L&Q Pre-Owned Shared Ownership Homes reviews

★★★★★ 5/5

Trustpilot

Great Advisor

The Advisor, Lisa. was exceptionally professional. I was dreading reaching out to L&Q today. However this one advisor did listen and not talk over me causing me to listen and give her time to explain. She answered all my queries without rushing me, didn't patronise or belittle was thoughtful about my circumstances going forward to cover any later discrepancies therefore eliminating further unnecessary problems. Debt is one of the worst subjects to talk about so I was really grateful she sailed me through that call.

Customer · 23 September 2026

★★★★★ 1/5

Trustpilot

I wish I could give no stars

I wish I could give no stars. They're a nightmare. The advisors are usually nice but that's where it ends. There is a huge communication problem between the advisors and contractors. It took a year and 2 attempts for my hall to be plastered. The grids are still filthy and blocked after years of telling them. I am on a second complaint for a leaking roof which I reported a year ago. They never get back to you and people just turn up unannounced to investigate the issue. Nothing comes of that and it gets forgotten about. Appalling service. I'm assuming that at some point my bedroom ceiling will cave in. The Ombudsman is my next move, as clearly L&Q cannot be bothered.

Jane · 23 September 2026

★★★★★ 5/5

Trustpilot

Michelle was extremely helpful

Michelle was extremely helpful, professional, and responsive in dealing with my enquiry. She took the time to listen, clearly explained the information I needed, and made the whole process much easier and less stressful. Her friendly and understanding approach made a real difference, and I felt valued as a resident throughout our interaction.

Claudia · 22 June 2026

★★★★★ 1/5

Trustpilot

Continued safeguarding and anti social…

Continued safeguarding and anti social behaviour issues from tenants in E9 - no-one seems to want to do anything about it. One resident is so distressed by it they have been talking to the Samaritans - how can such a huge organisation get away with responding to peoples health and safety issues. These tenants are the most revolting people who contribute nothing to what otherwise is a caring and supportive community, continue to benefit from services and provisions yet cause severe distress and trauma to the people who live next to them. They are know to the mental health services and are a danger to people - especially children. Well done L and Q for being absolutely shite.

Tracie · 23 September 2026

★★★★★ 2/5

Trustpilot

So reported a leak from a closomat…

So reported a leak from a closomat toilet fitted for my son with learning disabilities etc,i clearly stated when i 1st reported that is was a closomat toilet,but like other times they sent out regular contractors who looked at the leak and said oh,thats a special toilet we dont do/fix these i will have to raise it as a job etc,so complete waste of time.So i wait . No one comes for another week,while the toilet continues to leak! So i ring L and Q ,they say they are going to raise the job!!!! I say its been leaking for an unnacceptable time,its unhygienic,unpleasant and not fit for my son to use! Its still leaking and NO ONE has fixed it,im furious!

Maxine · 20 September 2026

★★★★★ 5/5

Trustpilot

I really enjoyed my visit

I really enjoyed my visit. Nicki was very friendly when I met her, and she was the perfect person to show us around. Very friendly and was open to any questions that I had.

Simon · 15 June 2026

★★★★★ 4/5

Trustpilot

Stinky Household

Dealing with L&Q was easy, but it took Meadow Electrics 2 weeks to contact us; no appointment was mentioned during their call. Then nothing happened for more than a week, at which point I had to contact L&Q again to find out when the repair was going to be carried out. L&Q got back to me & informed me that Meadow Electrics would be coming the next day, on the 9th June. The repair was to replace the extractor fan in the toilet/bathroom, which has no windows or means of ventilation - apart from leaving the bathroom door wide open, which led to a rather "stinking" environment. Personally, I would have thought it to have been a PRIORITY REPAIR, done much sooner than nearly 4 weeks after reporting it, but that was down to Meadow Electrics & had nothing to do with L&Q.

Fredrick · 19 June 2026

★★★★★ 1/5

Trustpilot

Disgusted. Leaving family of 5 with raw sewage backup and ignoring disabled child.

I am writing this public review because L&Q’s customer service is completely failing us. We are a family of five living in Sidcup, and we currently have an active Category 1 public health hazard in our home. Our upstairs toilet is blocked, and contaminated wastewater/sewage is actively backing up into the bathroom toilet bowl whenever any water is used or the sink tap is turned on. L&Q called me yesterday and promised us an emergency engineer yesterday, but then backtracked and cancelled the appointment. Their excuse was that because we have a downstairs toilet, this is not an emergency. Having a second toilet does not make raw sewage backing up inside an inhabited property acceptable or safe. Furthermore, L&Q is completely ignoring our 12-year-old son's severe Autism and ADHD. Losing access to his primary bathroom causes extreme distress and behavioral escalation. By refusing an urgent out-of-hours appointment, L&Q is failing to make a Reasonable Adjustment under Section 20 of the Equality Act 2010. Every time I email, I am brushed off with an automated message saying "a complaint is already open." A complaint process does not excuse leaving a family in a biohazard. I have already escalated this to Bexley Council Environmental Health, the Housing Ombudsman, and my local Ward Councillor.

Kayleigh · 17 June 2026

★★★★★ 1/5

Trustpilot

Brick wall

Yet again after my comments!about l@q?another AI generated reply!from a different customer service team!also got a policy service booklet? From them!telling me same information on how to test my own electrics!!dangerous stuff!yet they don't really care at all?Just ignore and send usual bland reply!probably working from home people!no time to think of what they are actually sending out!like talking to a brick wall!meanwhile a fault over time gets worse and speads !ending up usually in a fire or electrocution!as I said!!!no consideration at all from them!just another lesson of a person/fire to learn from???next job please???

Raymond · 16 June 2026

★★★★★ 2/5

Trustpilot

They might send an email or a text…

They might send an email or a text asking about your experience for a follow-up, but they don’t follow up with the jobs that fall through the net and that’s kind of at least one and three if not one and two also the appointments are so far apart like months, sometimes more than half a year And things like kitchens and bathrooms which were promised to do before the pandemic nothing has happened since and they’re all falling apart is supposed to be an emergency but mine’s been going on now since before Christmas back and forwards backwards and forwards and water coming in from the bay window ceiling that are reported last November they’ve had scaffolding our plasterers out roofers out and guess what? There’s still water coming through and now they’ve gotta take it all down and start again, but I’m waiting for scaffolding.

Kelly · 22 May 2026

★★★★★ 1/5

Trustpilot

L&Q Exploiting Shared Owners

L&Q are a dreadful housing association, they charge leaseholders huge fees without providing any service or advocating for them to get improved service. Then if you are a shared owner, they keep you in a stranglehold lease after you’ve fully staircased, to keep charging you more, to reduce the value of your property and make it difficult for you to sell.

Leigh · 22 September 2026

★★★★★ 5/5

Trustpilot

Great communication end ready to help…

Great communication end ready to help all the time thank Aaliyah

DS · 21 September 2026

★★★★★ 5/5

Trustpilot

L&Q Marleigh Cambridge

From registering our interest up to the exchange of contract today, we had a smooth overall experience so far. Since we received an email from Phoebe M who scheduled our viewing then Richard S who was knowledgeable and showed us around and answered all the questions we had, gave us advice, until we decided to put a deposit on a property.L&Q has a one stop shop when it comes to purchasing a shared ownership property and we’re happy we adhered into this.David P from Censeo financial services managed to get a mortgage offer as well as insurances of our preference in a matter of 3 days!David M Legal team especially Luke G of Alexander JLO Solicitors managed to exchange contracts 25 days in advance of the L&Q solicitor’s deadline!Now the ball is in the hand of L&Q builder and solicitors who we are hoping to finish the build of our new home and have completion ASAP. We’re very excited and looking forward to moving in.Edgardo and Mathelda

Jojo · 20 December 2024

★★★★★ 1/5

Trustpilot

Abused by neighbour since June…

Since end of June I am living in an abusive situation from my neighbour. Agressive and violent neighbour has verbally attacked me, later on together with her family made threats towards me, violently banging on my door. Ever since I am being harassed by this violent woman. I reported to L&q straight away but the only reaction was me being shouted at by a housing officer (sent her email warning her following her unprofessional behaviour), being told by manager that the only solution is going to court. I do not think this is a good managerial advice at all. For the past 6 months I had been regularly harassed by the neighbour who takes heavy objects and violently bangs them on the floor, knowing I'm sensitive to sounds (as I'm autistic) she is using loud bass amplifiers but among all she is not fit to live among others. Unfortunately I live directly below her. I believe a man who lives next to her is suffering in silence and doesn't want to report. I myself was hospitalised because of this. Multiple agencies have been allerting L&q of this. In the meantime I am being psychologically and emotionally abused by her. I have already contacted multiple organisations, police and an MP. But I had no support,action or understanding from L&q AT ALL. The person who abuses me is trying to make it out that I caused it. Which is not true. I had been treated unprofessionally and Victim blamed by L&q. I'm being abused by her. L&q just takes reports, repeats the same things and does nothing even though they are aware I'm voulnerable.

Kami · 17 December 2024

★★★★★ 1/5

Trustpilot

Incompetent management

Incompetent management, particularly with Lisa Nokes but also with others around her, including superiors. Everything takes an incomprehensible amount of time to be dealt with, including contract changes, deposits and issues with properties. We have reported issues that were out of our control and had the blame brought back on us rather than attempting to solve the issue. Lisa is notoriously impossible to contact and when reached, will either avoid your issue or respond rudely. My experience has been subpar at best and I hope this issue will be taken seriously.

Nancy · 16 December 2024

★★★★★ 5/5

Trustpilot

Excellent customer service

This was the first time that we had bought a new build property. The team at the Whalley Manor development were really helpful from first enquiry through to picking up the keys and beyond as we settled into our new home. Special thanks to Emily and Sinead in the sales office for making the journey so smooth and for pushing the purchase through slightly ahead of schedule. Thanks also to Pete and Deggs on site for sorting out a few minor snags, supplying a skip for the debris of the move and a bit of paint to touch up the inevitable scuffs that go with carpet fitting and moving furniture about.

Jansci · 6 December 2024

★★★★★ 4/5

Trustpilot

Engineer knew what was wrong and was…

Engineer knew what was wrong and was needed to complete work. There was a problem with boiler so a part had to be ordered to complete workss.

Patricia · 23 May 2026

★★★★★ 1/5

Trustpilot

No working lift for over 7 weeks. No communication

The lift in our block of flats has been out of order since 7th October. L&Q has not contacted us at all. Emails to the L&Q Neighbourhood Lead bounce back - clearly he has left work and they haven’t bothered to inform us, or to tell us the name of his replacement (if there is one). There has been no apology, explanation or offer of compensation for service charges from L& Q.They do not communicate with residents and leave everything to the management company. We have no right to complain to the management company as they are not our landlords - L&Q are. This appalling treatment of residents is all too familiar

Anne-Marie · 28 November 2024

★★★★★ 5/5

Trustpilot

Nipa Hussain simply the best better than all the rest!!

Nipa has shown great customer service skills and especially retention skills. After a disastrous incident caused by a third party. Nipa was quickly getting herself proactively involved with my purchases and helping the purchase progress. A lot of setbacks during the journey but together we have overcome all the barriers and we are now at exchange and completion due in the end of the month. So I would recommend Nipa with my eyes closed as I have confidence she will do what it takes to help her clients and help them with their dreams as much as she possibly can, always going the extra mile. Well done Nipa keep it up. Ps note: to LNQ Nipa is a great asset to the business!!!!! Therefore you shall look after her, as you won’t find many NipaS around. Simple as that. So again thank you Nipa. Well done great work.

F · 15 November 2024

★★★★★ 5/5

Trustpilot

Outstanding Real Estate Experience with Exceptional Guidance

I recently had the pleasure of working with Karen, a property sales representative at Beauchamp Park, and I cannot recommend her highly enough. From our very first interaction, it was clear that Karen embodies the qualities of a truly exceptional sales professional. Her patient and helpful nature made the entire process of finding our new home not only enjoyable but also stress-free.One of the standout aspects of Karen's approach is her unwavering patience. In the fast-paced world of real estate, it can often feel like there’s pressure to make quick decisions. However, Karen took the time to understand our needs and preferences without ever making us feel rushed. She encouraged us to take our time, ensuring that we felt comfortable with every step of the process. This level of patience is a rare find and was incredibly refreshing. It allowed us to explore various options and truly consider what would be the best fit for our family.Moreover, Karen's accommodating nature was a breath of fresh air. She was flexible with scheduling viewings and always made an effort to work around our busy lives. Whether it was early morning or late evening, Karen was willing to meet us at our convenience. This level of dedication is not something you encounter every day.Throughout the entire process, Karen maintained a positive and upbeat attitude. Her enthusiasm for helping us find the right home was contagious, and it made the experience enjoyable rather than overwhelming. I wholeheartedly recommend Karen at Beauchamp Park, Her patient, helpful, and accommodating nature, combined with her informative approach to sales, sets her apart from others in the industry. If you want a representative who will prioritize your needs and guide you through the process with care and expertise, look no further than Karen. Thank you, Karen, for everything!

Davis · 13 November 2024

★★★★★ 5/5

Trustpilot

She’s a keeper

Maddison was stress free to deal with and went above and beyond. She raised the job for a vulnerable person even though the household wasn’t marked as having a vulnerable person in it. She explained due to my mums health problems I should call and have her added to the system so the next agent wouldn’t need to add her as a one off and it can be on there permanently. I feel as if she didn’t need to be as thorough or be extra helpful as she would’ve still done her job just fine I’ve had bad experience with L&Q before so whoever is reading this, please keep her as part of your team. Give her a pay rise or whatever it takes.

Kamar · 12 November 2024

★★★★★ 1/5

Trustpilot

We have not heard anything from L&Q…

We have not heard anything from L&Q since it took over from Trafford Housing Trust and Laurus. We do not know what is happening with our estate. Promises were made but have not been forefilled. I.e. roads being done, verges not being maintained, phase 2 being done. I didn't even get any acknowledgement that my 2 year care term had ended. The estate seems to have been abandoned. I'm OK with the quiet and the greenery that is at the moment but fear the future. We know nothing about what is going to happenn if anything with the Vision Laurus Estate in Skelmersdale.

Sarah · 6 November 2024

★★★★★ 5/5

Trustpilot

Nipa made the process seamless

We visited the L&Q Barking Riverside office about two months ago and had the pleasure of meeting Nipa Hussain, who guided us through viewing a beautiful two-bedroom flat that we immediately fell in love with. From the start, Nipa was incredibly helpful, ensuring we had all the information we needed to make an informed decision. With her support, we felt confident in moving forward with a 25% Shared Ownership purchase of the property.Nipa made the process seamless by introducing us to a mortgage advisor and solicitors, staying involved at every step of our buying journey. Thanks to her dedication and assistance, we were able to exchange contracts last Friday, and we’re thrilled to be completing on November 15th.Overall, our experience with Nipa and L&Q has been fantastic, and we’re so excited to start this new chapter in our dream home. Highly recommend her and the team at L&Q for anyone considering buying at Barking Riverside!

Leteechia · 4 November 2024

★★★★★ 5/5

Trustpilot

Kew Bridge Rise - Launch

I booked an appointment for property viewing at Kew Bridge Rise’s launch on the 19th of October 2024 at 11:30. The event was a remarkable showcase of the stunning properties and meticulously designed spaces. Attendees had the opportunity to experience the harmonious blend of modern architecture and natural surroundings that Kew Bridge Rise offers. The atmosphere was vibrant, with a well-organized layout that allowed guests to explore each unique aspect of the development.Highlighted was the innovative features and luxurious finishes that set Kew Bridge Rise apart -from the spacious interiors to the eco-friendly amenities, every detail was thoughtfully curated to provide residents with a high quality living environment. The event also offered a glimpse into the community- focused vision of the development, emphasizing a lifestyle that balances comfort and sustainability.A special mention must go to Nicki and Sophia - the former is whom I had exchange of communications via email pre and post the viewing event, and the latter was the one who showed me around and answered my queries, both exemplified professionalism throughout the time spent with them. Their extensive knowledge about the properties and their enthusiastic engagement with attendees were truly commendable. Nicki's insightful explanations and Sophia's detailed responses to queries ensured that all information was conveyed clearly and comprehensively. Their presence greatly enhanced my overall experience of the viewing.Overall, the Kew Bridge Rise launch was a successful and impressive event. Thanks to the outstanding efforts of Nicki and Sophia, attendees left with a thorough understanding of the development's offerings and a deep appreciation for its design excellence. Their ability to address queries in detail and their professional demeanor were key elements that contributed to the positive reception of the viewing.

G · 1 November 2024