Every review we hold for the Newham office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotKew Bridge Rise
I had a viewing at Kew Bridge Rise and was shown around by Nicky. Nicky was very helpful and explained the shared ownership process in a way that was easy to understand.
Kelvin · 7 November 2024
Agent replied · 24 December 2024
Hi Kelvin,Thank you very much for your 5-star review about your viewing experience at Kew Bridge Rise 😊We're delighted to hear that Nicky was so helpful in explaining the shared ownership process to you. Buying a property for the first time can be an overwhelming experience, so it's lovely to know Nicky was able to provide clear and informative guidance.We just know Nicky will be most grateful for your amazing feedback too, and we honestly can't thank you enough for taking the time to share your experience with us.Many Thanks,Customer Service Team
★★★★★ 1/5
TrustpilotLeft to use a faulty electric water heater
Have been left with no boiler since the beginning of September So no heating which is becoming a problem now it is getting cold and causing damp and mould and only a faulty immersion heater for hot water which we keep getting electric shocks ( one strong enough to throw me backwards) from when we have to reset itI cannot believe this is how they treat tenants Do they not have some kind of duty of care to keep people safe from their faulty appliances ?I have contacted them multiple times but still no further along and no idea if or when they will reinstate a boiler for me Or maybe they’re just waiting for a shock big enough to kill me so I go away and stop asking them to do what is morally and legally expected
Mark · 6 November 2024
Agent replied · 24 December 2024
Hi Mark,Thank you for taking the time to leave us another review.We're deeply saddened to learn of your continued dissatisfaction, and we apologise profusely for the continued delay with the outstanding repairs.We are concerned about the immersion heater issue and the electric shock you experienced, and we sincerely hope you're okay. Our contractor has already attended to look into this for you, and a further appointment has been arranged. We trust you are aware of this and have received the text confirmation of your appointment.Regarding the new boiler installation, we are actively chasing this and we hope to have positive news to share with you soon.In the meantime, feel free to contact us via email at contact@lqgroup.org.uk (with 'Trustpilot' as your email subject) if you have any further questions or concerns you would like to raise with us. Our team is here to help, and it would be great to hear from you. Many Thanks,Customer Service Team
★★★★★ 1/5
TrustpilotDon't do shared ownership with L&Q!! Im a shared owner and for 2 years now…
Don't do shared ownership with L&Q!! I've been a shared owner and for 2 years now I've been dealing with L&Q for most of this time because it leaks from the rooftop into my apartment. 2 years of weekly calling and I've been through both stages of complaints processes already and STILL no repair in sight. The water damage to my flat is getting worse with every time it rains, by now my apartment is full of mold and my bedroom uninhabitable. I had my apartment re-valued and it has lost 100k GBP value due to the damage. If you're considering purchasing a flat through L&Q I'd be urging you to reconsider.
Alex · 5 November 2024
Agent replied · 22 October 2024
Hi Alex,Thank you for taking the time to share your concerns with us.We understand that dealing with difficult neighbours can be a frustrating and an ongoing challenge, and we empathise with the annoyance this can cause you. It's good to hear that improvements have been made, and we sincerely hope that the situation continues to improve.We are, of course, willing to provide further advice and guidance should the issue persist, and we kindly invite you to let us know.You can contact us via any of your preferred channels or by emailing us at lqdirect@lqgroup.org.uk. If email is your preferred option, it would be most helpful if 'Trustpilot' is used as your email subject too.Many Thanks,Customer Service Team
★★★★★ 1/5
TrustpilotL&Q bad management of property
L&Q bad management of property, no maintenance on time, additional injuries, rubbish, dirty spaces and no progress with repairs! Don't buy anything in the Erith Quarry it is rubbish and bad investment!After response from the L&Q nothing really was done. They paid before compensation for injury at communal area but unfortunately still they are prefers to injuring customer's in their buildings but when I was calling today also they postponed any action to repair.Strange management as well from point of view insurers. It is very cost full for the NHS and the insurers to have flat or house with the L&Q.For example they have the Shouting Team after hours where you can call for urgent repair but unfortunately they don't have any maintenance after hours.Bad quality of construction, bad maintenance and very bad management.I think children's in early education are more responsible for toys. Don't buy anything from the L&Q because you can end up injured under quality of construction work and aftercare!
Andy · 2 November 2024
Agent replied · 24 December 2024
Hi Andy, We truly value your feedback and thank you for reaching out. We understand your concerns regarding the state of the areas, pending repairs and overall management issues. To assist you better and keep you informed, we'd really appreciate it if you could email our dedicated team at contact@lqgroup.org.uk with 'Trustpilot' as your subject header. We're confident we can work with you and make things better. Many Thanks Customer Service Team
★★★★★ 1/5
TrustpilotDisgusting treatment of their tenants
Still waiting for a replacement boiler after almost 2 months Had a call a couple of weeks ago making an appointment for them to finally fit it today Took the day off work and cleared the kitchen and airing cupboard for access only for someone to turn up to check for asbestos I’m not sure if they think it grows or appears on its own as they have replaced the boiler once already so I’m sure they should have known this already Been left with just a faulty immersion heater that continually trips which is costing a fortune to run Don’t understand how they are allowed to make their tenants live in such appalling conditions
Mark · 31 October 2024
Agent replied · 24 December 2024
Hi Mark,Thank you for sharing your review with us.We understand your frustration with the ongoing boiler situation, and we're truly sorry to hear about the extended wait for a replacement, especially after taking time off work for the installation.We apologise profusely for the inconvenience and the unexpected delay due to the asbestos check. However, with all major works a R&D survey is an essential part of our process prior to the works commencing, but we empathise with the disappointment it has caused you.We would very much like to follow up on the installation progress and to provide you with an update. To help us make it possible, we kindly invite you to email your details to us at contact@lqdirect.org.uk with 'Trustpilot' in the subject line, and one of our helpful advisors will be more than happy to assist you.Many Thanks,Customer Service Team
★★★★★ 5/5
TrustpilotTo be a human with a good heart
The l&q staff is always just BRILLIANT
Andi · 22 September 2026
Agent replied · 24 September 2026
Hi Andi,
Thank you so much for your fabulous review! ☺️
Your kind words really mean the world to us and have put a big smile on our faces. Knowing that you took the time to share your positive thoughts, makes all our hard work feel worthwhile - your heartfelt comments have truly brightened our day.
Thanks again from all of us!
Customer Service Team
★★★★★ 1/5
TrustpilotNothing charitable about L&Q
I can only assume that L&Q promote themselves as a charity for tax purposes, as in my opinion they’re more akin to grifters than a charitable foundation.Extortionate service charges with no evidence of billed work being carried out, and - despite repeated requests - a failure to provide invoices or receipts for this work (in breach of section 22 of the Landlord & Tenant Act 1985). Not only has my monthly service charge doubled (mostly due to insurance costs and mysterious ‘management fees’) but I’ve now had an additional lump sum of over £100 added to it halfway through the year due to L&Q supposedly ‘underestimating’ their expenditure. It has taken weeks to get a response from L&Q about this, and even then they have dodged the issue and have not acknowledged the fact that I’m disputing the service charge bill. They’re quick enough to send payment demands and take my money, but have absolutely no interest in actually dealing with my grievance.As a private homeowner that is unfortunate enough to have L&Q as their leaseholder, I feel that I’m being forced to pay for irrelevant repairs and ground maintenance on their properties elsewhere in the area - for example, I’m currently being charged for tree pruning and grass cutting on a property several streets away, when my own home has a private garden that I maintain myself. It’s nothing short of a blatant cash grab. My advice to anyone considering buying or renting an L&Q home would be avoid this company at all costs, as it’s not worth the long term stress and potential financial hardship. Their customer service is appalling, there’s no accountability and zero engagement with homeowners. It’s clear that this organisation cares more about profits than people.
Sharon · 31 October 2024
Agent replied · 24 December 2024
Hi Sharon,Thank you for leaving us a review and for bringing this matter to our attention.We truly understand your frustration with the delay in resolving your enquiry, and we're deeply sorry for the disappointment this has caused.We acknowledge the issues you've raised regarding service charges, including the lack of transparency and communication, and we understand the importance of clear and timely information. It saddens us to learn your experience has fallen short of these expectations, but we would like you to know that we're committed to improving our processes in this area.We can confirm your enquiry is in progress; however, we're aware of the delays you've encountered. We'll be sure to follow this up with the service charge officer looking after your enquiry and ensure contact is made with you.Our sincerest apologies once again Sharon, and please be assured we've certainly taken on board your feedback. In the meantime, if there's anything further we can do for you, feel free to email us here at contact@lqgroup.org.uk, and ensure 'Trustpilot' is mentioned in the subject line of your email too.Many Thanks,Customer Service Team
★★★★★ 1/5
TrustpilotThey don't care about their resident…
They don't care about their resident safety and wellbeing. Years ago when kids where sneaking in the building and breaking things, all the residents got text messages to report to police if anything is spotted again, but once it comes to residents property or belongings- nobody cares. 2 flats were broken into weirdly at the same time when l&q hired contractors were changing doors to the flats, and these people knew exactly what time where to go. 2 elderly vulnerable ladies got robbed, it was obvious that robbers worked together with contractors to know all the information. L&q didn't bother to warn the residents and a poor man who came to comfort his mother had to stick posters on walls on each floor for us to know what has happened and be aware.Now people have followed delivery person in this same property they have no access to and stolen packages that delivery person has just chacked outside flats without permission, police report has been made, crime reference has been sent to l&q and police has contacted l&q too but l&q is not responding to the police and almost whole month has passed so likely there's no longer available footage of culprits and if that's so, police can't do much. Again l&q is not participating and doing nothing to keep their residents safe and conformable.
That · 27 October 2024
Agent replied · 24 December 2024
Hi That Girl,Thank you so much for leaving us a review.Although you’ve had a disappointing experience, we'd like you to know your comments and concerns are still important to us.We’re extremely sorry to learn there's been some thefts operating in the building, and we appreciate why this would be a worry for yourself and other residents too.We offer our sincere apology if you feel we haven't addressed the matter as you hoped for, and we apologise for the delayed response back to the police. Whilst all thefts would be a police matter we'd very much like to look into why there's a delay in the police receiving correspondence from us and to ensure appropriate action is taken to ensure a response is provided.To help us achieve this, please can you kindly email the details to us at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) and we'll be sure to investigate this matter further for you.Many Thanks,Customer Service Team
★★★★★ 1/5
TrustpilotBODLEY HOUSE RESIDENT UPDATE
BODLEY HOUSE RESIDENT UPDATE Without prejudice .24/10/24Did anyone else involved with L and Q read that they have decreased operating costs / improved profits thigher than in previous years YET, have "HUGE DEBTS" and "serious lack of Staff" AND HONEST educated in care HOUSING MANAGERS / Maintenance IN PLACE ACROSS LONDON.WHO ARE urgently required to maintain the properties they have.EG It took 6 months for Housing MANAGERS To accept We had a serious bug infection ( reported ) whIch, nothing had been done about resulting in a House Bound elderly Lady receiving emergency treatment in hospital for severe bites causing Her to be removed to hospital and removed by her Family due to the neglect SHE experienced as ?, We all are familiar with.. THEN ?????2 HOUSING MANAGERS AND 1 CARETAKER WHO PROVIDES NO SERVICES PROMISED THEN ?,,REFUSED TO ATTEND BODLEY HOUSE FOR 7 WEEKS DUE TO FEARS OF "THEM" CATCHING THE SAME INFECTIONS WE HAVELIVED WITH FOR 6 MONTHS Since reported and,ignored as usual by Non Reporting Housing Manager as previously identified in an Independent Report Demanded, was a common experience during the evidence identified and submitted proving my claims. have been without Hot water in 50% of the building due to ????A Boiler room advised 18 Months ago by Expertsthat, It needed seriously overhauled as It was not fit or purpose and IGNORED till it completly failed with /, only 1 Boiler and a Faulty pump existing since then, and now has failed and remains "as of today", NO explanations or planning being advised to Residents by Unfit Housing Managers whom We have complained about multiple times for over 4 years as, the majority of residents can confirm.YET, they have the cheek to advise THAT ? :"their enormous debts" and Sponsors ( Insurance Pension funds and the like will support them ) which will enable them to continue their abuse of tenants without reducing Said debts or improvement in their atrocious Corporate Management. NO DOUBT due to their mis-management and proven refusals to engage with Residents Professionally and resolve PersonS / Staff "being highly paid " AND CREATING THESE debts Whilst residents live in "Disgraceful conditions" AND IN PREVIOUS ENQUIRIES, same People HAVE BEEN FOUND NEGLIGENT OF Crimes I have highlighted some resulting in such Poor Neglect that Children have died as this behaviour and COULD rEto have an earlier demise than is needed .The Financiers of this Poorly managed nOrganisation ( allegedly ) allowing this to continue in their quest for Profits and Government and Regulator Departments allowing this to CONTINUE. Finally, despite Last L and Q reply to Trustpilot from L and Q thanked Me for bringing these points to their "attention for 4 years has been ignored and they, have refused on numerous occasions to engage with the Press supporting Our campaign to improve Our old lives ???? and payments made for services NOT SUPPLIED.A Class action type case is required against them over this continued and well documented by Housing Ombudsman and Tenants, Rachman style abuse in 2024 is abundant in this regard should be held acco.A private company / Landlord behaving like this ???, could end up in Prison for breach of Housing Regulations. Elderly Abuse / Neglect Breach of people,s " Human Rights " Thank you for allowing My freedom of speech to existexist against these Tyranical People ,A Despairing Disabled 74 year old Victim harassedand discriminated against and given an ASBO at 72 Years old then, further threatened and arrested "Unlawfully by Thames Valley Police Police" based on ???,L and Q Managers lies to them and my MP both proven with written evidence in their attempt to cover up their illegal actions against Me which ?,Thanes Valley Police accepted full liability for my arrest and paid a substantial amount of damages due to severe deterioration in My Existing terminal disability being damaged to the extent of 70%despite My Doctors ( 3 No ) and lawyers advising L and Q Line Manager of Risk involved to My health "by their behaviour" which again, was totally dismissed by B.I. the Housing Manager (their BOSS) who has also been found to be Incompetent by Myself in defending Her proven to have lied Staff causing my Illegal and accepted as such and ?Illegal ASBO being served which T.V.P. also acknowledged "was INDEED the case",YET , PLEAS FOR HELP from executive directors WHO ALSO refused TO ENGAGE AND ?????,PASSED our COMPLAINTS TO SAID Line Manager and Housing Managers "causing our continued abuseand DISCRIMINATION AGAINST RESIDENTS WHO COMPLAIN and, ARE USING SAME STAFF TO COVER UP Her AND INADEQUATE Managers who are ; Shown to be "Not Fit for Purpose" in such a setting requiring and get NO TRAINING they said, In Supported Living Challenges they cann,t suitably manage.Thanks
Robbie · 25 October 2024
Agent replied · 22 October 2024
Hi Robbie,Thank you so much for taking the time to leave us another review.We understand and feel your concerns about the situation and the impact it's having on residents. We're deeply sorry to hear about the bed bug infestation and the health issues it has caused, particularly for the elderly resident who was hospitalised. We are committed to providing a safe and healthy living environment for all our residents and we're taking your concerns about the lack of action regarding the infestation seriously. Rest assured we're investigating the situation further and we can confirm arrangements are in place for one of our contractors to attend.We honestly appreciate you bringing this matter to our attention and will work diligently to address them. Our resident’s well-being is important to us and we're taking the appropriate steps to resolve these issues.Our sincerest apology if it’s taking longer than you hoped for and we’re sorry if we haven't met your expectations on this occasion. If of course you have any further questions, please do let us know and it’ll be our pleasure to help. Contact with us is welcome through any of your preferred channels or by email at lqdirect@lqgroup.org.uk. If email is your preferred option, it’ll be most helpful if ‘Trustpilot’ is used as your email subject on this occasion.Many ThanksCustomer Service Team
★★★★★ 5/5
TrustpilotThe process with L&Q
The process with L&Q has been quick and professional. A special mention to Azfarul, our lettings negotiator, who has patiently shown us around and answered all our questions - and made this happen! Thanks!
Sunil · 23 September 2024
Agent replied · 22 October 2024
Hi Sunil,Thank you for your kind words and for taking the time to share your experience.We're delighted to hear that you found the process quick and professional, and Azfarul was so helpful in making this happen for you. We're proud of Azfarul for delivering an amazing service, and your wonderful review has certainly made us smile.Many thanks again for your feedback; it's truly appreciated! 🙂Customer Service Team
★★★★★ 1/5
TrustpilotHuge Service charge from L&Q with no explanation
UPDATE: After 2 months of trying to get the details, L&Q informed me that they made a mistake and were trying to charge me again the same amount I already paid. Please be very careful and check every bill as this company is clearly involved in financial abuse! They overspend the budget by more than 60% without any explanation provided.L&Q has initially asked for monthly service charge of £430 which was already too high. However, when I received the final statement, it's more than £800 per month only for service charge which is already higher than my rent and as an owner of shared ownership flat, it's much more than initial 45% of my salary I am paying in total. Very bad service, no one is willing to explain what the money was spent on and I only see huge management fees in the balance breakdown. Please be very careful when dealing with this company.
Bano · 23 October 2024
Agent replied · 22 October 2024
Hi Bano,Thank you for your review.We're truly sorry to hear about your dissatisfaction, and we completely understand your reasons for feeling this way.Ensuring that you are well-informed and comfortable with the charges associated with your home is important to us, and we sincerely appreciate you bringing this matter to our attention.We're aware that you have already reached out to our Service Charge Team, and although we understand that you are still awaiting a response from us, please know that we will follow up on your enquiry for you.We hope that this information helps you in receiving the answers you're looking for. In the meantime, if there is anything else we can assist you with, please do not hesitate to let us know.You can reach out to us through any of your preferred channels or via email at lqdirect@lqgroup.or.uk. When contacting us via email, we kindly request 'Trustpilot' is mentioned in the subject line.Many Thanks,Customer Service Team
★★★★★ 3/5
TrustpilotStill on going issue
My complaint was dealt with strait away, however the water is still leaking and causing bubbling in my bathroom flooring
Christine · 23 June 2026
Agent replied · 24 June 2026
Hi Christine,
Thank you so much for taking the time to leave us a review and share your experience.
We're truly pleased to hear that your complaint was handled quickly. However, we're very sorry to learn about the ongoing leak in your home, and we completely understand how concerning and stressful this must be for you.
Your comfort and peace of mind are extremely important to us, and if you need any further assistance or would like an update on the progress of your repair, please do not hesitate to reach out to us. Our team is here to support you every step of the way and will do everything we can to ensure your issue is resolved as soon as possible.
You're more than welcome to contact our team at contact@lqgroup.org.uk (please include 'Trustpilot' as your email subject), and one of our advisors will gladly help you 🙂
Many thanks,
Customer Service Team
★★★★★ 1/5
TrustpilotThe Worst L&Q Housing Association…
The Worst L&Q Housing Association Charity in England, The Management Team and Board of Directors with the Chief Director are all corrupted. They build new stock and the old stock they neglect not met and not maintained absolutely disgraceful. The Goverment should Investigate and close L&Q into administration. We should all demonstrate with a petition at Whitehall Downing Street. L&Q dose not care about the Tenants. The name once was called Beaver and emerged with anther Housing Association. The founder was a Priest who was corrupted. Please Investigate on Wikipedia.
Majestic · 21 October 2024
Agent replied · 22 October 2024
Hi Majestic New World Order,Thank you for taking the time to share your thoughts and feelings with us, and we're truly saddened to read your comments.Firstly, we sincerely apologise if our service has failed to meet your expectations, but please be assured that we've taken onboard your feedback. It's naturally concerning for us to hear that you feel older properties are neglected. This certainly wouldn't be the case as all of our homes are equally important to us.We want you to know that we're here to help with any concerns you may have with your home, and we'd love to hear from you to offer further help and assistance.Please feel free to reach out to us at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject), and we'll be sure to help with any worries or concerns wherever we can.Many Thanks,Customer Service Team
★★★★★ 1/5
TrustpilotImpossible to contact customer service
I have been calling their customer service to close my account because I am moving out for over a week. It is impossible to get in the phone with somebody. After waiting for two or three hours on the line, you decide that you prefer they call you back and once they do, the line is cut. What is the point of asking to call you back if they are not able to contact you properly? I just want to close the damm account because I am moving out.
Eleia · 21 October 2024
Agent replied · 22 October 2024
Hi Eleia,Thank you for your review and for sharing your experience with us.We're really sorry to hear that you're having trouble reaching us, and we apologise for any frustration caused by our call back option.We've checked our phone lines, and everything is working fine and as expected. However, we appreciate some days are busier than others, but right now, there are no calls waiting. If you have a moment to call us now, you should be able to reach us easily.Alternatively, feel free to email us at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject), and we'll be more than happy to assist with your enquiry.Many Thanks,Customer Service Team
★★★★★ 1/5
TrustpilotAppalling Service and Ignorant Management
I’m dealing with my first issue with L&Q and it’s been a nightmare. I’ve had a leak from a pipe, and their response has been nothing short of terrible. Despite emails going to managers, they either ignore them or are unable to take any meaningful action.The leak continues, dripping directly onto an electrical plug, which is a serious safety hazard. The lack of urgency and basic competence from this company is alarming. I will be reporting this further, as their service is completely unacceptable.
Mateusz · 18 October 2024
Agent replied · 22 October 2024
Hi Mateusz,Thank you for sharing your feedback with us. We're grateful for the opportunity to address your concerns.We're truly sorry to hear about the leak and the difficulties you have faced. Your safety is of utmost importance to us, and we understand your frustration with the whole situation.Providing excellent service to our residents is our top priority, and we apologise profusely if we have fallen short of your expectations.We're here to help and are eager to discuss this matter further with you. Please feel free to reach out to us directly at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) so that we can further investigate the situation and work towards a resolution.Many Thanks,Customer Service Team
★★★★★ 5/5
TrustpilotPlumber knew exactly what the problem…
Plumber knew exactly what the problem was and did the repair excellent,also took time to explain what had caused it,very polite plumber as well.
SOHOMYST · 23 May 2026
Agent replied · 27 May 2026
Hi Sohomyst,
Thank you so much for taking the time to leave us a wonderful 5-star review!🙂
We truly appreciate your feedback and are delighted to hear that our plumber provided you with excellent service. Knowing that they clearly explained the cause of the problem and maintained a polite and professional attitude throughout the visit means a lot to us.
Your satisfaction is our top priority, and your kind words motivate us to continue delivering the best possible service to all our customers.
We're looking forward to helping you again soon!
Many thanks,
Customer Service Team
★★★★★ 5/5
TrustpilotGas safety is always important
Very good service - thank you
David · 22 September 2026
Agent replied · 24 September 2026
Hi David,
Thank you so much for leaving us a 5-star review! 😊
It's fantastic to know your recent gas safety inspection went perfectly for you, and we're delighted you received the best possible service.
It's always a pleasure to deliver amazing service, and we look forward to assisting you again.
Many thanks!
Customer Service Team
★★★★★ 5/5
TrustpilotExcellent service friendly staff thank…
Excellent service friendly staff thank you
Happy · 22 September 2026
Agent replied · 24 September 2026
Hi Happy Hammer,
Thank you so much for your amazing feedback! 😊
We're absolutely thrilled to hear your fantastic comments and so glad you had such a great experience with us.
Thanks again for sharing, and we look forward to helping you again soon!
Customer Service Team
★★★★★ 1/5
TrustpilotESW1 certificate - impossible to obtain
We have been living in one of L&Q’s buildings for almost 5 years - and it’s exhausting dealing with L&Q.Trying to obtain the smallest service it is a nightmare every single time. L&Q causes us anxiety, stress and financial loss due to the services they don’t provide (but charge you for).We have been almost begging for the ESW1 certificate for over a month for the remortgaging purposes - they are playing us around and at today we still haven’t received it.We have sent several requests and complaints to every single channel available in L&Q - and they do not respond!
Walter · 14 October 2024
Agent replied · 22 October 2024
Hi Walter,Thank you so much for bringing your concerns to our attention, and we sincerely apologise for the delay in providing you with the information you're looking for.We certainly understand your dissatisfaction and the frustration this causes, and we're sorry for the inconvenience caused to you as well. It's disheartening to hear about the challenges you've faced in obtaining essential services. Please be assured that we value your feedback and will use it to improve our processes and communication.We can see you have an open enquiry with us, and we'll be sure to chase the team looking after this for you. Please kindly be patient with us whilst we do this for you, we're confident a resolution can be found.In the meantime, if there's anything else you would like our help with, please do let us know by emailing us here at lqdirect@lqgroup.org.uk and by ensuring 'Trustpilot' is mentioned in the subject line of your email too.Many Thanks,Customer Service Team
★★★★★ 1/5
TrustpilotAbsolutely terrible management and…
Absolutely terrible management and customer service.
Andrew · 21 September 2026
Agent replied · 24 September 2026
Hi Andrew,
Thank you so much for taking the time to share your feedback with us.
We’re genuinely sorry to hear about your negative experience with our management and customer service. Your experience doesn’t reflect the high standards we aim to uphold, and we understand how frustrating this must have been for you.
Your comments are incredibly important to us, and we’re committed to improving our services to ensure a better experience for all our customers and residents. If you have any additional details you’d like to share, or if there’s anything specific we can do to assist you further, please let us know. Our team is available by email at contact@lqgroup.org.uk, and we’ll be sure to do our utmost to help you. When reaching out, please use 'Trustpilot' as your email subject.
Thank you again for sharing your thoughts with us.
Customer Service Team
★★★★★ 1/5
TrustpilotWorst experience i m having it here…
Worst experience i m having it here after coming to this place regretting every single day as the service we are receiving after paying this much rent this is ridiculous you should shame on your self as you make us suffer like this i m 7 months pregnant every single time lifts gets out of service and i have to use the stairs i m living on 6th floor of something will happened to me literally i will file the case on your fraud company .🤬🤬🤬🤬😡😡😡😡
Saloni · 12 October 2024
Agent replied · 22 October 2024
Hi Saloni,Thank you for your review and for bringing the issue with the lift to our attention.We're deeply saddened to hear that the lift recently went out of service and we understand the struggles that come with it.Upon further investigation, we can confirm that as soon as we were notified of the situation, we took immediate action and arranged for a lift engineer to attend on an emergency call out.We understand the disappointment and inconvenience this may have caused you, and we sincerely apologise for the upset. Please know that all lift breakdowns will always be treated as a priority.If there is anything else we can do for you, please don't hesitate to reach out. We are here to help. You can contact us through any of your preferred channels or by email at lqdirect@lqgroup.org.uk. If email is your preferred option, please can you kindly use 'Trustpilot' as your email subject.Many Thanks,Customer Service Team
★★★★★ 4/5
Trustpilottechnician was on time
technician was on time, friendly yet very respectful, fast and efficient, and left my place exactly as he found it (but safer, gas wise)
Al · 20 May 2026
Agent replied · 27 May 2026
Hi AI,
Thank you so much for sharing your positive experience with us! 🙂
We're truly over the moon to hear that everything went well with your appointment. It’s wonderful to know you had a pleasant experience, as we always strive to deliver the best service possible.
We really appreciate you taking the time to share this with us and look forward to helping you again in the future.
Thank you again!
Customer Service Team
★★★★★ 1/5
TrustpilotAvoid at all costs
Avoid at all costs, it’s not worth the stress you will endure. Repair requests can take months to be acknowledged and then even longer to complete. I have an open complaint which I’ve had no response to since July despite regularly chasing. I now have to use my local councillor to ensure L&Q take accountability. Lifts go out of service for months on end, I live in a 10 storey block and we had no lifts for over a week. Poor workmanship on buildings, can hear your neighbours cough. Estate maintenance is non existent despite paying service charge. Flats and houses are riddled with mice but no action taken by L&Q to maintain the shrubbery. There have been huge fire concerns on the estate as many buildings were found to have over 100 failures on the fire risk assessment. No parking for residents and they use a parking company that uses sly tactics to ticket you, the parking enforcement is also over Christmas and new year so no chance of family round as the surrounding area is CPZ. I’ve never spoke to an adult on the phone before, the barely existent customer service is 18yr old college leavers who do nothing to help. AVOID AVOID AVOID
CG · 9 October 2024
Agent replied · 22 October 2024
Hi CG,Thank you so much for your review and for sharing your thoughts and feelings with us.We're deeply sorry to learn there are several issues of concern to you, and we apologise profusely if we haven’t fulfilled your expectations.We always strive to offer great service to our residents, and we want more than anything for our residents to be happy with their home.We’re here to help, and we’re more than willing to discuss each of your concerns in more detail with you.To help us achieve this, we kindly invite you to reach out to us by email at lqdirect@lqgroup.org.uk (with ‘Trustpilot’ as your email subject) where we’ll be more than happy to offer our help and assistance.Many Thanks,Customer Service Team
★★★★★ 5/5
TrustpilotExtreme Environmental
The operative from Extreme Environmental has been so great but until the kitchen units are removed he can't finish his work . This has to be done by a carpenter and this has delayed the work by Extreme Environmental. This infestation of mice has been ongoing since May 2023.
Amanda · 22 November 2023
Agent replied · 22 October 2024
Hi Amanda,Thank you so much for your 5-star review!We're delighted to hear of your praises for Extreme Environmental and it makes us happy they're doing an amazing job for our residents.We're so sorry there's a delay with the kitchen units being removed and we offer our sincerest apology for any disappointment this is causing.We trust everything is in good hands and Extreme Environmental will return to complete the treatment but if you need further help from us, please do let us know and it'll be our pleasure to assist you.We have an amazing team here who can be reached by email at lqdirect@lqgroup.org.uk and we kindly request 'Trustpilot' is used as your email subject. We're here for you and you're more than welcome to reach out to us at any time.Many ThanksCustomer Service Team
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