Trusted Agent profile · Newham
★★★★★
1,625 reviews across 2 platforms
29-35 West Ham Lane, London, E15 4PH, Newham, E15 4PH
L&Q's office in Newham, at 29-35 West Ham Lane, is rated 3.0 out of 5 across 1,625 reviews on two platforms, including 367 Google reviews rated 1.8.
Every review we hold for the Newham office, from every platform, shown as written. First names only.
1/5
GoogleEven their reviews are a sham, employees who work there!! I have reported to Google. Horrible service takes months to get any response, repairs are not dealt with, no one takes any responsibility. DO NOT OCCUPY ANY OF THEIR PROPERTIES IF YOU CAN AVOID IT!! Fees are outrageous for the service (or more the lack of service).
1/5
GoogleThe repairs team and interserve are rubbish and incompetent, when i phone to report a repair the workmen don't turn up and when they do, they damage the property and never report it and it's not till they have left, that's when I discover the damage they have left. They are utter rubbish and useless. They don't even deserve one star.
5/5
GoogleMy five stars go to the maintenance team here. I do not have dealings in particular with East Thames other than the occasional times that I had to beg to use their bathroom; very clean and noticeably pleasant. If a business could be judged by its toilet facilities, then this is a good business.
1/5
GoogleRefuses to acknowledge housing issues.
1/5
GoogleDON’T EVER BUY RENT OR HAVE ANYTHING TO DO WITH THIS ASSOCIATION!!!!!! THEY WILL LIE AND MAKE YOUR LIFE MISERABLE!!! THEY HAVE CAUSED MY FAMILY ILNESS AND DEATH !
1/5
TrustpilotWeds 17 July 1a.m
Weds 17 July 1a.m. and we're still listening to flat 5 resident and co slamming doors.
5/5
GoogleThis is 5 star review for Gemma (Lettings Negotiator). The service she provided was on the highest level with quick responses to all my emails. She went above and beyond with helping me to get the reply from my Tenancy Coordinator.
4/5
TrustpilotInformation Logged as requested
The information was logged onto my account quickly as i requested.
Hi John,Thank you so much for your great feedback!We're thrilled your request to add information to your account was dealt with efficiently and we're so happy to receive your 4-star rating too.It's always a pleasure to help John, so feel free to reach out to us at any time and we'll be sure to do our best for you.Many ThanksCustomer Service Team
1/5
Googlethe worst experience living at the apartment managed by L&Q. I keep asking to fix how water problem but they can't somehow fix for 7 weeks. If you like to live without hotwater during winter at your apartment for a few months, L&Q is the place to go. Good luck with it!!! :(
1/5
GoogleNever ever buy a shared owner ship property from L&Q. One of the worst associations scavenging on blood of hard earners. Totally carless and appalling in resolving issues. The staff is worst than government office staff in third class countries and treat the tenants like third class citizens.
1/5
GoogleI'm a tenant of London&Q for 37 years.And i've to staff been so horrible to me for reson,, Unnerving bizarre behaviour
1/5
TrustpilotJust disgraceful
Just disgraceful. This company should not exist
Hi NA,We value your feedback, and we thank you for sharing your feelings with us.We're sorry to learn something maybe be bothering you but we're always willing to discuss your concerns in more detail with you.If we can be of further assistance, please contact us by email at lqdirect@lqgroup.org.uk and by ensuring 'Trustpilot' is used as the email subject. We have an amazing team willing to help and do their utmost for you. Many ThanksCustomer Service Team
1/5
GoogleThese guys are a joke. Its probably not their fault, let's face it, they are probably understaffed and budget due to government cuts and the whole setting up a company to operate public service is a joke too. but anyway, based on what is going down at Meath crescent in Bethnal green, globe town, they cannot manage anything
1/5
GoogleStaff are so so rude! When they know there is a high demand for a flat they have no business in being nice or provide information. Ridiculous!
1/5
GoogleLack professionalism in their lettings services. Literally only interested in what brings them money. Sign off emails without names, no contact, no phone numbers, a shambolic landlord.
1/5
GoogleJudging from the reviews/complaints below now I also understand how they gulped up my deposit, very unprofessional. Be very careful their application team boosts you up to make the holding deposit then their referencing team will wear you down.
5/5
TrustpilotGreat customer service and friendly…
Great customer service and friendly staff
Hi Susan,Thank you so much for your kind words and for rating our customer services with 5-stars.Your feedback means so much to us as we always strive to deliver the best service to our customers and residents.It's much appreciated Susan, and if we can be of further assistance feel free to reach out to us. Many ThanksCustomer Service Team
1/5
TrustpilotOh dear where do we start- appalling…
Oh dear where do we start- appalling today,,,
Hi Mr Penn,Thank you for your review. We’re very sorry to hear you’ve had such a frustrating experience with us, but we appreciate you bringing your concerns to our attention.We always aim to deliver a great service to our customers, so we offer our sincerest apologies if the service you received wasn’t to your expectations on this occasion.Our dedicated team will be more than happy to help and would love to be given the opportunity to assist you further with your enquiry. Please could you contact us by email at lqdirect@lqgroup.org.uk (with 'Trustpilot' as the subject) and we’ll work with you to help resolve any issues you’re experiencing.Many ThanksCustomer Service Team
5/5
TrustpilotIf any work or repairs need doing,If…
If any work or repairs need doing,If they can .telephone staff are very helpfull.and polite.
Hi Catherine,We’re most grateful for your positive review and we thank you for sharing your thoughts with us.We’re passionate with service we provide and it’s truly amazing to hear our customer service team have ticked the boxes - Thanks again it’s much appreciated!Customer Service Team
1/5
GooglePlease note this is a scam. They take your holding deposits and have relisted all the properties again on Rightmove. IF ANYONE ELSE HAS BEEN SCAMMED IN THE RALLY HOUSE BUILDING PLEASE CONTACT ME
1/5
GooglePossibly the most shameless gang of scammers I've had the misfortune of coming across. These dumb dumbs couldn't build a sandcastle. Stay away
5/5
TrustpilotGood customer service from the advisor…
Good customer service from the advisor & lovely & polite
Hi Latoya,Thank you so much for leaving us a 5 star review, it's truly appreciated!We're so glad you've had a great experience and the advisor was welcoming.It's always a pleasure to help and if you need us for anything in the future, please do not hesitate to reach out to us.Many ThanksCustomer Service Team
5/5
GoogleBest social housing landlord we ever had, been with them 12 years. So kind caring, always do repairs, easy get hold of. Quality properties... Good rent service charge not high compared other housing trusts give value for money. Way better than council. Take pride in there homes.
1/5
GoogleHighest concentration of incompetence I’ve ever encountered
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
