L&Q Pre-Owned Shared Ownership Homes reviews in Newham

★★★★★ 5/5

Trustpilot

As first time buyers

As first time buyers, we had so many questions. Nicki was very patient and explained everything in detail. We left feeling confident of the decision to buy and to partner with L&Q in this very important venture of our lives.

Amanda · 7 November 2024

★★★★★ 1/5

Trustpilot

Excessive Unbearable Noise Nuisance…

Excessive Unbearable Noise Nuisance coming from the property above mine this is non stop day and night WE CAN’T TAKE THIS ANYMORE!!!!!! My daughter and I are really unwell, my daughter has to be in and out of hospital for heart and other problems. She can not get any rest in our own home this is beyond disgusting, we are extremely frustrated and angry at L&Q’s lack of help, care and concern. L&Q are fully aware of our medical issues and the negative effects that living with daily excessive noise nuisance can have on our health and wellbeing. L&Q are completely ignoring the severity of this situation and you are closing cases without my knowledge or consent and without taking any action to help us and you have been doing this to us for years and years. Your wilful neglect, dereliction of duty, discrimination and complete inaction is going to cause serious harm to our health, and you are fully aware of what you are doing. L&Q is a corrupt organisation who make their decent tenants suffer unnecessarily by leaving them living with/underneath problematic ASB tenants, that L&Q do nothing about. You seem to get pleasure from your tenants misery!!!!!L&Q and the Head Of Housing have blocked and stopped five of my individual serious Stage One Complaints from moving through L&Q’s internal complaints process, which is unlawful. L&Q will completely breach your rights as a tenant and they will tamper and stop complaints that expose their lies, discrimination, wilful neglect and misconduct. L&Q’s complaints team is completely corrupt and so is the Head Of Housing. L&Q you can not continue to ignore your duty and obligation to us as tenants. I am going to have to obtain a Solicitor and in the meantime I will take to social media in any which way I can to bring this serious case to peoples attention, and I will bring L&Q’s discrimination and corruption out to the public. I am going to report this back to the CEO F.F Smith as we can not continue to live like this and L&Q can not continue to discriminate against us. We are completely suffering in misery and have not had the peaceful enjoyment of our home for over a decade. The CEO of L&Q is fully aware of everything we have and still are going through. I do not want your ‘fake’ replies telling me to email you with ‘Trustpilot’ in the subject box, this is fake and all for show. L&Q are fully aware of everything already and you are deliberately choosing to ignore and leave your tenants suffering and living in absolute misery!!!!!!!!!!!!!!This organisation needs closing down!!!!L&Q your organisation has learnt nothing from ‘The Housing Ombudsman’s Special Report’ against L&Q, highlighting all of your failures and misconduct that are still continuing now. There is always a simple solution to problems that L&Q have to deal with (e.g rehousing the suffering tenant), but they will always dig their heels in and refuse to do the right and simple thing, just to spite the suffering tenant. All we want is to be Rehoused away from this problematic property but L&Q are refusing to do this.

Mrs · 29 June 2024

★★★★★ 5/5

Trustpilot

Kept there promise work men was very…

Kept there promise work men was very polite and helpful. Very happy with the outcome.

Danny · 21 September 2026

★★★★★ 5/5

Trustpilot

Amazing Experience @ Barking Riverside

I have had an amazing brilliant service from the staff at L&Q @ Barking Riverside especially from Nipa and her team, Our experience has been 10/10 and I would highly recommend her and the team at L&Q

FAZAN · 5 November 2024

★★★★★ 5/5

Trustpilot

My experience with L&Q

My experience with L&Q was exceptional, being a first time buyer can be tough but Karen was always on hand if I need any questions answering at every stage of the processOverall very happy with the process and would recommend to others.

Matt · 18 August 2024

★★★★★ 5/5

Trustpilot

Arrived on time

Arrived on time, he worked extremely hard and did a good job.

Joan · 23 September 2026

★★★★★ 5/5

Trustpilot

The Services I received from Sales Team…

The Services I received from Sales Team at L&Q was exceptionally helpful. The sales associate Karen and Deanne was professional during the viewing. The communication was excellent and the follow up to completion was very helpful. Thank you once again. ✍️

Olufemi · 29 August 2024

★★★★★ 1/5

Trustpilot

Bad customer service and care!

I’ve been trying to gain contact with the Ashlawn Rise site to try to view and purchase a shared ownership property for over 2 years!!!!

Tra · 23 June 2026

★★★★★ 1/5

Trustpilot

I have had no hot water or heating for…

I have had no hot water or heating for nearly a week! 2 young children, one is disabled. Told me twice someone would be out to fix it and no one showed up. Sat on the phone over 7 times, each call over 3 hours before I even got through. Going to have no hot water or heating over christmas and probably into the new year. I’ve gotten in touch with ITV NEWS and have a few tenants who are willing to speak to them too regarding the issues L&Q seem to ignore.

Leanne · 23 December 2024

★★★★★ 1/5

Trustpilot

DO NOT BUY - NO MATTER HOW DESPERATE YOU ARE

Where do i start! Miss advised on service charge form the initial advertising. They do nothing at all to manage the property yet add a management fee and then the poor staff have to advise residents they do not have time to look at the invoices. They do not respond to repair and theft reports. They do not provide year end accounts ( even after 18 months) and in writing have advised me that I should be happy to be paying there management fee to help other people get on to the property market!I have not received a breakdown of accounts since 2021.They deny phone calls one minute and then they claim that they record calls the next. They do not just miss internal complaint deadlines, they refuse to issue deadlock letters as required by Ombudsman. I was told ( on a recorded call that now cant be found!) that a former member of staff said " he will go to ombudsman so what is the point in replying". My £320monthly costs advertised , 7 years later are at £932 per month! There strategy is to ignore complaints / ignore difficult questions and keep you in a customer service loop and hope you don't go to ombudsman. Developers have been forced to publicly distance themselves from them. The reply to this here is undoubtably going to be " thanks for your feedback. Please email our customer service team " before they will go back to ignoring emails and calls. If you are reading this saying " oh i hope this will not happen with my property" then have a look around online. This happens across all of there schemes and I wish there would be a public enquiry called on them. Edit: exactly as predicted they have told me to send them an email.. I have forwarded emails on already and called them on Friday - I was not able to speak to anyone and my repeat emails have been ignored directly by staff members ( won’t name ) , staffs managers ( won’t name ) and complaint handlers. complaints @ lqgroup.org.uk was emailed as per there online available complaint procedure.

Tom · 23 December 2024

★★★★★ 1/5

Trustpilot

Avoid l&q managed building…

I have been in an l&q managed building for 5 years in Canada water. The energy and heating managed by them is crazy expensive and nobody in l&q energy will answer your calls. An example is yesterday when I topped up 150 GBP for heating and today I was disconnected because those 150gbp were never credited but of course they charged me on my card. My tenancy manager just told me, as always, I don't know what to do. I strongly recommend avoid l&q in all their services.

Agustin · 20 December 2024

★★★★★ 1/5

Trustpilot

Terrible Service and Lack of Accountability

I have had an incredibly frustrating and disheartening experience with London & Quadrant. For the past six months, I was led to believe my housing application for relocation on medical grounds was being actively processed, only to discover today that no real progress had been made at all. Despite providing all the requested medical evidence six months ago, sent via tracked and signed delivery, I was suddenly told more documents were needed. I submitted doctors' letters, hospital letters, proof of all my illnesses, scan results, MRI results, ID, and literally everything they asked for. Any additional information they needed they could and should have requested at the start. (27th August 2024) Date they recieved all my documents and application. I was told 12 weeks I would wait (12 weeks) been almost 6 months and nothing as progresssed forward!This lack of communication and transparency has been nothing short of cruel. They claimed to have emailed me, but I never received any correspondence. Their complete failure to properly manage my case has caused unnecessary delays and significant distress. Their actions, or lack thereof, have worsened my health and mental well-being, leaving me feeling ignored, devalued, and deeply frustrated.What makes this situation even worse is the false hope they gave me. I genuinely believed they were helping me move toward a resolution, but it’s become abundantly clear that they have not taken my situation seriously. This is utterly unacceptable, especially given the urgency of my need for appropriate housing.I will be filing complaints with Citizens Advice and the Ombudsman and publicly warning others about this appalling experience. I also plan to share my experience on social media platforms to ensure others are aware of the way London & Quadrant treats its tenants. (17 years i have been a teneant) If you’re considering London & Quadrant, think twice, they have demonstrated shocking negligence, unreliability, irresponsibility, and a complete disregard for the needs and well-being of their tenants.

Sylvie · 19 December 2024

★★★★★ 1/5

Trustpilot

L&Q don't get repairs done when you…

L&Q don't get repairs done when you call them i am disabled and am meant to do fix there new house which is falling apart

Angie · 16 June 2026

★★★★★ 1/5

Trustpilot

Bad quality of construction work and no repairs and maintenance with discrimination regarding the Equality Act 2010 for people with disabilities mobility issues.

Bad quality of construction work, faulty the Energy Performance Certificates, overpriced flats, no access to fast repairs and maintenance, no lights outside building, overpriced regarding especially the central heating system and not finished construction work. No repairs on time, and discrimination against the Equality Act 2010 people with disabilities mobility issues by the Lettings Department too. Following response from the L&Q I have open complaint about service provided and I don't see progress with it till today. I discussed it with the NHL but unfortunately no progress with it. Could you please check it with the Report a Repair team as well with the Lettings Department too. I asked not once by the Report A Repair and Aftercare Departments but unfortunately nothing is happening. Just too many people at the desks and no maintenance and disrespect and disrepairs till today. For example no access to the EV Charger no appropriate insulation, faulty doors openers installed here with green buttons, no one is available just hidden excessive additional standing charges for central heating system, no priority register customers with disabilities, and decisions made by the Councils are changed by not qualified personnel to consider their responsibilities. I got additional injuries by delays and no help with repairs.

Andy · 18 December 2024

★★★★★ 2/5

Trustpilot

L&Q unpaid Energy bills on a new build

I recently bought into a shared ownership scheme with L&Q and for the most part it's been OK. Thr constant changing of contact people, email addresses makes it hard to resolve issues - maybe intentionally.I received a letter from a debt collection agency with regard to O/S payments to EON energy. I enquired into this and spoke to the bailiffs and was told it was for the period prior to my moving in date, and the completion date from the builders.They won't discuss with me any further as it's addresses to L&Q PRS Co Ltd.I did send an email to contact@lqgroup. only to receive a pathetic email asking if I gave a meter reading when I moved in, bearing in mind I've been living here for 3 years.As you can imagine this is causing me stress and anxiety, and I don't need bailiffs at my door or my credit rating to be affected by L&Qs actions or lack there of.L&Q let themselves down with these poor attempt to resolve issues that accumulate and bigger issues.Such a shame!!

Yaz · 17 December 2024

★★★★★ 2/5

Trustpilot

Wallace

Bad service by L&Q not fast enough on repairs etc.

Dwight · 22 September 2026

★★★★★ 3/5

Trustpilot

They failing to resolve what should be…

They failing to resolve what should be a straightforward problem.

Howie · 22 September 2026

★★★★★ 1/5

Trustpilot

Extremely Disappointed with L&Q Housing

Extremely Disappointed with L&Q HousingI am deeply frustrated and disappointed with the lack of response and action from L&Q Housing regarding my urgent request for a move on medical grounds. According to their own policies, I should only have waited 12 weeks, yet it has been 18 weeks with no progress. I have submitted all the required paperwork, including medical documents, proof of my illnesses, and ID, and I’ve had confirmation that everything has been received.My current 4-bedroom ground-floor garden property is far too big for my needs and entirely unsuitable for my declining health. I have been a tenant for 17 years and have endured countless issues that L&Q has failed to address, including:Numerous severe leaks and flooding that have caused significant damage to my home.Persistent mould and mildew, which has negatively impacted my family’s health.Infestations of mice and, more recently, a rat, despite attempts to resolve the issue.A lobby wall alarm, directly attached to our bedroom’s plasterboard wall, that sounds continuously for days, sometimes over a week, making it impossible to sleep or use the room.Despite countless emails, phone calls, and complaints to L&Q, I’ve been ignored at every turn. I have involved environmental health, a disrepair team, and even the council, yet nothing has changed.My health continues to deteriorate, I cannot walk unaided, and I urgently need to move to a smaller, disabled-adapted home or over-50s sheltered accommodation closer to my family. The neglect I have experienced is not only unacceptable but also a complete failure of L&Q’s duty of care to their tenants.As of today, I have still received no response from L&Q, despite my repeated efforts to reach them. Their inaction is shameful, and I sincerely hope this review will prompt them to take immediate action, not only for my sake but for all tenants suffering similar neglect.

Sylvie · 12 December 2024

★★★★★ 1/5

Trustpilot

L&Q have failed me again!

I've had an incredibly stressful and disappointing experience with London and Quadrant (L&Q). For over a year, closer to eighteen months, I've been trying to resolve an issue with a constant leak in my property. It’s been confirmed that the pipe causing the leak was improperly installed when the property was built, yet L&Q has done nothing to address it.My complaint has been passed around endlessly with no resolution. I’m constantly left waiting for appointments where no one turns up, and there’s no communication to explain why. I’ve even had to rely on others to email them on my behalf, but still no action has been taken.This whole situation has caused me so much unnecessary stress. At this point, I believe the only way forward is to escalate my case to the Housing Ombudsman. L&Q has completely failed me, and I wouldn't recommend them

H · 12 December 2024

★★★★★ 5/5

Trustpilot

Julia Wynn Jones is such a lovely lady

Julia Wynn Jones is such a lovely lady, totally professional and a real people person, IV been with London and quadrant for years, Julia has always been my favourite housing officer and loved by everyone I speak to. 5* person

Mr · 23 September 2025

★★★★★ 1/5

Trustpilot

I’m in Sketch Apartments.

I’m in Sketch Apartments.Awful customer service and billing. Been unable to set up an online account because I am only renting and it is only available to residents. I have gone back and forth between different people in customer service, some say it should be possible to have an online account, some say it is impossible. I have gone back and forth between them like this multiple times.Eventually I gave up trying to get an online account and figured I would just get letters. I didn’t receive anything for a while but I didn’t notice because I have been distracted by a family emergency. Now out of the blue they have rung me up to say I need to pay my bill of hundreds of pounds for the months in which they haven’t sent a single bill. They won’t send letters if someone has an online account but they won’t let me access my online account because I am not a resident. It’s so dumb!!Non-existent cleaning of public spaces.The building stinks and they haven’t cleaned up the smell in months - I think someone urinated in a stairwell and they have left it like that.This is to say nothing of the fact the front door was broken for weeks without being fixed so anyone could come in.Avoid, avoid, avoid!Update (1 month later): It still stinks!An L and Q representative called me to tell me that the smell is caused by a problem with the plumbing rather than the cleaning. That’s good to know (I guess?) but I’m still shocked that it hasn’t been fixed after over 2 months.

Benjamin · 11 December 2024

★★★★★ 5/5

Trustpilot

Good information given to me by the…

Good information given to me by the Representative. My query has been passed to the relevant person and seems to be being dealt with.

Sharon · 19 June 2026

★★★★★ 3/5

Trustpilot

I have moved out whilst work was being…

I have moved out whilst work was being done, since moving back I am still waiting for the repairs to be completed after 9weeks.

Jayne · 19 June 2026

★★★★★ 1/5

Trustpilot

Wouldn’t buy under shareholders scheme anymore

Got the flat in 2017First year the boiler failed: no action from you, replaced by myself because you refused to pay for it Since the start, windows on the garden side are not stopping the rain: no action from your side. Asked to replace them, God knows when you can In 2018 mould starting in the bedroom: cleaned few times with chemicals, going this Christmas to check by myself, still waiting action from your side Aerial failure, after few weeks one engineer replaced the part in the box, but half of the aerial is missing During the Covid had mouth infestation: carpet was a massive bed for them: fixed by myself 2022, after the excavation on front of the door (Virgin?some internet cable) the path collapsed, even some concrete floor tiles break; two weeks we had to jump to get in the main door 2022/2023: garden was a toilet for a big dog; one year even the garden people refused to trim the bushes (did we get discount that time? No!)Asking to have one electric vehicle charging point as in 2025 company is going to replace fuel vehicle with one full electric car to match the green conversion, as per government policy: you are correctly exploring to find a solution

Sandro · 9 December 2024