overcast when the rest of the photos were taken. They seem to be in touch with the local area and the marketplace in general, their services were very professional and based on my experience, I would recommend them.
Thank you very much for your review. We apologise for not responding before now. We're delighted that you had a good experience from our Newmarket office.
5/5
GoogleI have had a lovely experience with Cheffins, they helped the rental process go very smoothly and swiftly. Lauren in particular was wonderful and friendly from start to finish, she was so helpful and so lovely!
Thank you very much for your 5* review.
5/5
GoogleWhen you're relocating to another country, the most important thing is to find a nice place to live and someone you can confide in helping you achieve that goal. Doing that remotely during a pandemic, those odds become even harder. Niamh Plaxton from Cheffins in Newmarket helped me enormously in achieving that goal and her professionalism was second to none. I can highly recommend Cheffins and of course Niamh.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for leaving a 5* rating and for specifically mentioning Niamh in our Newmarket office.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Cheffins Residential, Newmarket won Trusted Agent; Cheffins Residential, Saffron Walden won Trusted Agent.
