L&Q Pre-Owned Shared Ownership Homes reviews in Newham

Hi Christ,Thank you for your review and for sharing your experiences with us.It's disappointing to hear that the process took longer than expected and that you were asked for additional information after the initial request.We appreciate and understand why this would be frustrating, and we apologise if the service received has failed to meet your expectations.We always strive to provide clear and timely communication, and we'll be sure to take your feedback into account to help us improve our processes.In the meantime, if there's anything further we can do for you, please do let us know by email at lqdirect@lqgroup.org.uk and by ensuring 'Trustpilot' is mentioned within the subject line of your email too.Many Thanks,Customer Service Team

Hi Patrycja,Thank you for taking the time to leave us a review and for sharing your experiences. We understand your frustration and disappointment with the service you've received, and we sincerely apologise that you've had such a difficult time. We're deeply concerned about the issues you've raised, including the delays in repairs, the lack of communication, and the challenges you've encountered with scheduling appointments. We want to assure you that we take all feedback seriously and are committed to improving our services. We would like to learn more about your specific concerns and understand the challenges you have faced. We therefore kindly invite you to email your details and concerns to us at lqdirect@lqgroup.org.uk where one of our helpful advisors will be happy to offer their support and guidance. When contacting us through this channel, we kindly request "Trustpilot" is used as your email subject.Feel free to reach out to us at any time and it'll be our pleasure to help 🙂Many ThanksCustomer Service Team

Hi Mashuda,Thank you for sharing your concerns with us and we're truly sorry to hear about your disappointing experience.We understand your frustration, especially with young children, and we sincerely apologise for the difficulties you have faced due to the lack of hot water and heating in your home.Rest assured we're committed to improving our services and addressing your concerns, and we appreciate your feedback, which we will definitely share for you.An emergency call has been arranged for an engineer to address the issue, and we hope this will lead to a resolution. Whilst we understand your dissatisfaction, it's important to allow Swale Heating to attend and report their findings. In the meantime, we're here to help with any additional questions or concerns you may have. You're more than welcome to contact us anytime at lqdirect@lqgroup.org.uk, with "Trustpilot" as the email subject.Many ThanksCustomer Service Team

Hi Ralph,Thank you so much for your awesome review and for sharing your positive experience with us.We're truly over the moon to hear that you've found a suitable and permanent home with our help. We're particularly delighted that you were impressed by the conduciveness of the environment and the efforts of our staff, Toby, Margaret, and Kat. Their dedication to providing excellent customer service is a testament to our commitment to making the whole process as smooth and positive as possible.It really has been delightful reading about your journey with us, and a huge thanks for your appreciation too.Wishing you and your wife all the best in your new home, we sincerely hope you've settled in well and here's to making happy memories 😊Many Thanks,Customer Service Team

Hi Susana,Thank you so much for your review and for sharing your concerns with us.We're saddened to learn of your frustration and the impact these issues are having on your well-being. We appreciate that you've experienced such difficulties in your home, especially after reporting them, and we're truly sorry for the inconvenience and discomfort you've endured.We want to assure you that we take all resident concerns seriously and we're committed to working with you to find a solution.Having investigated your worries further, we can see that work is in progress to assist you in resolving your concerns. Understandably, the whole process has been timely, and we sincerely apologise for the continued delay. However, please be assured that it isn't unusual for this to happen, especially with more complex cases like the one we're seeing here.Our team will continue working hard to achieve a resolution at their earliest opportunity, and we'll be sure to keep you updated on our progress as well.In the meantime, if you have any further questions or concerns, we'll be more than happy to assist you with these. Please do let us know by email at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) where we will gladly do our best for you.Many Thanks,Customer Service Team

Hi Becca,Thank you for sharing your concerns with us and we sincerely apologise for the disappointing experience you've had.We understand why this would be frustrating for you, and whilst we aim to provide clear and accurate information to our residents, it seems there has been a misunderstanding in this case. We're committed to resolving this issue, and we kindly invite you to email your details to us to help us make it right.You can reach us by email at lqdirect@lqgroup.org.uk, and please use 'Trustpilot' as your email subject on this occasion.Feel free to contact us anytime, and it will be our utmost pleasure to assist you 😊Many Thanks,Customer Service Team

Hi Ryan,Thank you so much for your review.We're so sorry to learn of your disappointing experience, and we honestly feel your frustration with the ongoing repair situation. We understand the dissatisfaction of having to wait for an extended period for a repair, especially when it involves taking time off work. We would like to take this opportunity to offer our sincerest apology for the inconvenience and the delays you've experienced.We understand our operative recently came out to your home, and we're just awaiting our operative's report before we can advise further.In the meantime, we'll be sure to pass on your feedback as it helps us to understand where things aren't going so well, and where there's room for a more improved service.If, of course, you have any further questions, we'll be sure to help you with these, and we have an amazing team here willing to help. We're reachable by email at lqdirect@lqgroup.org.uk, and we kindly request 'Trustpilot' is used as your email subject on this occasion too.Please feel free to reach out to us at anytime and it'll be our pleasure to help you 🙂Many Thanks,Customer Service Team

Hi Christopher, Thank you for sharing your recent experience with us. We are very sorry to hear this is the kind of experience you had. This is naturally concerning for us as well, as we always strive to deliver friendly and helpful service. Our team is here to support you in any way we can. If there’s anything we can do for you, please feel free to let us know. You can reach us by email at contact@lqgroup.org.uk, and it would be most helpful if you could use 'Trustpilot' as your email subject. Thank you once again, and we hope to hear from you soon. Customer Service Team

Hi Benny, Thank you so much for leaving us a review! We really appreciate your feedback, and we're truly sorry to hear about your disappointing experience, especially regarding the increases in service charges and the lack of clear communication about them. We understand how frustrating it can be to receive increases without clear explanations of what you’re paying for and why costs are rising. We sincerely apologise if we haven’t provided the information you were hoping to receive from us and for any inconvenience this has caused. Our team is always happy and willing to assist with any concerns you may have. To help us look into this further for you, please feel free to email us at contact@lqgroup.org.uk (with 'Trustpilot' as the subject). It will be our pleasure to help you. Thank you once again! Customer Service Team

Hi Tracey,Thank you so much for your review.We strive to provide excellent service, so we're naturally saddened to hear about your dissatisfaction and the inconvenience you've experienced.Rest assured, we value your feedback, and it'll help us to further improve our processes. We're committed to addressing any issues and ensuring a positive experience for all residents.Having investigated the issue with the loss of heating and hot water, we're pleased to confirm that an emergency call is arranged with our contractor, and we're expecting an engineer to attend within 24 hours from when the call was arranged. We trust that this repair is progressing as it should, and our contractor will work hard to restore your heating and hot water as quickly as possible.In the meantime, we apologise for the disruption this causes, and if there's anything further we can do, please let us know, and it'll be our pleasure to help.Our dedicated team can be reached by email at lqdirect@lqgroup.org.uk, and we kindly request 'Trustpilot' is used as your email subject on this occasion.Many Thanks,Customer Service Team

Hi Hristina,Thank you for taking the time to leave us a review and for raising your concerns with us here.We truly understand your frustration and we apologise profusely for the inconvenience you've experienced. We're committed to providing a comfortable living environment for all our residents, and we're extremely sorry that your bathroom has been out of order for so long.Having investigated this matter further, we're working diligently to resolve this issue and will continue to do so until it is fully addressed and resolved. We understand and appreciate that numerous visits have already taken place, and we understand the disappointment this can cause too. However, the repair has been more complex than first thought, which has added to the additional delay, and we can see our contractor is due to return to you very soon.We'd like to thank you for your continued patience and understanding as we work towards a solution. In the meantime, if you have any further questions or concerns, we'll be more than happy to help you with these. Feel free to send us an email to lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) where it'll be our utmost pleasure to do our best for you.Many Thanks,Customer Service Team

Hi Janet, We really appreciate your 5 star review and we're absolutely delighted to hear that you had such a good experience buying your home through shared ownership. It's our goal to provide the highest level of support to our customers, and it warms our hearts to know we were able to help you on your journey to home ownership. We'll make sure to pass your kind message onto Tamika, she'll be thrilled to hear that her assistance was appreciated and made a difference. Many Thanks Customer Service Team

Hi ICC,Thank you for sharing your journey with us.We sincerely apologise for the difficulties you encountered during your move-in experience. We understand how frustrating and stressful it can be when things don't go as planned, especially during such a significant event. We're truly sorry that the communication from our agency fell short of your expectations and that you experienced delays and issues with the property.We value your feedback and will use it to improve our processes and ensure that future customers have a smoother and more positive experience. We strive to provide excellent service and are committed to addressing any concerns that arise. We appreciate your patience and understanding, and we're also committed to learning from this experience to better serve our customers.We trust the repair issues inside the property are being addressed and you've informed us of these. If, of course, you need further help and assistance with the repairs, please do let us know, and it'll be our pleasure to help you.Our dedicated team can be reached by email at lqdirect@lqgroup.org.uk, and we kindly request 'Trustpilot' is used as your email subject too.We're here to help, and you're more than welcome to reach out to us anytime 🙂Many Thanks,Customer Service Team

Hi Chris,Thank you for taking the time to leave us a review and for sharing your thoughts and feelings with us. We understand your frustration and disappointment with your experiences, and we sincerely apologise that you've had such a difficult time with our services. We're deeply concerned about the issues you have raised, including the delays in resolving your complaints, the lack of communication, and the difficulties you have encountered with repairs. We want to assure you that we take all feedback seriously and are committed to improving our services. We would like to learn more about your specific concerns and understand the challenges you have faced. We therefore kindly invite you to email your details and concerns to us at lqdirect@lqgroup.org.uk. One of our helpful advisors will be happy to offer their support and guidance. When contacting us through this channel, please can you kindly use "Trustpilot" as your email subject.Many ThanksCustomer Service Team

Hi Customer,Thank you for your feedback and for sharing your feelings of dissatisfaction with us.We're sorry to learn of your disappointment regarding the service charges. It certainly wasn't our intention to cause any upset, and we apologise if we've fallen short of meeting your expectations.We're here to help, and if you have any questions or concerns about the aforementioned charges, please do let us know by email where we'll arrange for our dedicated team to look into your enquiry for you.You can reach us at lqdirect@lqgroup.org.uk, and we recommend using 'Trustpilot' as your email header on this occasion.Feel free to reach out to us at any time, and we'll be more than happy to help 🙂Many Thanks,Customer Service Team

Hi Fatima,Thank you so much for your review! 😊We appreciate your feedback and are grateful that you took the time to share your concerns with us.We would like you to know we hear and understand your frustration with the ongoing maintenance issues at your home. It's disappointing to hear that repairs such as external redecorating, guttering replacement, and door restoration have not been addressed to your satisfaction despite your repeated requests. We also acknowledge the inconvenience of not having a proper intercom system installed in the property, and we sincerely apologise if our services haven't met your expectations.As you may already know, major works like the ones mentioned are typically carried out as part of our planned maintenance programs based on a survey conducted on your home. Unfortunately, these programs run annually, so we can only provide information on the current year's program and we're unable to advise on any future programs. Decisions for each program are made yearly and we look at prioritising properties most in need.In the meantime, we’re committed to continue in providing a repairs service as needed, and if there are any issues causing a problem, please don't hesitate to let us know and we’ll be sure to offer further assistance with these.We truly value your patience and persistence in bringing these matters to our attention, and we are here to assist with any questions or concerns you may have. Our dedicated team is available via email, and you can reach us at any time at lqdirect@lqgroup.org.uk. Please kindly mention 'Trustpilot' in the subject line of your email too.Many Thanks,Customer Service Team

Hi Brock Elbank,Thank you for taking the time to leave us a review and for sharing your concerns with us.We certainly feel your frustration and dissatisfaction with the condition of the windows in your home and the lack of response you've received from us. It's clear that you've taken significant steps to maintain the property, and it's disappointing that your efforts haven't been met with the same level of responsiveness from our end. We sincerely apologise for the inconvenience, delays, and any upset this has caused you.Your feedback is important to us, and we'll use it to improve our communication and service delivery. We understand the importance of a safe and comfortable living environment for you and your family, and we'd very much love to have the opportunity to further investigate your concerns and to update you with the progress.To help us make it possible, we kindly invite you to email your details to us where our dedicated team will be able to help and assist you further. We're contactable at lqdirect@lqgroup.org.uk, and we kindly request 'Trustpilot' is used as your email subject.We can honestly understand why this is a worry for you, and we hope to hear from you soon.Many Thanks,Customer Service Team

Hi Christ,Thank you for taking the time to leave us another review and for sharing your recent experience with us.We understand your frustration with the recent communication regarding the garden wall repair, and it's disappointing to hear that the process hasn't been as smooth as expected. We apologise profusely for the disappointment and inconvenience this has caused you.We truly appreciate you bringing this to our attention, and rest assured we've taken on board your feedback. Whilst we understand the visit could be completed without disturbing you, we encourage our operatives and/or contractors to let you know of their arrival out of courtesy, so we're saddened to learn this wasn't the experience you had on this occasion.It's also important to know that all repairs are assessed in the first instance before any works commence. This allows our maintenance team to understand what needs to be done, any materials that are needed, and also the time needed to complete the works. If repairs are minor, at times our operatives are able to complete the repair on their first visit.We hope you find this information helpful, but please let us know if there's anything further we can do for you. We can be reached by email at lqdirect@lqgroup.org.uk, and we kindly request 'Trustpilot' is used as your email header.Feel free to contact us at any time, and it'll be our pleasure to help 🙂Many Thanks,Customer Service Team

Hi Halford J,We welcome your review, and we thank you for sharing your experience with us.We appreciate your feedback and we're glad to hear that the engineer was able to resolve the issue with your central heating. We understand that the initial scheduling changes may have been frustrating, and we sincerely apologise for the inconvenience this may have caused. We love that the engineer's professionalism and dedication to finding a solution made the experience positive for you.Thank you once again for sharing this with us; it's greatly appreciated, and we look forward to assisting you again soon 😊Customer Service Team

Hi Ariana,Thank you for your review and for bringing this matter to our attention.We're deeply sorry to learn of the recurring issue with your heating and hot water supply, especially with children in the household and at this time of year when we rely on our heating the most.We sincerely apologise for the inconvenience and distress this has caused. We're committed to working with our contractors to ensure an effective resolution to these issues is addressed and your supplies are restored as quickly as possible.We would like to reassure you that an emergency callout was recently arranged with our contractor, and we are currently awaiting a further update following their engineer's visit. We sincerely hope this helps to provide some reassurance. In the meantime, we're more than happy to help with any further questions or concerns you may have, and we kindly invite you to email our dedicated team here at contact@lqgroup.org.uk, ensuring 'Trustpilot' is mentioned in the subject line of your email too.Many Thanks,Customer Service Team

Hi Antonio,Thank you so much for sharing this with us.We understand your frustration with the inconsistent service you've experienced, and we apologise for any dissatisfaction this has caused you. It's important for us to get it right so we really do value your feedback.We do our utmost to provide a positive experience for all our customers and residents, so it's disheartening to hear that your interactions with our team fell short of your expectations. Rude behaviour isn't what we expect to hear and will not be tolerated. We're always willing to further investigate when this happens, so please do let us know.We're also sorry to hear about your long outstanding repair and the inconvenience this has caused with the several visits to your home. Whilst we appreciate this can sometimes happen, especially with more complex repairs, we'd love to further assist and work with you in finding a resolution.To help us make it possible, we kindly invite you to email us at lqdirect@lqgroup.org.uk (with 'Trustpilot' in the subject line of your email) where it'll be our pleasure to help with your enquires and concerns.Many Thanks,Customer Service Team

Hi Barbara,Thank you so much for taking the time to leave us a review 😊We truly appreciate your feedback and kind words about our maintenance operatives, and it makes us happy to know you're delighted with the outcome.We understand your frustration with the remaining debris from the old worktops, and we strive to provide a seamless experience for our residents. We sincerely apologise that this has not been the case for you, but we're grateful to you for bringing this matter to our attention.We've investigated this matter further and are pleased to confirm that arrangements are in place to remove all items of rubbish from your home.We hope you find this information helpful, but feel free to let us know if there's anything further we can do for you. We have an amazing team here, and we're reachable by email at lqdirect@lqgroup.org.uk. Many Thanks,Customer Service Team

Hi Mrs. Bancroft,Thank you for taking the time to leave us another review.Our sincerest apologies to you for any upset caused; it certainly wasn't our intention to make you feel this way.We would like you to know that we're always open and willing to discuss your concerns in more detail with you and look at ways we can further assist. We truly care about the well-being of our residents, and we're deeply sorry if this isn't the kind of service you've previously experienced with us.Unfortunately, as we're unable to contact you through this channel or obtain the full history of your concerns, it's important that we kindly invite you to email us via the contact details given in our last response. This will allow us to gain a better understanding of your concerns and, of course, arrange contact with you.Many Thanks,Customer Service Team

Hi Shirley,Thank you so much for sharing your concerns with us.We apologise profusely for the upsetting experience you had, and we certainly feel your disappointment with the delay and the engineer's behaviour. This isn't the kind of service we expect from our contractors, so it's naturally concerning for us to hear this too.If you haven't already reported this to us, we'd love to gather further details and assist you further with this matter. To help us make it possible, we kindly invite you to email the details to our dedicated team here at lqdirect@lqgroup.org.uk. It would be most helpful to us if 'Trustpilot' is used as your email subject on this occasion too.Many Thanks,Customer Service Team