L&Q Pre-Owned Shared Ownership Homes reviews

Hi Joanna,Congratulations on your new home! 🎉Thank you so much for taking the time to share your journey with us, we're overwhelmed by your awesome review.It's wonderful to know that Karen went above and beyond to make your move as smooth as possible, and we're delighted to hear about Karen's dedication and helpfulness too.We know Karen will be over the moon with your amazing feedback, so a big thanks again for leaving a review. She truly is a great asset.We sincerely hope you settle well into your new home, and we wish you every happiness as you begin to make your new home yours.Many Thanks,Customer Service Team

Hi Alexias,Thank you so much for taking the time to leave us a review.We very much appreciate you bringing your concerns to our attention, and we certainly understand your frustration with the damp and mould issues in your flat.It's concerning that you've raised this repeatedly and haven't received a satisfactory resolution, and we apologise profusely for the dissatisfaction this has caused. We value your well-being and that of your daughter, and we're also sorry to hear about the impact this has had on her health.We're committed to addressing your concerns and working towards a solution that improves your living environment, and we'd love to delve deeper into this problem and look at ways we can assist.To help us make it possible, we kindly invite you to email the details to us at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) where our dedicated team will gladly help with your worries and concerns.Feel free to reach out to us at anytime 🙂Many Thanks,Customer Service Team

Hi Freedom Spirit, Thank you so much for taking the time to leave us a 4-star review! 🙂 We truly appreciate you sharing your experience, and it means a lot to know that Tracy made such a positive impression. Your kind words are heartwarming to read, and we’re sure Tracy will be delighted to hear your feedback as well. We’re sorry to hear about the issues you experienced with anti-social behaviour. We completely understand how concerning this must have been and why it influenced your decision to move. Please know that your feedback is still very important to us, and we take these concerns seriously. Wishing you all the best and every happiness in your new home. Thank you again for your feedback and for being such a valued resident. Customer Service Team

Hi John, Thank you so much for taking the time to share your recent experience with us. We're genuinely delighted to hear that your concerns were addressed promptly during the second engineer's visit and that the servicing was completed to your satisfaction. Your feedback is incredibly valuable to us, as it helps us and our contractor continue improving our services and ensure that our customers receive the best possible experience. If you have any further comments, suggestions, or if there is anything else we can assist you with, please don't hesitate to let us know. Many thanks, Customer Service Team

Hi Damian, Thank you very much for taking the time to share your feelings of dissatisfaction with us and for providing valuable feedback about your recent experience. We want you to know that we truly value every comment and concern that our customers share, as it helps us to better understand the challenges you are facing and to improve our services in the future. We are sincerely sorry for the distressing situation you and your family are currently experiencing. It is especially concerning to hear about the impact this has had on your home life. Please accept our deepest apologies for any inconvenience, frustration, or discomfort this may have caused you and your loved ones. We understand how disappointing it must be to feel that your expectations were not met, and we regret that you have felt the need to escalate this matter. We truly appreciate your reasons for this, but if you have any further questions, additional concerns, or if there is anything else we can do to support you, please don't hesitate to email us. You can reach us at contact@lqgroup.org.uk and we kindly ask that you use 'Trustpilot' as your email subject to ensure your query is directed to the appropriate team as quickly as possible. Thank you once again for bringing this to our attention. Your feedback is invaluable in helping us improve our service for all our customers. Customer Service Team

Hi Claudia,Thank you for your review and for raising your concerns with us here.We're truly sorry to learn you're experience heating issues inside your home, and we can imagine the frustration this causes especially if it’s happening on a regular basis.We also appreciate and understand your dissatisfaction and our decision not to replace your boiler at this moment in time, and we offer our sincerest apology for any upset caused to you.Whilst we've taken onboard your feedback and feel your disappointment, our contractors are obliged to continue carrying our repairs to your boiler, especially if the existing boiler is in a repairable condition. If however, at any point the boiler is deemed unsafe or beyond repair it's only then we'll consider a boiler replacement.We really hope this information has helped to clarify the procedures we follow in instances like you’re experiencing. In the meantime, we strongly recommend you continue reporting any loss of heating to us where it'll be our pleasure to arrange for our gas contractor to attend and further investigate the cause for this to happen.We're also more than willing to discuss your review in more detail with you, and if you have any further questions or if there's anything further we can do to help, please let us know by emailing us at lqdirect@lqgroup.org.uk and by ensuring 'Trustpilot' is used as your email subject.Many ThanksCustomer Service Team

Hi Fatima,Thank you so much for your review and for raising your concerns with us here.We are deeply sorry to learn there’s several issues of concern in the building you reside in, and we apologise profusely if we haven’t previously provided you with the help and support you hoped to receive from us.We always strive to offer a great service to our residents, and we want more than anything for our residents to be happy with their home. We’re here to help and we’ll be more than willing to discuss each of your concerns in more detail as well as looking at ways we can work with you in resolving them.To help us achieve this we kindly request you reach out to us by email at lqdirect@lqgroup.org.uk (with ‘Trustpilot’ as your email subject) where we’ll be more than happy to arrange contact with you.Many ThanksCustomer Service Team

Hi Jacquie, Thank you so much for taking the time to share your thoughts and feelings with us. We always strive to provide excellent service, and we're truly sorry to hear that this wasn't your experience on this occasion. We understand how disappointing this must be for you, and we sincerely apologise for the frustration this has caused. After further investigation, we understand that arrangements are now in place for our maintenance team to return to your home to complete the repairs. We hope everything is now progressing for you, and we want you to know that we're committed to ensuring the repairs are completed as quickly as possible. We hope this helps to give you some reassurance, and if there's anything else we can do to support you, please don't hesitate to reach out - we're always here to help in any way we can. You're more than welcome to contact us at contact@lqgroup.org.uk, and we kindly ask that you use 'Trustpilot' as your email subject. Thank you again for your feedback. Customer Service Team

Hi Carolin, Thank you so much for your wonderful review! 🙂 We're over the moon to hear that you had such a great experience with us. It’s fantastic that we were able to complete the work for you on the same day and that you’re happy with the results. Your amazing feedback truly means a lot to us, and we really appreciate you taking the time to share it. Thanks again! Customer Service Team

Hi Jamal, Thank you so much for taking the time to share your wonderful feedback with us 😊 We're absolutely delighted to hear that you continue to be highly satisfied with our efficient services and our ability to resolve any issues you encounter. Knowing that our help desk staff consistently meets your expectations, and that you value their professionalism and commitment to providing rapid solutions, means a great deal to us. We work hard every day to ensure that our customers receive the highest level of support, and your recognition truly motivates us to keep striving for excellence. If there's ever anything else we can do for you, or if you have any suggestions on how we can make your experience even better, please don't hesitate to let us know. We're always here for you and happy to help with any future needs you may have. Thank you once again for your kind feedback, and for making our day! Customer Service Team

Hi Lynne,Thank you so much for your review! 😊We're delighted to hear about your experience with our operative, and it's lovely to know he's always done great jobs whilst in your home.We appreciate you bringing the bathroom floor to our attention, and we're sorry to hear you're still waiting to hear from us. We'd very much love to help and provide an update on how this repair is progressing for you. To help us make it possible, please can you kindly email your details to us at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) where one of our helpful advisors will be willing to help you.Many Thanks,Customer Service Team

Hi Mick, Thank you so much for your heartfelt review. We’re deeply sorry to hear about your wife’s diagnosis, this must be incredibly difficult for you both. Please know that if you ever need us, don’t hesitate to reach out, we will do everything we can to support you. Kind regards Customer Service Team

Hi Djanet,Thank you so much for your fabulous review! 😊We're thrilled to hear you had a positive experience! We always aim to provide our residents with the best service possible, and it's fantastic to hear that John exceeded your expectations. Your kind words for John are truly appreciated, and we're delighted that you were pleased with his work and expertise.It was a pleasure to assist you, and we're eagerly looking forward to helping you again.Many Thanks,Customer Service Team

Hi Wendy,Thank you so much for leaving us a review!We've enjoyed hearing about your experience with us, and it makes us happy to know everything went perfectly for you.It's also wonderful to know that our maintenance department was responsive and that you were happy with the work completed. We always aim to provide excellent customer service, and we're glad that our operatives were polite and respectful too.A huge thanks once again for your amazing review and kind comments. We hope we can be of help again soon 😊Customer Service Team

Hi Selin, Wow thanks so much for the glowing 5 star review! 😊We're thrilled to hear that you had a positive experience with Karen. Your feedback will certainly be passed on to her. Thank you for choosing to buy through us, and remember we're here should you need us so just reach out. Many Thanks Customer Service Team

Hi Joshua, Thank you so much for sharing your experience with us. We’re truly sorry to hear about the issues you faced with service charge calculations and the lack of support during the sale of your shared ownership property. We understand how frustrating and disappointing this must have been, and we really appreciate you bringing these concerns to our attention. Your feedback is invaluable as we continuously strive to improve our services for all shared owners, and we sincerely apologise if we fell short of your expectations during your time as a shared owner with us. Thank you again for your valuable feedback, and we wish you the very best for the future. Customer Service Team

Hi Helena,We're so grateful to you for taking time to leave us a review and for sharing your concerns with us too.We truly sympathise with you for the behaviour from your neighbours and we certainly understand how drug use can have an impact on others nearby.With situations like this we strongly recommend in the first instance you report the incident to the police as they'll be able to act on your neighbour’s behaviour. If the police happen to take action, they'll be sure to let our neighbourhood team know too.With this aside Helena, we're so sorry you feel damaging information was made about you, but it certainly wouldn't be our intentions to do this and cause you so much upset.Having investigated this further it appears there was some misunderstanding on your behalf, and we understand our case worker at the time emailed you to explain. We are of course here for you should you have any further questions or concerns and it’ll be our utmost pleasure to help you with these.Please feel free to reach out at anytime through any of your preferred channels or by email at lqdirect@lqgroup.org.uk where our team here will be more than happy to help.Many ThanksCustomer Service Team

Hi H Williams, Thank you for your review and expressing your concerns. We're very sorry that you're still awaiting a response to your complaint, we can imagine the frustration this is causing you, but we would very much like to assist you further and ensure you receive a response from us. If you're willing to we would really appreciate it if you could contact us with your full name and address information so we can fully investigate your case and arrange for one of our team to get in touch with you. You can do this by emailing lqdirect@lqgroup.org.uk using 'Trustpilot' as the subject header as this will really help. Many Thanks Customer Service Team

Hi Philip, Thank you so much for sharing your experience with us. We completely understand your frustration regarding the missed appointment and the incorrect photograph. We're truly sorry this happened with our contractor, and we'll make sure to address this to help prevent similar issues in the future. If there’s anything more we can do to help, please email us at contact@lqgroup.org.uk (with 'Trustpilot' in the subject line), and we’ll be more than happy to assist you further. Thank you again for bringing this to our attention. Customer Service Team

Hi Freddie, Thank you so much for sharing your positive experience with us! We love that Barbosa was good and helpful. It brings us joy to know you had a 5-star experience and Barbosa will be delighted with your kind feedback too. Many thanks again for your feedback - it's greatly appreciated! 🙂 Customer Service Team

Hi Aleks, Thank you so much for your amazing feedback! 😊 We're truly delighted to know that our prompt response to your balcony handle issue brought you a sense of security and helped you rest easy. Your safety, comfort, and peace of mind are incredibly important to us, and it means a lot to hear that our team was able to make such a positive difference for you. It's with great pleasure to help you, and we look forward to being of service to you again! Many thanks, Customer Service Team

Hi Quiea Teresa Sergio,Thank you very much for rating your experience with 4 stars! 😊We're glad you found the process smooth, and that Tina was helpful in guiding you through. It certainly makes us happy to know we have a great member of the team doing an amazing job for our customers.We understand your disappointment about the incorrect balcony key during the handover, and we sincerely apologise for the inconvenience this may have caused you. We sincerely hope that you’ve since received the correct keys, but if there are any issues, please do let us know.Many thanks again, and we wish you good health and happiness in your new home.Customer Service Team

Hi June,Thank you very much for your review and for letting us know how your recent visit went with us.It's great to know your security light was replaced and we hope it makes you feel more secure inside your home too.We're sorry the new light isn't quite what you expected and whilst we try to replace like for like, sometimes it's not always possible. Lights with sensors are also more cost and energy efficient but we appreciate this type a light isn't suitable for all.We’re of course here for you and if you have any questions you would like to ask, it'll be our pleasure to help. Feel free to drop us an email at lqdirect@lqgroup.org.uk (with 'Trustpilot' as the subject) and we'll most certainly do our best for you.Many ThanksCustomer Service Team