L&Q Pre-Owned Shared Ownership Homes reviews

Hi Malik, Thank you so much for taking the time to share your feedback with us. We truly appreciate you letting us know about your dissatisfaction, and we want you to be assured that your experience is very important to us. We're sincerely sorry that the service you received didn't meet your expectations, and we completely understand how disappointing and frustrating that must feel. Your feedback has been shared with our team, and we're actively working to resolve your case as quickly and efficiently as possible. Sometimes, particularly with more complex situations, it can take a little longer to fully resolve matters, and we're very sorry for any inconvenience or frustration this has caused you. If there is anything else you would like to discuss or if you have any further questions, please do not hesitate to reach out to us at contact@lqgroup.org.uk. To help us locate your details quickly, we kindly ask that you use 'Trustpilot' as your email subject. We are here to support you and will do everything possible to assist you further. Thank you once again for your valuable review. Customer Service Team

Hi Rebecca,Thank you so much for your amazing review! 🙂It's great to hear Nicki has been so helpful and supportive with your home buying journey. it's wonderful to know that Nicki has provide exceptional customer service and exceeded your expectations. We're super proud of her dedication and expertise.Your kind words mean the world to us and we just know Nicki will be pleased with your fabolous review too.Many ThanksCustomer Service Team

Hi Barbara,Thank you very much for your fantastic feedback! 🙂We’re overjoyed with your kind comments, and we’re glad you’re happy with the service from K&T.We hear your dissatisfaction with the time between reporting the issue and the first available appointment for an engineer to attend your home, and we’ll be sure to note your feedback for you.With all boiler issues, our agreement with K&T Heating is to ensure an appointment is offered within 72 working hours. However, when allocating an appointment, we’ll also consider any vulnerability within the property that we’ve previously been made aware of. If of course you feel your situation has changed and we're not already aware of any vulnerabilities, please do let us know and we'll gladly offer further help and advice to you.In the meantime, we thank you once again for your feedback and for rating your recent experience with 4-stars.We sincerely hope we can be of assistance to you again soon. Customer Service Team

Hi Gloria, Thank you for your 5 star rating of the service Tina’s provided. We're glad to hear she was responsive and helpful throughout the process. Your feedback means a lot to us! Many Thanks Customer Service Team

Hi Mothiur, Thank you so much for your review and for sharing your feelings of dissatisfaction with us. We sincerely apologise that our services haven’t met your expectations and for the disappointment this has caused you. We’re truly sorry to hear about the ongoing issue with your taps and the inconvenience of repeated visits. We're committed to resolving this for you, and we understand that a plumber has been arranged to return to your home for the repair. If you need any further clarification about your next appointment, please let us know and we'll be happy to share the information with you. We understand that the increase in service charges can be concerning, and we want to assure you that no profit is made from these charges. Management fees are standard in many properties, and it’s also essential that we remain compliant. Whilst we appreciate this may be disappointing, please know that we've certainly taken your feedback on board, and we'll be sure to share this for you. Please know it's our pleasure to help with any issues or concerns you may have and you’re welcome to contact our team at any time. You can reach us by email at contact@lqgroup.org.uk and we kindly request 'Trustpilot' is used as your email subject.. Many Thanks, Customer Service Team

Hi Brock Elbank,Thank you so much for your feedback!We're so pleased you've taken time out to share your views, your feedback is important to us as it helps us to understand the areas in need of improving, as well as learning from our residents on the kind of service they expect to receive from us too.We hear your concerns with a carpenter being sent for a groundwork job but there could be a good reason for this to happen. For example, some of our operatives are multi trained in other areas and sometimes arrangements are made for a different trade to attend purely to take photos which’ll then be reported back to a maintenance supervisor.We’re so sorry you’ve felt the need to undertake some repairs inside your home, but we appreciate this could cause some disappointment. We can’t stress enough that we wouldn’t expect any of our residents to carry out repairs we hold responsibility for, and we always encourage and welcome new repairs so we can arrange for them to be completed accordingly.We hope you find this information helpful, however if we can be of further help to you, please let us know by reaching out to us at lqdirect@lqgroup.org.uk and by ensuring ‘Trustpilot’ is used as your email subject. It’ll be with great pleasure to further assist you, and we’ll of course do our utmost to help.Many ThanksCustomer Service Team

Hi Nancy, Thank you so much for your 5-star review! Your feedback is important to us, and we're very happy to hear that you found our service efficient. This is exactly what we strive for, and it's great to know this has been your experience. We appreciate you bringing the kitchen cabinet handle to our attention, and we're sorry that we didn't fully meet your expectations with the repair. Sometimes it's not possible to find an exact match, but we understand how frustrating this can be. Thank you again for taking the time to share your experience with us. We hope to have the opportunity to help you again soon 😊 Customer Service Team

Hi Valerie Thank you so much for your amazing review! We're delighted to see you rated your recent experience with 5 stars, and we're so pleased to hear about your positive experience with our maintenance team. It's wonderful to know our team was able to address your concerns efficiently and to your satisfaction. We also love they were respectful of your home and made sure your gate was fastened. Thank you again for your kind words. We hope to assist you again soon! 😊 Customer Service Team

Hi Ashish,Thank you for your wonderful review!We're thrilled to hear that you had such a positive experience with our team. We take pride in our commitment to providing excellent customer service, and we're delighted that you found our Sales Representative at Reading Bankside Garden to be so helpful. Your kind feedback has certainly made our day.We hope to welcome you back again soon 😊Many Thanks,Customer Service Team

Hi Andre,Thank you so much for leaving us a 4-star review!We truly appreciate your feedback and the time you took to share your experience with us.We understand how frustrating it can be when the initial service doesn't meet expectations. We always aim to provide the right assistance from the beginning, so we apologise if we fell short in your case. Your feedback is valuable to us, and we will use it to enhance our communication and ensure a smoother experience in the future.We're pleased that the correct plumber was promptly dispatched and that the repair met your satisfaction.Thank you once again for your review! 😊Customer Service Team

Hi Lindsey,Thank you so much for taking the time to share your experience with us.We're truly sorry to hear that we failed to keep to your appointment as planned, and we understand the disappointment it causes when this happens.We appreciate that the mould issue is a concern for you, and we sincerely hope there are no further issues with your appointment.If for any reason you experience further problems, please feel free to reach out to us at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject), and we'll be sure to offer further help and assistance in resolving this for you.Our sincerest apologies to you once again for the inconvenience and upset caused.Many Thanks,Customer Service Team

Hi Gloworm,Thank you so much for your amazing review!😊We're so glad to hear about the exceptional support you received from Fehim, Jess, and Susi and it's wonderful to know they deliver a fantastic service.Our social media team really are a great bunch, and they certainly make us proud with the great service they provide.Many thanks again for your kind words and will certainly pass your feedback along to their team manager for you.Customer Service Team

Hi Carina, Thank you so much for reaching out to us with your review. We're deeply sorry to hear about the incredibly difficult and traumatic experience you and your family have endured, and we understand the significant impact this situation has had on you. We recognise the seriousness of the ongoing issues with the property and are aware of your current situation. We're truly sorry you've had to go through this, and we sincerely apologise if our rehousing process is taking longer than you had hoped. Please be assured that we are taking your request for rehousing very seriously. We hope this gives you some reassurance, but if you have any further questions, please email our team at contact@lqgroup.org.uk (with 'Trustpilot' as the subject), and they will make sure your concerns are raised with the correct team. Thank you again for sharing your experience with us. Customer Service Team

Hi Adam, Your lovely comments and 5 star review truly made our day. Thank you so much!We're absolutely thrilled to read your review. We're delighted our team could provide fantastic communication and a friendly, kind service. It's great to know that what you thought might be a stressful process turned into a complete breeze. Our team will be so pleased to hear your kind words. Once again, thanks for taking the time to leave us such wonderful feedback. Many Thanks Customer Service Team

Hi Liam,Thank you so much for your amazing review and for sharing your journey with us.Your kind words for Nipa really show what a fantastic job she does in always making sure her customers have the best possible experience.We’re thrilled that Nipa was proactive throughout your journey. It definitely makes a huge difference to your experience..... she truly is a great asset to the team.Many thanks again for your fabolous review! Wishing you well and lots of happiness in your new home too 😊Customer Service Team

Hi Richard,Thank you so much for your amazing review! 😊We've loved hearing about your journey with us and to learn about your positive experience with our team. It's fantastic to know that Joanne and Joanna provided you with exceptional service. Their dedication to providing accurate information and guidance is a testament to their commitment to customer satisfaction.We truly value your praises and kind words, and we're certain that both Jo's will be most thankful for your feedback as well.Wishing you all the happiness in your new home, and thank you for choosing your home with us.Customer Service Team

Hi Jenna, Thank you so much for taking the time to share your review and for bringing these important issues to our attention. We're genuinely sorry to hear about your dissatisfaction regarding the ongoing repairs to the rendering and the persistent mould problems inside your home. We completely understand how upsetting and frustrating this situation must be for you, especially when it has been an ongoing concern for such a long time. Please accept our sincere apologies for any distress or inconvenience this has caused you. We want you to know that your concerns are very important to us, and we're always here to listen and support you in any way we can. To ensure we fully understand your situation and can provide the best possible assistance, we encourage you to get in touch with our team directly. You can reach us at contact@lqgroup.org.uk, and it would be very helpful if you could use 'Trustpilot' as your email subject so we can quickly identify your case and provide a prompt response. Thank you once again for your valuable feedback - your comments help us improve our services 🙂 Customer Service Team

Hi Yasmin,Thank you so much for the 5 star review 😊 It's great to read you received an excellent service and this certainly makes us really happy. We will forward this lovely review to the manager of the member of staff. Many Thanks Customer Service Team

Hi Arianna, Thank you so much for reaching out to us and for sharing your concerns. We understand your frustration with the delays and the lack of a clear explanation for the increase in your estimated service charges, and we apologise for the dissatisfaction this has caused. Transparency is very important to us, and we would appreciate the opportunity to understand what may be causing this delay and to assist you further with your enquiry. To help us do this, please email the details to our team at contact@lqgroup.org.uk. It would be helpful if you could use 'Trustpilot' as your email subject, as this will allow us to assist you more efficiently. Thank you again, and we look forward to hearing from you soon 🙂 Customer Service Team

Hi Csaba, Thank you so much for taking the time to leave us a review. We’re extremely sorry to hear about the difficulties you’ve experienced with aftercare, communication, and the upkeep of the building. We completely understand how frustrating and disappointing this must be, especially when you expect a certain standard of service and care. Your feedback is extremely valuable to us, as it helps us identify areas where we can improve. We’d really appreciate it if you could share more details with us so we can better understand what went wrong and find ways to help. Please feel free to email our team at contact@lqgroup.org.uk with ‘Trustpilot’ as the subject line. Thank you again for your feedback, and we hope to hear from you soon 🙂 Customer service Team

Hi Simone,We welcome your review and we appreciate you bringing your concerns to our attention.We’re so sorry to hear you’re currently experiencing some issues with your boiler, especially at this time of year when we rely on it the most. We're also sorry to hear of your disappointment with the appointment offered for an engineer to come and have a look at the fault for you.As you may or may not be aware, we endeavour to make sure all boiler breakdowns are attended to within 72 working hours, this is the maximum amount of time we’d expect you to wait and quite often depending on availability appointments can be carried out much sooner. We understand this may be a disappointment for you, but unfortunately this is our policy, however we’ll assess each case on an individual basis and take into consideration any vulnerabilities in the property. If you feel we’ve failed to meet our procedures as mentioned above, please contact us or by email at lqdirect@lqgroup.org.uk (with Trustpilot as the subject) and it’ll be a pleasure to assist you further and put right what went wrong.Many Thanks Customer Service Team

Hi Priscilla, That's fantastic news to hear! Your satisfaction means so much to us and we're happy to receive a 5 star review. 😊It's great to know that Mark and Callum have done an excellent job with your windows. We hope your enjoying your new windows and feel free to contact us should you need any more assistance, we're always here and happy to help. Many Thanks Customer Service Team

Hi Essam, Thank you so much for leaving us a review. We understand your frustration with the lack of progress despite our previous communications and staff involvement, and we sincerely apologise if we haven't provided you with the level of help and support you expected from us. We honestly understand how frustrating and disappointing this must be for you. We're more than happy to fully understand your situation and see if there's anything more we can do to help. To assist us in this process, please reach out to us anytime at contact@lqgroup.org.uk (with 'Trustpilot' as your email subject), as we’d love to learn more about your case in detail. Many thanks, Customer Service Team