1/5
GoogleStaff are so so rude! When they know there is a high demand for a flat they have no business in being nice or provide information. Ridiculous!
Trusted Agent profile · Newham
L&Q Pre-Owned Shared Ownership Homes reviews in Newham
★★★★★
1,574 reviews across 2 platforms
29-35 West Ham Lane, London, E15 4PH, Newham, E15 4PH
L&Q's office in Newham, at 29-35 West Ham Lane, is rated 3.0 out of 5 across 1,574 reviews on two platforms, including 319 Google reviews rated 1.8.
Reviews
Every review we hold for the Newham office, from every platform, shown as written. First names only.
Google1/5
GoogleLack professionalism in their lettings services. Literally only interested in what brings them money. Sign off emails without names, no contact, no phone numbers, a shambolic landlord.
1/5
GoogleJudging from the reviews/complaints below now I also understand how they gulped up my deposit, very unprofessional. Be very careful their application team boosts you up to make the holding deposit then their referencing team will wear you down.
5/5
TrustpilotGreat customer service and friendly…
Great customer service and friendly staff
Agent replied · 22 October 2024
Hi Susan,Thank you so much for your kind words and for rating our customer services with 5-stars.Your feedback means so much to us as we always strive to deliver the best service to our customers and residents.It's much appreciated Susan, and if we can be of further assistance feel free to reach out to us. Many ThanksCustomer Service Team
1/5
TrustpilotOh dear where do we start- appalling…
Oh dear where do we start- appalling today,,,
Agent replied · 24 December 2024
Hi Mr Penn,Thank you for your review. We’re very sorry to hear you’ve had such a frustrating experience with us, but we appreciate you bringing your concerns to our attention.We always aim to deliver a great service to our customers, so we offer our sincerest apologies if the service you received wasn’t to your expectations on this occasion.Our dedicated team will be more than happy to help and would love to be given the opportunity to assist you further with your enquiry. Please could you contact us by email at lqdirect@lqgroup.org.uk (with 'Trustpilot' as the subject) and we’ll work with you to help resolve any issues you’re experiencing.Many ThanksCustomer Service Team
5/5
TrustpilotIf any work or repairs need doing,If…
If any work or repairs need doing,If they can .telephone staff are very helpfull.and polite.
Agent replied · 22 October 2024
Hi Catherine,We’re most grateful for your positive review and we thank you for sharing your thoughts with us.We’re passionate with service we provide and it’s truly amazing to hear our customer service team have ticked the boxes - Thanks again it’s much appreciated!Customer Service Team
1/5
GooglePlease note this is a scam. They take your holding deposits and have relisted all the properties again on Rightmove. IF ANYONE ELSE HAS BEEN SCAMMED IN THE RALLY HOUSE BUILDING PLEASE CONTACT ME
1/5
GooglePossibly the most shameless gang of scammers I've had the misfortune of coming across. These dumb dumbs couldn't build a sandcastle. Stay away
5/5
TrustpilotGood customer service from the advisor…
Good customer service from the advisor & lovely & polite
Agent replied · 24 December 2024
Hi Latoya,Thank you so much for leaving us a 5 star review, it's truly appreciated!We're so glad you've had a great experience and the advisor was welcoming.It's always a pleasure to help and if you need us for anything in the future, please do not hesitate to reach out to us.Many ThanksCustomer Service Team
5/5
GoogleBest social housing landlord we ever had, been with them 12 years. So kind caring, always do repairs, easy get hold of. Quality properties... Good rent service charge not high compared other housing trusts give value for money. Way better than council. Take pride in there homes.
1/5
GoogleHighest concentration of incompetence I’ve ever encountered
1/5
GoogleHave to wait too long, and still don't get through to who we want to speak to. Repeat automated message so annoying
1/5
GoogleAVOID AVOID AVOID. Awful service for residents. We’ve been waiting over 2 years for a date for cladding repairs. Can’t move, can’t sell, can’t remortgage. They refuse to speak to residents, emails go unanswered and still no repair date in sight.
5/5
GoogleAlways very pleasent and professional thank you. Had both things sorted today by two different staff in different areas. ☺️
1/5
GoogleTerrible customer service, staff are extremely unhelpful. Takes months for anything to get done. They need to look at their management teams as the service they are providing is extremely poor.
1/5
GoogleSHOULD OF READ THE REVIEWS!! STAY AWAY !! SCAMMERS ! THEY WILL TAKE YOUR HOLDING DEPOSIT AND THEN REJECT YOUR APPLICATION AND WILL NOT REFUND YOU. STAY AWAY UNLESS YOU WANT TO LOSE MONEY !!! AVOID VOID AVOID
1/5
GoogleDisgusting!!!!!! I have a mountain of rubbish outside my property rats dancing around my feet and nothing has been done! it is a disgrace both my child and i have respitory problems and have been hospitalised due to the fumes from the household waste outside my kitchen! Worst Housing Association EVER!!!!!!!!
1/5
GoogleOne of their drivers tonight BF18 VNS road rage. Not signaling and speeding so fast and cut up in front of cars. Really brand damaging for someone who is representing the company cars. If I could give no star then would have been great
1/5
GoogleTerrible customer service, staff are extremely unhelpful. Takes months for anything to get done. They need to look at their management teams as the service they are providing is extremely poor.
1/5
GoogleWorst Landlord has no care or respect for the residents. Despite years of complaint did not deal with parked vehicles on a car free development and many more.
1/5
GoogleThis company is a joke. Can't ever call through, does not respond to emails which caused us to be nearly homeless twice. DO NOT RENT with L&Q. I'm not sure how L&Q is surviving as a company. Or IS IT even a legit company???
1/5
GoogleWaiting for front door key for 8 month and still waiting. Mind blowing
1/5
GoogleThe worst building company ever! Think again if you are planing to buy properties from L&Q
1/5
GoogleIf I could give them a 0 I would. Scamming tenants, cancelling contracts a DAY before move-in and refusing to give holding deposit back. Do not trust them
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about L&Q Pre-Owned Shared Ownership Homes
How many reviews does L&Q Pre-Owned Shared Ownership Homes have?
L&Q's Newham office has 1,574 reviews across two platforms: 319 on Google, 1,255 on Trustpilot (across the whole business).
What is L&Q Pre-Owned Shared Ownership Homes's rating?
L&Q Pre-Owned Shared Ownership Homes is rated 3.0 out of 5 across all 1,574 reviews, and 1.8 out of 5 on Google from 319 reviews.
Where is L&Q's Newham office?
L&Q Pre-Owned Shared Ownership Homes, 29-35 West Ham Lane, London, E15 4PH, Newham, E15 4PH.
