Trusted Agent profile · Newmarket
★★★★★
280 reviews across 3 platforms
2 Black Bear Court High Street, Newmarket, CB8 9AF
Cheffins Residential's office in Newmarket, at 2 Black Bear Court High Street, is rated 4.7 out of 5 across 280 reviews on three platforms, including 195 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards, one of two awards Cheffins Residential won in 2026.
The Trusted Agent 2026 results for Cheffins Residential, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Newmarket office, from every platform, shown as written. First names only.
5/5
GoogleHighly recommended. A good sales experience from start to finish, with a thoroughly friendly and professional team, headed by Richard Garrard. Plenty of good, sound advice where needed.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your 5* review. We're delighted to hear that you recommend Richard and the team in Newmarket.
5/5
GoogleCheffins were the epitome of professionalism and made the sale of our mum’s house as easy and stress free as I possible!!!
Thank you for your 5* review. We were glad to be able to help you.
5/5
GoogleAn exceptional level of client care Sophie and her colleagues were outstanding and we were able to hit all deadlines !PositiveQuality, Professionalism
Thank you for leaving a 5* review for Sophie and the team in Newmarket. We appreciate you taking the time to do this for us.
5/5
GoogleExcellent service from Katie. They were responsive and answered all my questions. Would recommend to anyone looking for a place.PositiveResponsiveness, Professionalism
Thank you for leaving a 5* review, we appreciate the feedback.
5/5
GoogleI found all at Cheffins to be very helpful, conscientious and dedicated to a smooth house purchase. I appreciated their effort in updating me keeping things moving to complete on my sale/buy. Highly recommend
Thank you for your feedback, we really appreciate you taking the time to do this.
5/5
GoogleExcellent service from start to finish. Richard knows the Newmarket area so well and Kristie and Sophie in the office were so helpful and patient with me.
Thank you for your 5* review. We will pass your comments back to the team in Newmarket.
4/5
GoogleExcellent photo shoot and brochure publicised the property. 12 viewings within 10 days and sold.
Thank you for taking the time to leave us a review. Good luck in your new home.
4/5
GoogleRecommended to anyone like my self looking to lease a property. I was treated extremely well and everything went smoothly. The standard of property's are well maintained and clean. G.Cairns
Thank you very much for taking the time to leave a review. Best wishes in your new home.
5/5
GoogleUnlike most estate agents, they are very efficient, always answer all the questions and they work fast
Thank you for leaving a 5* review for our Newmarket team.
5/5
GoogleCheffins provide an extremely professional and polite service. They gave us the best deal and were always prompt to reply and make enquiries. I would highly recommend using their services.
Thank you for leaving a 5* review for Cheffins' Newmarket office. We really appreciate your feedback and we're delighted that you were happy with the service provided by our Newmarket team.
5/5
GoogleCheffins provided a first class professional service. Their support throughout the process was outstanding.
Thank you for leaving a 5* review for our team in Newmarket. We appreciate you taking the time to do this.
5/5
GoogleWe have purchased a house through Cheffins and the experience has been amazing, specilly considering the pandemic. Would definitely recommend them.
Thank you for taking the time to leave a review. We're so glad that we were able to help you buy a new home.
5/5
GoogleCheffins sold our late mother’s bungalow for us and we were very pleased with the service provided by all involved.PositiveProfessionalism
Thank you for taking the time to leave a review for our team in Newmarket.
4/5
GoogleVery efficient and good communications throughout the sale process. Very highly ratedPositiveResponsiveness, Professionalism
Thank you for taking the time to leave a review for us, we appreciate it.
4/5
GoogleFriendly and courteous staff, they made finding a place to live and moving in a breeze. I didnt have any issues with them.
Thank you for your review, we really appreciate your comments.
5/5
GoogleGood communication from Sophie and timely responses to any enquiries
Thank you for leaving a 5* review for Sophie in our Newmarket team.
5/5
GoogleWe have purchased a house through Cheffins and the experience has been amazing, specilly considering the pandemic. Would definitely recommend them.
Thank you for taking the time to leave a review. We're so glad that we were able to help you buy a new home.
5/5
GoogleBrilliant service from everyone at Cheffins in Newmarket.
Thank you for leaving a 5* rating.
1/5
GoogleNot great service at all. Do not call back When asked if vendor would consider lower offer Just said no without checking. One week later property on with another vendor at discussed price. Another property offer made (sensible offer £5k under). Consistently chased for update. 5 months later that property was still on the market.
5/5
GoogleI received excellent service throughout the whole process from Niamh Plaxton and would highly recommend her and Cheffins to anybody.
Thank you for your 5* review. We will pass your comments on to Niamh. We're so glad you were happy with the service.
5/5
GoogleWas really impressed with the calm & respectful way my recent house buying process was handled by Neil Harris & his staff at Cheffins, Newmarket.
Thank you for your comments. We appreciate you taking the time to review our business.
5/5
GoogleCheffins, Newmarket & Olivia Orme, Sales Negotiator offered good service. We purchased the house we wanted. Thank you.
Thank you for your 5* review. We will pass this back to Olivia in our Newmarket office.
4/5
GoogleOverall service was Brilliant. Niamh Plaxton, property manager at cheffins was helpful, friendly, responsive to any questions.PositiveProfessionalism
Thank you so much for taking the time to leave a review. We will pass this on to Niamh.
5/5
GoogleA very professional and efficient service, leading to a quick salePositiveResponsiveness, Professionalism
Thank you for your 5* review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Cheffins Residential, Newmarket won Trusted Agent; Cheffins Residential, Saffron Walden won Trusted Agent.
