Trusted Agent profile · Newmarket
★★★★★
280 reviews across 3 platforms
2 Black Bear Court High Street, Newmarket, CB8 9AF
Cheffins Residential's office in Newmarket, at 2 Black Bear Court High Street, is rated 4.7 out of 5 across 280 reviews on three platforms, including 195 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards, one of two awards Cheffins Residential won in 2026.
The Trusted Agent 2026 results for Cheffins Residential, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Newmarket office, from every platform, shown as written. First names only.
1/5
GoogleA very poor experience.
Anna, we understand that your application process for a rental property was rather lengthy and complex and that the forms were not returned to us within the specficied time frame. We're sorry that you felt obliged to leave a 1* review as our Newmarket team went out of their way to explain the process to you in great detail.
5/5
GoogleCan not recommend Cheffins enough for the help they gave me. Niamh handled my case for renting, and with my history I doubt there was anymore hurdles she could have faced! But she took it all in her stride and tried every possible way to secure the house I wanted for me and my son. Honesty can't thank her and the team enough.
Thank you so much for your feedback. We will pass this on. We hope you enjoy your new home.
5/5
GoogleGood service. Lauren found us a place to rent that we really liked.
Thank you for leaving a 5* review.
5/5
GoogleI cannot speak highly enough on the professionalism on the whole team at Cheffins (Newmarket) from the initial appraisal of the property by Richard to the completion of the sale. A special mention to the calm way that Kristie handled a couple of tricky situations. Highly recommended.PositiveProfessionalism
Thank you for leaving a 5* review and for you kind comments.
5/5
GoogleVery happy with the Cheffins in Newmarket. Great work Lauren, Teresa and Ellie. I'll be sure to get in touch again when the time comes to move back to the area. Keep up the good work.
Thank you for taking the time to leave a 5* review for our team. Let us know when you're ready to move!
5/5
TrustpilotGood communication
Good communication always reduces the stress in property transactions.
Thank you for leaving a 5* rating. We appreciate the feedback.
5/5
GoogleFrom first to last Cheffins were efficient and a pleasure to work with. The sale was very well managed and I really appreciated their help when my printer was out of action and later when I had furniture difficulties.
Thank you for leaving a 5* review for our team in Newmarket. We wish you all the best in your new home.
5/5
GoogleI have both bought and sold through Cheffins and always found them to be extremely helpful, approachable and pragmatic. In this difficult market their approach is absolutely what is needed to get either a sale or a purchase through.
Thank you for leaving a 5* review and for your recommendation for our Newmarket team.
5/5
GoogleAbsolutely fantastic service form Nick and Jeff. Really helpful and honest estate agent. Would definitely recommend due to the quality of the guys and girls that work in the branch.
Thank you for your 5* review. We appreciate the feedback.
5/5
GoogleWe were very pleased with the service Cheffins provided both in selling our house and purchasing our new one with them. Friendly and efficient, promptly replying to any questions or problems along the way. We would not hesitate to recommend them. Richard in particular who could not have done anymore for us!
Thank you for leaving a 5* review. We will make sure that we pass this on to Richard and we really appreciate your comments. Good luck in your new home.
5/5
TrustpilotBrilliant service
Brilliant service! Cheffins provided swift and friendly responses to all my calls and emails. The reference check process was effortless and they connected me with a company to assist with setting up utilities, this was incredibly helpful. I highly recommend renting via Cheffins!
5/5
FacebookCHRIS THE BEST TRADER FROM CALIFORNIA Its not only the huge profit you helped me earn in one week that I am grateful for , my most joy is that I have finally found the expert trader to trust with my money and invest with, MR CHRIS CRYPTO I really appreciate, your honesty, hard work, I found you almost at the point of giving up on trading because of scammers, but you proved, you are different, and I am the most grateful Man, I invest $700 and got $10,550 in just one week, I can boldly tell you that CHRIS is the right expert to work with, contact Him directly on theseEmail:chrscrypto@gmail.comWhatsApp:+16198164126
5/5
GoogleVery pleasant and professional agents. I felt very comfortable and confident in my rental. Any issues I raised were sorted the same day. Would recommend
Thank you very much for your 5* review. We appreciate you taking the time to do this.
5/5
GoogleHad a great experience with Richard at Cheffins. We placed an offer on a home and completed just 6 weeks later. He was responsive and helpful and, despite the fact that the seller was his client, I felt that he also advocated for us as a buyer. Great experience.
Thank you for taking the time to post this review. We really appreciate your feedback and we're delighted that you were happy with the service provided by Richard.
5/5
GoogleHad a great experience as a tenant, Niamh and Teresa were great with everything. I would recommend Cheffins in Newmarket to anybody. Thank you.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleEllie and the Cheffin's letting team were very professional and extremely understanding.
Thank you for taking the time to leave a 5* review for our Newmarket team.
5/5
FacebookCheffins at Ely have been fabulous and professional during house sale. The whole team have been outstanding from start to finish, I cannot thank them enough. Go team Cheffins Ely I would recommend there services to anybody. Good luck for future success
Thank you Tracey.
5/5
GoogleSophie from Cheffins was very proactive all along during our purchase of a beautiful house in Burwell. Cheffins staff have been strictly adhering to Covid related restrictions while showing us properties as well!PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your 5* review. We take the safety of our clients and staff very seriously so we're delighted to receive this feedback.
5/5
GoogleThe whole process of agreeing a price, agreeing what stays and goes and dealing with ironing out minor problems with the property was dealt with in a friendly and efficient manor. They have been a pleasure to work with.
Thank you for your review. We're delighted that we were able to help you.
5/5
GoogleVery helpful and friendly and there to help
Thank you for leaving a 5* review. We appreciate the feedback.
5/5
GoogleWe sold our house through Cheffins (Newmarket). They were really helpful and always quick to respond to questions. Really pleased with the service that they offered and also how friendly the team were.
Thank you very much for leaving a 5* review for our team in Newmarket. We appreciate you taking the time to do this for us.
5/5
GoogleExcellent service from valuation through to sale (and purchase). All the staff were friendly, and would do all they could to help. Kristie excelled with keeping the chain moving and keeping us informed. I would definitely recommend.
Thank you for your 5* review. We will pass this on to Kristie and the team in our Newmarket office.
5/5
GoogleJust moved up from London to Newmarket and Lauren and her colleagues were very helpful in assisting with the move, a painless experience thankfully!!!
Thank you for leaving a 5* review for our team in Newmarket. Happy to have helped you move from London!
5/5
GoogleI needed to move in somewhere near my new job with my partner at short notice, and Niamh at Cheffins helped us get moved into a beautiful little cottage very quickly.
Thank you for leaving a 5* review. So glad Niamh was able to help you move at short notice.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Cheffins Residential, Newmarket won Trusted Agent; Cheffins Residential, Saffron Walden won Trusted Agent.
