L&Q Pre-Owned Shared Ownership Homes reviews in Newham

Hi Edward,Thank you for sharing your concerns with us. We're truly sorry to hear about your dissatisfaction.We understand your frustration and apologise for the issues you've experienced. We're committed to providing quality housing and services, and we're sorry that your experience has not met your expectations. We're of curse here to listen and address your concerns.We're aware of the challenges you've faced with repairs, including the flood and the damp patch, and we're investigating the outstanding repair with our Direct Maintenance Team. Our team will be sure to work with you in finding a resolution.Regarding the service charges for communal cleaning, we know you've raised questions about the window cleaning. Please be rest assured that we're still working on this, and you'll receive a response from us soon.In the meantime, we sincerely apologise for any upset caused and for the continued delay with your repair and service charge enquiry.By all means. if there's anything else we can do to assist you, please feel free to reach out to us through any of your preferred channels or by email at lqdirect@lqgroup.org.uk. Please use 'Trustpilot' as your email subject as this will help us assist you better.Many Thanks,Customer Service Team**UPDATE**Hi Edward,Just to update you that we've had a response from our Direct Maintenance Team and we're still waiting for an asbestos test to be carried out in your home. It's important this is done prior to any works being completed to the bathroom wall.Following contact with our asbestos contractor today, we've been informed they've tried making contact with yourself to carry out the test, but unfortunately they haven't been successful in reaching you. Please can you kindly arrange with our contractor for access into your home. If you're having difficulties doing this, please let us know on the email address above and we'll of course help you.Many ThanksCustomer Service Team

Hi Martin,Thank you so much for your review.We honestly sympathise with you for the ongoing repairs with the roof and we appreciate why this is a worry for you too.We strive to provide an excellent service and we’re saddened to hear that your experience has fallen short of your expectations. At the same time, we appreciate you bringing these issues to our attention. Currently we are experiencing long delays with all roof related repairs, and this could be the reason for the delay with your repair. However, we would still love the opportunity to further look into this matter for you.To help us achieve this, we kindly invite you to email your details to us at lqdirect@lqgroup.org.uk (with ‘Trustpilot’ as your email subject) where it’ll be our pleasure to investigate this further.In the meantime, we offer our sincerest apology for the continued delay and for the disappointment this is causing,Many ThanksCustomer Service Team

Hi Sheila, Thank you so much for taking the time to share your feedback with us. We truly appreciate hearing from our residents, and we’re sorry to learn that you’re dissatisfied with your experience, especially regarding the issues in your home and concerns about pests. Our team is committed to supporting you, and if you would like further assistance or wish to discuss your situation in more detail, please don’t hesitate to reach out to us. You can email us at contact@lqgroup.org.uk, and we kindly ask that you use 'Trustpilot' as your email subject. Our team is here to help and will do everything we can to address your concerns. Many thanks, Customer Service Team

Hi Azra, Thank you so much for taking the time to share your review and provide us with your valuable feedback. We truly appreciate hearing from our customers, as your experiences help us to continually improve our services and ensure that we are meeting your expectations as best as we can. We completely understand your frustration regarding the missed appointments, and we are genuinely sorry for any inconvenience and disruption this has caused. We know how important it is for appointments to be kept as scheduled, and we are disappointed that we were not able to meet this standard for you on this occasion. While there are sometimes unavoidable reasons, such as staff illness or other unforeseen circumstances, that may require us to reschedule, we agree that it is essential for you to be informed promptly and clearly whenever this happens. If there is anything further we can do to help, or if you have any additional feedback or questions, please do not hesitate to reach out to us directly at contact@lqgroup.org.uk with 'Trustpilot' as your email subject. Your satisfaction is very important to us, and we are here to support you in any way we can. Many thanks, Customer Service Team

Hi Elle,Thank you for taking the time to leave us a review and for bringing your concerns to our attention.We're truly saddened to learn of your dissatisfaction and at the same time, we feel your frustration with the whole situation.It's clear that the scratch in your living and kitchen area has been a significant issue, and we apologise profusely for the inconvenience and stress it has caused.We would very much love the opportunity to offer our help and ensure that your emails are addressed promptly.To help us achieve this, we kindly invite you to email your details to us at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) where it'll be our pleasure to further investigate this matter for you.Many Thanks,Customer Service Team

Hi Christ,Thank you for taking the time to leave us another review.We truly understand your frustration with the situation and the lack of communication you've experienced. We strive to provide excellent customer service, and we're disappointed to hear that your experience has fallen short of your expectations.We value your feedback and will use it to improve our processes and ensure that our resident's and customers receive the support they need.In the meantime, if there's anything further we can do to help, we kindly invite you to email our team here at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) where one of our advisors will gladly do their best for you.Many Thanks,Customer Service Team

Hi Blackbutterflai,Thank you for taking the time to leave us a review and for sharing your concerns with us.We would like to assure you that we have an outstanding repair for the communal lights, and our electrician is scheduled to attend to address this issue. We're sorry for any inconvenience caused by the delay in completing this repair.Regarding the noise issue from your neighbour, we're saddened to hear that this problem persists and we understand the frustration it may be causing. To help us address this issue effectively, could you please provide any recordings and diary sheets to our Area Housing Manager or by email at lqdirect@lqgroup.org.uk where we'll be able to guide you on the best course of action.Many Thanks,Customer Service Team

Hi Olanks,Thank you so much for bringing this matter to our attention.We're truly sorry to hear about your dissatisfaction, and we completely understand why this situation is concerning for you. We also offer our apology for the delay in resolving this issue and for not meeting your service expectations.We would very much appreciate the chance to further investigate this matter and provide you with an update on how the repair is progressing.To assist us with this, we kindly ask you to email your details to us at lqdirect@lqgroup.org.uk (please mention 'Trustpilot' in the email subject) where one of our advisors will be more than happy to assist you.Many Thanks,Customer Service Team

Hi Natasha,Thank you for sharing your concerns with us. We truly understand your frustration and we sincerely apologise if our services have not met your expectations. We're also deeply sorry to hear about the issues you've been experiencing with your home, including damp, leaks, and the overall condition. We understand that we recently conducted a mould and damp assessment, and our Healthy Homes team has arranged for repairs to address these issues. If of course the problems persist after the repairs are completed, please don't hesitate to let us know so we can provide further assistance.We also acknowledge your dissatisfaction with your kitchen and bathroom. Typically, new component renewals are part of our yearly Planned Maintenance Programmes, and we use the information from the stock condition survey to help us decide which homes are most in need. We’re unfortunately unable to provide details on any future programmes but we're ready to assist with any repairs needed for your current kitchen and bathroom.With this in mind, by all means feel free to contact our dedicated team here with your concerns and we'll be sure to do our utmost for you. We're reachable by email at lqdirect@lqgroup.org.uk and we request 'Trustpilot' is used as your email subject on this occasion.Many Thanks,Customer Service Team

Hi Benice, Thank you so much for taking the time to share your recent experience with us. We're delighted to hear that everything went very well with the gas engineer. Your feedback is incredibly valuable and helps us recognise the great work our contractors are doing for our residents. Thanks again for sharing, and we look forward to assisting you again in the future! 🙂 Customer Service Team

Hi Snow White,Thank you so much for taking the time to leave a review and for expressing your concerns with us.We’re extremely sorry to learn that there are several issues of concern for you, and we appreciate you bringing these to our attention.We’d love the opportunity to further assist you with each of your concerns and explore ways we can work with you to resolve them.To help us achieve this, we kindly invite you to email the details to us at lqdirect@lqgroup.org.uk. It would also be greatly appreciated if you could use ‘Trustpilot’ as your email subject on this occasion too.We value your feedback and will use it to improve our processes and ensure better communication and responsiveness in the future.Many Thanks,Customer Service Team

Hi Young Han,Thank you very much for your fabolous 5-star review!We're so happy to hear that you had a positive experience with Gemma and Tina. We strive to provide our customers with a smooth and enjoyable lettings process, and it's great to know that they were able to help you find your new home. We're truly delighted with your kind words, and we wish you well as you continue to make your new home yours! 🙂Many ThanksCustomer Service Team

Hi Christ,Thank you for your review and for sharing your experiences with us.It's disappointing to hear that the process took longer than expected and that you were asked for additional information after the initial request.We appreciate and understand why this would be frustrating, and we apologise if the service received has failed to meet your expectations.We always strive to provide clear and timely communication, and we'll be sure to take your feedback into account to help us improve our processes.In the meantime, if there's anything further we can do for you, please do let us know by email at lqdirect@lqgroup.org.uk and by ensuring 'Trustpilot' is mentioned within the subject line of your email too.Many Thanks,Customer Service Team

Hi Patrycja,Thank you for taking the time to leave us a review and for sharing your experiences. We understand your frustration and disappointment with the service you've received, and we sincerely apologise that you've had such a difficult time. We're deeply concerned about the issues you've raised, including the delays in repairs, the lack of communication, and the challenges you've encountered with scheduling appointments. We want to assure you that we take all feedback seriously and are committed to improving our services. We would like to learn more about your specific concerns and understand the challenges you have faced. We therefore kindly invite you to email your details and concerns to us at lqdirect@lqgroup.org.uk where one of our helpful advisors will be happy to offer their support and guidance. When contacting us through this channel, we kindly request "Trustpilot" is used as your email subject.Feel free to reach out to us at any time and it'll be our pleasure to help 🙂Many ThanksCustomer Service Team

Hi Mashuda,Thank you for sharing your concerns with us and we're truly sorry to hear about your disappointing experience.We understand your frustration, especially with young children, and we sincerely apologise for the difficulties you have faced due to the lack of hot water and heating in your home.Rest assured we're committed to improving our services and addressing your concerns, and we appreciate your feedback, which we will definitely share for you.An emergency call has been arranged for an engineer to address the issue, and we hope this will lead to a resolution. Whilst we understand your dissatisfaction, it's important to allow Swale Heating to attend and report their findings. In the meantime, we're here to help with any additional questions or concerns you may have. You're more than welcome to contact us anytime at lqdirect@lqgroup.org.uk, with "Trustpilot" as the email subject.Many ThanksCustomer Service Team

Hi Ralph,Thank you so much for your awesome review and for sharing your positive experience with us.We're truly over the moon to hear that you've found a suitable and permanent home with our help. We're particularly delighted that you were impressed by the conduciveness of the environment and the efforts of our staff, Toby, Margaret, and Kat. Their dedication to providing excellent customer service is a testament to our commitment to making the whole process as smooth and positive as possible.It really has been delightful reading about your journey with us, and a huge thanks for your appreciation too.Wishing you and your wife all the best in your new home, we sincerely hope you've settled in well and here's to making happy memories 😊Many Thanks,Customer Service Team

Hi Susana,Thank you so much for your review and for sharing your concerns with us.We're saddened to learn of your frustration and the impact these issues are having on your well-being. We appreciate that you've experienced such difficulties in your home, especially after reporting them, and we're truly sorry for the inconvenience and discomfort you've endured.We want to assure you that we take all resident concerns seriously and we're committed to working with you to find a solution.Having investigated your worries further, we can see that work is in progress to assist you in resolving your concerns. Understandably, the whole process has been timely, and we sincerely apologise for the continued delay. However, please be assured that it isn't unusual for this to happen, especially with more complex cases like the one we're seeing here.Our team will continue working hard to achieve a resolution at their earliest opportunity, and we'll be sure to keep you updated on our progress as well.In the meantime, if you have any further questions or concerns, we'll be more than happy to assist you with these. Please do let us know by email at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) where we will gladly do our best for you.Many Thanks,Customer Service Team

Hi Becca,Thank you for sharing your concerns with us and we sincerely apologise for the disappointing experience you've had.We understand why this would be frustrating for you, and whilst we aim to provide clear and accurate information to our residents, it seems there has been a misunderstanding in this case. We're committed to resolving this issue, and we kindly invite you to email your details to us to help us make it right.You can reach us by email at lqdirect@lqgroup.org.uk, and please use 'Trustpilot' as your email subject on this occasion.Feel free to contact us anytime, and it will be our utmost pleasure to assist you 😊Many Thanks,Customer Service Team

Hi Christopher, Thank you for sharing your recent experience with us. We are very sorry to hear this is the kind of experience you had. This is naturally concerning for us as well, as we always strive to deliver friendly and helpful service. Our team is here to support you in any way we can. If there’s anything we can do for you, please feel free to let us know. You can reach us by email at contact@lqgroup.org.uk, and it would be most helpful if you could use 'Trustpilot' as your email subject. Thank you once again, and we hope to hear from you soon. Customer Service Team

Hi Ryan,Thank you so much for your review.We're so sorry to learn of your disappointing experience, and we honestly feel your frustration with the ongoing repair situation. We understand the dissatisfaction of having to wait for an extended period for a repair, especially when it involves taking time off work. We would like to take this opportunity to offer our sincerest apology for the inconvenience and the delays you've experienced.We understand our operative recently came out to your home, and we're just awaiting our operative's report before we can advise further.In the meantime, we'll be sure to pass on your feedback as it helps us to understand where things aren't going so well, and where there's room for a more improved service.If, of course, you have any further questions, we'll be sure to help you with these, and we have an amazing team here willing to help. We're reachable by email at lqdirect@lqgroup.org.uk, and we kindly request 'Trustpilot' is used as your email subject on this occasion too.Please feel free to reach out to us at anytime and it'll be our pleasure to help you 🙂Many Thanks,Customer Service Team

Hi Benny, Thank you so much for leaving us a review! We really appreciate your feedback, and we're truly sorry to hear about your disappointing experience, especially regarding the increases in service charges and the lack of clear communication about them. We understand how frustrating it can be to receive increases without clear explanations of what you’re paying for and why costs are rising. We sincerely apologise if we haven’t provided the information you were hoping to receive from us and for any inconvenience this has caused. Our team is always happy and willing to assist with any concerns you may have. To help us look into this further for you, please feel free to email us at contact@lqgroup.org.uk (with 'Trustpilot' as the subject). It will be our pleasure to help you. Thank you once again! Customer Service Team

Hi Tracey,Thank you so much for your review.We strive to provide excellent service, so we're naturally saddened to hear about your dissatisfaction and the inconvenience you've experienced.Rest assured, we value your feedback, and it'll help us to further improve our processes. We're committed to addressing any issues and ensuring a positive experience for all residents.Having investigated the issue with the loss of heating and hot water, we're pleased to confirm that an emergency call is arranged with our contractor, and we're expecting an engineer to attend within 24 hours from when the call was arranged. We trust that this repair is progressing as it should, and our contractor will work hard to restore your heating and hot water as quickly as possible.In the meantime, we apologise for the disruption this causes, and if there's anything further we can do, please let us know, and it'll be our pleasure to help.Our dedicated team can be reached by email at lqdirect@lqgroup.org.uk, and we kindly request 'Trustpilot' is used as your email subject on this occasion.Many Thanks,Customer Service Team

Hi Hristina,Thank you for taking the time to leave us a review and for raising your concerns with us here.We truly understand your frustration and we apologise profusely for the inconvenience you've experienced. We're committed to providing a comfortable living environment for all our residents, and we're extremely sorry that your bathroom has been out of order for so long.Having investigated this matter further, we're working diligently to resolve this issue and will continue to do so until it is fully addressed and resolved. We understand and appreciate that numerous visits have already taken place, and we understand the disappointment this can cause too. However, the repair has been more complex than first thought, which has added to the additional delay, and we can see our contractor is due to return to you very soon.We'd like to thank you for your continued patience and understanding as we work towards a solution. In the meantime, if you have any further questions or concerns, we'll be more than happy to help you with these. Feel free to send us an email to lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) where it'll be our utmost pleasure to do our best for you.Many Thanks,Customer Service Team

Hi Janet, We really appreciate your 5 star review and we're absolutely delighted to hear that you had such a good experience buying your home through shared ownership. It's our goal to provide the highest level of support to our customers, and it warms our hearts to know we were able to help you on your journey to home ownership. We'll make sure to pass your kind message onto Tamika, she'll be thrilled to hear that her assistance was appreciated and made a difference. Many Thanks Customer Service Team