L&Q Pre-Owned Shared Ownership Homes reviews in Newham

★★★★★ 1/5

Trustpilot

Waited in all day for what was supposed…

Waited in all day for what was supposed to be an AM appointment…..Engineer was rude and not listening or understanding the issue with boiler.However I was not surprised at experience received.

Shirley · 2 October 2024

★★★★★ 1/5

Trustpilot

L&Q are disgusting and corrupt liars!!!

L&Q are disgusting and corrupt liars!!!We have been living underneath disgusting ASB tenants for over 10 years, they are completely dysfunctional adults who physically fight each other all day and night (you can imaging the amount of noise we have to endure), running and stomping around, screaming and shouting, slamming doors and windows they cause us to live in absolute daily misery, they do not care one bit that they live above other tenants. L&Q are fully aware of what we are suffering and the negative affect this is having on our health yet they do absolutely NOTHING!!! They ignore all complaints and reports. I have contacted everyone directly within L&Q including The CEO Fiona and The Director Kristian, they have all refused to help and they are all complicit in our prolonged ongoing suffering and distress. All they do is lie, lie and lie so that they can continue to get away with doing nothing to help their decent tenants in desperate need. L&Q you know we should be moved away from this property as a matter of urgency but you refuse to do the right thing. We HATE being tenants of L&Q!!!!!L&Q will literally ruin your life they are sadistic and they enjoy their decent tenants suffering and living in misery as long as they are taking rent money they don’t care what you are going through. L&Q do not care one bit about their tenants, this housing organisation needs to be investigated and shut down I can only imagine the amount of tenants that are suffering with this same issue. Keep on posting your reviews to bring awareness to what L&Q are doing!!!! Keep bringing your complaints to The Ombudsman and Social Media our voices need to be heard!!!!!!!Do your self a favour don’t live with L&Q as your Landlord you will regret it!!!!

Mrs · 14 September 2024

★★★★★ 1/5

Trustpilot

Worst and rude service

Sai · 23 September 2026

★★★★★ 4/5

Trustpilot

L & Q took their time with the…

L & Q took their time with the appointment as the surveyor said needs to be done ASAP.

Customkarener · 21 June 2026

★★★★★ 4/5

Trustpilot

Income and Repairs CS Good, the Rest Bad.

The income team, as a whole, seem professional, empathetic and helpful, much like the customer service team in the housing repairs department.

Daniel · 23 May 2026

★★★★★ 1/5

Trustpilot

Dangerous roof and ignored safety hazard

I strongly advise against dealing with L&Q as a freeholder. My leasehold flat has had a persistent roof leak for over 9 months, and their failure to address it has been nothing short of a nightmare.The leak has created a serious safety hazard, with my ceiling on the verge of collapse due to structural damage. Worse still, large, heavy concrete roof tiles fall during strong winds, endangering residents, especially children who play in the communal garden below.Despite reporting this issue since January 2024, L&Q has shown no urgency in resolving it. Their complete lack of care for the safety and well-being of their residents is shocking. I would strongly recommend avoiding this freeholder if you value responsiveness and proper property management.

Antonio · 12 September 2024

★★★★★ 4/5

Trustpilot

Overall a good experience

We had a good experience with the sales representative at L&Q beam park who gave us an indepth tour of the property before we planned to buy it. We were given all the necessary information to aid with the purchase of the property. One downside is the lack of options of mortgage advisers in regard to financial assessment. Clark marshals and Tor24 were initially in charge of assessing us and were informed that we would not be eligible to pass the financial assessments. We had to alternate and use an external mortgage adviser who passed our financial checks. With regard to the solicitors, PLS the in -house solicitors provided were very professional and excellent throughout the process. We were kept in the loop and advice about the different stages in the purchase process.

Innocent · 11 September 2024

★★★★★ 1/5

Trustpilot

I am writing to express my deep…

I am writing to express my deep frustration and disappointment regarding the ongoing maintenance failures in our communal areas managed by L&Q Housing Association. The living conditions in our block have deteriorated significantly, and despite numerous complaints and efforts to address the situation, we continue to face serious health and hygiene issues.Firstly, the pervasive smell of urine throughout the entire block is unbearable. The entrance carpet is not only unpleasant but also poses a serious hygiene risk, as it emanates strong odors of urine and rubbish. This has created an unwelcoming and distressing environment for residents and visitors alike.Furthermore, the situation worsens during warmer weather, as we are plagued by maggots appearing in the communal areas. This is not only unacceptable but also indicative of a severe lack of cleanliness and attention to maintenance.One of the most alarming issues is the persistent presence of rats. Many residents, including myself, have reported hearing them digging through the walls, which is both frightening and unacceptable. Despite multiple complaints, there has been no effective response from L&Q Housing Association to address this serious pest problem.We have taken our concerns to various avenues, including contacting our local MP, filing complaints with the housing ombudsman, and even starting a petition. Unfortunately, these efforts seem to have had no real impact, leaving us feeling unheard and neglected.As residents, we are at our wit's end trying to find a resolution to these issues. We would like to know what further actions we can take to compel L&Q Housing Association to fulfill their responsibilities and ensure a safe and clean living environment for all residents.

Fatima · 10 September 2024

★★★★★ 5/5

Trustpilot

Appointment was raised very quick

Appointment was raised very quick. Just a shame the in house team came without a ladder but hopefully they will return tomorrow to fix the issue.

Marietta · 9 December 2024

★★★★★ 5/5

Trustpilot

Gas safety check was scheduled to fit a…

Gas safety check was scheduled to fit a date and time I could be home. The engineer was professional, polite and informative.

Colette · 21 May 2026

★★★★★ 1/5

Trustpilot

Appalling.

Appalling.Have contacted them many times about a subsiding rubbish cupboard that will take the whole porch down. As not communal will not fix so attempted to claim through buildings insurance and have been given 3 different companies to contact. Paying for Ground Maintenance for nothing done, pavements dangerous as cover in moss. Claiming money for lighting, block maintenance and tree works. I do not live in a block, lighting is owned by the council and no trees apart from people's gardens.

Emma · 5 September 2024

★★★★★ 1/5

Trustpilot

Lack of communication with customers takes more than 1 email for a response

Staff are thick as theivs L&Q rebranded from Trafford housing most likely due to the bad reputation of trafford housing, I myself have worked in housing associations for many years which included complaints and maintenance queries/issues the housing sector throughout is on its backside because like most places like this you have half bothered people who cause and affect other staff members who actually care about their customers/residentsRecently I have raised an issue that we as residents pay service charges and noticed we haven't received 1 of our services prior to receiving letters at Princess court cornbrook for window cleaning.I queried this and stated if this hasn't been done as residents paying a service we should then be entitled to a partial refund which I haven't received no response its been over the 2 working days I contacted them and had no response I emailed again no response then raised a complaint again no response I then get a call from a completely different department about something else irrelevant to me so I called this afternoon to be informed its escalated to a stage 1 complaint and will get a response within 10 working days they clearly don't give a poo and I guarantee I won't be contacted in them 10 days as its taken me over 10 days to decide I need to call them and also now reported to the local MP of poor services from our housing association.If you are wanting to live local I get private renting isn't cheap but it's worth more your money than trying to rent a property through L&Q you won't get anywhere with them! Half the staff seem brain dead when talking to them

Customer · 5 September 2024

★★★★★ 1/5

Trustpilot

IF YOU Can Avoid and don’t allow contractors in unless insurance information is provided

I cannot put no stars so unfortunately have to put one down.L&q have avoided my condensation and mold in dormer roof- in 4+ years no one has been to inspect.L&q ignored vulnerable and health concerns in tenants.Latest UNBELIEVABLE issue-A contractor for L&q K&t heating fitted a boiler last June/july-Just had new flooring installed and months later after heating was on a leak from condensation pipe was leaking under my flooring (behind a kitchen unit)- 9 months later and L&q is avoiding the situation and no one is giving me any idea of who to pursue legal -SO BE WARNED IF YOU Get any damage to your property- L&q and contractor don’t want to know- we are told to take out contents insurance but leaks like this are under building insurance.L&q have a code of conduct which clearly states a contractor must reimburse any damage cause or they will get there contract rejected- K&t heating still work for L&q-Only £2500 out of pocket- had to get a loan to replace the floor due to walking injury.You will see a response from L&q staff members- totally ignored this as the CEO of L&q is aware and chooses to do nothing at all.Update-Quickest response from L&q - guest what it wasn’t to me but replying to trust pilot- L&q doesn’t have a special team to help at all- I informed the ceo and numerous staff members- who all choose to ignore me- contact me if want real facts and evidence-Look up L&q pays out £142 million in compensation- this will explain everything to you- I believe anyone who works for them must have no feelings towards other people-

Pete · 5 September 2024

★★★★★ 4/5

Google

I thought East Thames was the worst social landlord, then L&Q took over and I stand corrected. L&Q handle repairs badly....actually they don't handle repairs in any competent way at all! It' snit reasuring that when you Google L&Q, the very first three results are solicitors offering no win no fees claims against L&Q regarding repairs. EDIT: A few years later, still living in the same L&Q property and repairs have improved immensely! I now rarely have to wait long for a repair and L&Q have addressed a lot of issues with my building.

Tania · 26 October 2023

★★★★★ 5/5

Google

Going through the lengthy L&Q process was made noticeably smoother thanks to Zakiya and Natasha. Their expertise was evident, but what truly made a difference was their kind and personal approach. In moments where things felt a bit overwhelming, Zakiya was there with clarity and reassurance. It's one thing to be good at what you do, but Zakiya and Natasha go a step further by truly caring about those she works with. We're grateful for her support and glad to have had her by our side.

Victor · 26 October 2023

★★★★★ 1/5

Google

Never rent from this agency, it will be the worst decision you will make in a long time. They are unprofessional, uncoordinated and will always blame every problem on you. They do not answer their emails and do not pick up the phone. If you manage to get through to them, they will just keep delaying by asking questions you have already given an answer to in your previous emails or over the phone. Problems will only pile up if you choose this agency. Simona Greckaite was our property manager and we wish good luck to anyone who will have her as a property manager - she will not care about you, she will not listen to you and she certainly will take a very long time to get back to you but will contact you with no delay whenever she needs something (but still won't answer your email). Overall: worse than horrible experience (they don't even deserve 1 star)

Luc · 26 October 2023

★★★★★ 1/5

Google

We rented from them for 1 year and I can honestly say it was the worst year of my life thanks to L&Q. There were so many issues with the flat (mold, leaks, rats, electricity faults), they would ignore my emails and never pick up their 'emergency' phone number. Whenever I did manage to speak to someone it would still take days for someone to come and have a look to report back to see if it did actually need fixing. We were private tenants which we were told was top of the list for fixing problems, I would hate to know how long it took for non private tenants. I would avoid renting or purchasing with L&Q at all costs!! I still get calls from maintenance people now after moving out to come to the flat so there must still be issues.

Sophie · 26 October 2023

★★★★★ 1/5

Google

Looked into doing a shared ownership at L&Q Brunel Street Works and honestly the 1000’s of bad reviews are TRUE! After registering with L&Q online i then had to pass a financial check to see what properties i was elegible for, SRC finance who are the financial advisor they use were help full and responsive. After passing the financial check i then had to contact L&Q to book a viewing. This is where the whole experience went rapidly down hill. It took weeks to get through to someone after calling every single day and sending emails and hearing no response. I spoke to 2 different staff members from the development who said i need to wait to be contacted by Lina as she manages the viewings, I finally got emailed by Lina at the development and she booked me a viewing for the following week. I arrived for the viewing and Lina was extremely unprofessional, Cold and honestly looked like she could not be bothered. I asked her questions about the development & how old the building was, the usual things you ask at property viewings and she told me she doesn't know. She then told me she couldn't show me the property i booked to view as she didn't have the key. And then after 20 minutes of me waiting outside she “found it”. After viewing i felt positive as i liked the house and tried to put the negative to one side. I then was told by Lina that the rent i had to pay on the unowned share increased as of yesterday and that i need to redo my financial assessment if i still wanted the property. it turned out that i had to put down a further £28k deposit to meet their new rental prices all because i didn't get my viewing & reserve 24hrs before they changed it. I found the whole experience very cold and unprofessional, you are merely just a number to them that will either pay or wont pay what they ask. they lie about their “affordable housing pledge” and no one from that development has a clue what their doing. If your a first time buyer and you value your life savings DO NOT buy anything from L&Q and please research before hand. There are plenty of review pages out there from residents in shared ownerships with L&Q all across London and they are all terrible.

Emma · 26 October 2023

★★★★★ 5/5

Trustpilot

I would like to give my heartfelt…

I would like to give my heartfelt thanks to all L&Q staff who have been most helpful and kind to me of recent.Most especially the manager M.A, who arranged so expeditiously all the work needed. M.A went out of his way to support me and visit me and I can't describe how grateful I am. L&Q do care about their residents, and I'm glad I am their resident. M.A I hope you are recognised as a hardworking and diligent manager, who is so humble and caring yet incredibly professional. I know you will go very far. Thank you L&Q for supporting me.

Hina · 2 September 2024

★★★★★ 5/5

Trustpilot

Huge Thank you !

Great Company to Purchase property as first buyer. Sales team very helpful, proactive and supportive from start to finish. Thank you Tia B at the Chain.

Amir · 3 December 2024

★★★★★ 5/5

Trustpilot

The only repair that I have been…

The only repair that I have been satisfied with to date is a repair by David F. He is professional, polite and a pleasure to have in the house. His work ethic is second to none and I am in awe of his professionalism. Peter (the one with perfect teeth) on the other hand is gregarious and friendly, but his repairs are always very poor and I have always needed to call someone else out again. I imagine that Peter most probably is given 5 stars for his work, but please note, Pay attention to the original repair and not to the repair he does on the house.

Faz · 2 September 2024

★★★★★ 3/5

Trustpilot

L&Q housing association 

Was one of the best housing associations but don't seem do you want to carry out repairs anymore? It’s all about shareholders for them and the tenant doesn’t matter anymore. Quick enough to take the rent but if you have a complaint, it’s never dealt with I have put in 5 repairs in the past 12 months and not one has been dealt with let alone completed.Why can we not get repairs done one example I have a broken fence on their property which they charge me rent for, but they told me they’re not responsible for the gardens. I am. 

Peter · 30 August 2024

★★★★★ 1/5

Trustpilot

Worst landlord in Britain

They never carry out the repairs they say they will do. I have waited 6 months for new loft insulation to stop the black mould. The heaters are so old they were in Noah's Ark. Our intercom system is so old it's been condemned, it's supposed to be a lifeline, I just hope I never need it.Given the choice I would never have moved into an L & Q property if I knew then what I know now!

Mr · 30 September 2024

★★★★★ 2/5

Trustpilot

length of time the repair took from…unsure

The length of time the repair took from reporting to the repair being carried out was ridiculous the repair was except however no shower for approximately 14 days when the temperature was on average 28 then being told that L&Q recommend a FLANNEL and the system constantly leaking put a BUCKET under it so rude as to be funny RECOMMEND A FLANNEL however the person I spoke to who organised both repairs for the same day where both involved a plumber more than the building manager could achieve although probably just forgot

Steve · 29 August 2024