Trusted Agent profile · Newmarket
★★★★★
280 reviews across 3 platforms
2 Black Bear Court High Street, Newmarket, CB8 9AF
Cheffins Residential's office in Newmarket, at 2 Black Bear Court High Street, is rated 4.7 out of 5 across 280 reviews on three platforms, including 195 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards, one of two awards Cheffins Residential won in 2026.
The Trusted Agent 2026 results for Cheffins Residential, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Newmarket office, from every platform, shown as written. First names only.
5/5
TrustpilotProperty move
Recently moved into a property assisted by Holly who was fabulous. So friendly and helpful. She went above and beyond helping to sort out paperwork, smoothing the transition, keeping in touch and providing useful advice along the way.
Thank you so much for this 5* review. We really appreciate the feedback.
5/5
TrustpilotFantastic service and support from…
Fantastic service and support from Christina and her Team at Cheffins Haverhill . Professional and made my moving out and finding another property seamless ., stress free ! Thank you for the little gesture too
Thank you for your 5* review for Christina and the Haverhill lettings team.
5/5
GoogleA big Thank You to Teresa, Ellie and the team at Cheffins - I can't say enough about how helpful and responsive they have been for me as a landlord these past couple of years. I would thoroughly recommend to anyone, brilliant - thank you again! And during the sale of my property, a big thank you too to Jeff, who was excellent and very helpful in getting the sale through quickly and efficiently in some challenging circumstances/timelines. Thank you Jeff! excellent service. Thanks team! Ben
Thank you so much for this 5* review for our Newmarket team. We really appreciate the feedback.
5/5
GoogleI recently had the pleasure of working with Nick Plumb from Cheffins to sell my property and I was so impressed with the outstanding service I received throughout the whole process. Not only did Cheffins successfully sell my property within a remarkably short timeframe, but they also ensured that the entire transaction proceeded smoothly and efficiently, right through to completion. This involved chasing solicitors multiple times on my behalf! Their proactive approach and responsiveness provided me with peace of mind during what can be a stressful process. I couldn't be happier with the result and wouldn't hesitate to use Cheffins again in future. Thanks Nick, Jeff, Sophie and everyone else who helped me throughout the process.
Thank you for your 5* review for our team in Newmarket.
5/5
GoogleLauren, Ellie and the team were very kind and helpful during the build up to our move. Thank you :)
Thank you for leaving a 5* review for our Newmarket team.
5/5
GoogleHaving just started renting a property through Cheffins they have been amazing with helping us find the property for me and my partner. Lauren has been excellent, always being just the other end of the phone or email with any queries/questions we asked leading up to moving. Cheffins and the landlord have gone above and beyond to get the property ready for us to move in. On the day of the move the exchange of keys was swift giving me and my partner plenty of time to start unpacking. Would highly recommend Cheffins/Lauren to anyone who is looking at moving.
Thank you for your 5* review for Lauren and our Newmarket lettings team. We wish you all the best in your new home.
5/5
GoogleLauren and Ellie were absolutely amazing when we were going through the process of letting a house. They answered all of our questions in a timely manner, and really were excellent to work with. Thank you Lauren and Ellie for being so accommodating and lovely.
Thank you for leaving a 5* review for Lauren and Ellie in our Newmarket team. We really appreciate you taking the time to do this.
5/5
TrustpilotHighly recommend
We have had a fantastic experience with using Cheffins for our house move. They were helpful throughout the whole process and helped with any obstacles along the way. Everyone we dealt with were professional and friendly. Highly recommended.
Thank you so much for taking the time to leave a 5* review for Cheffins.
5/5
GoogleLauren was extremely helpful and friendly when dealing with my move into a new flat. Her email responses were super fast and was always more than happy to answer any questions I had. She went above and beyond to ensure I moved in on time, couldn’t recommend Cheffins enough and Lauren is an amazing member of their team!
Thank you very much for your 5* review for Lauren in our Newmarket Lettings team.
5/5
TrustpilotRental property
We have used Cheffins to manage our rental property for the last (approx) 15 years. They have always done a good job for us, the staff are friendly and communicate well, keeping us up-to-date with events at the property and legal requirements.
Thank you very much for this 5* review. We really appreciate you taking the time to do this for us.
5/5
TrustpilotPurchasing
Unfortunately, I had to pull out of a purchase at the last minute, due to family issues, but I was Very impressed with Cheffins staff generally and Steve Banham in particular. He was very professional, but friendly at the same time. Plus helpful and understanding too. Clearly, they are a good team, who work well together and I will definitely be looking to them in future to sell a property. Thank you.
Thank you for leaving a 5* review for Steve in our Cambridge team.
5/5
TrustpilotOutstanding Cheffins Team at Saffron Walden
The Cheffins Team at Saffron Walden were excellent, especially the sales coordinator, Rhia Archard, whose diplomatic skills and impressive drive were key to resolving all outstanding enquiries on a timely basis.
Thank you for taking the time to leave our Saffron Walden team a 5* review.
5/5
TrustpilotTrustworthy and diligent
Cheffins marketing materials were outstanding, fabulous photography Excellent service in showing the house to viewers and following up for feedback Gave me good advice with regard to accepting the right offer Highly recommend
Thank you for your 5* review.
5/5
GoogleWe have just had an excellent experience renting our current house from Cheffins Newmarket. Teresa, Ellie and Lauren were transparent, supportive, flexible and caring throughout the process. They have a great team in that organisation.
Thank you very much for leaving a 5* review for our Newmarket lettings team.
5/5
TrustpilotCheffins Haverhill
We dealt with Cheffins Haverhill they have been fantastic throughout the buying and selling process. Caroline and Josh are a credit. Not to mention all the other staff at Haverhill branch. Thank you again guys!
Thank you for this 5* review for our team in Haverhill.
5/5
GoogleLauren and Ellie were amazing from the very start. Incredible communication and so helpful finalizing our let. We are so grateful they helped us get into such a wonderful home. Highly recommended Cheffins for letting
Thank you for your 5* review.
5/5
GoogleI recently sold my house through Cheffins, Newmarket. Alice was amazing and kept in contact continually. Her communication skills are excellent. She was extremely friendly and polite at all times and worked endlessly to ensure a …
Thank you for taking the time to leave a 5* review.
5/5
GoogleWe had a really pleasant experience with all at cheffins ,the staff were really friendly and helpful making our move very quick and easy,Lauren and Teresa were especially helpful,thanks so much we’re very happy.Wendy & Colin
Thank you for your 5* feedback on the service provided by Lauren and Teresa in our Newmarket. We really appreciate you taking the time to do this for us.
5/5
TrustpilotWe used Cheffins Newmarket to sell 2…
We used Cheffins Newmarket to sell 2 properties & found them very efficient & supportive. The communication was excellent, keeping us informed of progress at all times.
Thank you very much for your 5* review for our Newmarket team.
5/5
GoogleMost reviews have been by vendors, but I can say that as purchaser, I would also commend Cheffins Newmarket for their professionalism, proactivity and support of the process. Kristie was my main contact and even when under pressure, I appreciated the straightforward and constructive approach to getting the matter resolved so we could all achieve the desired sale. They were also very helpful in supporting visits from contractors and I consistently felt that both the vendor and I were treated as human beings. Would definitely be happy buying through Cheffins again, should I be in a position to do so.
Thank you very much for your 5* review, we appreciate you taking the time to do this. Good luck in your new home.
5/5
GoogleLauren was absolutely amazing and helped us through the process wonderfully
Thank you for your 5* review for Lauren in our Newmarket team.
5/5
GoogleThe Team at Cheffins were incredible. They looked after me every step of the way when selling my house and purchasing my new home. I couldn't fault them. I had an accident and they were so caring and gave me the confidence I needed during a very difficult period. They were more like friends during a very difficult period Thank you all at Cheffins
Wishing you all the best in your new home.
5/5
TrustpilotThank you Cheffins Saffron Walden
Thank you to the Cheffins Saffron Walden team for their assistance in selling our family home following the death of my father. They provided a probate valuation and gave constructive advice on preparing the property for sale. The sales team were attentive and responsive without being pushy and secured a reasonable offer quite quickly despite the time of year. They held keys and organised and accompanied viewings and surveys in my absence. I was treated with courtesy and respect at all times and I always felt that they had my best interests at heart. The post sale service was excellent too. I would recommend them unreservedly and would use them again.
Thank you for leaving a 5* reiew for our team in Saffron Walden. We appreciate you taking the time to do this for us.
5/5
GoogleLauren, Teresa and Ellie were all really helpful and friendly. They made the process nice and easy. Looking forward to life in the new house!
Thank you for leaving a review for our Newmarket lettings team. We appreciate the feedback.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Cheffins Residential, Newmarket won Trusted Agent; Cheffins Residential, Saffron Walden won Trusted Agent.
