Every review we hold for the Newham office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotHighly recommend Metra Living!
Yasmin S* went above and beyond to support us in what is one of the most difficult times of anyone's life (moving homes)! I cant thank Yas enough for her support, kindness and professionalism. Wishing you all the happiness in the world! Kindest regards, NC & AK
N · 19 November 2024
Agent replied · 24 December 2024
Hi NC & AK,Thank you so much for leaving such a wonderful review!Your heartfelt comments mean a lot to us, and to hear that you felt supported during such a significant life event makes us super proud. We always strive to provide exceptional customer service, and we truly are thrilled to hear that Yasmin went above and beyond to make your move as smooth as possible.We're certain Yasmin will be most grateful for your kind words too 😊Wishing you all the best in your new home, and we hope you make many happy memories to cherish.Many Thanks,Customer Service Team
★★★★★ 2/5
TrustpilotBad management
Even though the home is newly built but the quality of doors and windows lockings are very poor also quality of some of workmanship does not reflect professionalism all this are contributing to issues and repairs for the very long run.
H · 23 May 2026
Agent replied · 27 May 2026
Hi N I H,
Thank you so much for taking the time to share your views with us.
We really value all feedback from our residents, as it helps us to continuously improve our products and services. We're genuinely saddened to learn that the quality of the doors and windows has not met your expectations, and we completely understand why this would be disappointing for you. We sincerely apologise for any frustration this has caused.
Please know that we are always open and willing to discuss your concerns in more detail. To help us gain a full understanding of your concerns and investigate further, we kindly invite you to email all the details to us at contact@lqgroup.org.uk. Please ensure that you use 'Trustpilot' as your email subject so we can respond as quickly as possible.
We appreciate you bringing this to our attention and look forward to hearing from you soon.
Many thanks,
Customer Service Team
★★★★★ 1/5
TrustpilotAtrocious and dissatisfied service from L&Q
I have been having some problems with my boiler since August 2022, I informed L&Q and they sent someone to look at the Boiler they said they could not identify the problem and said when Boiler stop working completely to raise it again, a day are 2 later the problem continues, and I had to call emergency they came again and stated that it needed a new fan which I was out of hot water and heating for a few days, they later came and fitted the fan about a week later the problem started again. I had to call emergency on the 16th September, they turned up on the 20th September and stated the Mother Borad is gone which they need to order. For the first week I was getting heat and hit water here and there and that's when we have to tamper with the boiler which we should not have to, I rang to chase up on the 28th September after no update on when boiler would be fixed I was told they would come to fix it on 7th and they drop of too poxy fan heaters after nearly 2 weeks of us suffering in the cold and going to neighbour for showers. Everyone in my home has been ill with cold from going to bed and waking up in the cold thank God we were not in middle of winter but still cold at nights and in the mornings mostly. On the 7th October when my boiler was meant to be fixed I got a message in the afternoon stating they have been trying to contact me unfortunately the engineer cannot make it today with no explanation. What makes it worst I tried to contact them back and could not get through I then called LQ to inform them of this i was was placed on hold as they tried to follow up with Swale heating the line cut off after been placed on hold for sone time and to date i have no update ftom anyone. This is disgusting and unacceptable. I had the worst experience the weekend been ill with a nasty cold along with my 6 year old I had to call in a gas engineer as I was ill and could not cope they managed to help me restore some heating but confirm the Mother Borad was needed but at least I had some warmth for one night however Sunday afternoon it was all down again. L&Q has this new company Swale who I do not think they care about people and provide poor customer service I also do not think L& Q care enough about their residents which is quite ashame and disappointing. I need this case to be looked into and for somebody to tell me this is acceptable as well, I need some compensation for such long invenience and myself and family been unwell as a result.Very very angry with tye low standard of service I expect much better from L&Q as my Landlord and been a longstanding resident.M Brown
Marvalyn · 11 October 2022
Agent replied · 24 December 2024
Hi Marvalyn,We value your review, and we thank you for bringing the problems with your boiler repair to our attention.We're saddened to hear of the difficulties you're experiencing with our gas contractor, and we sincerely apologise for the upset and inconveniencing this is causing you too. This certainly isn’t the service we expect you to receive so we can honestly appreciate the frustration this causing as well.Having investigated this matter further, we can see you've already raised your concern with us, and your complaint is currently under investigation with our contractor. We would also like to take this opportunity to reassure you that our Complaints Coordinator is liaising with Swale Heating to come to a resolution, and we hope to have an update for you soon.In the meantime, we’ve made our Complaint’s Coordinator aware of your contact with us through this channel and we’ve requested contact is made with you directly.Alternatively, if you have further questions, please feel free to contact us at through any channel of your choice and we’ll be more than happy to do our utmost for you. We can also be contacted by email at lqdirect@lqgroup.org.uk and we recommend ‘Trustpilot’ is used in the subject line of your email too.Many ThanksCustomer Service Team
★★★★★ 5/5
TrustpilotSpecial shout out to Shaun
Special shout out to Shaun. He was tge most professional person that has stepped into my property.He took care of the issue but also helped me understand the ins and outs of the pests I had. Professional, hardworking and I could tell that he gives 100% in what he does.Thanks so much
Ola · 27 August 2024
Agent replied · 22 October 2024
Hi Ola,Thank you very much for your kind words and 5-star review! 😊We're thrilled to hear about your positive experience and it's wonderful to know that you were impressed by the professionalism and expertise of Shaun. We're so grateful to you for recognising his dedication and commitment to providing excellent service and it makes us proud to know he's doing a fabolous job for our resident’s.It's an absolute pleasure to help, and we look forward to helping you again.... hopefully sometime soon.Customer Service Team
★★★★★ 1/5
TrustpilotGiving 1 star is too much but expresses…
Giving 1 star is too much but expresses our feelings.and without any prejudice ;Despite 3 years now of constant complaints to L and Q and Police with written evidence supplied about a serious and problematic criminal living in Our supported living home due to loies being told on HIS application and not checked at that time ?."nothing has been done to assist elderly victims although ";AN L and Q Manager VERY INVOLVED IN LACK OF DUE DILIGENCE REQUIRED WHEN SHE ALLOWED HIM A TENANCY !!!!.managed to have me "illegally served with an ABC" ASBO TYPE DOCUMENT FOR ROWDY KIDS ???from Thames Valley Police ( Jokers !!!! ) which wasn,t worth the paper it was written on and then ,due to false allegations made by the serious criminal and lies told to Police ( Normal MO ) that I was imprisoning HIM despite me having 7 witnesses to the contrary !.I was unlawfully arrested which is now under legal investigation yet despite Me being released when the TVP trainees "who do not know the Law" realised their mistake L and Q continue to avoid contact with Myself and the Residents who have been affected some Terminally ill ????.when will this be recognised at Government and stopped ????? though L and Q lied to My MP about my involvement in writing (defamation).NB ; When ABC was served 1 year ago I was threatened more than once by L and Q of a breach of tenancy which I wecomed them taking ME to court and then, A TVP Trainee who told me (on camera and audio) without knowing the ABC was non enforceable and TVP had ben informed of such opinion that, "HE" would have me evicted as HE had done it before !!!! at which point I requested He go awayand stop talking nonsense never to be seen again thank God !. The Police Team leader ( His Boss ) ???? said that, I could be arrested and imprisoned for 5 years should I breach His illegally served ABC which ???following extensive legal advice I certainly do not think is possible given their incompetence in all regards and lack of knowledge of the Law which, they share with L and Q Legal department.Give The Culprit has requested to be re located and No one will have Him ?It appears "The Lunatics are running the Asylum".I rest My case M,Lud ???? and continue the fight for TRUTH.
Robbie · 22 September 2022
Agent replied · 22 October 2024
Hi Robbie,Your review is important to us and we thank you for sharing your feelings with us.We're so sorry to read your review and we sincerely apologise if the situation wasn't handled how you expected it to be. Understandably this is upsetting for you too.Unfortunately, as we're unable to discuss personal details through this channel, we advise you to contact us through a different channel so we can discuss your concerns in more detail with you.Feel free to email us at Lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) and we'll be more than happy to assist you further and arrange for a dedicated staff member to contact you. Many ThanksCustomer Service Team
★★★★★ 4/5
TrustpilotL&Q - Metra Living
Tina and Azfarul were really helpful and easy to approach during the process. They responds quickly to enquiries and find solutions if there are issues about it. The processing or service improved compared to before because it was difficult to get responses from the processing team and property manager.
M.E.C · 7 October 2024
Agent replied · 22 October 2024
Hi M.E.C,Thank you so much for taking the time to share your experiences with us.It's so nice to hear that you found Tina and Azfarul to be both helpful and responsive, and it's certainly reassuring for us to hear this too.We're always looking to improve our services and we appreciate your feedback on the positive changes you've noticed.We're also committed to providing excellent customer service, and we're truly glad to hear that you had a positive experience with us.Many thanks again for your wonderful review! 🙂Customer Service Team
★★★★★ 5/5
TrustpilotI would like to thanks to L&Q to help…
I would like to thanks to L&Q to help my dream become true. Especially Nipa, She is outstanding and I was so pleased with the service I received from Nipa and this business. They went above and beyond to help me complete the purchasing the property. Thank you so much Nipa and L&Q
Serpil · 30 July 2024
Agent replied · 22 October 2024
Hi Serpil,Thank you very much for your amazing review!We've absolutely enjoyed reading your review and hearing about the fantastic journey you've had, and we're thrilled you had such a positive experience with us too. It's wonderful to know that Nipa was able to help you achieve your dream of purchasing a property. We always strive to provide exceptional service, and we are so pleased that Nipa went above and beyond to assist you. Wishing you many years of happiness in your new home and thank you once again for your kind words and for choosing us😊Customer Service Team
★★★★★ 5/5
TrustpilotAll the people I spoke to were polite &…
All the people I spoke to were polite & gave clear explanation with a specific date when the repair will be completed.
JennipherNdaula · 23 September 2026
Agent replied · 24 September 2026
Hi Jennipher,
Thank you so much for your fantastic 5-star review!
We are absolutely delighted to hear that our staff were polite and provided clear explanations regarding your repair. It warms our hearts to know that your experience with us was so positive, and we truly appreciate you taking the time to share your experience with us.
We look forward to helping you again, sometime soon!
Many thanks,
Customer Service Team
★★★★★ 5/5
TrustpilotThe work by Fixatex was of high…
The work by Fixatex was of high standard- the contractors were professionals in their field, plus they were considerate & friendly. Finished jobs with tidy-ups most others would have left without this pride in their work & wish to please.Really Excellent. Thank you, team,Jane Russell 36c Great North Rd,N6 4LU
Jane · 27 August 2024
Agent replied · 22 October 2024
Hi Jane,Thank you so much for sharing your recent experience with us!We're thrilled to hear about your positive experience with our contractor. It's wonderful to know that our contractor impressed you with their professionalism, friendliness, and attention to detail. It's important to us to provide exceptional service, and we're delighted that Fixatex met your expectations and is doing an amazing job for our residents too.We value your feedback, and we can't thank you enough for sharing this with us too 😊Many Thanks,Customer Service Team
★★★★★ 3/5
TrustpilotImprovement in contacting and keep…
Improvement in contacting and keep residents updated with issues regarding their properties in regards to repairs and overall condition of property.
Mark · 21 September 2026
Agent replied · 24 September 2026
Hi Mark,
Thank you so much for sharing your thoughts with us.
Your feedback is incredibly helpful, as we're always striving to do better, and it means a lot to know that you've taken time out of your day to share this with us.
We're very sorry you've experienced a lack of communication regarding repairs, and we truly understand your dissatisfaction when this happens. We're actively working to improve how we keep our residents updated on these important matters, and we hope you'll notice some improvements moving forward.
In the meantime, if there's anything we can help you with right now, please reach out to us - it's our pleasure to assist you in any way we can. Our dedicated team is available by email at contact@lqgroup.org.uk, and we kindly ask that you use 'Trustpilot' as your email subject.
Thank you again for your valuable feedback! 🙂
Customer Service Team
★★★★★ 1/5
TrustpilotL&Q have taken over 2 months in dealing…
L&Q have taken over 2 months in dealing with a neighbourhood light pollution request that could of been resolved in 1 day. They have made nothing but every excuse under the sun. A very bad management company!
Mark · 27 May 2026
Agent replied · 27 May 2026
Hi Mark,
Thank you so much for sharing your recent experience with us.
We’re truly sorry for the extended timeline and understand how frustrating this must have been for you. We apologise that resolving the light pollution issue took longer than expected, and we really appreciate your honest feedback. Please know that your input is very important to us, as we’re always working to improve our internal processes to prevent similar delays in the future.
By all means, if you need any further help or have any additional concerns, please feel free to email us at contact@lqgroup.org.uk and use 'Trustpilot' as your email subject. We’re always here to support you in any way we can.
Many thanks,
Customer Service Team
★★★★★ 5/5
TrustpilotScheduling a viewing at Kew Bridge Rise…
Scheduling a viewing at Kew Bridge Rise was extremely easy and clear instructions were provided on how to find the place. On the day, well trained agents provide a detailed walkthrough and answered all our questions which allowed us to make an informed decision.
DF · 3 November 2024
Agent replied · 24 December 2024
Hi DF,Thank you so much for your 5-star review!We love that you had a great viewing experience, and we’re very proud to know our team is delivering a fantastic service to our customers.Your kind words are truly appreciated, and we’re always available if you have any further questions we can gladly answer for you 🙂Many ThanksCustomer Service Team
★★★★★ 1/5
TrustpilotOne of L&Qs subcontractors
One of L&Qs subcontractors, millenium scaffolding, turned up to erect scaffolding on my balcony. Told, not asked my son that they couldn't be bothered to put scaffolding up, and use a ladder instead. The plumbers bodged the job because they never had a stable platform to work from. Millennium scaffolding were in attendance at my flat for not more than 30 minutes. They asked my son to lie for them, and say that they had erected scaffolding, which I can assure you that they didn't. Its IMPOSSIBLE to Erect a very large scaffolding platform, like they had to do before, complete the job then disassemble the entire thing, pack it away. All in half an hour. Thankfully my son is unlike those fraudsters, and is a very honest person. He told me immediately. I asked him to carry out a few covert tasks. Millennium scaffolding invoiced L&Q for erected scaffolding, which never was. Then claimed in a recorded call, that they never even done a job on said day, at my flat. 8/03/23. There is amazingly NO REPORT for this fictional job, says one manager. Then another manager says there is a report, but I'm not allowed to see it. What a crock of 💩. This slum housing association has absolutely no scruples. They employ pathological liars, and fraudsters acting as employees. Its one Lie after another. Avoidance of accountability, at any cost. And the job looks like it was done by an amateur. Customer services will then come on here, apologising, and claiming that its being investigated. When in reality, L&Q have told me that they will deal with it 'INTERNALLY'. Which means in English, a cover up. I've had different conflicting stories from L&Q, about the same incident. Lie after lie after lie. Then tell me that they are trying to put things right. Lol. Customer services are the yes men and women, who blindly follow L&Qs orders, without question. L&Q sl@ves.
Wilson · 13 April 2022
Agent replied · 22 October 2024
Hi Wilson,We welcome your review and we appreciate you taking time to also share your concerns with us through this channel.Although we've haven't provided you with the service you hoped to receive from us, we want you to know we value your feedback and we apologise profusely if you feel our contractor failed to meet your expectations.Having investigated this further, we understand you've already raised your concerns with us and your complaint is currently under investigation. Whilst we appreciate it's taking some time to conclude this for you, we endeavour to keep you updated with the progress.In the meantime, if there's anything further we can do for you, please feel free to email us at lqdirect@lqgroup.org.uk (with 'Trustpilot' as the subject) and it'll be an absolute pleasure to help you.Many ThanksCustomer Service Team
★★★★★ 5/5
TrustpilotGreat experience
We had a great experience viewing the flat at Kew Bridge Rise with Nicki and Jhon. They were friendly, informative, and very easy to communicate with. They were also very patient and made the whole process feel smooth and relaxed without making us feel rushed.
Jb · 20 March 2026
Agent replied · 21 March 2026
Hi Jb,
Wow, thanks so much for the 5-star rating!
We're really glad to hear that you had such a positive experience viewing the flat with Nicki and Jhon.
It's great to know they were friendly, informative, and made the process smooth and relaxed for you.
Your kind words mean a lot to us!
Many Thanks
Customer Service Team
★★★★★ 1/5
TrustpilotBasic services not provided
I live in Beaumont estate - the block's communal areas are neglected: lifts and walls are dirty. L&Q have removed caretakers from blocks and surrounding streets, so basic upkeep simply isn't happening.
Claudia · 17 June 2026
Agent replied · 24 June 2026
Hi Claudia,
Thank you so much for taking the time to share your concerns and feedback about the communal areas at Beaumont Estate.
We're genuinely sorry that our service hasn't met your expectations and for any negative impact this may have had on the well-being of residents. We understand how important it is for everyone to feel comfortable and satisfied with the communal spaces, especially in light of the recent increase in service charges. We want to reassure you that service charges are non-profitable for us, but we completely understand your concerns about whether residents are receiving good value for money.
Your feedback is incredibly important, as it helps us identify the areas where you would like to see improvements made and deliver a better experience for everyone living at Beaumont Estate. We really appreciate your time in sharing this with us.
If you would like to discuss your concerns in more detail or need any further assistance, please feel free to email our team at contact@lqgroup.org.uk at any time, using 'Trustpilot' as your email subject. We're here to help and it'll be our pleasure to assist you in any way we can.
Thank you once again for your feedback. We truly value your input and grateful that you have taken the time to reach out to us.
Customer Service Team
★★★★★ 5/5
TrustpilotCustomer service
Nicki is welcoming, informative and patient. She was very transparent with the process, overall fees and was able to answer all my questions. Kew Bridge Rise looks very promising and the area seems great. So far, the initial process has been great.
Noura · 2 November 2024
Agent replied · 24 December 2024
Hi Noura,Thank you so much for the fantastic review! 😊We're delighted to hear that you had a positive experience with Nicki. Her dedication to providing excellent customer service is truly appreciated, and it certainly makes us proud of the great things she's doing to ensure our customers have the best possible experience.We're also happy to hear that you are impressed with Kew Bridge Rise and the surrounding area.We wish you all the best in your journey, and feel free to let us know if you have any questions, and we'll be sure to help you with these.Many Thanks,Customer Service Team
★★★★★ 1/5
GoogleNothing but a bad experience since 2010 and ongoing. I have a list that goes on and on and on and on one of which is scaffolding left up front of flat since July/Aug 2022 it's now 11th Sept 2023 and still there. Worst thing is, is that they don't know/remember who it belongs to. 😒 Update. After yet another complaint, Scaffolding has finally been removed 25th Sept.
UPDATE. 15TH JULY 2024.
Scaffolding went back up at the end of May. This is so the Outstanding Roof Repairs can be completed.
I've Still heard Nothing back about the roof being done.
This is a roof repair that was 1st brought up 10 YEARS AGO 😳.
It was supposedly fixed the first time around, But It was a shoddy job that made the roof leak more 😳 I've been waiting for the 2nd repair ever since.
Vesta · 27 July 2024
★★★★★ 5/5
TrustpilotThe advisor was very clear about the…
The advisor was very clear about the details,I followed the instructions, and it was resolved quickly
Henny · 23 September 2026
Agent replied · 24 September 2026
Hi Henny,
Thank you so much for rating your experience with 5 stars!
It’s wonderful to hear that you had the best possible experience with our advisor, and we absolutely love that your issue was resolved quickly. Providing a helpful and prompt service is our goal, and it’s made our day to know we achieved that for you.
We hope to assist you again soon 🙂
Many thanks,
Customer Service Team
★★★★★ 5/5
TrustpilotMy experience with L&Q in modernization and rewiring of my home.
Understanding that I have anxiety, the contractors were sympathetic and helpful. They explained everything and reassured me.The modernization of my home and the decor is wonderful. And knowing that the rewiring has made it safe is so good.Nicola was a marvellous support and help all throughout. I am truly grateful to her.She was always at the end of the phone if I had any questions or worries.
Susan · 12 May 2023
Agent replied · 22 October 2024
Hi Susan,We’re so grateful you took the time to share your feelings with us and we’re over the moon you’re loving the new decor inside your home.It makes us happy to hear this as well and we’re also delighted to hear how amazing Nicola has been throughout the process.If of course we can be further assistance to you, please reach out at any time and it’ll be our upmost pleasure to do our best for you.Many thanks again Susan and all the best!Customer Service Team
★★★★★ 1/5
TrustpilotShoddy Landlords
i have been a tenant with L and Q for 17 years and 6 months . My rent account is in credit. my property is now in dire need of a replacement Kitchen, Bathroom, windows and back door. I have also been asking for a tree outside my house to be cut back. Despite my neighbours benefiting from new Windows, Kitchen and bathrooms, when i enquired as to why I have not had all of the above i was sent a very generic email saying there were 'no plans' for the requested work to be carried out on my property. There was no explanation as to why and of course the old 'pandemic' excuse was used. L and Q are my landords and if i was in rent arrears (which i have been in the past), they are very quick to send notices threatening eviction. However when they are requested to carry out work they are legally bound to do there are suddenly excuses.
Karen · 22 November 2021
Agent replied · 22 October 2024
Hi Karen,Thank you so much for your feedback, your comments and concerns are really important to us as we’re always looking at ways to improve our services to you and other residents.We hear your disappointment Karen and we understand why you're feeling this way especially after seeing your neighbours having new components inside their home. It certainly isn't our intentions to cause upset and we offer our sincerest apology if a full explanation wasn't provided by us previously.We would like to take the opportunity now by explaining how we make the decision on deciding which properties are due to receive a new kitchen, bathroom and/or windows etc.As you may already be aware, we carried out a stock condition survey on your home and this was undertaken as part of our 5 year programme to assess all of our homes. The information we collect from the survey is important to us and it holds vital information on the current condition of your home. We then use this information to plan for future maintenance programmes and we will make a decision on which homes are in most need of a component renewal. This decision is made yearly and we send letters each year to all residents whose home has been selected on the next programme of works to be done. We're unfortunately unable advise on future programmes or provide an estimated time on when to expect a new kitchen, bathroom or windows, however this doesn't mean your home hasn't been selected but it's likely your component renewal will take place on a different programme within a different financial year.We really hope this helps with your enquiry and if you have any further questions, please feel free to contact us. We can also look at the problems you're having with the tree and provide you with further advice. There's also further information about our planned maintenance programme on our website and I've included a few of the links for you below which may also be helpful to you.https://help.lqgroup.org.uk/help/tenant/repair/planned-maintenance-selectionhttps://help.lqgroup.org.uk/help/tenant/repair/planned-maintenance-what-is-itIn the meantime, we can be contacted by email at lqdirect@lqgroup.org.uk and we kindly request 'Trustpilot' is used as your subject on your email. Feel free to reach out to us and it'll be our pleasure to help with any queries you may have.Many ThanksCustomer Service Team
★★★★★ 5/5
Trustpilotwas extremely satisfied with the…
was extremely satisfied with the plumber's service. Professional, reliable, and efficient from start to finish. The work was completed to a very high standard, and I truly appreciate the excellent customer service. Highly recommended!
Velma · 23 May 2026
Agent replied · 27 May 2026
Hi Velma,
Thank you so much for your wonderful 5-star review!
We’re delighted to hear that our plumber provided professional, reliable, and efficient service. It’s fantastic to know the work was completed to a very high standard and that you appreciated our excellent customer service.
Your fabulous feedback has truly made us smile, and we look forward to helping you again in the future.
Thanks again from all of us! 😊
Customer Service Team
★★★★★ 5/5
TrustpilotFirst time buyer - I would recommend L&Q
My experience with L&Q has been very positive right from the beginning.Karen has been incredibly helpful, genuinely happy and excited to help make the process very smooth and stress free.The house is fantastic, I’m a happy first time buyer!
Ben · 1 December 2024
Agent replied · 24 December 2024
Hi Ben,Congratulations on your new home! 🎉Thank you so much for sharing your journey with us and we're over the moon to hear about your positive experience. Karen truly is a great asset and it's wonderful to know that her dedication and enthusiasm made your journey as a first-time buyer so smooth and stress-free. We absolutely love that you're enjoying your new home too, and we wish you all the best in your new chapter.Thank you again for your amazing review! Your feedback and praises truly mean a lot to us.Customer Service Team
★★★★★ 1/5
TrustpilotRepeatedly contractors missed the visit…
Repeatedly contractors missed the visit to check water pressure across the home and not even bothered to update the status of the visit even after rescheduling the visit… we waited for full whole day
Mohan · 22 May 2026
Agent replied · 27 May 2026
Hi Mohan,
Thank you so much for taking the time to share your experience with us.
We sincerely apologise for the repeated missed visits and lack of communication regarding your water pressure check. We completely understand your frustration after waiting all day, and we’re truly sorry for the inconvenience and disappointment this has caused.
If there’s anything more we can do to help or to make things right, please don’t hesitate to reach out to our team at contact@lqgroup.org.uk. We kindly ask that you use ‘Trustpilot’ as your email subject when contacting us on this occasion.
Thank you once again for your important feedback 🙂
Customer Servce Team
★★★★★ 4/5
TrustpilotHelpful staff
Tamika has been very helpful throughout the sales process. My solicitors were very slow and was very patient and kept me up to date with the process when my solicitors could not. She was extremely friendly when I asked questions. Thanks Tamika for the great service.
Jo · 12 August 2024
Agent replied · 22 October 2024
Hi Jo,Thank you so much for the review and compliment for a member of staff 😊 It's great to read you received an excellent service and this certainly makes us really happy. We'll pass on your compliment to management of that department.Many Thanks Customer Service Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
