Trusted Agent profile · Newham
★★★★★
1,574 reviews across 2 platforms
29-35 West Ham Lane, London, E15 4PH, Newham, E15 4PH
L&Q's office in Newham, at 29-35 West Ham Lane, is rated 3.0 out of 5 across 1,574 reviews on two platforms, including 319 Google reviews rated 1.8.
Every review we hold for the Newham office, from every platform, shown as written. First names only.
1/5
GoogleMust be the worst housing association in history. Incompetence all round. Rude case managers, repairs dont get done. Had a leaking for like 2 years, cracks in the wall. Yet their more then happy to take your money or chase you up for it. DO YOURSELF A FAVOUR STAY CLEAR OF THIS ATROCIOUS HOUSING ASSOCIATION! BUNCH OF THIEVES!
4/5
TrustpilotL&Q is a good service provider
The customer service team is very friendly, passionate and experienced in dealing with customers.
Hi Mohammed,Thank you so much for rating us with 4-stars!Your review means so much to us and we're so pleased our Customer Service Team has met your expectations. It's always a pleasure to help no matter the situation and if we can be of further assistance to you, please do let us know and we'll be sure to do our utmost for you.Many ThanksCustomer Service Team
5/5
TrustpilotBrilliant
The customer service advisor was brilliant sorted me out in no time at all.
Hi Sheila,Thank you very much for your 5-star review.We're truly passionate with the service we deliver, and our Customer Service Team really do try their hardest to make sure our customers and residents have the best possible journey.We're so touched by your feedback and we're delighted one of our Customer Services Advisors was brilliant and helped you with your enquiry.Thank you once again Sheila and we'll certainly share your kind words with the team too.Many ThanksCustomer Service Team
1/5
GoogleLate repairs. Long waiting times on the phone to speak to anyone. They do half a job here half a job there instead of doing each job properly once. They waste people's times. When you complain they don't like and accuse you of being antisocial.
1/5
TrustpilotI’m waiting for repairs more than…
I’m waiting for repairs more than 1year,and included localMP for it.And something just started but,I have to remind company that I’m still waiting.Poor customer service.
Hi Kat,We welcome your feedback and we appreciate you bringing your concerns to our attention.We’re passionate about the service we provide our residents so your feedback is really important to us and will help us to look at ways to improve our service in the future. With this in mind, we’re naturally saddened to hear you’ve been waiting such a long for the repair to be completed and we’d love the opportunity to speak with you to help resolve this matter. Please can we kindly ask you to email your details to us at lqdirect@lqgroup.org.uk and we’ll do our utmost to help.Many ThanksCustomer Service Team
1/5
GoogleMoved into a new estate and have had endless problems getting the phone connected. East Thames Homes should sort all this out prior to people moving in. By the way, Lewis Devonish and Andrea Isip either work or have worked for them, so you can safely ignore their five star reviews. This is for customers, so neither of you should be doing this.
1/5
GoogleDisgusting company with zero regard for their customers.
5/5
TrustpilotL&Q are always very efficient in…
L&Q are always very efficient in getting back to us with any query.
Hi Lee,Thank you so much for your 5-star review!We're so pleased you're finding our services efficient and your queries are always dealt with. This is reassuring to know and exactly the service we always strive to deliver so thank you for sharing this with us Lee, it’s truly appreciated.Many ThanksCustomer Service Team
1/5
GoogleHave two complaints and both refer to housing Ombudsman. I have been threatened by neighbour and they don't care. They just want your money DO NOT BUY OR RENT FROM LNQ
1/5
GoogleRegistration ending DUJ, aggressive driver, calm down it’s surburbia not a race track
1/5
GoogleCompletly Ignored the ombudsman it does not get any worst than this 0 stars seem to care about money only
1/5
GoogleEven their reviews are a sham, employees who work there!! I have reported to Google. Horrible service takes months to get any response, repairs are not dealt with, no one takes any responsibility. DO NOT OCCUPY ANY OF THEIR PROPERTIES IF YOU CAN AVOID IT!! Fees are outrageous for the service (or more the lack of service).
1/5
GoogleThe repairs team and interserve are rubbish and incompetent, when i phone to report a repair the workmen don't turn up and when they do, they damage the property and never report it and it's not till they have left, that's when I discover the damage they have left. They are utter rubbish and useless. They don't even deserve one star.
5/5
GoogleMy five stars go to the maintenance team here. I do not have dealings in particular with East Thames other than the occasional times that I had to beg to use their bathroom; very clean and noticeably pleasant. If a business could be judged by its toilet facilities, then this is a good business.
1/5
GoogleRefuses to acknowledge housing issues.
1/5
TrustpilotWeds 17 July 1a.m
Weds 17 July 1a.m. and we're still listening to flat 5 resident and co slamming doors.
1/5
GoogleDON’T EVER BUY RENT OR HAVE ANYTHING TO DO WITH THIS ASSOCIATION!!!!!! THEY WILL LIE AND MAKE YOUR LIFE MISERABLE!!! THEY HAVE CAUSED MY FAMILY ILNESS AND DEATH !
4/5
TrustpilotInformation Logged as requested
The information was logged onto my account quickly as i requested.
Hi John,Thank you so much for your great feedback!We're thrilled your request to add information to your account was dealt with efficiently and we're so happy to receive your 4-star rating too.It's always a pleasure to help John, so feel free to reach out to us at any time and we'll be sure to do our best for you.Many ThanksCustomer Service Team
5/5
GoogleThis is 5 star review for Gemma (Lettings Negotiator). The service she provided was on the highest level with quick responses to all my emails. She went above and beyond with helping me to get the reply from my Tenancy Coordinator.
1/5
Googlethe worst experience living at the apartment managed by L&Q. I keep asking to fix how water problem but they can't somehow fix for 7 weeks. If you like to live without hotwater during winter at your apartment for a few months, L&Q is the place to go. Good luck with it!!! :(
1/5
GoogleNever ever buy a shared owner ship property from L&Q. One of the worst associations scavenging on blood of hard earners. Totally carless and appalling in resolving issues. The staff is worst than government office staff in third class countries and treat the tenants like third class citizens.
1/5
GoogleI'm a tenant of London&Q for 37 years.And i've to staff been so horrible to me for reson,, Unnerving bizarre behaviour
1/5
TrustpilotJust disgraceful
Just disgraceful. This company should not exist
Hi NA,We value your feedback, and we thank you for sharing your feelings with us.We're sorry to learn something maybe be bothering you but we're always willing to discuss your concerns in more detail with you.If we can be of further assistance, please contact us by email at lqdirect@lqgroup.org.uk and by ensuring 'Trustpilot' is used as the email subject. We have an amazing team willing to help and do their utmost for you. Many ThanksCustomer Service Team
1/5
GoogleThese guys are a joke. Its probably not their fault, let's face it, they are probably understaffed and budget due to government cuts and the whole setting up a company to operate public service is a joke too. but anyway, based on what is going down at Meath crescent in Bethnal green, globe town, they cannot manage anything
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
