Trusted Agent profile · Newmarket
★★★★★
242 reviews across 3 platforms
2 Black Bear Court High Street, Newmarket, CB8 9AF
Cheffins Residential's office in Newmarket, at 2 Black Bear Court High Street, is rated 4.6 out of 5 across 242 reviews on three platforms, including 195 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards, one of two awards Cheffins Residential won in 2026.
The Trusted Agent 2026 results for Cheffins Residential, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Newmarket office, from every platform, shown as written. First names only.
5/5
TrustpilotSuper helpful team
I recently bought my first house through cheffins, the team were so lovely and kept me updated throughout the process. They helped me understand what was next and explained everything I needed clearly
Thank you for taking the time to leave a 5* review for our Residential Sales team. Good luck in your new home.
4/5
GoogleOffice was very helpful in arranging a quick viewing for the property I ended up renting. During the process Niamh kept me up to date with all aspects, and was extremely helpful in making my move as quick and smooth as I could have hoped for. Thankyou so much Niamh I would definitely use Cheffins again!
Thank you for your review and for your comments about Niamh in our Lettings team. We appreciate the feedback.
1/5
TrustpilotDiscrimination against people of colour
The Agent don’t show up time, lack of professionalism. They will have you put offers just to let to someone else. I call them out on their discrimination, yes it’s exists. I put two offers in the place, I offer them what they are asking for. As soon as someone else comes, I did not get the place.
We take allegations of this kind very seriously. Please email complaints@cheffins.co.uk to outline the issues you believe you experienced.
5/5
GoogleI had a great experience with Cheffins purchasing my property. They were very accommodating as I needed to bring several trades people in to get work quotes . answered emails in a timely manner no complaints
Thank you for leaving a 5* review for our Newmarket team. We appreciate the feedback.
5/5
GoogleEllie and Lauren were very helpful in making my move swift and easy - thank you!
Thank you for leaving a 5* review for Ellie and Lauren in our Newmarket team.
5/5
GoogleLauren and Ellie were extremely helpful and made our move to Newmarket very straightforward! Highly recommend.
Thank you for leaving a 5* review for Lauren and Ellie in our Newmarket team.
5/5
GoogleAs first time buyers and slightly clueless, Sophie was extremely helpful throughout the process! She was great at being proactive in communication between both parties which made our experience less stressful. I was also happy about being able to view houses safely with Cheffins adhering to COVID guidelines, highly recommend!
Thank you for leaving a 5* review for Sophie in our Newmarket office. We really appreciate the feedback.
5/5
GoogleDuring my one year stay with the property, Ellie and Teresa provided me with really professional, quick response services. Great living experiences.
Thank you for taking the time to leave a 5* review for Ellie and Teresa in our Newmarket Lettings team. We appreciate you taking the time to do this.
5/5
GoogleI have been with Chefffins for approximately 8 years. And whenever I need support I am positively impressed. Because my landlord had to sell the house and I had to find a house and take care of all the bureaucracy that renting a house entails. And cheffins took care of everything for me in a month. Finding the house I envisioned and the whole process. Once again I had the support of cheffins and they never let me down. Thank you Cheffins.
Thank you for your 5* review for our team in Newmarket. We appreciate the feedback.
5/5
GoogleKaren and Rachel at the Cambridge branch have been absolutely amazing from the very first enquiry about our property and everything that’s followed. Our queries have been answered extremely fast and we couldn’t have asked for a better service. They have made our whole moving process really easy which we are so grateful for. Highly recommend.
Thank you very much for your 5* review. We really appreciate you taking the time to do this for us.
5/5
GoogleI have recently rented a property from Cheffins, Newmarket and found the team to be extremely helpful and professional. Niamh was my main point of contact and was always quick to respond and answered any questions I had. Everything has moved along quickly and smoothly - great service!PositiveResponsiveness
Thank you for your 5* review and for your feedback on the prompt service that Niamh provided. We wish you well in your new home.
5/5
GoogleA fantastic experience and my sincere thanks to Sophie for keeping me informed and updated throughout. It made for a stress free process and a big thanks to Sophie and the team at Cheffins Newmarket! Thank you so much!!
Thank you for leaving a 5* review. We were so glad to be able to take some of the stress out of moving house!
5/5
GoogleVery impressed, We managed to secure a house rental from the other side of the world ready for our return to the UK, everything was done via email and video links. Professional service from start to finish, highly rate the whole team at Cheffins, Lauren in particular (who we dealt with) was very helpful and professional throughout. 10/10. Thank you
Thank you for leaving a 5* review for our Newmarket team.
5/5
GoogleRecently rented an apartment through Cheffins and they have been great with their service. Lauren has been extremely helpful and very responsive with the mail enquiries.
Thank you for your 5* review for Lauren in our lettings team.
5/5
GoogleWe had not been through the process of buying a house for a long time and were a little nervous. We found the staff at Cheffins very pleasant and efficient throughout the process. We thank Richard for his help and guidance in securing our new home.
Thank you for 5* review and for taking the time to leave a review. Good luck in your new home.
5/5
GoogleA Great team at Cheffins, especially Sophie. Had an awful conveyancer for my sale and she handled them beautifully! Used them a couple of times many years ago and the quality of service has been consistent. Highly recommended.
Thank you for your 5* review, we really appreciate you taking the time to do this. Good luck in your new home.
5/5
GoogleEveryone that works in the office is incredibly helpful especially Niamh who sorted out my move quickly and efficiently. I would always recommend Cheffins simply for how quick they are to respond to any questions which hasn't change now I have moved in.PositiveResponsiveness, Professionalism
Thank you for your 5* review. We hope you're settling into your new home.
4/5
GoogleThe service we experienced from Richard and the team at Newmarket was very impressive. They took the time to understand what we were looking for and were always helpful, friendly and efficient during each part of the process.PositiveProfessionalism
Thank you very much for taking the time to leave a 5* review for Richard and the team at Newmarket. We're so glad that we were able to help you.
5/5
GoogleThank you to the Cheffins' team for helping us to sell our house quickly and without stress (well maybe a tiny bit!). From the written particulars to the excellent photographs (thank you Richard) to the lining up of appointments it was an excellent process and we certainly would engage them again.
Thank you for leaving a 5* review. We will pass this on to the Richard and the team.
5/5
TrustpilotGood experience
I had a pleasant experience selling my mother-in-law's house with Cheffins. They have been very professional and always helpful, despite the fact I was calling them rather often. They replied quickly to my enquiries, and were very good at keeping us up to date.
Thank you for leaving a 5* review.
4/5
GoogleVery helpful when first viewing the property and continued to sort out issues that arose as sale progressed. There was a slight hitch near to exchange but Kristie went above and beyond to sort it out. Very grateful and impressed with their professionalism and willingness to help
Thank you for your review. We will pass your comments on Kristie.
5/5
GoogleLauren was amazing. Would highly recommend her and all the team at Newmarket Cheffins. Thank you all!
Thank you for your 5* review and recommendation for our team in Newmarket.
1/5
TrustpilotCancel bids for no reason
Placed a bid for an item, told I was highest bidder and then had my bid cancelled in favour of a lower floor bidder.
This review relates to our Fine Art department and not our Residential department. We have replied to you on Google reviews asking if you wish to make a complaint, please do so by emailing complaints@cheffins.co.uk
5/5
GoogleAnother sterling job by the Cheffins team; so happy to be in our new home, which was only possible by Cheffins selling our old one! Kristie was very supportive all the way through the process and I can't thank Cheffins enough for getting us to completion.
Thank you for review. We will pass this on to Kristie in our Newmarket office. Good luck in your new home.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Cheffins Residential's Newmarket office has 242 reviews across three platforms: 195 on Google, 19 on Facebook, 28 on Trustpilot.
Cheffins Residential Newmarket is rated 4.6 out of 5 across all 242 reviews, and 4.8 out of 5 on Google from 195 reviews.
Yes. In The Trusted Agent 2026 awards: Cheffins Residential, Newmarket won Trusted Agent; Cheffins Residential, Saffron Walden won Trusted Agent.
Cheffins Residential Newmarket, 2 Black Bear Court High Street, Newmarket, CB8 9AF.
